Cupshe

Dear customer, we understand your concerns and we apologize for the trouble causedWe're sorry the processing time before shipment is longer than usual for the autumn sales seasonYour package has been shipped out by Fedex and is in transitWe will e-mail you with the tracking informationOnce
again sorry for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have not seen a return started from my bank yet, or an update to my account on your websiteI will continue to monitor this to make sure you follow through with my refund, and will take legal action if you do not
Regards,
*** ***

We have tried to contact several times this company about a shipment of goods we ordered from her siteWhen replying all she does is going around the blockWhen I disputed with *** and escalated the claim she ships us partial shipment of goods that was not ordered
We are trying to get this resolved but she does not answer her emails or phone call

I placed an order with online retailer Company replied with delay in shipping I requested refund Company replied with request to to wait I again requested immediate refund Several days later I received email stating order was shipped with UPS tracking number When clicking the UPS tracking link, there is no order found All emails appear to automated, with poor grammar, parts making no sense

On October 2, I ordered a shirt from Cupshe for a total of $I never received a confirmation email for my order, but my credit card was charged in the amount of $the very next day, October 3, Still, I never received an email from them, nor have I received my productI checked to see that the email did not go into my junk mail folder, and it did notHowever, I am receiving emails a few times a week for their new specials they are runningI have tried calling them on separate occasions and I will either receive a busy signal or it will ring a few times, pick up and have a loud beep, but then nobody is on the other endI have also emailed their customer service twice, with no response

The company I order swimsuits from is horribleThe swimsuits didn't fit, and they seemed to have a process in place to return the swimsuits, but its a scamThey offer 70% off the next order and tell you to keep the swimsuitI don't want to product I just want a refundThey claim on their website returns are easy and in fact they are not I tried to find more information on their return site, only to find additional complaintsSee website belowI want my money back, and everyone else that orders from them deserves a clear way to return the product, or at least know what they are up against if they order from this company
***-Notes-for-return-exchange

Cupshe.com never delivered the item I purchasedTheir phone number just beeps when you call and they never answered my emailI ordered and paid for an item on Sept They sent me a confirmation email stating the order will be shipped with in days and arrive no later than daysI checked online and the item was never shippedI emailed them and they sent an auto response saying them would get back to be in daysThey never got back to meTheir phone line doesn't workI posted on there *** complaining along with a lot of other complaints from customers who never received purchased itemsI have disputed the charge with my credit card company

I ordered two suits and they did not fit so I initiated a return beginning of MarchI had to contact them twice to even get a response, then I had to fight for the OPTION of getting a full refund, then I pay return shipping, provide the tracking number as instructed and was told I would be refunded when they received the productThey received the brand new, unworn product nearly THREE WEEKS ago and I haven't seen a dime returnedI've emailed them three times now and they've stopped responding

I placed an order with Cupshe on 7/6/for bathing suitsMy order stated that I was eligible for 5-day expedited shippingThat same day (7/6/18) I received notification that my order had shipped, which included a tracking number via *** The shipment information states that the product was shipping from ** to ** where I liveAfter a week of the shipping information still stating “awaiting item”, I contacted Cupshe directlyEvery email I received is a different excuseThey claimed that my package was “stuck in customs”, which then I pointed out that items shipped within the US do not go through customsI have requested a refund from the company since I still have not received my order and they continue to give me the run around and refuse to refund my paymentAs of today, the shipping information still states “awaiting item” even thought Cupshe claims it has been shipped

My husband has ordered a dress for me weeks ago We received no confirmation of order or shipping information They took their payment right away thought I have tried several times to call the customer service number and it just rings Forget emailing the company they never get back to you I do not want the product anymore due to the fact that I wanted the dress for a party that is tomorrow 9/30/and still can not get the status of it

I saw the webpage Cupshe.com and thought the products and pricing were great, so I completed an order that totaled $ Cupshe DID take the money, but I never so much as received a confirmation email or order # A couple days later I received an email stating that they were backordered on the items but gave no indication of when they might be shipping to meFor some reason they haven't explained, they refunded $back to my card, which leaves an outstanding balance of $ I have sent several emails to them and have received no information I also sent an email to the Attorney General's office in New Jersey, because technically that is theft, but I haven't received a reply from them I'm sure they have bigger fish to fry

I purchased an item online * *** the dress/item was called vintage printing maxi dress October 8th,My debit card has a charge of October 8th, I never received a confirmation e-mailThis company is a fraud, they are unethical and unprofessionalI would love to receive the dress however since this company is a fraud I highly doubt I will be receiving this dressI would like a full refund if possibleNot sure what other steps to take other than write reviews about how this company works and steals innocent buyers hard earned money

I ordered a dress that was on sale from an online retailer called Cupshe, which appeared in an ad in my InstagramThe dress was too bigI contacted their customer service to complete a return to get a refund, and was told that because the dress was on clearance it was final saleThe replay stated that the return policy is clearly stated on the website - it was not clearly stated anywhere during the sales process that it was a final sale, as is customary with other reputable retailersI went to the Cupshe website and was unable to find any information on the returns policy, other than comments from other dissatisfied customers like myself who complained about the poor quality of clothing, terrible customer service, and also being told that their purchases weren't eligible for refunds

This was the worst shopping experience I ever had I ordered several suits and two arrived damagedI reached out to their customer service and they asked for pics and offered me a partial credit for the remaining items that I wanted to returnI agreed but then they never respondedI reached out several times to follow up after sending pics of the damaged items, no responseNow I am stuck with poor quality swimsuits and that can never be worn by anyoneTerrible customer service! I will be letting everyone I know not to order from themI also will be writing as many poor reviews as I can so others don't make the same mistake I did by buying from this company

We are sorry for the misunderstandingWe have refunded you $under your order #***We couldn't apologize enough for all the trouble caused and we highly appreciate your kind understandingFor any further questions regarding the refund, please feel free to let us know

Dear customer, we are very sorry for the late process for your return requestRecently returns might be delayed for resolving since our system is updating these daysWe sincerely apologize for any unpleasant worries causedOur agent has solved your return request and refunded to youIf you have
any inquires, please email us

Dear customer, we're sorry for all the inconvenienceNormally the order confirmation will be sent automatically by our supported system upon customer's paymentThere might be a technical problem so some customers did not get the order confirmationYour order has been shipped out on October 25th
already by expedite shippingThe shipping carrier is S.FExpress and the tracking number is *** The package has reached in Los Angeles distribution center and will reach you soonWe will e-mail you with the tracking information and your order detailsSorry again for the trouble

Will never shop with Cupshe again! I purchased bikinis, and I wrote in to start the process for a returnTook forever to get a response, and once they did they had the audacity to ask for the information I provided in my 1st email to process my return

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was credited a refund on 8/30/