Cupshe

Placed order online, and never received email confirmation, as stated when submitting order Attempted to contact company by phone, however phone number listed online does not work Email sent to customer service, and immediately received response stating to not contact customer service numerous times The order number I received when I placed the order does not exist when I attempt to track the order through the website Despite all of this my credit card was charged

Dear customer, we don't intend to bring you so much worries and troubleWe have refunded your order on October 22nd and you will receive a refund notification from your bank after the money is gone thoughSorry again for all the troubles

Dear customer, we're sorry for all the trouble. We have confronted a big challenge with a large volume of orders, thus the processing time is longer than usualWe have refunded you for your order as compensation for all the inconvenienceWe will try our best to improve our shipping service
and avoid the similar delay problem

I ordered sweaters, a scarf, and a necklace from cupshe, however, I was charged for everythingI only received sweater and the scarf that I received looked nothing like the one on the web pageI would like the sweater if it is in stock and it is called play your game asymmetric sweater in gray, however if it is not I would like a refund for both the sweater and the scarfEither way, I want a refund on the scarfThe customer service for cupshe is horribleI never received an invoice in my package nor did I receive any correspondence through e-mail stating the total of my order or an order number or anythingPlease advice as to what I am supposed to do concerning this issueI try to call their customer service number and no one ever answers and the e-mail and live chat do not work either

Dear customer, we're sorry for all the inconvenience causedWe're regretted the items did not fit you as expectedWe have refunded you for the two items and you will receive a refund notification from *** in 4-daysSorry again for all the trouble and we will try our best to improve our
service

Dear customer, we're sorry for all the inconvenienceNormally the order confirmation will be sent automatically by our supported system upon customer's paymentThere might be a technical problem so some customers did not get the order confirmationYour order has been shipped out on October 25th
already by expedite shippingThe shipping carrier is S.FExpress and the tracking number is *** The package has reached in Los Angeles distribution center and will reach you soonWe will e-mail you with the tracking information and your order detailsSorry again for the trouble

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On October 2, I ordered a shirt from Cupshe for a total of $I never received a confirmation email for my order, but my credit card was charged in the amount of $the very next day, October 3, Still, I never received an email from them, nor have I received my productI checked to see that the email did not go into my junk mail folder, and it did notHowever, I am receiving emails a few times a week for their new specials they are runningI have tried calling them on separate occasions and I will either receive a busy signal or it will ring a few times, pick up and have a loud beep, but then nobody is on the other endI have also emailed their customer service twice, with no response

I placed an order with Cupshe on 7/6/for bathing suitsMy order stated that I was eligible for 5-day expedited shippingThat same day (7/6/18) I received notification that my order had shipped, which included a tracking number via *** The shipment information states that the product was shipping from ** to ** where I liveAfter a week of the shipping information still stating “awaiting item”, I contacted Cupshe directlyEvery email I received is a different excuseThey claimed that my package was “stuck in customs”, which then I pointed out that items shipped within the US do not go through customsI have requested a refund from the company since I still have not received my order and they continue to give me the run around and refuse to refund my paymentAs of today, the shipping information still states “awaiting item” even thought Cupshe claims it has been shipped

Dear customer, we're sorry for all the trouble causedOver the past two months the processing time before shipment is longer than usualWe have fulfilled two items and refunded you for the unfulfilled items on October 20th to your *** accountSorry again for all the inconvenience

I ordered two swim suits from this company and received one in about a weekThe second bathing suit is another storyI have emailed, messages, tweeted and commented trying to get in contact with this companyEach response I receive is a generic "please respond with your order number and we will get right back to you!" I finally received a response saying they were having customs problems and didn't know when I would receive my package, but that they would "rush" itI have requested a full refund and still haven't heard anything

Dear customer,sincerely apologize for your inconvenience.Our agent has emailed you the return addressIf you do not like the item, you can return it. Kindly email us in case of any queriesAny further questions, please let us know

Cupshe are soo bad - waited months for my itemsOne arrived, were MIA without explanation and no-one could tell me where they wereUltimately began trying to get my money back.....it took another months with lots of nonsensical back and forthRefund eventually came but they kept the shipping charges of $on a single item that was shipped on the slowest, cheapest shipping from ***Avoid this company at all costs unless you like giving your money awayOh, and the item that did arrive was not as described/designed and is not wearable(Notice too that names in review are written like Chinese names are written with surname first and given name second and reviewers with men's names describe the swimsuits as being a perfect fit.)

I wish I had read these reviews before orderingThey have horrible customer no-serviceI made a return over a month ago and they have yet to credit meI have emailed at lest times and get the same frustrating bland non-responseUnfortunately, I did not send the package with a tracking number, so I feel I have no recourseI'm sure the package must have been delivered to them, but I cannot prove itChalk this loss up to experience, but I am writing this now to tell others, "DO NOT BUY FROM THEM."

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
For future reference if your phone number was working or if your email responses would answer the questions asked instead of a generic response people would not wonder if they are being scammed or just ignored
Regards,
*** ***

Dear customer, sincerely apologize for your inconvenienceYour second item has been deliveredIf you have any inquires, please email us

I placed an order that was to arrive within daysI got tracking on it, but it only got as far as saying "order ready" but there is no carrier trackingI looked endlessly for a phone number; none existI emailed through their 'customer service' zen site, and have gotten zero responsesI finally found a phone number and spoke with a man who could only say "hi" and then hung up on meHe did that or timesThen the next time, I spoke with a female who could speak very little English who took my order number down, but nothing else and hung up on meNo one will answer that phone line anymoreThis company is sketchy and I would steer clearI will be making sure EVERYONE I know knows how terrible this company isAND, I STILL DO NOT HAVE MY ORDER THAT I PAID FOR!!!!!!!!

Complaint: ***
I am rejecting this response because:
I typed this response because I wanted to follow upThere was no link to make a new messageI still want to be contacted by the company to resolve the underlying issue of paying me back for the shipping charges.
Regards,
*** ***

Today is 4/My order was shipped to my PO Box via UPS instead of the US Postal Service so it was automatically sent back to the sender on 4/I did not receive any notification of this until I checked my tracking #I immediately emailed Cupshe to provide an alternate address that UPS could ship to, but no one reached out to confirm the changeTheir customer service "contact me" section of the website DOESN'T EVEN WORKYou cannot send messagesAnd of course there is no contact phone number for this company eitherI decided to send a facebook message on 4/21, where I finally got a response (if you can call it that) on 4/The response simply said "Hi, sorry for the troubleYOU need to contact the shipping carrier UPS and offer them your physical address to them." As the customer, I'm pretty sure I paid for the merchant to get my item shipped to meAll I have to do is provide the address, and you figure it outWhat kind of company tells the customer to contact UPS directly for shipping information???? This company should be shut downI'm out $and STILL have no swimsuits to show for itLiterally month later