Cupshe

I ordered clothing from this website, received it and it came from China The clothing was off in sizing I requested to send it back They do not pay for return label and gave me an return address that does not exist when I tried to return Emailed them regarding the issue with no responseLooking for my money back and want people to know how bad this company is and I should have read the reviews

I ordered items from Cupshe back in SeptemberMy card was charged and I never received either itemOnce I starting inquiring for shipment dates online, I continued tobrecive generic emails stating items were backordered snd would be shipped at a later dateI then attempted to cancel the order but could not cancel without an order number, which was never sent to me
I've sent about emails requesting my order number and never get itI've never gotten a live person on the phoneI just keep getting generic emails regarding precissing and solicitation emails to see more product
My credit card was charged over a month ago and I just want it credited back
This business is a real scamI've seen horrible things alone, should have looked prior to ordering

I ordered shirts from this companyOne shirt arrived, I ordered smalls and the shirt says its a small but it is so big that I can wear it and I'm a largeI sent a email telling them I wanted to return it and please not to sent the other as I did not want themI got an automated responseI tried to go through their return process, it keep telling me I did not have the correct infoI have tried calling their number it just rings and rings nobody ever answersI am tired of messing with them and obliviously I should have done my homework before ordering from themAll I want is to return this stupid shirt and be refunded for all shirts

Dear customer,sincerely apologize for your inconvenience.Our agent has offered you the return addressIf you want to return, please do it ASAPIf you have any inquires, please email us

Dear customer, we're deeply sorry for any unpleasant trouble we have brought youCurrently processing for return would take longer time than usual since our return system is upgradingWe sincerely apologize for the delay of communicationOur agent has processed your return and refunded you for
the items you returnedOnce again we apologize for all the inconvenienceWe'll try our utmost to improve our service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
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I ordered two cardigans from Cupshe on October 3, They processed my debit card payment immediatelyDespite the fact they indicated they would send a confirmation email, none arrivedUpon investigation I confirmed that I had indeed entered the correct email address, and checked my spam folder but found no emailThe website indicated that my order remained unfulfilled and perhaps the item may be out of stockThey suggested I wait days or I could request a refund Deciding I wanted a refund, I began that process, but it is only geared toward procuring a refund for items that were shipped to youIt doesn't offer the option that your item was never processedThat said, I did my best to complete the request within their parameters, but have heard nothing from themThey also indicate that whether or not you get a refund is at their discretion
Their phone number is not functioning and their e-chat is also not viable The email responses are automated and don't address yo

I have bought two items from this company and both were shipped in a timely manner and they were as advertised

Dear customer, we have sent you a folle-mail and your package has been delivered on February 9thWe have partially refunded you for your order as compensation for all the troublesIf you have any further questions, please feel free to let us know

I ordered a sweater and dress online on September I was charged for the items, and told they would arrive in up to daysI still have not received themThe merchant responded to two of my emails asking for updates, but it was simply a cookie cutter email with no helpful information, and not actually looking into my situationI then filed a dispute, and asked the merchant to cancel my order and refund my moneyThat was ignored with no responseThe phone number does not appear to workI sent another email today just to see if anyone is still responding

I ordered swimsuits ( order #*** two weeks agoI need to return both swimsuits due to not fitting/customer dissatisfactionI have e-mailed Cupshe times, and tried to chat onceNo response in two weeksCupshe phone numbers are not provided, the phone number on Revdex.com site does not go to a working numberI just need a return label in order to be refunded ASAP

I have ordered a month ago .still no order Their telephone number isn't valid I did not receive a confirmation number When I try to log into my account it says my email isn't registered ! Not so ! When I email them they say what I ordered MIGHT be out of stock but when I ordered it did not tell me that My credit card has been charged a month ago for my order ! When I look online at reviews ,they are all negative with the same issues I am going to dispute my charges on my credit card I think this company needs to be investigated !!

I purchased two items from this company and sent the items back, as they did not fit me correctlyI followed their protocol for returns, yet almost weeks later, I have still received no refundI paid through ***No one ever answers their telephone number that is listed, and they do not return emails

We do sorry for the mistake for our agentWe have already found your orderThe reason why you didn't receive the order confirmation email is that the email address you left is wrongWe will send an email to you with the shipping informationPlease check it

Hi dear customer, we’re sorry for all the trouble causedOur system faced a technical problem and the order confirmation and the shipping confirmation failed to be sent successfullyWe’re sorry for the worries caused and our
technique department has already fixed the problem and we will ensure that similar mistakes will never occurWe're sorry if we haven't offered immediate assistanceWe will further process your turn request and e-mail you with the detailsOnce again we apologize for the trouble and we will try our best to improve our service

Dear customer, sincerely apologize for your inconvenienceOur agent has emailed you the confirmationPlease reply to us ASAPThen we will refund to you

I am terribly sorry for the problem you encountered. This the first holiday season shopping peak traffic we experienced and we did have some shipping and tracking issues. We'd like to refund the full amount of the two shirts you ordered. Please send us your order
number. If you cannot find your order number, please go to our website to find the catalog numbers for the two items you ordered so that we can quickly determine the refund amount. You have two options for a full refund. 1) Returning the items to: Cupshe LLC, * *** *** *** *** ** *** Since we have paid cost of shipment to you for this order, returning shipment cost is your responsibility for this option2) Deduct about half of the return postage from your refund (in tour case, let's say $5) and then you do not need to return the items to us. You can either donate these items to a charitable foundation or give them to a friend. That would both save you some return postage and help us recover part of the cost of the shipment to you Please let us know which option is better for you. Once again, I apologize for the problem you encountered and we will keep on improving our service to our valuable customers

BUYER BEWARE!!! I ordered several swimsuits from Cupshe and at first I was so excited - seemed to be great suits at a great priceHowever, when they didn't fit and I wanted to return them, trouble started and hasn't stopped! When I emailed them they didn't want to give me a full refund (took several emails to get them to agree, they only wanted to give me store credit or a few dollars back - if I don't like these, why would I want to keep them or buy more???)Once they agreed to take the suits back I thought we were on to something....except now they have had the suits for almost a month with no refund in sightSuch a SCAM!!!

Dear customer, we're sorry that we haven't offer useful assistance for your return requestWe will surly assist you regrading your returnWe will send you an e-mail to further process it

I am letting you know I did receive full refund from Cupshe
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