Cupshe

Complaint: [redacted]
I am rejecting this response because:I have received the order, however one of the items in the order needs to be exchanged. I followed the procedure listed on Cupshe's website by submitting an email request to Customer Service to initiate the exchange on February 26th, 2018. I sent a second email on February 28th after not receiving a response. I reached out to the company via Facebook Messenger on March 2nd after having still not received a response via email. The cost for the item needing to be exchanged is $27.99. As I have stated in my message to customer service, this is somewhat time sensitive as these items are needed by March 23rd, 2018.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and received my refund. I will make sure to tell my friends never to order from your website because you say to contact us, but you don't answer emails or your phone. 
Regards,
[redacted]

Dear customer, we're deeply sorry for all the inconvenience and trouble caused. Over the past two moths the processing time was really longer than usual which required nearly one month. We couldn't apologize enough...

for this. Your order has been shipped out and October 17th and delivered already. We couldn't apologize enough for the delay of shipment. We will refund you $10 as compensation for all the trouble.

Dear customer, we're sorry for the delay of shipment. Your order has been shipped out on October 25th by USPS. We will e-mail you with the tracking information. Once again we apologize for all the troubles.

Complaint: [redacted]
I am rejecting this response because:I have received no emails from cupshe stating that my order has been shipped and I have not received  any tracking number information. Additionally I have not received my order. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we're sorry to bring you so much trouble. Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problem. We have notified our technique department to fix the problem. Both your orders have been shipped...

out already and we will e-mail you with the tracking information. If you have any further questions, please kindly e-mail us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought.  Recently our answering time for inquiries is a little bit slow due to a large volume of inquiring tickets. We're deeply sorry that we haven't offered assistance in a most timely...

manner. The status of your order has updated and you will receive it soon. Our agent has emailed you, please email us.

Dear customer, we're sorry for all the inconvenience. Recently the processing time is a little bit longer than usual. Your package has been shipped out on October 18th and has been delivered already. Once again we apologize for the delay of shipment and all the worries caused. If you have any...

further questions, please feel free to let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]It took them weeks of back and forth and now they want me to return it asap. Awful customer service.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Absolutely outraged by this company. I order 3 shirts from Cupshe on September 5th, 2016. I entered my email so I would be updated on the processing of my order. I then paid for my order through Amazon payments. My credit card was charged on the 6th of September, but I never received a confirmation email. Because I have not received a confirmation email, I cannot keep track of my package. Since then, I have received 4 emails from Cupshe, all promotion emails. Clearly I entered the correct email. It is now September 21st, I have waited 16 days and still nothing. Today, I emailed the company asking what the hold up was. This was their response:
"Your request (152625) has been received.
We suggest our customer don't keep on updating your mails as our system will escalate your mails into newest ones. However, our agents reply mails from the oldest to the latest, which will cause an unnecessary delayed reply."
As you can tell, there are multiple spelling and grammar errors. Not sure if I am talking to a robot or a 6 year old.

Dear customer, we're so sorry to bring you so much troubles. As for your order #[redacted], the Cupshe Bad Moon High Low Long Top has been delivered already according to the tracking information. However, the other two items require longer processing time, therefore we haven't shipped them...

out. We have cancelled the two items and refunded you. You will receive a refund notification from your bank after the money is gone through. Sorry again for all the worries.

Dear customer, we are so sorry for all inconvenience. Recently there is a large volume of orders than before, so our customer agents have tried to solve all inquiring emails as soon as possible. We 're regretted that we didn't help you fix your problems in time. We found that one item is out of...

shelf and we have fully refunded to your card. And your another one item has been shipped out already and delivered to you according the tracking information. To compensate all inconvenience, we have partially refunded $5. So sorry again for the trouble.

Dear customer, we're sorry for all the troubles. We have cancelled your order and refunded you on October 21st and you will receive the refund notification from your bank after they go through the money. Sorry again for the inconvenience. We will take your experience seriously to improve our...

service. Once again we apologize for the disappointment.

Dear customer,We really sorry for the inconvenience caused to you.You will receive an email from us to check your card information.If this card is still active, we will refund you to this card.Please check the email and reply it.l'm waiting for your reply.

Dear customer, we're sorry for lack of communication and all the troubles we caused. We will try our best to improve our service. Our customer service agent has cancelled your order and refunded you. You will receive a refund notification from your bank after they processed the money. Once again we...

apologize for all the disappointment.

Worst company ever. It takes months to receive your merchandise, if you receive it at all. Clothing is not as represented and has a strong chemical smell. Although they say you can get a refund, they do not honor it.

Dear customer,sincerely apologize for your inconvenience.Our agent has refunded to you. If you have any inquires, please email us.

Dear customer, we're sorry for your unpleasant experience with your return request. Our customer service agent has processed your return application and refunded you for this item. You will receive a refund notification from your bank after they processed the money. We will try our best to improve...

our service and avoid bringing unsatisfying shopping experience for our customers. Sorry again for all the troubles.