Cupshe

This company will not respond when going online to file for a return even though they say that returns are no problemWhen you send an email to their customer service you get a generic response back that does not answer your questions and the phone number that is provided on their site does nothing but ring or send through a one beep at all hours of the dayI am not certain at this point if I will ever get the chance to return this itemThe online reviews on this company are awful...wish I had checked that before placing the order

Complaint: ***
I am rejecting this response because:
I typed this response because I wanted to follow upThere was no link to make a new messageI still want to be contacted by the company to resolve the underlying issue of paying me back for the shipping charges.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
*** ***

Dear customer, the package has been shipped out on October 17th by FedEx and the tracking number is ***The package has been delivered already on October 22nd according to the tracking summarySince you haven't received it, we will check it with the shipping carrier and get back to youWe will e-mail you with details

Dear customer, we're sorry that we haven't resolved the problem to your satisfactionOur customer service has refunded you for your order and you will receive a refund notification from your bank after they processed the moneySorry again for the trouble

Dear customer, we're sorry for all the trouble causedOver the past two months the processing time before shipment is longer than usualWe have fulfilled two items and refunded you for the unfulfilled items on October 20th to your *** accountSorry again for all the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

Dear customer,sincerely apologize for your inconvenience.Our agent has emailed you the return addressIf you do not like the item, you can return it. Kindly email us in case of any queriesAny further questions, please let us know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
For future reference if your phone number was working or if your email responses would answer the questions asked instead of a generic response people would not wonder if they are being scammed or just ignored
Regards,
*** ***

Hi, sorry for your inconvenience.Your card is correct, and we have refunded $to your card.Usually it will take 10-days before you receive the refund.If you have any questions, please feel free to contact us

I placed an order on March 7, and selected theirblowest price shipping with a maximum of business days arrivalIt has now been three weeks and dispute multiple emails (there is apparently no phone number on their website) I have yet to receive a response and according to their tracking my package has been in a China since March 9th

I ordered two swimsuits and one came in the correct size (small) and the other in wrong size (large)I emailed the company and did actually get a response instructing me to take pictures of the product and packaging and offering me a 100% off coupon for an additional swimsuit of my choiceI emailed them back the pictures, picked out the free swimsuit, and asked about return instructions on the wrong sized itemAfter multiple follow up emails, I STILL have not gotten any further response

I have requested a return a week ago and have yet to get a response from Cupshe! Emailed them again AND sent them a message on Instagram with my order number since they seem to be REALLY BUSY posting on there every hour! I requested the return the day I got the swimsuit as it doesn't fit me and I would like my money back! Never shopping here again and telling everyone I know to steer clear of this sorry excuse of a business/SCAM! Ladies, do not ever shop here!

If you are going to buy Cupshe, buy through Amazon!!! Ok, the bathing suits are adorable but know that you get what you pay forThey are really inexpensive and the quality showsNonetheless it's a great look for lounging by the pool, but that is about itThe real problem comes in the return policyIt has been nearly a month and I am still trying to get my refund! Despite my frustrations, I have been jumping though their hoops with no complaints - emailing back and forth, paying for return shipment, tracking packages, etcIt has been RIDICULOUSAnd now, just as I finally thought it was over, I received only a partial refund because Cupshe claims they received only some of the productsThis is NOT possibleI returned all three items in the same packageIf they received one, they received all threeIt's feels like a big fat scam to meAnd I can't even call anyone to get it resolvedInstead it is constant back and forth emailing waiting for someone to respond with a set-script trying to get you not to return the items and instead take a coupon credit or partial refundIf I could give them stars I would

Dear customer, sorry for any trouble causedYour package has been shipped out already before your cancellation requestThe package has been shipped out on September 13th by Fedex and the tracking number is ***The tracking information shows that the package has been
delivered on September 17thIf you haven't got it exactly, please contact us and we will look into this case for you

The website clearly states that it is "easy to initiate a refund or exchange in days after delivery"I have been working via email with the company for wel over days, and they seem to drag on the email exchange while failing to provide clear direction on my request to return their product unusedI don't mind paying the shipping fee for a return, however, I am not able to get clear instruction from them on how to return the productAgain, the website says the following:
*email to customer service : *** including:
*order number, the question you want to solve together with picture of product if necessary
*a photo of barcode on the plastic bag
Get autorization from Customer Service
Get coupon or refund
*Tracking number is required to complete the returnIt will facilitate for us to track your return status and process your return
Take your refund/exchange when the package is received
I have provided all of the above, and got an email stating t

I placed an order with this company on May 12th for which I received an email including an order confirmation numberOn May 15th 2017, I received another email from the company including a FedEx tracking number and was also charged the price of my itemAs of today, May 17th I contacted FedEx to get information on my package, I was informed that although the shipping label was created they never actually received the product to be shippedI have reached out to the company multiple times and received no response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business did in fact refund my money
Regards,
*** ***

I ordered swimsuits thinking I would have no problem returning them if there were issuesNone fit correctly and I have been trying to return
They have this chat option but no one is ever online , despite it saying they are always open I emailed the company with the photos, tracking number and everything asked of me They gave me options to keep for a coupon, keep but only receive partial refund or refundHowever , it seems impossible to get this returnedthey do not give the address to ship back to and take forever to respond
I will not be using this company again and am out almost $because of thisI should have goggled the reviews on returns as this company is notorious for this

Dear customer, We are so sorry for all inconvenienceNormally the confirmation email will sent automatically upon paymentThe confirmation might not be received due to technical problem with the support systemAnd our customer agents have tried hard to resolve all inquiring emails as soon as
possibleWe are deeply regretted that we didn't help you fix your problemsYour order has been cancelled and fully refundYou will receive the refund notification from your bank after they processed the moneyIt will depend your bank's processing time to notifySo sorry for the trouble again