Cupshe

Dear customer, the package has been shipped out on October 17th by FedEx and the tracking number is ***The package has been delivered already on October 22nd according to the tracking summarySince you haven't received it, we will check it with the shipping carrier and get back to youWe will e-mail you with details

This company will not respond when going online to file for a return even though they say that returns are no problemWhen you send an email to their customer service you get a generic response back that does not answer your questions and the phone number that is provided on their site does nothing but ring or send through a one beep at all hours of the dayI am not certain at this point if I will ever get the chance to return this itemThe online reviews on this company are awful...wish I had checked that before placing the order

I ordered from this company a month ago I received the items that did not work, sizing was completely misleading Horrible product! I had to pay for shipping to ship back the items that they were originally trying not to refund me for I demanded a refund and they told me to send back the items It's now been weeks and they sent me an email stating that my refund was issued and right after that, they sent me an email stating that refund would be issued because they could not find my account When I had ordered my items, I went in to check shipping details because it was taking a while to receive my items and when I logged into my account, it stated that I didn't have an order history Now they are giving me the run around and refusing to refund me They are a company and should be able to locate my information and order, especially when they have taken my money and not wanting to return it

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

I am extremely upset with Cupshe's customer serviceI bought a swim suit from there (Cupshe Fantastic Trio Stripe Bikini Set - S / Multi Color), ordered on June 2017, and received on June According to Cupshe's website, under Return & Exchange conditions, it should be "easy to initiate a refund or exchange in days after delivery" and that "items can be returned or exchanged generally for any reason, quality, or size problems or other reasons accepted by our customer service"
I assumed "days after delivery" meant the days after I received my item (which was on June 2017) rather than the day I ordered, meaning I would have until July to returnI emailed Cupshe today on July and instead of getting a real person emailing me back, it was an automated chain of messages saying 1) We can offer 50% partial refund of your return items value with no need of returning the items 2) We can also offer you a 80% store credit of your return items value to

Hi, sorry for your inconvenience.Your card is correct, and we have refunded $to your card.Usually it will take 10-days before you receive the refund.If you have any questions, please feel free to contact us

I've purchased three suits from CupsheI realize that for ~$apiece, they are not going to be of a super high qualityHowever, I'd expect to get at least one season of wear out of themA strap on one of my suits broke with less than wears (less than a month after receiving)I emailed customer service to see what the policy is on returning or replacing defective items and was told that since the item is damaged, I cannot return itThis was the very unprofessional response I received: "Thanks for your ordering from CupsheSorry according to our return policy, the product need to be unwashed or not damaged if you wanna return or exchangeIf there is anything further we can assist with, please feel free to get in touchHave a nice day!" I'm hoping it came from another country where English is not the first languageOtherwise, this says a lot about the quality of their customer service teamSo I guess I'm expected to eat $25? This really is unacceptableI have no desire to purchase from Cupshe again if this is how they treat their customers

I made two separate purchasesOne on 10/13/ and one on 10/16/Neither of these transactions were confirmed via email although the money was instantly taken from my bank acct I tried to call several times and get a busy signal

I ordered several swimsuits for Cupshe for an upcoming vacationI loved the suits and even recommended the company to others, but soon learned that I was pregnant and wouldn't be needing themI made two orders, one on 6/5/and the other 6/12/The suits were unworn, in the original packaging, and was well within days by the time I initiated a return with Cupshe on 6/27/The sites instructs to send an email to customer service with photographs of all items to be returned, including barcodesI did all of this and followed all conditions to allow returnsThis is the email I received"And before we process a return, we'd love to let you know of our two available return options with no need to return the products: - Cupshe Coupon: we can provide a 100% valued coupon which you can apply it to repurchase a new item(note: the amount shall be calculated basing on the price of unsatisfactory items).- If you are not satisfied with coupon options, we could offer 50% partial refund to make a compensationYou don't need to ship back the itemThe partial refund amount will be credited back to your original payment accountIf you would like to choose this option, please confirm your payment account is still activeLet us know which option is best for youWe recommend using coupon to get more beautiful bikinis to enjoy your beach life!"
I informed them that I was not interested in any of the options and wanted a mailing address to send my returns to I demanded a full return to the original payment methodAfter several other offers, which I was not interested in, they provided me with the warehouse address of Receiver: EL GCRMA Company: EL GCSS 115, Return address: *** *** *** *** *** *** *** ** ***My package shipped and arrived at the post office at Monroe Township on 7/6/It has sat there for days without any activityI am following up with the Post Office, but after reading several other Revdex.com posts, I believe I was tricked by CupsheThey are being completely untruthful when they say on the website that its "Easy to initiate a refund or exchange in days after delivery." DO NOT BUY FROM THEMI have sent back the merchandise and no money has been put back into my accountI will be sharing this with everyone I know, and if needed, I will file Complaints with Revdex.com, my bank, and Paypal

Dear customer, we're sorry that we haven't resolved the problem to your satisfactionOur customer service has refunded you for your order and you will receive a refund notification from your bank after they processed the moneySorry again for the trouble

I ordered two swimsuits and one came in the correct size (small) and the other in wrong size (large)I emailed the company and did actually get a response instructing me to take pictures of the product and packaging and offering me a 100% off coupon for an additional swimsuit of my choiceI emailed them back the pictures, picked out the free swimsuit, and asked about return instructions on the wrong sized itemAfter multiple follow up emails, I STILL have not gotten any further response

If you are going to buy Cupshe, buy through Amazon!!! Ok, the bathing suits are adorable but know that you get what you pay forThey are really inexpensive and the quality showsNonetheless it's a great look for lounging by the pool, but that is about itThe real problem comes in the return policyIt has been nearly a month and I am still trying to get my refund! Despite my frustrations, I have been jumping though their hoops with no complaints - emailing back and forth, paying for return shipment, tracking packages, etcIt has been RIDICULOUSAnd now, just as I finally thought it was over, I received only a partial refund because Cupshe claims they received only some of the productsThis is NOT possibleI returned all three items in the same packageIf they received one, they received all threeIt's feels like a big fat scam to meAnd I can't even call anyone to get it resolvedInstead it is constant back and forth emailing waiting for someone to respond with a set-script trying to get you not to return the items and instead take a coupon credit or partial refundIf I could give them stars I would

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The website clearly states that it is "easy to initiate a refund or exchange in days after delivery"I have been working via email with the company for wel over days, and they seem to drag on the email exchange while failing to provide clear direction on my request to return their product unusedI don't mind paying the shipping fee for a return, however, I am not able to get clear instruction from them on how to return the productAgain, the website says the following:
*email to customer service : *** including:
*order number, the question you want to solve together with picture of product if necessary
*a photo of barcode on the plastic bag
Get autorization from Customer Service
Get coupon or refund
*Tracking number is required to complete the returnIt will facilitate for us to track your return status and process your return
Take your refund/exchange when the package is received
I have provided all of the above, and got an email stating t

I placed an order on March 7, and selected theirblowest price shipping with a maximum of business days arrivalIt has now been three weeks and dispute multiple emails (there is apparently no phone number on their website) I have yet to receive a response and according to their tracking my package has been in a China since March 9th

Dear customer, sorry for any trouble causedYour package has been shipped out already before your cancellation requestThe package has been shipped out on September 13th by Fedex and the tracking number is ***The tracking information shows that the package has been
delivered on September 17thIf you haven't got it exactly, please contact us and we will look into this case for you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business did in fact refund my money
Regards,
*** ***

Dear customer, We are so sorry for all inconvenienceNormally the confirmation email will sent automatically upon paymentThe confirmation might not be received due to technical problem with the support systemAnd our customer agents have tried hard to resolve all inquiring emails as soon as
possibleWe are deeply regretted that we didn't help you fix your problemsYour order has been cancelled and fully refundYou will receive the refund notification from your bank after they processed the moneyIt will depend your bank's processing time to notifySo sorry for the trouble again

I have requested a return a week ago and have yet to get a response from Cupshe! Emailed them again AND sent them a message on Instagram with my order number since they seem to be REALLY BUSY posting on there every hour! I requested the return the day I got the swimsuit as it doesn't fit me and I would like my money back! Never shopping here again and telling everyone I know to steer clear of this sorry excuse of a business/SCAM! Ladies, do not ever shop here!

I placed an order with this company on May 12th for which I received an email including an order confirmation numberOn May 15th 2017, I received another email from the company including a FedEx tracking number and was also charged the price of my itemAs of today, May 17th I contacted FedEx to get information on my package, I was informed that although the shipping label was created they never actually received the product to be shippedI have reached out to the company multiple times and received no response