Cupshe

Dear customer, we're sorry for all the trouble. We have confronted a big challenge with a large volume of orders, thus the processing time is longer than usualWe have refunded you for your order as compensation for all the inconvenienceWe will try our best to improve our shipping service
and avoid the similar delay problem

We're sorry for the trouble causedThe processing time recently is longer and our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for processWe understand your concerns and we sincerely apologize for the lack of communication through your
shopping experienceWe will try our best to improve our service and create a more reliable shopping environment for our customersYour package has been shipped out already on October 24th by FedEx and the tracking number is ***Considering all the inconvenience caused, we have partially refunded your order as compensationSorry again for the trouble.If you prefer a full refund, please kindly refuse to sign for the package and notify us to initiate the rest refund

Complaint: ***
I am rejecting this response because:
*** refunded the original amount but I responded that I wanted them to pay return shippingLooks like they have many complaints
Regards,
*** ***

I ordered sweaters, a scarf, and a necklace from cupshe, however, I was charged for everythingI only received sweater and the scarf that I received looked nothing like the one on the web pageI would like the sweater if it is in stock and it is called play your game asymmetric sweater in gray, however if it is not I would like a refund for both the sweater and the scarfEither way, I want a refund on the scarfThe customer service for cupshe is horribleI never received an invoice in my package nor did I receive any correspondence through e-mail stating the total of my order or an order number or anythingPlease advice as to what I am supposed to do concerning this issueI try to call their customer service number and no one ever answers and the e-mail and live chat do not work either

Placed order online, and never received email confirmation, as stated when submitting order Attempted to contact company by phone, however phone number listed online does not work Email sent to customer service, and immediately received response stating to not contact customer service numerous times The order number I received when I placed the order does not exist when I attempt to track the order through the website Despite all of this my credit card was charged

I placed an order on 2/14/At the end of the transaction it stated that I would receive a confirmation email with tracking detailsThe email never came and neither did my orderPayment was processedThe website does not offer a customer service phone number, only a live chat link that does not work and an email optionFirst email was responded to with an automated email providing no answers to the status of my orderSubsequent emails were not returned

Dear customer, we're sorry for any trouble causedIt's our regret that your order failed to fit you as expectedOur agent has processed your return request for youYou can return the item back to us for a full refundWe sincerely apologize for unpleasant worries we have brought youRecently
processing time for return might be longer since our system is updatingWe will try our best to finish the update as soon as possible and upgrade our service

Dear customer, we don't intend to bring you so much worries and troubleWe have refunded your order on October 22nd and you will receive a refund notification from your bank after the money is gone thoughSorry again for all the troubles

Dear customer, we're sorry for all the inconvenience causedWe're regretted the items did not fit you as expectedWe have refunded you for the two items and you will receive a refund notification from *** in 4-daysSorry again for all the trouble and we will try our best to improve our
service

I ordered several swimsuits for Cupshe for an upcoming vacationI loved the suits and even recommended the company to others, but soon learned that I was pregnant and wouldn't be needing themI made two orders, one on 6/5/and the other 6/12/The suits were unworn, in the original packaging, and was well within days by the time I initiated a return with Cupshe on 6/27/The sites instructs to send an email to customer service with photographs of all items to be returned, including barcodesI did all of this and followed all conditions to allow returnsThis is the email I received"And before we process a return, we'd love to let you know of our two available return options with no need to return the products: - Cupshe Coupon: we can provide a 100% valued coupon which you can apply it to repurchase a new item(note: the amount shall be calculated basing on the price of unsatisfactory items).- If you are not satisfied with coupon options, we could offer 50% partial refund to make a compensationYou don't need to ship back the itemThe partial refund amount will be credited back to your original payment accountIf you would like to choose this option, please confirm your payment account is still activeLet us know which option is best for youWe recommend using coupon to get more beautiful bikinis to enjoy your beach life!"
I informed them that I was not interested in any of the options and wanted a mailing address to send my returns to I demanded a full return to the original payment methodAfter several other offers, which I was not interested in, they provided me with the warehouse address of Receiver: EL GCRMA Company: EL GCSS 115, Return address: *** *** *** *** *** *** *** ** ***My package shipped and arrived at the post office at Monroe Township on 7/6/It has sat there for days without any activityI am following up with the Post Office, but after reading several other Revdex.com posts, I believe I was tricked by CupsheThey are being completely untruthful when they say on the website that its "Easy to initiate a refund or exchange in days after delivery." DO NOT BUY FROM THEMI have sent back the merchandise and no money has been put back into my accountI will be sharing this with everyone I know, and if needed, I will file Complaints with Revdex.com, my bank, and Paypal

Cupshe are soo bad - waited months for my itemsOne arrived, were MIA without explanation and no-one could tell me where they wereUltimately began trying to get my money back.....it took another months with lots of nonsensical back and forthRefund eventually came but they kept the shipping charges of $on a single item that was shipped on the slowest, cheapest shipping from ***Avoid this company at all costs unless you like giving your money awayOh, and the item that did arrive was not as described/designed and is not wearable(Notice too that names in review are written like Chinese names are written with surname first and given name second and reviewers with men's names describe the swimsuits as being a perfect fit.)

I ordered from this company a month ago I received the items that did not work, sizing was completely misleading Horrible product! I had to pay for shipping to ship back the items that they were originally trying not to refund me for I demanded a refund and they told me to send back the items It's now been weeks and they sent me an email stating that my refund was issued and right after that, they sent me an email stating that refund would be issued because they could not find my account When I had ordered my items, I went in to check shipping details because it was taking a while to receive my items and when I logged into my account, it stated that I didn't have an order history Now they are giving me the run around and refusing to refund me They are a company and should be able to locate my information and order, especially when they have taken my money and not wanting to return it

I ordered two swim suits from this company and received one in about a weekThe second bathing suit is another storyI have emailed, messages, tweeted and commented trying to get in contact with this companyEach response I receive is a generic "please respond with your order number and we will get right back to you!" I finally received a response saying they were having customs problems and didn't know when I would receive my package, but that they would "rush" itI have requested a full refund and still haven't heard anything

Today is 4/My order was shipped to my PO Box via UPS instead of the US Postal Service so it was automatically sent back to the sender on 4/I did not receive any notification of this until I checked my tracking #I immediately emailed Cupshe to provide an alternate address that UPS could ship to, but no one reached out to confirm the changeTheir customer service "contact me" section of the website DOESN'T EVEN WORKYou cannot send messagesAnd of course there is no contact phone number for this company eitherI decided to send a facebook message on 4/21, where I finally got a response (if you can call it that) on 4/The response simply said "Hi, sorry for the troubleYOU need to contact the shipping carrier UPS and offer them your physical address to them." As the customer, I'm pretty sure I paid for the merchant to get my item shipped to meAll I have to do is provide the address, and you figure it outWhat kind of company tells the customer to contact UPS directly for shipping information???? This company should be shut downI'm out $and STILL have no swimsuits to show for itLiterally month later

I made two separate purchasesOne on 10/13/ and one on 10/16/Neither of these transactions were confirmed via email although the money was instantly taken from my bank acct I tried to call several times and get a busy signal

I've purchased three suits from CupsheI realize that for ~$apiece, they are not going to be of a super high qualityHowever, I'd expect to get at least one season of wear out of themA strap on one of my suits broke with less than wears (less than a month after receiving)I emailed customer service to see what the policy is on returning or replacing defective items and was told that since the item is damaged, I cannot return itThis was the very unprofessional response I received: "Thanks for your ordering from CupsheSorry according to our return policy, the product need to be unwashed or not damaged if you wanna return or exchangeIf there is anything further we can assist with, please feel free to get in touchHave a nice day!" I'm hoping it came from another country where English is not the first languageOtherwise, this says a lot about the quality of their customer service teamSo I guess I'm expected to eat $25? This really is unacceptableI have no desire to purchase from Cupshe again if this is how they treat their customers

I wish I had read these reviews before orderingThey have horrible customer no-serviceI made a return over a month ago and they have yet to credit meI have emailed at lest times and get the same frustrating bland non-responseUnfortunately, I did not send the package with a tracking number, so I feel I have no recourseI'm sure the package must have been delivered to them, but I cannot prove itChalk this loss up to experience, but I am writing this now to tell others, "DO NOT BUY FROM THEM."

I am extremely upset with Cupshe's customer serviceI bought a swim suit from there (Cupshe Fantastic Trio Stripe Bikini Set - S / Multi Color), ordered on June 2017, and received on June According to Cupshe's website, under Return & Exchange conditions, it should be "easy to initiate a refund or exchange in days after delivery" and that "items can be returned or exchanged generally for any reason, quality, or size problems or other reasons accepted by our customer service"
I assumed "days after delivery" meant the days after I received my item (which was on June 2017) rather than the day I ordered, meaning I would have until July to returnI emailed Cupshe today on July and instead of getting a real person emailing me back, it was an automated chain of messages saying 1) We can offer 50% partial refund of your return items value with no need of returning the items 2) We can also offer you a 80% store credit of your return items value to

I placed an order that was to arrive within daysI got tracking on it, but it only got as far as saying "order ready" but there is no carrier trackingI looked endlessly for a phone number; none existI emailed through their 'customer service' zen site, and have gotten zero responsesI finally found a phone number and spoke with a man who could only say "hi" and then hung up on meHe did that or timesThen the next time, I spoke with a female who could speak very little English who took my order number down, but nothing else and hung up on meNo one will answer that phone line anymoreThis company is sketchy and I would steer clearI will be making sure EVERYONE I know knows how terrible this company isAND, I STILL DO NOT HAVE MY ORDER THAT I PAID FOR!!!!!!!!

Dear customer, sincerely apologize for your inconvenienceYour second item has been deliveredIf you have any inquires, please email us