Cupshe

I got my package finallyIt fits and looks like just what I orderedMy complaint can be cancelled

Dear customer, we're sorry for any trouble causedOur agent has processed your return request for youSince there's a complaint case under your order, we have no access to initiate the partial refund for youWould you please withdraw your complaint case so that we can refund you successfully? You
can e-mail our agent for further processWe sincerely apologize for all the troubles

I placed an order for a sweater on 8/31/and my credit card was charged immediatelyI received an email shortly after that my order had been filled with an order number and that if I didn't receive an email within days with a shipping notification to contact themI emailed them after days that I had not received any notification about my order shipping and received an email that they are very busy filling orders and to give them more daysAfter another week I emailed again stating that I would like my order to be canceled and my credit card to be refundedI received no response and have sent a follow up email since

SUCH A MESS! I purchased swimsuits from Cupshe beginning of this year in FebruaryThe swimsuits did not fit and the fabric was very loose around the waist areaI emailed multiple times and kept getting an automated message versus someone to help me Finally by the fourth attempt, someone got back to me and I followed the instructions every time and supplied my order numbers as well as pictures of the barcodeFinally I was given a return address in which I paid for the shippingI again never heard back from them despite following all the instructions - such as sending in the tracking numberThe package arrived on March 29th at 8PM I emailed to confirm it was delivered and again no responseI just want my refund and this process was very unfair and timelyNo one is replying back to me despite following all the instructions and paying for the shipping

Dear customer, normally the order confirmation will be sent automatically after the order was placedSometimes there would be a systematic problem so that the confirmation would be blockedWe have forwarded this problem to our technical department and we will fix the problemPlease feel free as
we're a legit company and we're sorry for all the troublesWe have canceled your order at your request and refunded youWe're sorry for the disappointment and we will try our best to improve our service

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we broughtYour package has been deliveredIf you have any inquires, please email us

This company is a scamI ordered a dress I found on Pinterest on September 19th and my card was charged $I received NO confirmation email, and have not received the dress and no idea when it's comingI emailed them and they reached back out saying "sorry please bare with us for 10-business days because we are waiting for the dress to be in stock." I do not want to wait a month and replied according to their directions and requested " a full refund" a few days agoNo response back and I'm not sure if I will receive my $back from CupsheThis same exact situation happened to a co-worker of mineThis is unacceptable and they need to have a phone number to contact and have better customer serviceThey basically stole my money and I have no way of contactingCUPSHE IS A SCAM

I purchased a bathing suit from Cupshe There website states they except all returns I emailed them requesting return directions They would not send me instructions After multiple emails they continued to pressure me to accept a coupon to purchase another item from their site I kept telling them I just wanted to return the item After approximately emails to them, I finally received an email with an address to return the item to I was told to return it in 3-days even though the website clearly states all returns accepted within days The representative stated please "offer" a tracking to expedite my refund I emailed her back and told her it was shipped Today I receive an email from a different representative stating he WILL NOT give me a refund without a tracking number I have already sent the package and I did not purchase a tracking number as it was not indicated I would not receive my refund if I didn't send it These people have been very uncooperative

Dear customer, we're sorry to keep you waiting long for your orderThe package is carried by *** *** and was shipped out on January 16thWe have checked and found the tracking information is stuck since January 18th as this package might have been transferred to Canada PostWe'll look into
this for youIf the tracking information still gets no update in one week, we'll initiate a full refund as compensationSorry again for any trouble

I placed an order with this company over a week ago They've taken my payment but refuse to answer questions about the order, shipment, or canceling the order I've done some digging and have found an excessive number of complaints about the company and questions to the company about situations similar to mine on their *** page Since my four messages to them have gone unanswered and they have taken compensation without providing a product or service, I wanted to file a formal complaint

I ordered a jacket and never got a confirmation emailWeeks went by and still no emailThen the jacket showed up in the mailThe jacket did not come with a receipt and the return address is a shipping warehouseI have called and emailed countless times with no replyThe emails kept telling me to just simply put in the order ID and when I say I didn't get the ID communication stops

Dear customer, we're sorry again for the troubleWe have e-mailed on October 14th and October 15th regrading your order #***Because there's a chargeback under your order, we couldn't initiate the refund successfullyWould you please do us a favor to remove the chargeback? We ensure we will solve your trouble at once when you cancel itWe couldn't apologize enough for all the inconveniencekindly please e-mail back for any further questionsWe will try our best to solve this problem to your most satisfaction

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we broughtOur agent has solved your return process and refunded to youIf you have any inquires, please email us

Hi, sorry for your inconvenience.We will issue the full refund to you once getting your returned package.Our agent sent an email to you, please check it

Dear customer, we're sorry for any troubles causedYour order has been refunded on October 29thYou will receive a refund notification from your bank in 15-days after they processed the moneyWe have sent you an e-mail with a reference for the refundFor any further questions, please feel
free to contact us and we will assist you to fix it

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than
expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your card on October 21stYou will receive a refund notification from your bank after they processed the moneyIt will depend on the bank's processing time to notifyIf there's any further questions regarding the refund, please feel free to let us know

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought Our agent has replied to youYour package has been deliveredIf you have any inquires, please feel free to let us know

Hi, we are so sorry that our products failed to satisfy you.Our colleague offered our return shipping address to you, you can return the items back.When we received your package, we will give you the full refund.Hope to get your understanding

Complaint: ***
I am rejecting this response because:
I have received no emails from cupshe stating that my order has been shipped and I have not received any tracking number informationAdditionally I have not received my order.
Regards,
*** ***

Dear customer, we're regretted to keep you waiting longWe shipped out your order on November 26th and the tracking link is ***DE. There's a delay occurred through delivery due to the strike of Deutsche Lufthansa since
Germany is one of the transitions, therefore the shipping takes much longer than usualWe have urged them to rush the delivery for youWe'll send you a follemail for more details