Cupshe

I ordered a product from this company on their website on 9/I was immediately charged for the product but never given a confirmation email or order numberI tried contacting the business by email and was given a blanket email back saying to call with any issuesI've called the number numerous times and it is a dead lineI wrote another email complaining about the service and asking for a refund but the same blanket email was sent back to meI searched online and saw that multiple people are having this same issue and it appears to be a scam company

Return policy is not clearly outlined on the site50% refund and having to keep items you do not want is not a way to run a businessNor is making the purchaser incur the costs of returning itemsA purchaser should not have to negotiate to make a return

[A default letter is provided here which indicates your acceptance of the business's response. If you
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Sorry for your inconvenience.l just want to clarify that the money was frozen by ***.If you do not cancel the complaint, we do not have right to issue the refund.Please cancel the *** dispute, and we will issue the refund immediately

BUYER BEWARE!!! I ordered several swimsuits from Cupshe and at first I was so excited - seemed to be great suits at a great priceHowever, when they didn't fit and I wanted to return them, trouble started and hasn't stopped! When I emailed them they didn't want to give me a full refund (took several emails to get them to agree, they only wanted to give me store credit or a few dollars back - if I don't like these, why would I want to keep them or buy more???)Once they agreed to take the suits back I thought we were on to something....except now they have had the suits for almost a month with no refund in sightSuch a SCAM!!!

I was sent a coupon for 10% off a purchase of $or more for subscribingI went to use the coupon and it wouldn't workI emailed the company and they told me that it was actually for 10% off of *** dollar purchaseI responded and indicated that the coupon they sent was for dollars and screen shot of the coupon, to which they replied it was actually off of a dollar purchaseI then asked them to honor the terms of the coupon they had sent, for 10% off of $or more, and that to do otherwise was advertisingThey emailed back stating that the could not honor the coupon, I responded that they should honor the coupon and if not I would be reaching out to you good folks (the Revdex.com)They emailed back and said that the event was now over and that they wouldn't honor any couponThe ticket number with them is ticket (#***)I would appreciate some help

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're
regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your ***You will receive a refund notification from *** after they processed the money. Normally it takes 7-days. If there's any further questions regarding the refund, please feel free to let us know

Dear customer,sincerely apologize for your inconvenience.We did not send you the wrong suitWe are sorry that we're not responsible for shipping back fee.When we receive the package, we will refund to you

I purchased clothing items which were sent to me in separate shipmentsWhen I got the first two shipments and tried the pieces on, I realized that they did not fit me well and looked bad, so I initiated a return before the third shipment even arrivedAt first the company tried to get me to accept less than the full refund by keeping the items and I said no, I wanted to return them for a full refundThey agreed but told me I had to pay to ship them back myselfSo I had to get a box the right size, because the items had been sent in three bags and would not all fit in any one of the bags and I did not want to pay three shipping feesWhen I finally mailed the items back and sent the tracking information to the company, they acknowledged receipt of the items but claim they had been worn and so they will not give me a refundI replied to them that that was untrue as I had only tried them on once each in my closet before returning themThey do not believe me and/or this is their p

I am letting you know I did receive full refund from Cupshe
"margin: 0px;">Thank you for your assistance
*** ***

I purchase swimsuits from cupshe.com after reviewing the return policy, which states "Easy to initiate a refund or exchange in days after delivery Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer serviceAs usual, refunds will be reimbursed back to your original account -- credit card or *** refunds will be transferred immediatelyCredit cards may take longer time to arrive." I am trying to return the swimsuits a few days after receiving because they don't fit properly, suits have been unworn After emailing customer service and receiving an email response from cupshe representative stating "they cannot not provide a shipping label and my options are as followed: can offer you a coupon of $for make another purchase with no need of returning the items Option 2: We can offer a partial refund of $with no need of returning the items." I don't want a partial refund or coupon I

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid for. Normally an order confirmation e-mail will be sent automatically by system upon
payment, however a technical problem will cause a problemWe have notified our technique department to fix the problem. We're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your *** accountIf there's any further questions regarding the refund, please feel free to let us knowOnce again we sincerely apologize for the trouble

I made a tremendous mistake by not reading reviews before making a purchase from cupsheI ordered a suit that had an estimated shipping time of daysThe tracking number provided through fedex has had the item listed as "shipping label created" and no delivery date listedI contacted cupshe about this when days had passed since being notified that the package was in transitI was told that there was a mistake with the tracking number and reassured that the package was on the wayI was not provided with an updated tracking number and it has been days since I purchased the orderI received another message offering a coupon since that package appeared to be lostI asked for a full refund and was denied due the package being "in transit." There is still no evidence that the package is on its way, however

This company will not allow you to return items without authorization from customer service I have had to email back and forth with a Cupshe representative who has offered me store credit or a refund of approximately 1/what I paid with no need to return the items The return policy on their website indicates items can be returned for any reason I have explained that the items do not fit, I have no need to keep the items, do not want any other items (which would not be returnable for any reason - even poor quality or fit) and would like a FULL REFUND It takes approximately hours to receive a response to an email I am very frustrated

Dear customer, we are so sorry for all inconvenienceNormally the confirmation email will send automatically upon paymentThe confirmation isn't received due to technical problem with the support systemWe have tried to solve this problemWe found that your order has been shipped out already and
delivered to you according the tracking informationOnce again we sincerely apologize for all the trouble and we promise we will try our best to improve our service

We couldn't apologize enough for all the inconvenience causedWe have confronted a big challenge with a large volume of orders, thus the processing time is longer than usualNormally the order confirmation e-mail will be sent
automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleYour order has been shipped out on October 14th by USPS and the tracking number is ***Normally it will take around 12-days for the deliverySometimes the shipping carrier might be stuck with updating the tracking information until they reach the next distribution center on Chicago or Los AngelesHowever please feel reassured that the package is actually on the wayOnce again we apologize for the delay of shipment

Order item in mid-DecemberStill haven't received itEmailed them the middle January and asked if it was still comingThey responded it will be here in business daysweeks later.....nothingEmailed again about getting money back.......no responseSeems shady to meI won't be shopping here ever again!!!!

I purchased items on February 17th and received a tracking number that was not scannedI made back and forwards emails for a week with the same generic responseContacted via Facebook messenger and received no helpful responseI posted a negative review on a review website and was contacted with a new tracking number and asked to take the post down if given a $store creditI waited and the new tracking number hasn’t been scannedI messaged asking about more carrier information to be told to be patient and asked if I’d like a $refundMy package was over $Contacting this company has been a nightmarelong delays on responses and generic and useless responses when they doVery unhappy and extremely disappointed

The customer service is automatedThey clearly state their return policy online but do not follow throughWhen you send a return request you are sent with an automated message but no one ever respondsI have emailed three times as my product doesn't fit and want another sizeI followed the instructions on how to do this and nothingI am very unhappy that a business operates this wayThey are a fraud!

The company did not provide me with a confirmation # or order #, refuses to give me my order # for me to process my return after several attempts of emailing and calling Makes it impossible to return an order and receive a refund The clothing items did not fit properly and were made of poor material