Cupshe

I would like to return an item but there was no packing slip with the item You have to contact their customer service dept but they don't respond I have been trying to return and get a refund since January

Horrible customer serviceI bought bathing suits knowing there was a possibility I would need to return them due to fiti looked up the return policy before buying and there was nothing that told me it would be a negative processIT HAS BEEN HORRIBLE! after asking for a refund, they said they can't give me a full refund, even though the website says they can as long as the criteria fit, which it did for me, so then they said they would provide me with a "hassle free return" where I would get most of my money back and that I didn't have to return the suitsNot great, but finei was willing to accept that after going days not hearing back from themNow after accepting their offer to somewhat return my money, I have not seen a credit on my card and I cannot get a response from themSuch a scamhow can they just take our money? I wish I never ordered anything from themAll I want is my refund and a response as to when I can expect it and a confirmation that a refund has been processedWHY is that too much to ask from a company?

I have been trying to reach this company via FB and their website email several timesTheir site claims that you can cancel an orderWhich is what I wanted because I found another suit I wantedIt was shipped anywayAnd my email address was incorrect and wanted it fixedThis was 7days ago and nothingI got my suit I don’t even want to try it on I just want a return, all because their customer service is so terribleI would rather pay more somewhere else knowing I had a option to return it if I wasn’t satisfied

Dear customer,sincerely apologize for your inconvenience.Our agent has offered you the return address. Kindly email us in case of any queriesAny further questions, please let us know

Dear customer, we're deeply sorry to keep waitingYou are one of our important customers and we highly appreciate your kind support for our productsWe couldn't apologize enough for the disappointmentWe have cancelled your order and fully refunded youYou will receive a refund notification from
your bank after they processed the moneyNormally it takes around 10-daysShould you have any further questions regarding the refund, please feel free to let us knowSorry again for the trouble

I ordered with this company and it took a long time to even receive my packageThe day I got it, the clothes looked nothing like the images online, the quality was poor and the clothes were extremely disproportionateI emailed them that day, it has been over weeks of emailsThe woman I talked to said I could have my full refund on my card with no need to return the items (I inquired about a return label) I still have not received my refund and all emails ceased on september 29thI tried contacting them on facebook through a post and message, emails that state my refund and complaint about why it was taking so long for the deliveryI tried calling and the phone doesn't work and neither does there live chat optionIf you go to their facebook page and select write post, you can view others postsAlmost all of them are complaints about never receiving a refund or their orders etcMy order was $I don't have a lot of money nor do I often buy anything for myselfI needed some

Dear customer,sincerely apologize for your inconvenience.If you do not like the two options, you can email us and we will offer you the return addressYou did not tell us your choice after we offered you the two choices, so we did not refund to you in timeNow, we have refunded the money to
you.Kindly email us in case of any queriesAny further questions, please let us know

I am a returning Cupshe customerMy first order was perfect and I loved my suitI placed another order for three swimsuits with the guarantee of day expedited shippingI leave for vacation tomorrow without a swimsuit because of Cupshe's poor customer service! My tracking information has not been updated in over days and my package should have arrived yesterdayCupshe will not respond to my emails or voice messagesBased off the other reviews, I am not the only customer to experience this issueBuyer beware, they just lost my business!

I placed an order on 10/2/and was charged by CupsheSince 10/2, they have not emailed to confirm any shipment nor have they responded to my two emails asking for the status of my order

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear customer, we're deeply sorry for the delay of shipmentYour package has been shipped out already on October 18th by USPS and the tracking number is ***There was once a delay of shipment due the longer processing timeThe package has been delivered according to the tracking
informationIf there's any further questions, please let us know. Once again we sincerely apologize for the trouble

Hi, we sent you an email with our return shipping addressIf you want to get the full refund, please return the items back, and please don't forget to offer us your return tracking number.When we received your package, we will refund you.Please check the email.Sorry for the inconvenience caused to
you

I am letting you know I did receive full refund from Cupshe Thank you for your assistance*** ***

I placed an order with cupshe.com and they took $out of my account but never sent a confirmation email and it's been a month and I still haven't recieved my order and I have tried the only phone number they have with no answer and no emails back!!

I was billed for product that I have never been invoiced for and never received

Dear customer, we're deeply sorry for the trouble causedWe much appreciate your kind patience towards your orderWe're regretted that we haven't fulfilled your order in a timely mannerWe will refund you for your order as compensation for all the inconvenience we brought youWe apologize that
your first shopping experience did not meet your satisfactionWe will make great efforts to improve our service

I ordered suits none of which fitNo number anywhere to contact for return informationSent emails to their zen site and have not received any response!!! Needless to say they are sketchy and I doubt I’ll see my money back!

Horrible experience with this companyI paid $ for expedited shipping which is listed as 5–days It took them two weeks to ship my order, and when I contacted them, they told me " don't worry, and be patient." I asked for a refund for shipping, and all they gave me was a store credit Also, they do not have a phone number on their websiteYou can only contact them through emailing them This company is shady and sketchy, and I recommend steering clear of them

We're regretted for the disappointmentUsually the order confirmation would be sent automatically by our system upon paymentWe think there's a technical problem with our system and we will look into thisWe have cancelled your
order and fully refunded you on October 7thYou will receive a refund notification from Amazon after they processed the moneyOnce again we apologize for the trouble causedFor any questions regarding the refund, please feel free to let us know

I have submitted customer service tickets over the last week regarding my order # ***My customer service reference numbers are as follows: ***, *** and ***I have also left a message on 4/4/as well as tried to "chat live" through their website as directeddespite all of my attempts I have not been met with any repsonse from this companyMy initial request was to exchange an item for a different size but due to the delay in a customer service repsonse I had to choose a different item with a local companyI would not like a FULL refund of my purchase totaling $I would also like a return shipping label sent to me or instructions so I can return the item that does not fit to the companyThank you*** ***