Cupshe

Dear customer,sincerely apologize for your inconvenience.We did not send you the wrong suitWe are sorry that we're not responsible for shipping back fee.When we receive the package, we will refund to you

We're sorry for the trouble caused.Our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for processWe understand your concerns and we sincerely apologize for the lack of
communication through your shopping experienceWe will try our best to improve our service and create a more reliable shopping environment for our customersYour package has been delivered alreadyIf you haven't received it, please contact usSorry again for the trouble

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're
regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your ***You will receive a refund notification from *** after they processed the money. Normally it takes 7-days. If there's any further questions regarding the refund, please feel free to let us know

Return policy is not clearly outlined on the site50% refund and having to keep items you do not want is not a way to run a businessNor is making the purchaser incur the costs of returning itemsA purchaser should not have to negotiate to make a return

I purchased clothing items which were sent to me in separate shipmentsWhen I got the first two shipments and tried the pieces on, I realized that they did not fit me well and looked bad, so I initiated a return before the third shipment even arrivedAt first the company tried to get me to accept less than the full refund by keeping the items and I said no, I wanted to return them for a full refundThey agreed but told me I had to pay to ship them back myselfSo I had to get a box the right size, because the items had been sent in three bags and would not all fit in any one of the bags and I did not want to pay three shipping feesWhen I finally mailed the items back and sent the tracking information to the company, they acknowledged receipt of the items but claim they had been worn and so they will not give me a refundI replied to them that that was untrue as I had only tried them on once each in my closet before returning themThey do not believe me and/or this is their p

I was sent a coupon for 10% off a purchase of $or more for subscribingI went to use the coupon and it wouldn't workI emailed the company and they told me that it was actually for 10% off of *** dollar purchaseI responded and indicated that the coupon they sent was for dollars and screen shot of the coupon, to which they replied it was actually off of a dollar purchaseI then asked them to honor the terms of the coupon they had sent, for 10% off of $or more, and that to do otherwise was advertisingThey emailed back stating that the could not honor the coupon, I responded that they should honor the coupon and if not I would be reaching out to you good folks (the Revdex.com)They emailed back and said that the event was now over and that they wouldn't honor any couponThe ticket number with them is ticket (#***)I would appreciate some help

I ordered a product from this company on their website on 9/I was immediately charged for the product but never given a confirmation email or order numberI tried contacting the business by email and was given a blanket email back saying to call with any issuesI've called the number numerous times and it is a dead lineI wrote another email complaining about the service and asking for a refund but the same blanket email was sent back to meI searched online and saw that multiple people are having this same issue and it appears to be a scam company

Sorry for your inconvenience.l just want to clarify that the money was frozen by ***.If you do not cancel the complaint, we do not have right to issue the refund.Please cancel the *** dispute, and we will issue the refund immediately

The company (Cupshe) took payment from me for a clothing item which never shippedThe order was placed Janand since then it is still in China according to the trackingThe order number is *** and the tracking is ***When I tried to contact them about this to inquire why it had not shipped, they had no phone number listed anywhere and the websites "live chat" was an email systemI emailed several times and no one respondedI also messaged their company's *** page to which they read my messages and never repliedI even warned them I was going to contact the Revdex.com if they did not provide customer serviceStill no response but it was readThis company is a scam that steals people's moneySimply by googling their name you'll find many people with stories exactly like mine

I purchased items on February 17th and received a tracking number that was not scannedI made back and forwards emails for a week with the same generic responseContacted via Facebook messenger and received no helpful responseI posted a negative review on a review website and was contacted with a new tracking number and asked to take the post down if given a $store creditI waited and the new tracking number hasn’t been scannedI messaged asking about more carrier information to be told to be patient and asked if I’d like a $refundMy package was over $Contacting this company has been a nightmarelong delays on responses and generic and useless responses when they doVery unhappy and extremely disappointed

I got my package finallyIt fits and looks like just what I orderedMy complaint can be cancelled

SUCH A MESS! I purchased swimsuits from Cupshe beginning of this year in FebruaryThe swimsuits did not fit and the fabric was very loose around the waist areaI emailed multiple times and kept getting an automated message versus someone to help me Finally by the fourth attempt, someone got back to me and I followed the instructions every time and supplied my order numbers as well as pictures of the barcodeFinally I was given a return address in which I paid for the shippingI again never heard back from them despite following all the instructions - such as sending in the tracking numberThe package arrived on March 29th at 8PM I emailed to confirm it was delivered and again no responseI just want my refund and this process was very unfair and timelyNo one is replying back to me despite following all the instructions and paying for the shipping

Order item in mid-DecemberStill haven't received itEmailed them the middle January and asked if it was still comingThey responded it will be here in business daysweeks later.....nothingEmailed again about getting money back.......no responseSeems shady to meI won't be shopping here ever again!!!!

Dear customer, normally the order confirmation will be sent automatically after the order was placedSometimes there would be a systematic problem so that the confirmation would be blockedWe have forwarded this problem to our technical department and we will fix the problemPlease feel free as
we're a legit company and we're sorry for all the troublesWe have canceled your order at your request and refunded youWe're sorry for the disappointment and we will try our best to improve our service

The customer service is automatedThey clearly state their return policy online but do not follow throughWhen you send a return request you are sent with an automated message but no one ever respondsI have emailed three times as my product doesn't fit and want another sizeI followed the instructions on how to do this and nothingI am very unhappy that a business operates this wayThey are a fraud!

Dear customer, we're sorry for any trouble causedOur agent has processed your return request for youSince there's a complaint case under your order, we have no access to initiate the partial refund for youWould you please withdraw your complaint case so that we can refund you successfully? You
can e-mail our agent for further processWe sincerely apologize for all the troubles

I purchase swimsuits from cupshe.com after reviewing the return policy, which states "Easy to initiate a refund or exchange in days after delivery Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer serviceAs usual, refunds will be reimbursed back to your original account -- credit card or *** refunds will be transferred immediatelyCredit cards may take longer time to arrive." I am trying to return the swimsuits a few days after receiving because they don't fit properly, suits have been unworn After emailing customer service and receiving an email response from cupshe representative stating "they cannot not provide a shipping label and my options are as followed: can offer you a coupon of $for make another purchase with no need of returning the items Option 2: We can offer a partial refund of $with no need of returning the items." I don't want a partial refund or coupon I

We couldn't apologize enough for all the inconvenience causedWe have confronted a big challenge with a large volume of orders, thus the processing time is longer than usualNormally the order confirmation e-mail will be sent
automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleYour order has been shipped out on October 14th by USPS and the tracking number is ***Normally it will take around 12-days for the deliverySometimes the shipping carrier might be stuck with updating the tracking information until they reach the next distribution center on Chicago or Los AngelesHowever please feel reassured that the package is actually on the wayOnce again we apologize for the delay of shipment

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we broughtYour package has been deliveredIf you have any inquires, please email us