Cupshe

Dear customer, we are so sorry for all inconvenience caused. There is a large volume of orders than before, so the processing time will be longer than expected. We couldn't deeply apologize more for your disappointment. We have canceled your order on October 19th. And we have fully refunded to your...

card. You will receive the refund notification from your bank after they processed the money. It will depend your bank's processing time to notify. If there's any further problems of refund, please feel free to let us know.

Dear customer, we're sorry for the trouble caused. Our system has faced a technical problem once and the inquiring e-mails were answered automatically by our system. We have fixed the problem and the similar problem will not occur. We're regretted that we haven't provided immediate assistance for...

your cancellation application. We have refunded you for your order and you will receive a refund notification from your bank after they processed the money. Sorry again for all the troubles and we will try our best to improve our service.

Dear customer,sincerely apologize for your inconvenience. Your order has shipped in May 14. Our agent has emailed you the tracking link. You can track your order by this link. If you have any inquires, please email us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I believe the business in question (Cupshe) should make their return policy clear on the website. In addition, the customer should not have to send multiple emails in order to request to return items for a refund. It took several emails and hours of my time to deal with this business. Still a "bad business" in my opinion and should be further investigated as several other customers have dealt with similar issues.
Regards,
[redacted]

I wanted to let you know that I just heard from the company, Cupshe, and they have
34); font-size: 12.8px; font-family: arial, sans-serif;">cancelled my order. I also received an email from [redacted] letting me know that I have received a full refund.Thank you so much for responding to my concern so quickly, I really appreciate that.Have a wonderful weekend.

Dear customer, we're sorry that you haven't received the package. The letter printing sweatshirt has been delivered on October 5th according to our tracking information. We're regretted that FedEx hasn't delivered it to your house. We have refunded you for this item as well as the other unavailable sweater to your [redacted] account on November 10th. We're sorry for all the troubles and we will try our best to improve our service.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, I submitted the complaint to the company CupShe asking for a full refund of my products. I had to go through a lot of trouble and arguments from the company to obtain a refund. The company asked that I send the items back. Once the items were sent, they asked for a tracking number. I was not...

able to produce a tracking number from a fault of my own, the company was only going to give me store credit - for not having a tracking number. After arguing with the company about never wanting to do business with them and about confirming the receipt of my package, I was able to get a full refund for the products I returned; however, I still was not reimbursed for shipping charges. I'm still dissatisfied with this company as they should pay me back for the shipping charges I had to pay to send back faulty products.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer,  we're so regretted to bring you so much troubles. We have cancelled your order and refunded you. You will receive a refund notification from PayPal in 4-10 days. Should you have any questions regarding the refund, please feel free to contact us.

We couldn't apologize enough for all the inconvenience caused. We have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due...

to a technical problem with the support system. We will look into this case and fix the problem as soon as possible. Your order has been shipped out on October 14th by USPS and the tracking number is [redacted]. Normally it will take around 12-18 days for the delivery. Sometimes the shipping carrier might be stuck with updating the tracking information until they reach the next distribution center on Chicago or Los Angeles. However please feel reassured that the package is actually on the way. Once again we apologize for the delay of shipment.

Dear customer, we are so sorry to bring you such trouble. Our customer agents have tried hard to resolve all the inquiring emails as soon as possible. We're regretted if we haven't assisted you to fix your problems in time. We have refunded full amount of your two orders. You will receive the refund...

notification from [redacted]l in 4-7 days. We will take seriously your feedback to improve our service. So sorry for all the inconvenience again.

Hello, I submitted the complaint to the company CupShe asking for a full refund of my products. I had to go through a lot of trouble...

and arguments from the company to obtain a refund. The company asked that I send the items back. Once the items were sent, they asked for a tracking number. I was not able to produce a tracking number from a fault of my own, the company was only going to give me store credit - for not having a tracking number. After arguing with the company about never wanting to do business with them and about confirming the receipt of my package, I was able to get a full refund for the products I returned; however, I still was not reimbursed for shipping charges. I'm still dissatisfied with this company as they should pay me back for the shipping charges I had to pay to send back faulty products.

Dear customer, we are sorry for the late process for your return request. We sincerely apologize for any unpleasant worries caused. Our agent has followed up your return. If you have any inquires, please email us.

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than...

expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. Your package has been shipped out and is in transit to your house. We will e-mail you with the tracking information. If you prefer a refund instead of the item, please kindly refuse to sign for it and notify us to initiate a refund. Sorry again for the inconvenience.

We're sorry to bring you such worries and trouble. We're regretted that current processing time for an order is longer than expected due to large volume of orders. For some most popular products as you ordered would sometimes...

confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your card. You will receive a refund notification from your bank after they processed the money. It will depend on the bank's processing time to notify. If there's any further questions regarding the refund, please feel free to let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we're sorry to bring you so much trouble. Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problem. We have notified our technique...

department to fix the problem. Both your orders have been shipped out already and we will e-mail you with the tracking information. If you have any further questions, please kindly e-mail us.

I think that this business may be a scam. I ordered in November and can not get any information on a shipment or delivery date. I have emailed numerous times and continue to get be patient for another week with unbelievable excuses as to why the items have not arrived. PLEASE HELP TO CLOSE THIS COMPANY . They advertise 7 day delivery......you will not get your merchandise stay away.

Dear customer, we're regretted for the trouble. There's an unexpected delay occurred through delivery so the shipping is longer than 15 days. Our agent has responded to your chargeback case on December 17th and we will assist you to further fix this problem. Sorry again for the inconvenience.