Cupshe

Complaint: ***
I am rejecting this response because:
I have emailed cupshe several time since receiving the package letting them know I was missing one itemThe private party sweater was not in the shipmentSend that tô me ASAP and I can wait for the last item grin and flare
Regards,
*** ***

I ordered three bathing suits February 11th, They arrived in a package that was not completely sealedAll three bathing suits were dripping wetOne of the brightly colored suits bled color onto another suitThey all have a musty damp smell to them and one of them is ruined by the colorTwo of the suits do not have proper tags on themThe company is refusing to refund my moneyI have emailed multiple times over the past several weeks and did not get a response at first and am now getting generic and duplicate responsesFor example, I sent pictures of the packaging and damaged items on March 17thI was told I would have to pay the shipping to return the itemsI stated that was not acceptableI received the exact same email again today requesting pictures of the damaged itemsThey are offering a store credit, which is not acceptable as I do not trust this business to be able to fulfill and ship an order correctlyI want my money backThis company has terrible customer

I placed an order on 2/14/At the end of the transaction it stated that I would receive a confirmation email with tracking detailsThe email never came and neither did my orderPayment was processedThe website does not offer a customer service phone number, only a live chat link that does not work and an email optionFirst email was responded to with an automated email providing no answers to the status of my orderSubsequent emails were not returned

I purchased an item online * *** the dress/item was called vintage printing maxi dress October 8th,My debit card has a charge of October 8th, I never received a confirmation e-mailThis company is a fraud, they are unethical and unprofessionalI would love to receive the dress however since this company is a fraud I highly doubt I will be receiving this dressI would like a full refund if possibleNot sure what other steps to take other than write reviews about how this company works and steals innocent buyers hard earned money

We are sorry for the misunderstandingWe have refunded you $under your order #***We couldn't apologize enough for all the trouble caused and we highly appreciate your kind understandingFor any further questions regarding the refund, please feel free to let us know

I saw the webpage Cupshe.com and thought the products and pricing were great, so I completed an order that totaled $ Cupshe DID take the money, but I never so much as received a confirmation email or order # A couple days later I received an email stating that they were backordered on the items but gave no indication of when they might be shipping to meFor some reason they haven't explained, they refunded $back to my card, which leaves an outstanding balance of $ I have sent several emails to them and have received no information I also sent an email to the Attorney General's office in New Jersey, because technically that is theft, but I haven't received a reply from them I'm sure they have bigger fish to fry

Complaint: ***
I am rejecting this response because:
*** refunded the original amount but I responded that I wanted them to pay return shippingLooks like they have many complaints
Regards,
*** ***

Will never shop with Cupshe again! I purchased bikinis, and I wrote in to start the process for a returnTook forever to get a response, and once they did they had the audacity to ask for the information I provided in my 1st email to process my return

We have tried to contact several times this company about a shipment of goods we ordered from her siteWhen replying all she does is going around the blockWhen I disputed with *** and escalated the claim she ships us partial shipment of goods that was not ordered
We are trying to get this resolved but she does not answer her emails or phone call

My husband has ordered a dress for me weeks ago We received no confirmation of order or shipping information They took their payment right away thought I have tried several times to call the customer service number and it just rings Forget emailing the company they never get back to you I do not want the product anymore due to the fact that I wanted the dress for a party that is tomorrow 9/30/and still can not get the status of it

Cupshe.com never delivered the item I purchasedTheir phone number just beeps when you call and they never answered my emailI ordered and paid for an item on Sept They sent me a confirmation email stating the order will be shipped with in days and arrive no later than daysI checked online and the item was never shippedI emailed them and they sent an auto response saying them would get back to be in daysThey never got back to meTheir phone line doesn't workI posted on there *** complaining along with a lot of other complaints from customers who never received purchased itemsI have disputed the charge with my credit card company

We're sorry for the trouble causedThe processing time recently is longer and our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for processWe understand your concerns and we sincerely apologize for the lack of communication through your
shopping experienceWe will try our best to improve our service and create a more reliable shopping environment for our customersYour package has been shipped out already on October 24th by FedEx and the tracking number is ***Considering all the inconvenience caused, we have partially refunded your order as compensationSorry again for the trouble.If you prefer a full refund, please kindly refuse to sign for the package and notify us to initiate the rest refund

Dear customer, we're sorry for any trouble causedIt's our regret that your order failed to fit you as expectedOur agent has processed your return request for youYou can return the item back to us for a full refundWe sincerely apologize for unpleasant worries we have brought youRecently
processing time for return might be longer since our system is updatingWe will try our best to finish the update as soon as possible and upgrade our service

I placed an order with online retailer Company replied with delay in shipping I requested refund Company replied with request to to wait I again requested immediate refund Several days later I received email stating order was shipped with UPS tracking number When clicking the UPS tracking link, there is no order found All emails appear to automated, with poor grammar, parts making no sense

The company I order swimsuits from is horribleThe swimsuits didn't fit, and they seemed to have a process in place to return the swimsuits, but its a scamThey offer 70% off the next order and tell you to keep the swimsuitI don't want to product I just want a refundThey claim on their website returns are easy and in fact they are not I tried to find more information on their return site, only to find additional complaintsSee website belowI want my money back, and everyone else that orders from them deserves a clear way to return the product, or at least know what they are up against if they order from this company
***-Notes-for-return-exchange

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was credited a refund on 8/30/

I ordered two suits and they did not fit so I initiated a return beginning of MarchI had to contact them twice to even get a response, then I had to fight for the OPTION of getting a full refund, then I pay return shipping, provide the tracking number as instructed and was told I would be refunded when they received the productThey received the brand new, unworn product nearly THREE WEEKS ago and I haven't seen a dime returnedI've emailed them three times now and they've stopped responding

I ordered a dress that was on sale from an online retailer called Cupshe, which appeared in an ad in my InstagramThe dress was too bigI contacted their customer service to complete a return to get a refund, and was told that because the dress was on clearance it was final saleThe replay stated that the return policy is clearly stated on the website - it was not clearly stated anywhere during the sales process that it was a final sale, as is customary with other reputable retailersI went to the Cupshe website and was unable to find any information on the returns policy, other than comments from other dissatisfied customers like myself who complained about the poor quality of clothing, terrible customer service, and also being told that their purchases weren't eligible for refunds

Dear customer, we are very sorry for the late process for your return requestRecently returns might be delayed for resolving since our system is updating these daysWe sincerely apologize for any unpleasant worries causedOur agent has solved your return request and refunded to youIf you have
any inquires, please email us

This was the worst shopping experience I ever had I ordered several suits and two arrived damagedI reached out to their customer service and they asked for pics and offered me a partial credit for the remaining items that I wanted to returnI agreed but then they never respondedI reached out several times to follow up after sending pics of the damaged items, no responseNow I am stuck with poor quality swimsuits and that can never be worn by anyoneTerrible customer service! I will be letting everyone I know not to order from themI also will be writing as many poor reviews as I can so others don't make the same mistake I did by buying from this company