Cupshe

I placed an order over two weeks ago with a company who is actively advertising their clothing on ***Money was deducted from my account the same day I placed the orderI never received a conformation number or email verifying my purchase I have attempted to contact them multiple timesDespite their claims of being open to communication any form of contact is ignored or not truly available.The phone number listed just rings a couple times and leaves a loud beep in your ear, and does not have a way to leave a message, the online "Chat With Us' returns a message saying they are busy and to send an email, any emails go unanswered for weeks if answered at allAny returned emails are very vague and just report something like we are working on your orderI looked up reviews online after my order was placed and see I am not the only one who has experienced thisI wish I would have seen these reviews earlierEveryone who left a review said the exact same thingThey wished they

I placed an order weeks ago for a shirt and it said 7-days I tried to contact someone but you need an order number which was never sent to me My credit card was immediately charged yet no one would respond in email or by phone to give me an order number The shirt finally came weeks later with still no order number and an address in China This business is not in China so I should not be paying to send it there I also am unable to make a return with no order number When you purchase an item you should receive an email or receipt and I have gotten neither I looked online and it seems many people have had this issue and it has been in question whether they even have people working their phone system I tried to online chat and was answered immediately and when I explained my problem the worker signed off immediately

I placed a large order for nine (9) one-piece bathing suits - I am newly pregnant and very self conscious of how much is showing these daysI was confident that at least one would fitI double checked the Return Policy and Terms of Service before I placed my order, so as not to get stuck with a non-returnable batch of bathing suitsUnfortunately, none of them offered enough coverage, and I wanted a refund on my whole purchase ($209.50)I emailed Customer Service immediately, and they offered me either a 100% coupon for store credit or a 50% refund, which would allow me to keep the itemsI responded, "No" because that was not what was listed on the website and that I was expecting a 100% refund since I wouldn't be able to use/wear the items I purchasedA second reply from Cupshe offered either a 'full' refund minus $for each bathing suit, and I wouldn't need to return the items, or an actual full refund if I returned my items within 3-days, but they would not cover the cost of return shippingI took my package to UPS and shipped it back, provided a tracking number and delivery date (as requested) and followed up again twice after it was delivered to inquire about my refund, and now Customer Service has gone silent on my email threadI am furiousSo now, not only am I out the $for my order - I am out the additional $50+ it costed me to ship the items back to Cupshe so they can sell them again and profit some morePlease help, Revdex.com!

On March 6th, 2016, I placed an order on www.cupshe.com, also paying for an expedited shipping rateAs of today, March 15th, 2016, I have yet to receive a shipping confirmation, or the products I paid forI was guaranteed, in my payment confirmation email, that I would receive my purchase within daysHowever, the company took my payment at the point of sale, and I have yet to receive even a confirmation of shipment email

I placed an order on October 3, This company charged my card and days later my order remains "unfulfilled" I have attempted to call this company times, no one answers there is only a loud beep I have attempted to use their live chat times, again no answer I emailed days ago requesting to cancel my order with full refund and there is no response

I purchased a sweatshirt online at CUPSHE; my credit card was charged and I have yet to receive the sweatshirt nor a confirmation I have called the number on the website and it just beeps like it is a fax, I have also attempted to email many times

I placed an order on 10/8/My bank account was charged on 10/11/for $I never received an order confirmation after I placed the orderWhen I went on their web site to track my order, it read, "this order has not been fulfilled yet"Additionally, when I tried to set up an account, after entering my information it said an email would be send to meI never received this emailI have tried to contact someone via phone, email and live chat & have not been able to reach anyone

Dear customer, we're sorry for any inconvenience causedOur agent has processed your return request and fully refunded you on February 13th to your original paymentWe have sent you a refund notificationOnce again we apologize for the troubleAny further assistance, please let us know

Dear customer, we're sorry for your unpleasant experience with your return requestOur customer service agent has processed your return application and refunded you for this itemYou will receive a refund notification from your bank after they processed the money
We will try our best to improve our service and avoid bringing unsatisfying shopping experience for our customersSorry again for all the troubles

I ordered a dress and received a confirmation of the order plus an email that says it was shippedThe tracking number says it is invalidI have made attempts to contact the company, one via email and two via phoneI have not heard back from the company and I have not received my package

I purchaced four swimming suites from this companyIt says that they are a company out of the United States but the suites came from ChinaThe suites arent even close to fitting or the size that they say they areI emailed the company all of the information they asked for to get a refundAn automated response is all you get backThey wont refund all of your money, they will keep $from each item purchased and wont let you send them backIve emailed them twice and have not gotten a response from a real person stating where my refund is

Dear customer,sincerely apologize for your inconvenienceOur agent has emailed you the return addressIf you have any inquires, please email us

Hi, sorry for your inconvenience.Our agent sent an email to you with our solutions, please check it.l'm waiting for your reply

This place is 100% fakeCute clothes, found it on Pinterest, thought it looked legitment with with the website and viewable reviewsOnce I place my order, I did not receive a confirmation for my card, or a delivery dateA week later, I truied calling their customer service line- it was like a fax machineNo answerI then emailed the provided emailThe email responded a few days later in VERY bad English saying "We suggest our customers don't keep on updating your mails as our system will escalate your mails into newest ones."...Along with some other stuffI called my bank and disputed the chargeA month later, I have now received an email from the compay with a tracking number and apologizing for the wait, it is on the wayYet, when the item comes in, I need to allow the bank to send them money when I receive the itemI highly doubt I will receive the itemTotal pain in the buttDO not use CUPSHE.com!

I placed an order thru this websiteThe money for my order was taken out of my accountI wanted two days and did not receive a confirmation emailI emailed the company several times and was not given any helpful informationI then attempted to call the number listed and the call would not go throughI have not received my money back or the productI have attempted toco tact this company and have not had any success

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have had nothing but issues from day one with thus companyThey have absolutely no customer service department or phone numberEvery time you email them you get a different person who types responses out in incorrect EnglishTheir answers have nothing to do with the questions you askMy issue was that I placed an order and asked them min after the order was placed to cancel my orderThey failed to do soI told them that if you do not send you a return address label with free returns to completely cancel my orderThey failed to do soI’ve sent them probably over emails and nothing was resolvedI had to file a dispute with my bank accountI also looked on google to find hundreds of other people with the same frustration as me about the company having no customer serviceHow can you run a company without having a place where people can call?

BUYER BEWARE!
I purchased a swim suit from themThank God, just oneI paid extra to get it shipped "faster"6-daysI needed it for a tripIt showed up days later on THE MORNING I left for my tripO tried it on, it didnt fitI immediately got on their website to see how to go about returningI emailed their customer service and got the process startedThey inform me that they can only offer me HALF of my money back or a "coupon" for a free suitUmmm.....its not free, I paid for this crapI want to return itThis outrageous "policy" is NOT mentioned anywhere on their websiteI give up, decide I'd rather have an actual suit instead of half of my money and request a couponI get it no problem, get online, order the next suitNo big dealTwo weeks later (at this point I had gotten a suit elsewhere and forgot about it), I get online to track shippingIt was marked as "undeliverable" and returned days prior to my checking trackingI immediately emailed customer service againThey offer ANOTHER couponConfused as to why I cant just get MY ORDER, I inquireThey claim they're sold out of that styleSo all I can assume is they restocked my item and sold it within a day of recieving itAll they keep saying is "do you want a coupon?" "How about coupon?" I am appalled that anyone would conduct business this wayIf I could give them zero stars, I would

I placed an order online with Cupshe on February 17, The order number is *** and the amount spent is $I received an email on February 17th that the order had shippedThe shipping status has said "Waiting for carrier pickupPlease check back later." sinceI have submitted requests online for an update via their website and FacebookAt this time, no I have not received a response and the shipment tracking has not changed

I ordered a suit and wanted to exchange for a different size and they take their time to ever get back to youWouldn’t order again from here