Cupshe

I've sent emails through the link they provide and get an automated responseThey do not answer the phone number they provide and the "Chat with us now" link does not respond I purchased suits that do not fit and am trying to returnI attempted to contact them only a day or two after I received the package

I ordered a shirt in SeptemberI received an email saying it was back ordered and was expected the end of SeptemberIt is now the end of October and have yet to receive my shirtI have tried to call but no service number worksI have also sent an email and have not received a replyI just want my money back or the shirt to be delivered

I ordered from this company on Dec31, and have yet to receive any items although they were supposed to be delivered within two weeksI have tried multiple time to get information from the companies customer service but have been repeatedly told that the items have shipped, although the shipping information from the carrier does not existThey will not issue me a refund until I snd he items back, but I don't see how I can return items that I most likely will never recieve

I placed an order online with www.cupshe.com on 9/24/I never received a confirmation email, they already collected the amount due, I have not received my product, nor am I able to get a hold off them via email or phone I did receive a private message from them via *** asking for my email but never any other communication

Dear customer,sincerely apologize for your inconvenience.We have sent the package to you, but the shipping carrier lost itOur agent has offered you the solutionPlease reply to us

Dear customer, we're sorry for the trouble and worries causedRecently the processing time before shipment is a little bit longer than usualYour order has been shipped out on October 16th by expedite shipping and has been delivered already according to the tracking informationOnce again we
apologize for the inconvenience

We're sorry that our options failed to satisfy youWe offered them as a solution as we think this can save your timeOur customers can ship back their order for full refund, however we're sorry that we don't cover the return shipping fees or send a return shipping labelWe'll appreciate your understandingWe have provided you our return address and you can request a refund after you shipped the item back

This company misrepresents their refund policy and I want other consumers to be awareBefore buying a swimsuit from them, I checked that I could return the product if it didn’t fit rightOnline, it says return or exchange - greatI received the product (days after I oredered it) and was happy with only one of the two swimsuitsThere was no packing slip or acknowledgement of the return process in the package, so I emailed the companyThey told me I could get a coupon to exchange the swimsuit for another swimsuitWhen I challenged this, they told me I could get an 80% partial refund, a full refund if I paid for the return costs, or a couponIf thsts their policy, then it should be posted clearly onlineAlso, I submitted a review for each product and can’t help but notice that the only reviews on their website are the glowing star reviewsThey clearly filter out anything negative, which makes them even more untrustworthy

Cupshe is borderline a scam companyLike many other reviewers I ordered two swimsuits, neither fit, and then I was surprised by the return policy that is not clear anywhere on their websiteI went ahead and got the coupon for 100% of the value of my purchase because I honestly didn't think I had a choiceSo I had a coupon for $and ordered one swimsuit for $21.00, with the intention of ordering a second one after I received my replacement to make sure the size fitWhen I tried to order my second swimsuit the coupon code didn't workI emailed the company three times over four days before I received a response"Jesse" said my coupon code had already been usedNo where in the original email about the coupon code did they say it had to be used in a single purchaseI haven't heard back since I emailed asking for an explanation/resolutionThere is not a customer service number to call and get these issues resolvedThe swimsuits are pretty crappy, which isn't surprising since they are so cheap, but the customer service is horribleClearly they know how to rip people offAlso, they're website uses only and star reviews, so even if you gave a bad review it wouldn't be used to educate others on the poor practices and products of this company

I ordered $worth of clothing items and when they arrived they were nothing like the picture on the websiteThey had no tags and look like they came from a sweat shop or Salvation ArmyThey were all junk and unusableThere was no paperwork to return the itemsCupshe is a total SCAM!

The company will provide a refund for items purchaseWhen speaking with their customer service they were extremely rudeYou cannot have an online store and not offer a return policyIf their policy was stated on their website I would have never purchased anything

I ordered a few new bathing suits from said retailerI only liked one of them and of course it was damagedThe seams were coming apart and red marker on the back of the bathing suitI'm pretty sure someone else returned it before I did and I got the leftoversI e-mailed customer service and they told me I was responsible for return shippingThey sent me damaged goods but I'm responsible for shippingAre you kidding me? I actually just wanted to exchange the bathing suit for a new one that wasn't damaged but now I don't trust this company to send one that isn't damagedNow I'm out almost $shipping because they sent me damaged goods to begin withBuyer beware - do NOT order from this company

I placed an order with cupshe on 9-28-via Internet the payment went through *** and the money was deducted from my account and the order was paid forAfter days I had not received my order or any confirmation that it had been received or shippedI called the contact number that was posted on cupshe Web page only to find out that it was the *** number, so I sent an email directly to cupshe with no responseAfter waiting more days I sent another email with no responseToday is 10-15-and I have not received any response from cupshe so tomorrow which is Monday the 16th of October I will call *** to see what they can do to help get my money back

Dear customer,sincerely apologize for your inconvenienceOur agent has refunded the money of items to youHowever, we are sorry but the shipping fee is not refunded, the shipping had been paid to the shipping conpany, wish you understand

Hello,
I want to note that my complaint is very similar to many many other customers out there, please reference their *** *** to view more
I placed an other on 9/and did not receive any sort of confirmationI tried contacting via cell phone and never received a response from anyoneTrying to get in contact with someone via email was just as difficult
After days I turned to *** to ask to see where my order was (especially since they withdrew the full amount from my bank account days after online order)
I still do not have my order, we are approaching a month, and while on *** they provided an explanation and order number, it was very difficult to get in contact with these people
Apparently a product was not in stock and that was not reflected online at the time of purchase, that is what is delaying the orderBut again, no email confirmation - no responses when I tried to reach out to them and I had to tweet them to get a response!

I placed two orders for clothing with this company at the same time, over $worth When they arrived they were ill fitting and not at all the quality of the photos shown I paid an additional $to have them shipped back with return signature confirmation They continue to ask for silly things, proof of return, I sent the postal codes and signature confirmation, they continue to state they don't know clearly what I returned so how can a refund be processed This looks to have been a problem for lots of people as they continue to scam customers My question is, I am probably just out the money, but why is this "business" not being shut down, they are fraudulent!

We're sorry for any inconvenience causedWe have found orders under your name and every of them has been shipped out already and delivered according to the tracking informationWe sincerely apologize if we haven't assisted in a timely mannerWe will try our best to upgrade our serviceFor any
further questions, please feel free to contact us

Have been trying for weeks now trying to find a phone number that someone will answer to get the details on how to return somethingFYI CUPSHE: Reputable companies put return info, return labels and customer service phone numbers with their orders! This company did none of that, which is sketchy to start withI doubt I will ever be able to return the cheap swim suits I purchasedThey say on their website to email their customer service with bar code photos of the merchandise-I did that twice & still have yet to hear back from anyone with the required "authorization number" they say you need to return, not to mention the address of where to send backWorst company ever!

Dear customer, we're sorry to keep you waiting for your orderOur warehouse confronted a big challenge with increasing orders, thus the processing time is longer than expectedWe could not apologize much more for the troubleWe have cancelled your order and refunded youPlease check the refund
You will receive a refund notification from your bank after they processed the moneyFor any questions regarding your refund, please feel free to contact us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***