Cupshe

Their return policy states that they will refund original payment method Now they are NOT honoring that

I ordered a sweatshirt for a gift on 9/11/I received a confirmation email that evening with order # ***I waited the 4-days that it said it would take to be delivered and nothingI have called the customer service number, times (during their limed time open) and have never had my call answeredI have sent multiple emails requesting either a shipping tracking number or a full refund with cancelation within hoursThe only response I received was a generic email stating my email would be responded to in approximately days! Please look into this horrible company I feel like I was just scammed by Nigeria or something as the automated email response was not grammatically correct I am glad the sweatshirt was only $and change but what about the people who spent much more?

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid for. Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problemWe have notified
our technique department to fix the problem. We're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your *** accountIf there's any further questions regarding the refund, please feel free to let us knowOnce again we sincerely apologize for the trouble

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Cupshe is borderline a scam companyLike many other reviewers I ordered two swimsuits, neither fit, and then I was surprised by the return policy that is not clear anywhere on their websiteI went ahead and got the coupon for 100% of the value of my purchase because I honestly didn't think I had a choiceSo I had a coupon for $and ordered one swimsuit for $21.00, with the intention of ordering a second one after I received my replacement to make sure the size fitWhen I tried to order my second swimsuit the coupon code didn't workI emailed the company three times over four days before I received a response"Jesse" said my coupon code had already been usedNo where in the original email about the coupon code did they say it had to be used in a single purchaseI haven't heard back since I emailed asking for an explanation/resolutionThere is not a customer service number to call and get these issues resolvedThe swimsuits are pretty crappy, which isn't surprising since they are so cheap, but the customer service is horribleClearly they know how to rip people offAlso, they're website uses only and star reviews, so even if you gave a bad review it wouldn't be used to educate others on the poor practices and products of this company

This company misrepresents their refund policy and I want other consumers to be awareBefore buying a swimsuit from them, I checked that I could return the product if it didn’t fit rightOnline, it says return or exchange - greatI received the product (days after I oredered it) and was happy with only one of the two swimsuitsThere was no packing slip or acknowledgement of the return process in the package, so I emailed the companyThey told me I could get a coupon to exchange the swimsuit for another swimsuitWhen I challenged this, they told me I could get an 80% partial refund, a full refund if I paid for the return costs, or a couponIf thsts their policy, then it should be posted clearly onlineAlso, I submitted a review for each product and can’t help but notice that the only reviews on their website are the glowing star reviewsThey clearly filter out anything negative, which makes them even more untrustworthy

Hello,
I want to note that my complaint is very similar to many many other customers out there, please reference their *** *** to view more
I placed an other on 9/and did not receive any sort of confirmationI tried contacting via cell phone and never received a response from anyoneTrying to get in contact with someone via email was just as difficult
After days I turned to *** to ask to see where my order was (especially since they withdrew the full amount from my bank account days after online order)
I still do not have my order, we are approaching a month, and while on *** they provided an explanation and order number, it was very difficult to get in contact with these people
Apparently a product was not in stock and that was not reflected online at the time of purchase, that is what is delaying the orderBut again, no email confirmation - no responses when I tried to reach out to them and I had to tweet them to get a response!

I placed an order on line for an item from cupshe I never received a confirmation of my orderMy credit card was charged $on 9/6/ On 10/6/I contacted the company by email explaining that my item had not arrived but my card had been charged I received a reply that the item was most likely on back order to wait another 7-days or I could request a refundI decided to wait a little longer however on 10/16/I decided to ask for a refundMy item still has not shipped, I have not received a refund, or even gotten a response to my request for a refund On 10/22/I again contacted the company by email requesting a refundStill no response or refund

I placed an order with cupshe on 9-28-via Internet the payment went through *** and the money was deducted from my account and the order was paid forAfter days I had not received my order or any confirmation that it had been received or shippedI called the contact number that was posted on cupshe Web page only to find out that it was the *** number, so I sent an email directly to cupshe with no responseAfter waiting more days I sent another email with no responseToday is 10-15-and I have not received any response from cupshe so tomorrow which is Monday the 16th of October I will call *** to see what they can do to help get my money back

Have been trying for weeks now trying to find a phone number that someone will answer to get the details on how to return somethingFYI CUPSHE: Reputable companies put return info, return labels and customer service phone numbers with their orders! This company did none of that, which is sketchy to start withI doubt I will ever be able to return the cheap swim suits I purchasedThey say on their website to email their customer service with bar code photos of the merchandise-I did that twice & still have yet to hear back from anyone with the required "authorization number" they say you need to return, not to mention the address of where to send backWorst company ever!

Dear customer, we're sorry for the trouble and worries causedRecently the processing time before shipment is a little bit longer than usualYour order has been shipped out on October 16th by expedite shipping and has been delivered already according to the tracking informationOnce again we
apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We're sorry that our options failed to satisfy youWe offered them as a solution as we think this can save your timeOur customers can ship back their order for full refund, however we're sorry that we don't cover the return shipping fees or send a return shipping labelWe'll appreciate your understandingWe have provided you our return address and you can request a refund after you shipped the item back

Complaint: ***
I am rejecting this response because:Until I receive the refund on my credit card, I will not close this complaintThe email received was most concerned about the Revdex.com complaint, and not reconciling my account
Regards,
*** ***

We're sorry for any inconvenience causedWe have found orders under your name and every of them has been shipped out already and delivered according to the tracking informationWe sincerely apologize if we haven't assisted in a timely mannerWe will try our best to upgrade our serviceFor any
further questions, please feel free to contact us

I ordered $worth of clothing items and when they arrived they were nothing like the picture on the websiteThey had no tags and look like they came from a sweat shop or Salvation ArmyThey were all junk and unusableThere was no paperwork to return the itemsCupshe is a total SCAM!

The company will provide a refund for items purchaseWhen speaking with their customer service they were extremely rudeYou cannot have an online store and not offer a return policyIf their policy was stated on their website I would have never purchased anything

I placed two orders for clothing with this company at the same time, over $worth When they arrived they were ill fitting and not at all the quality of the photos shown I paid an additional $to have them shipped back with return signature confirmation They continue to ask for silly things, proof of return, I sent the postal codes and signature confirmation, they continue to state they don't know clearly what I returned so how can a refund be processed This looks to have been a problem for lots of people as they continue to scam customers My question is, I am probably just out the money, but why is this "business" not being shut down, they are fraudulent!

On September I ordered a sweater from CupsheThe order number is #*** and my credit card has been charged for the itemI have not yet received the item and I have sent an email to Cupshe inquiring about the purchaseI have not received a reply after sending the email two weeks ago

I ordered a few new bathing suits from said retailerI only liked one of them and of course it was damagedThe seams were coming apart and red marker on the back of the bathing suitI'm pretty sure someone else returned it before I did and I got the leftoversI e-mailed customer service and they told me I was responsible for return shippingThey sent me damaged goods but I'm responsible for shippingAre you kidding me? I actually just wanted to exchange the bathing suit for a new one that wasn't damaged but now I don't trust this company to send one that isn't damagedNow I'm out almost $shipping because they sent me damaged goods to begin withBuyer beware - do NOT order from this company