DataSphere Technologies

Despite multiple attempts of voicemail and email, we have been unable to reach this customer to discuss their accountIn lieu of customer response, and in goodwill we have reduced the customer's agreementWe welcome the customer to reach out to us if anything else is needed

We're sorry to hear that this customer is not satisfied with their advertising serviceWe spoke with her on Friday 5/20, and offered to reduce her agreement to months, and also reduce the monthly costShe stated that she would speak with her advertising partner and get back to usWe are still
awaiting to hear back, we are very interested in coming up with a solution that would work for allIn checking on results, they have received actions for almost weeks of service, which is right on trackWhile no advertising service can guarantee customers, we do provide branding to local consumers and incent them to take an action (download a coupon for example) in the path to becoming a customerWe are also happy to help *** view her ad as she requested.

Based on the correspondence with the customer on 12/and 12/3, we were able to reach an amicable resolution
We respectfully request that this case against DataSphere Technologies be closed
Thank you

We've reached out to our customer and were able to come to a resolution in her disputeWe consider this now resolved but please let us know if we can help with anything else.

Thanks for your responseAccording to our notes, we do see that on 5/23/you accepted our offer to reduce your agreement to six months and reduce your monthly paymentsDespite your prior acceptance of this offer, I can reduce your agreement to four months and also throw in the rights to your video ($value)If this is acceptable to settle this dispute, please let us know and we will implement it right awayThis is our best and final offer, we hope that it works for you

We're sorry that our service did not meet this customer's expectationsWe've researched this account, and have not received any communication from this customer since April, and we have not been able to locate a cancellation requestWe will cancel his account as of today, and he will not receive
any further charges from us.
Regarding results, we show that the customer signed an agreement guaranteeing him actions per monthHe has received a total of actions (based on 252,advertising impressions), which average about actions per monthWe have therefore delivered results for this customer as per the agreement

Complaint: ***I am rejecting this response because: I have responded to the proposal after speaking to my
business partnerAs I told ***, I now know not to use advertising firmsPrior to signing the contract we were mislead to understand an action meant a phone call. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have finally gotten a hold of DataSphere and they are not allowing me out of the contract, more funding any money I will not withdraw this complaint until they do
Very Truly,
Jim M***

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase # ***Based on the correspondence with you via email/phone on September, we believewe were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies
beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp:***e: ***@datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Subject: Re: ID # ***- DataSphere Technologies***,It was nice talking with you I want to clarify
that Datasphere agrees to my proposal that the remaining payments on my month agreement will be waived as the resolution to this complaint I was not clear from the site that this was agreed to by them Please advise once you hear back from them.Best regards,***

The customer signed an agreement with DataSphere on 6/15/for a twelve month advertising packageThe agreement was signed by the customer from Knoxville, TN area (where the customer is located)At the time of signing up for our marketing program, the customer provided our third party credit card
processor with her credit card information which DataSphere does not have access to at any timeThe agreement termination policy is clearly stated on the front page of this signed agreementWe spoke with the customer on 8/1/and came to a mutually agreeable resolution on her accountIt was explained to her at that time that since we have delivered on services rendered as per the agreement, we are unable to provide a refund

We reached out to this customer today, and the account is now cancelled as per requestThere is however still a past-due on the account for services rendered

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that the refund and voided contract to be satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I still feel I was duped and that their idea of an action or lead is way different than mine, I am pkeplea that this is wrapped up and that I am able to terminate any future dealings with this company.
Sincerely,
*** ***

We worked together with the customer on a resolution that satisfies their concernsWe consider this case now closed, but please let us know if anything else is needed

We're sorry to hear of your experienceWe do have a business day response time, so if you tried to reach us on Friday 6/10, we may not have gotten to your message today (Monday 6/13) yetI went ahead and cancelled your account, and refunded your initial payment of $You should receive the
refund check within 5-business days We hope you consider DataSphere for your future online marketing needs

I have responded to the customer and am awaiting a reply

Good morning ***, We are sorry you wish to discontinue your service with us. However, we understand you must make the best decision for your business at this juncture. I was recently notified of a Revdex.com complaint that was made on 10/29/case # (***) which I would love to
resolve amicably. I’ve read your desired resolution, and I’m willing to agree to these termsWith that said, I have scheduled your account to cancel on 10/30/to alleviate any further billing to your account. I have also waived your early termination fee and refunded your account $597, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably
Dean
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me