Cupshe

I placed an order for a sweater on 8/31/and my credit card was charged immediatelyI received an email shortly after that my order had been filled with an order number and that if I didn't receive an email within days with a shipping notification to contact themI emailed them after days that I had not received any notification about my order shipping and received an email that they are very busy filling orders and to give them more daysAfter another week I emailed again stating that I would like my order to be canceled and my credit card to be refundedI received no response and have sent a follow up email since

The company did not provide me with a confirmation # or order #, refuses to give me my order # for me to process my return after several attempts of emailing and calling Makes it impossible to return an order and receive a refund The clothing items did not fit properly and were made of poor material

Dear customer, we are so sorry for all inconvenienceNormally the confirmation email will send automatically upon paymentThe confirmation isn't received due to technical problem with the support systemWe have tried to solve this problemWe found that your order has been shipped out already and
delivered to you according the tracking informationOnce again we sincerely apologize for all the trouble and we promise we will try our best to improve our service

This company will not allow you to return items without authorization from customer service I have had to email back and forth with a Cupshe representative who has offered me store credit or a refund of approximately 1/what I paid with no need to return the items The return policy on their website indicates items can be returned for any reason I have explained that the items do not fit, I have no need to keep the items, do not want any other items (which would not be returnable for any reason - even poor quality or fit) and would like a FULL REFUND It takes approximately hours to receive a response to an email I am very frustrated

I made a tremendous mistake by not reading reviews before making a purchase from cupsheI ordered a suit that had an estimated shipping time of daysThe tracking number provided through fedex has had the item listed as "shipping label created" and no delivery date listedI contacted cupshe about this when days had passed since being notified that the package was in transitI was told that there was a mistake with the tracking number and reassured that the package was on the wayI was not provided with an updated tracking number and it has been days since I purchased the orderI received another message offering a coupon since that package appeared to be lostI asked for a full refund and was denied due the package being "in transit." There is still no evidence that the package is on its way, however

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid for. Normally an order confirmation e-mail will be sent automatically by system upon
payment, however a technical problem will cause a problemWe have notified our technique department to fix the problem. We're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your *** accountIf there's any further questions regarding the refund, please feel free to let us knowOnce again we sincerely apologize for the trouble

Dear customer, we're sorry for any troubles causedYour order has been refunded on October 29thYou will receive a refund notification from your bank in 15-days after they processed the moneyWe have sent you an e-mail with a reference for the refundFor any further questions, please feel
free to contact us and we will assist you to fix it

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we broughtOur agent has solved your return process and refunded to youIf you have any inquires, please email us

Dear customer, we're sorry to keep you waiting long for your orderThe package is carried by *** *** and was shipped out on January 16thWe have checked and found the tracking information is stuck since January 18th as this package might have been transferred to Canada PostWe'll look into
this for youIf the tracking information still gets no update in one week, we'll initiate a full refund as compensationSorry again for any trouble

I purchased a bathing suit from Cupshe There website states they except all returns I emailed them requesting return directions They would not send me instructions After multiple emails they continued to pressure me to accept a coupon to purchase another item from their site I kept telling them I just wanted to return the item After approximately emails to them, I finally received an email with an address to return the item to I was told to return it in 3-days even though the website clearly states all returns accepted within days The representative stated please "offer" a tracking to expedite my refund I emailed her back and told her it was shipped Today I receive an email from a different representative stating he WILL NOT give me a refund without a tracking number I have already sent the package and I did not purchase a tracking number as it was not indicated I would not receive my refund if I didn't send it These people have been very uncooperative

I ordered a jacket and never got a confirmation emailWeeks went by and still no emailThen the jacket showed up in the mailThe jacket did not come with a receipt and the return address is a shipping warehouseI have called and emailed countless times with no replyThe emails kept telling me to just simply put in the order ID and when I say I didn't get the ID communication stops

I placed an order with this company over a week ago They've taken my payment but refuse to answer questions about the order, shipment, or canceling the order I've done some digging and have found an excessive number of complaints about the company and questions to the company about situations similar to mine on their *** page Since my four messages to them have gone unanswered and they have taken compensation without providing a product or service, I wanted to file a formal complaint

Dear customer, we're sorry again for the troubleWe have e-mailed on October 14th and October 15th regrading your order #***Because there's a chargeback under your order, we couldn't initiate the refund successfullyWould you please do us a favor to remove the chargeback? We ensure we will solve your trouble at once when you cancel itWe couldn't apologize enough for all the inconveniencekindly please e-mail back for any further questionsWe will try our best to solve this problem to your most satisfaction

Hi, sorry for your inconvenience.We will issue the full refund to you once getting your returned package.Our agent sent an email to you, please check it

This company is a scamI ordered a dress I found on Pinterest on September 19th and my card was charged $I received NO confirmation email, and have not received the dress and no idea when it's comingI emailed them and they reached back out saying "sorry please bare with us for 10-business days because we are waiting for the dress to be in stock." I do not want to wait a month and replied according to their directions and requested " a full refund" a few days agoNo response back and I'm not sure if I will receive my $back from CupsheThis same exact situation happened to a co-worker of mineThis is unacceptable and they need to have a phone number to contact and have better customer serviceThey basically stole my money and I have no way of contactingCUPSHE IS A SCAM

Complaint: ***
I am rejecting this response because:
I have received no emails from cupshe stating that my order has been shipped and I have not received any tracking number informationAdditionally I have not received my order.
Regards,
*** ***

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought Our agent has replied to youYour package has been deliveredIf you have any inquires, please feel free to let us know

Hi, we are so sorry that our products failed to satisfy you.Our colleague offered our return shipping address to you, you can return the items back.When we received your package, we will give you the full refund.Hope to get your understanding

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than
expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your card on October 21stYou will receive a refund notification from your bank after they processed the moneyIt will depend on the bank's processing time to notifyIf there's any further questions regarding the refund, please feel free to let us know

Dear customer, we're deeply sorry for the inconvenience we have brought youCurrently processing time for return is longer than usualWe need barcode since we will need it for improvement of our products or standardize our size chartWe're deeply regretted for the late communicationOur agent
has processed your return request and we'll further assist you to resolve thisAny advice, please feel free to let us know