Cupshe

I placed an order on line for an item from cupshe I never received a confirmation of my orderMy credit card was charged $on 9/6/ On 10/6/I contacted the company by email explaining that my item had not arrived but my card had been charged I received a reply that the item was most likely on back order to wait another 7-days or I could request a refundI decided to wait a little longer however on 10/16/I decided to ask for a refundMy item still has not shipped, I have not received a refund, or even gotten a response to my request for a refund On 10/22/I again contacted the company by email requesting a refundStill no response or refund

On September I ordered a sweater from CupsheThe order number is #*** and my credit card has been charged for the itemI have not yet received the item and I have sent an email to Cupshe inquiring about the purchaseI have not received a reply after sending the email two weeks ago

Complaint: ***
I am rejecting this response because:Until I receive the refund on my credit card, I will not close this complaintThe email received was most concerned about the Revdex.com complaint, and not reconciling my account
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided I actually receive my refund once I ship the item backI will keep you posted!
Regards,
*** ***

I want to get a refund on some items purchasedI emailed the company as their website instructsAnd they offered me store credit, over and over againI declined every time, and they kept offering more creditMany many emails later, quite annoying and time cionsuming, they told me where to send the items, I did, and they still won't process the refundThey are still offering me store creditI just want my money backI see in their *** page that I am not the only customer who is dealing with thisThey site says, easy rerunsIt's been months now and I just want my money back

Quick shipping, excellent quality, super cute, washes well, thick not think bathing suits, and very impressed with the customer service on return and refund options, including how quick they were to respondWill continue to buy bathingsuits here

I have contacted business multiple times in the past month with no reply from CUPSHE that is not an 'automatic' reply email I have complied with their return practices and still have not received word about next step on return policies/practices The items I ordered (which took many weeks to arrive) were horribly sized and need to be returned I have not received any next step on their return procedure

I am terribly sorry for the problem you encountered. This the first holiday season shopping peak traffic we experienced and we did have some
shipping and tracking issues. We'd like to refund the full amount of the two shirts you ordered. Please send us your order number. If you cannot find your order number, please go to our website to find the catalog numbers for the two items you ordered so that we can quickly determine the refund amount.
You have two options for a full refund. 1) Returning the items to: Cupshe LLC, * *** *** *** *** ** *** Since we have paid cost of shipment to you for this order, returning shipment cost is your responsibility for this option2) Deduct about half of the return postage from your refund (in tour case, let's say $5) and then you do not need to return the items to us. You can either donate these items to a charitable foundation or give them to a friend. That would both save you some return postage and help us recover part of the cost of the shipment to you Please let us know which option is better for you
Once again, I apologize for the problem you encountered and we will keep on improving our service to our valuable customers

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than
expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentYour order has been shipped out and we hope you like the productIf there's anything unsatisfying with the product, please feel free to let us know

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than
expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your card on October 11thYou will receive a refund notification from your bank after they processed the moneyIt will depend on the bank's processing time to notifyIf there's any further questions regarding the refund, please feel free to let us know

I placed an order with this company which included three clothing items on march 14th of I paid a faster shipping fee that will allow the product to arrive to me in a max of days I have continuously contacted this company through email and attempted through phone but no one answered, several times I also tried an online live chat they have on their website and got no answer from a representative I finally got an email reply back that stated that they have an issue fulfilling one of the items in my order and will try to send it out my order as soon as they have it available I requested my money back from the shipping since it still has not arrivedThey have not sent any of my items but yet they have charged me for the order

I placed on online order on 9/30/in the amount of $After doing so, I found numerous complaints about the companyWithin minutes I requested my order be cancelledThe company's website says an order can be cancelled within hoursI have emailed, direct messaged on ***, attempted to call at many different timesThe phone just rings and rings and then beeps with no recorded messageI received one email message asking me for my order number days agoI provided it and have received no communication since that time.The order number is ***The money was debited from my account the same day the order was placed

Dear customer, we're deeply sorry for the trouble causedWe received so many inquiring tickets recently for the autumn selling season, therefore the answering time is longerWe have initiated the refund for your order and you'll receive a refund notification from PayPal in 4-daysSorry again
for the inconvenienceWe don't want to lose beloved customers like youYour feedback has been valued for our further improvement

Upon ordering from the website a month agoI have yet to receive an order confirmation with shipping information or order numberMoney for the order was deducted from my account on the day of the orderI have tried to call and inquire about my order and the phone number listed rings twice than discountIt is advertisement to have products for sale and other to not deliver!

Dear customer, we are so sorry for all inconvenienceRecently we have met a large volume of orders than before, so the processing time becomes a bit longer than expectedWe couldn't apologize more for any disappointmentWe found that your order has been shipped outThe tracking number is
*** and shipping carrier is USPSConsidering all the inconvenience, we have fully refunded to youYou will receive the refund notification from your *** account after they processed the moneySo sorry for the trouble again

I ordered two bikinis, similar styles, which arrived separatelyI'm a short, petite girl, who normally fits into xs/s bikinis no problemCupshe doesn't offer xs, so I ordered smallThe first one the bottoms are great (definitely an xs size in my opinion), but the top was very loose, and the colours were VERY different from the pictureThe second bikini, also a "small", wouldn't even stay on my body because it was clearly two sizes too largeThe bottoms were outrageous, and the top's band didn't even touch my skin it was so largeI've contacted them about the first bikini for a return, they replied and asked for details which I providedNever heard backWhen the second bikini arrived I emailed them again, twice - once forwarding the previous email I sent, and another lodging another return request (they don't provide return details until they approve you)Haven't heard back whatsoeverThese items are very cheap, the clasp on the top is plastic, and would break in repeated water exposureThey're completely different sizes even though they're both "small"The website is not offering a refundAbsolutely disgusting service

I purchased items of clothing from Cupshe on August 5, at a total of $When I received the items, they were not true to size and were way too largeI contacted Cupshe's customer service department asking how to exchange them for a smaller sizeAfter some back and forth, they offered me a 70% refund so I could just purchase new sizes and not have to return the ones I'd receivedI asked why I could not simply exchange them, since I'd end up paying extra money to simply receive the correct sizeThey refused any other type of resolution to the issue (this was all via email, I called several times with no response and no callback from the multiple voicemail messages I left)I finally just asked that they refund me the 70% - I figured I'd cut my losses and just get a partial refundThey then said they would not offer a refund, but they'd give me a coupon code to continue shopping with Cupshe in the futureAt this point, I will basically never buy from this company again,

Dear customer, we're sorry for the lack of communication regarding your return requestWe will further process it and e-mail you with more detailsSorry again for all the trouble

I ordered a sweater from them and the product that I received wasn't not even near what I ordered---totally difference sweater all together!! Also, it was so poorly constructed and oddly shaped that I don't think anyone could ever wear it It actually looked like an inexperienced person off the street made it I've never seen anything like it!

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than
expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentYour order except the orange bikini set have been shipped out by expedite shipping alreadyThe package is on the way and we will e-mail you with the tracking information. If you prefer a refund instead of the item, please kindly refuse to sign for it and notify us to initiate a refundThe $refund was initiated by our system for the orange bikini set which is out of shelf. Sorry again for the inconvenience