Cupshe

I was billed for product that I have never been invoiced for and never received

I ordered suits none of which fitNo number anywhere to contact for return informationSent emails to their zen site and have not received any response!!! Needless to say they are sketchy and I doubt I’ll see my money back!

Dear customer, we're deeply sorry for any unpleasant trouble we have brought youCurrently processing for return would take longer time than usual since our return system is upgradingWe sincerely apologize for the delay of communicationOur agent has processed your return and refunded you for
the items you returnedOnce again we apologize for all the inconvenienceWe'll try our utmost to improve our service

Dear customer, we're deeply sorry for the delay of shipmentYour package has been shipped out already on October 18th by USPS and the tracking number is ***There was once a delay of shipment due the longer processing timeThe package has been delivered according to the tracking
informationIf there's any further questions, please let us know. Once again we sincerely apologize for the trouble

Dear customer,sincerely apologize for your inconvenience.Our agent has offered you the return addressIf you want to return, please do it ASAPIf you have any inquires, please email us

I placed an order with cupshe.com and they took $out of my account but never sent a confirmation email and it's been a month and I still haven't recieved my order and I have tried the only phone number they have with no answer and no emails back!!

I have ordered a month ago .still no order Their telephone number isn't valid I did not receive a confirmation number When I try to log into my account it says my email isn't registered ! Not so ! When I email them they say what I ordered MIGHT be out of stock but when I ordered it did not tell me that My credit card has been charged a month ago for my order ! When I look online at reviews ,they are all negative with the same issues I am going to dispute my charges on my credit card I think this company needs to be investigated !!

Dear customer, we have sent you a folle-mail and your package has been delivered on February 9thWe have partially refunded you for your order as compensation for all the troublesIf you have any further questions, please feel free to let us know

Dear customer, sincerely apologize for your inconvenienceOur agent has emailed you the confirmationPlease reply to us ASAPThen we will refund to you

Hi dear customer, we’re sorry for all the trouble causedOur system faced a technical problem and the order confirmation and the shipping confirmation failed to be sent successfullyWe’re sorry for the worries caused and our
technique department has already fixed the problem and we will ensure that similar mistakes will never occurWe're sorry if we haven't offered immediate assistanceWe will further process your turn request and e-mail you with the detailsOnce again we apologize for the trouble and we will try our best to improve our service

I purchased two items from this company and sent the items back, as they did not fit me correctlyI followed their protocol for returns, yet almost weeks later, I have still received no refundI paid through ***No one ever answers their telephone number that is listed, and they do not return emails

I have bought two items from this company and both were shipped in a timely manner and they were as advertised

I ordered a sweater and dress online on September I was charged for the items, and told they would arrive in up to daysI still have not received themThe merchant responded to two of my emails asking for updates, but it was simply a cookie cutter email with no helpful information, and not actually looking into my situationI then filed a dispute, and asked the merchant to cancel my order and refund my moneyThat was ignored with no responseThe phone number does not appear to workI sent another email today just to see if anyone is still responding

I ordered swimsuits ( order #*** two weeks agoI need to return both swimsuits due to not fitting/customer dissatisfactionI have e-mailed Cupshe times, and tried to chat onceNo response in two weeksCupshe phone numbers are not provided, the phone number on Revdex.com site does not go to a working numberI just need a return label in order to be refunded ASAP

We do sorry for the mistake for our agentWe have already found your orderThe reason why you didn't receive the order confirmation email is that the email address you left is wrongWe will send an email to you with the shipping informationPlease check it

I ordered two cardigans from Cupshe on October 3, They processed my debit card payment immediatelyDespite the fact they indicated they would send a confirmation email, none arrivedUpon investigation I confirmed that I had indeed entered the correct email address, and checked my spam folder but found no emailThe website indicated that my order remained unfulfilled and perhaps the item may be out of stockThey suggested I wait days or I could request a refund Deciding I wanted a refund, I began that process, but it is only geared toward procuring a refund for items that were shipped to youIt doesn't offer the option that your item was never processedThat said, I did my best to complete the request within their parameters, but have heard nothing from themThey also indicate that whether or not you get a refund is at their discretion
Their phone number is not functioning and their e-chat is also not viable The email responses are automated and don't address yo

I am terribly sorry for the problem you encountered. This the first holiday season shopping peak traffic we experienced and we did have some shipping and tracking issues. We'd like to refund the full amount of the two shirts you ordered. Please send us your order
number. If you cannot find your order number, please go to our website to find the catalog numbers for the two items you ordered so that we can quickly determine the refund amount. You have two options for a full refund. 1) Returning the items to: Cupshe LLC, * *** *** *** *** ** *** Since we have paid cost of shipment to you for this order, returning shipment cost is your responsibility for this option2) Deduct about half of the return postage from your refund (in tour case, let's say $5) and then you do not need to return the items to us. You can either donate these items to a charitable foundation or give them to a friend. That would both save you some return postage and help us recover part of the cost of the shipment to you Please let us know which option is better for you. Once again, I apologize for the problem you encountered and we will keep on improving our service to our valuable customers

We're sorry for the trouble caused.Our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for processWe understand your concerns and we sincerely apologize for the lack of
communication through your shopping experienceWe will try our best to improve our service and create a more reliable shopping environment for our customersYour package has been delivered alreadyIf you haven't received it, please contact usSorry again for the trouble

Dear customer, we're sorry that we haven't offer useful assistance for your return requestWe will surly assist you regrading your returnWe will send you an e-mail to further process it

The company (Cupshe) took payment from me for a clothing item which never shippedThe order was placed Janand since then it is still in China according to the trackingThe order number is *** and the tracking is ***When I tried to contact them about this to inquire why it had not shipped, they had no phone number listed anywhere and the websites "live chat" was an email systemI emailed several times and no one respondedI also messaged their company's *** page to which they read my messages and never repliedI even warned them I was going to contact the Revdex.com if they did not provide customer serviceStill no response but it was readThis company is a scam that steals people's moneySimply by googling their name you'll find many people with stories exactly like mine