Cupshe

Dear customer,sincerely apologize for your inconvenience.We have sent the package to you, but the shipping carrier lost itOur agent has offered you the solutionPlease reply to us

Dear customer,sincerely apologize for your inconvenienceOur agent has refunded the money of items to youHowever, we are sorry but the shipping fee is not refunded, the shipping had been paid to the shipping conpany, wish you understand

Dear customer, we're sorry to keep you waiting for your orderOur warehouse confronted a big challenge with increasing orders, thus the processing time is longer than expectedWe could not apologize much more for the troubleWe have cancelled your order and refunded youPlease check the refund
You will receive a refund notification from your bank after they processed the moneyFor any questions regarding your refund, please feel free to contact us

I am a returning Cupshe customerMy first order was perfect and I loved my suitI placed another order for three swimsuits with the guarantee of day expedited shippingI leave for vacation tomorrow without a swimsuit because of Cupshe's poor customer service! My tracking information has not been updated in over days and my package should have arrived yesterdayCupshe will not respond to my emails or voice messagesBased off the other reviews, I am not the only customer to experience this issueBuyer beware, they just lost my business!

I purchased items of clothing from Cupshe on August 5, at a total of $When I received the items, they were not true to size and were way too largeI contacted Cupshe's customer service department asking how to exchange them for a smaller sizeAfter some back and forth, they offered me a 70% refund so I could just purchase new sizes and not have to return the ones I'd receivedI asked why I could not simply exchange them, since I'd end up paying extra money to simply receive the correct sizeThey refused any other type of resolution to the issue (this was all via email, I called several times with no response and no callback from the multiple voicemail messages I left)I finally just asked that they refund me the 70% - I figured I'd cut my losses and just get a partial refundThey then said they would not offer a refund, but they'd give me a coupon code to continue shopping with Cupshe in the futureAt this point, I will basically never buy from this company again,

I ordered with this company and it took a long time to even receive my packageThe day I got it, the clothes looked nothing like the images online, the quality was poor and the clothes were extremely disproportionateI emailed them that day, it has been over weeks of emailsThe woman I talked to said I could have my full refund on my card with no need to return the items (I inquired about a return label) I still have not received my refund and all emails ceased on september 29thI tried contacting them on facebook through a post and message, emails that state my refund and complaint about why it was taking so long for the deliveryI tried calling and the phone doesn't work and neither does there live chat optionIf you go to their facebook page and select write post, you can view others postsAlmost all of them are complaints about never receiving a refund or their orders etcMy order was $I don't have a lot of money nor do I often buy anything for myselfI needed some

I have contacted business multiple times in the past month with no reply from CUPSHE that is not an 'automatic' reply email I have complied with their return practices and still have not received word about next step on return policies/practices The items I ordered (which took many weeks to arrive) were horribly sized and need to be returned I have not received any next step on their return procedure

I have been trying to reach this company via FB and their website email several timesTheir site claims that you can cancel an orderWhich is what I wanted because I found another suit I wantedIt was shipped anywayAnd my email address was incorrect and wanted it fixedThis was 7days ago and nothingI got my suit I don’t even want to try it on I just want a return, all because their customer service is so terribleI would rather pay more somewhere else knowing I had a option to return it if I wasn’t satisfied

Horrible customer serviceI bought bathing suits knowing there was a possibility I would need to return them due to fiti looked up the return policy before buying and there was nothing that told me it would be a negative processIT HAS BEEN HORRIBLE! after asking for a refund, they said they can't give me a full refund, even though the website says they can as long as the criteria fit, which it did for me, so then they said they would provide me with a "hassle free return" where I would get most of my money back and that I didn't have to return the suitsNot great, but finei was willing to accept that after going days not hearing back from themNow after accepting their offer to somewhat return my money, I have not seen a credit on my card and I cannot get a response from themSuch a scamhow can they just take our money? I wish I never ordered anything from themAll I want is my refund and a response as to when I can expect it and a confirmation that a refund has been processedWHY is that too much to ask from a company?

Quick shipping, excellent quality, super cute, washes well, thick not think bathing suits, and very impressed with the customer service on return and refund options, including how quick they were to respondWill continue to buy bathingsuits here

I placed an order on 10/2/and was charged by CupsheSince 10/2, they have not emailed to confirm any shipment nor have they responded to my two emails asking for the status of my order

I ordered two bikinis, similar styles, which arrived separatelyI'm a short, petite girl, who normally fits into xs/s bikinis no problemCupshe doesn't offer xs, so I ordered smallThe first one the bottoms are great (definitely an xs size in my opinion), but the top was very loose, and the colours were VERY different from the pictureThe second bikini, also a "small", wouldn't even stay on my body because it was clearly two sizes too largeThe bottoms were outrageous, and the top's band didn't even touch my skin it was so largeI've contacted them about the first bikini for a return, they replied and asked for details which I providedNever heard backWhen the second bikini arrived I emailed them again, twice - once forwarding the previous email I sent, and another lodging another return request (they don't provide return details until they approve you)Haven't heard back whatsoeverThese items are very cheap, the clasp on the top is plastic, and would break in repeated water exposureThey're completely different sizes even though they're both "small"The website is not offering a refundAbsolutely disgusting service

I am terribly sorry for the problem you encountered. This the first holiday season shopping peak traffic we experienced and we did have some
shipping and tracking issues. We'd like to refund the full amount of the two shirts you ordered. Please send us your order number. If you cannot find your order number, please go to our website to find the catalog numbers for the two items you ordered so that we can quickly determine the refund amount.
You have two options for a full refund. 1) Returning the items to: Cupshe LLC, * *** *** *** *** ** *** Since we have paid cost of shipment to you for this order, returning shipment cost is your responsibility for this option2) Deduct about half of the return postage from your refund (in tour case, let's say $5) and then you do not need to return the items to us. You can either donate these items to a charitable foundation or give them to a friend. That would both save you some return postage and help us recover part of the cost of the shipment to you Please let us know which option is better for you
Once again, I apologize for the problem you encountered and we will keep on improving our service to our valuable customers

Dear customer, we're sorry for the lack of communication regarding your return requestWe will further process it and e-mail you with more detailsSorry again for all the trouble

I want to get a refund on some items purchasedI emailed the company as their website instructsAnd they offered me store credit, over and over againI declined every time, and they kept offering more creditMany many emails later, quite annoying and time cionsuming, they told me where to send the items, I did, and they still won't process the refundThey are still offering me store creditI just want my money backI see in their *** page that I am not the only customer who is dealing with thisThey site says, easy rerunsIt's been months now and I just want my money back

Dear customer, we are so sorry for all inconvenienceRecently we have met a large volume of orders than before, so the processing time becomes a bit longer than expectedWe couldn't apologize more for any disappointmentWe found that your order has been shipped outThe tracking number is
*** and shipping carrier is USPSConsidering all the inconvenience, we have fully refunded to youYou will receive the refund notification from your *** account after they processed the moneySo sorry for the trouble again

Upon ordering from the website a month agoI have yet to receive an order confirmation with shipping information or order numberMoney for the order was deducted from my account on the day of the orderI have tried to call and inquire about my order and the phone number listed rings twice than discountIt is advertisement to have products for sale and other to not deliver!

Dear customer, we're deeply sorry for the trouble causedWe received so many inquiring tickets recently for the autumn selling season, therefore the answering time is longerWe have initiated the refund for your order and you'll receive a refund notification from PayPal in 4-daysSorry again
for the inconvenienceWe don't want to lose beloved customers like youYour feedback has been valued for our further improvement

I would like to return an item but there was no packing slip with the item You have to contact their customer service dept but they don't respond I have been trying to return and get a refund since January

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me