DataSphere Technologies

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards to case # ***Based on the correspondence via phone with one of our managers on 5/14/15, we believed we have reached an amicable resolution in this matter.We respectfully request that this
case against DataSphere Technologies be closed.Sincerely, *** ** *** | Retention Managerp: *** | f: ***e: ***@datasphere.com

In July of 2013, Ms *** signed a month auto renewing agreementOn May 5th 2016, she requested to cancel her advertising service, which we did immediately May was the first communication that we had heard from Ms *** since late 2013, since she did not respond to our outreach
which included voicemails and various email communicationsThe most recent communication was our voicemail left for her in January 2016, but she did not respondDespite the fact that we developed her ads, promotional video and incurred advertising costs, we offered Ms *** a good faith refund of six months of service for settlement of her accountShe has refused to settle her account, although our refund offer still stands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to meThe business complied to releasing the agreement as they did not contact me since November did not complete services as agreeded but we have settled thisI hope their sales practice and customer service improves I hate to see small businesses like my self suffer.
Sincerely,
*** *** ***

Complaint: ***I am rejecting this response because:
I have been a customer with
Datasphere, since 2/16.
I was promised good communication with supportI was promised leads, and my company would be viewed by thousands of Viewers.
I was promised follow up with support..
I explained I run a business, it's difficult for me to leave my clients and make it convenient for Datesphere.
I was promised easy accessibility to support and staff would help me make changes in my advertising.
I tried to update my advertising and was locked out.
I reached out to them by email and left several voicemails..
There was a schedule where I could speck to a specialist, but it was weeks from the date in which I needed help.
All I got back was a link to change password.
I left several voicemails that I wanted to have a person call me, but again you have to get on their schedule!
I have never reached a person, when I called back, always a voicemail.
I realize I signed a month agreement, however they did not achieve their end of the bargain!!
I never got follow up call, from this company after the first month.
My biggest complaint is that their is never a person to talk to, when you need help..
For example, on Nov 16, I stayed on the line for several -3- hours, called back numerous times..
left voicemails to have them call me back they promise they will call you back within business daysI never got a voicemail
- callback from Datasphere until 1-days ago, after I made a complaint to Revdex.com
I feel this company is under staffed, promises the small business person the CustomerService they cannot deliver
Example: if you want an account review, it takes about weeks to get in their schedule.
They are in a different time zone, so that cuts several hours off the business day.
In June I took many hours to put together the changes I desired, I emailed support the changes.
I specifically asked the salesperson when I signed up, if I would get help in editing and changing my ads, she assured it would be easy and would allow my business a lot of exposure.
I was assured quick response and accessibility to help with my account.
After countless emails and voicemails I only received a link and a brief explanation of basically how to do it yourself.
But as I explained in my emails and voicemails, I was locked out of my sign on!
Realized I am running a business, this was definitely not what I signed up for.
I went on their website and their were some of the same concerns, I have.
I dispute the changes of $since June because you did not hold up your end of the deal.
I feel you have misrepresented your selves, and could not achieve what you promised
Totally amazing now that I filed a complaint, you are reaching out to me by phone.
I was with a client yesterday and the day before when Ruth and Kyle called me.
When I called Kyle back at the number he left: message said we are experiencing a high volume of calls.
When I called Ruth back, 2xs, just a few minutes after she left a message, I got a message that she would be out of the office on Thanksgiving, which it was 3, business days after Thanksgiving.
I did not hear back from her, last pm.
I was available until pm, CST.
So this morning, I get an email that they will let me out of contact in November.
This is not acceptable.
I have been in business for years, I have done business with many companies, advertising
I have never had this situation and feel like I have been mislead.
This is why I have reached out to The Revdex.com.
So no I don't feel like I should be made to pay since June, just because I was emailed an agreement in February.
Thank you for your help.
*** ***
Sincerely,*** ***

Good morning *** ***,We are sorry you wish to discontinue your service with us. However, we understand you must make the best decision for your business at this juncture. I was recently notified of a Revdex.com complaint that was made on 10/22/case ***, which I would love to resolve
amicably. With that said, I have scheduled your account to cancel on 10/22/to alleviate any further billing to your account. I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably
*Please confirm receipt of this email, as I want to make sure it reaches you accordinglyI look forward to hearing from you
Sincerely,
Dean l Customer Success ManagerDataSphere Technologies, Inc
Dean

Complaint: ***
I am rejecting this response because: The representative told me when we spoke that I did not owe anything and that I was free and clear. I did not pay those months because I was mislead by DataSphere that I could cancel at any time without penalty. I canceled with them prior to to those months. I should owe nothing, and they should be refunding my funds for a complete ant total lack of achieving what they said they would do. If I tell a customer that I will trim or remove a tree and don't do exactly what I said that I would do I make it right. It is nothing more than honest business practice. DataSphere is simply scamming small business owners and reaping the benefits when we are too busy to fight them for it. Busy trying to make up for the business that we pay for which they never generate
Sincerely,
*** ***

Apologies that we have been unable to connect, we have attempted to reach you multiple timesWe have went ahead and cancelled your account as of 5/Your advertising and video have been taken down, and you will not see another charge to your account.

We have reached out and accepted customer's requestWe consider this dispute now resolved

Complaint: ***
I am rejecting this response because: #1..Datasphere has not produced anything of value yet seem to
continue with the same deceptive trade practices as witnessed before via many web review sites such as Yelp, ripoffreport and sitejabberIt appears that Datasphere has a pattern of deception going back several yearsI am sure that you have a record of this in your Revdex.com system as wellAs I received nothing for my experience I simply requested a full refund and wish to have no further dealing with this sham of a companyFor the record...This marks the first and only time I have ever contacted the Revdex.com regarding anything, especially problems with a business in my 60+ years.The most recent supposed/attempted phone contact was NOT made during our posted hours of operation, making it easy to say that we are unresponsive and try to put us in a bad lightThat could be anything bout the truthWe requested a full refund due to the fact that we did not, and still do not, have a website via Datasphere...despite their claims otherwiseAll you have to do is go to goldeggallery.com and see for yourself a *** hosted site that we had when this whole fiasco started...Bottom line we want our money back ASAP$687.00Revdex.com...Thank you for your help!
Sincerely,
*** ***

I called and attempted to leave a message for the customer but the voicemail box was full. I sent an email to the customer and am awaiting a reply
Thank you

We’re sorry that the customer had a negative experience with usWe partner with KHOU to sell banner advertising on their website, which is one component of the marketing package which was purchasedOn 3/25/2016, the customer signed a month contract that states our company as
DataSphereSince then we have actively tried to engage with this company, but they missed their 3/consultation call, and did not review/approve their video scriptWe did have some temporary staffing issues so she may have had trouble reaching us via phone, and we sincerely apologize for that Since we were unable to work with this customer on their marketing package, we have cancelled their account and issued a full refundWe’re sorry that we were not able to be of service to this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

We have been working together with this customer over a series of calls including revamping his ads and moreCustomer asked us to continue the discussion next week, so we will reach out again after the Fourth of July holiday break

We're sorry to hear of your experience with our advertising serviceWe do not currently have any notes in our files with your request to cancelAlthough you did sign a month agreement, due to your dissatisfaction I will cancel your account as of todayYou will not receive any additional
charges from us.

Good morning *** ***,We are sorry you wish to discontinue your service with us. However, we understand you must make the best decision for your business at this juncture. I was recently notified of a Revdex.com complaint that was made on 10/22/case ***, which I would love to resolve
amicably. With that said, I have scheduled your account to cancel on 10/22/to alleviate any further billing to your account. I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably
*Please confirm receipt of this email, as I want to make sure it reaches you accordinglyI look forward to hearing from you
Sincerely,
Dean l Customer Success ManagerDataSphere Technologies, Inc
Dean

We're sorry to hear that we did not meet our customer's expectationsA manager reached out today, but did not reach the customer and left a voicemailWe will send an email and also try again to reach her on Monday.

We've reached out to our customer, and worked with them on a resolutionWe now consider this dispute resolved.

We're sorry to hear that our advertising program didn't meet our customer's expectationsThis account has already been previously cancelled and refundedAdditionally, a customer service manager has reached out to the customer to discuss if there are any additional concerns

Revdex.com:
NO, there is no evidenceDataSphere is a bunch of lying thievesSending an invoice of payment to a spam account with my name (who is not even the cardholder's) inserted at the signature line, AFTER the amount has been paid in full and claiming that is is a contract where I agreed to the auto-renewal is SO UNETHICAL AND CORRUPT I never signed or agreed to any auto-renewal payments: I never even knew about it, like many other unhappy customers Why is this? Because DataSphere is SNEAKY and SHADY and a SCAM and don't tell you about it upfront like a normal, ethical, considerate company would doI never even needed DataSphere's services past Oct of DataSphere is LYING: I was also told there would be 'ZERO other costs or fees,' from the regrettable initial scam offer from Cameron D***, and that was a LIE I have never 'threatened' DataSphere, they are the bad guys here, stealing and lying to there MANY unhappy customersIf myself and my father wanting our money back is 'threatening', DataSphere is even more delusional in appropriate behavior that I thought Susan C*** also reneged her offer of a month (initial) refund, and then lied to the Attorney General that I refused that offer....the same day that I asked her to confirm if the check was in the mail They are NOT to be trusted They are an unreasonable and unfair company, and I am one of people who think this The right thing to do is for DataSphere to return ALL of the stolen money to their previous trusting customer, and end this hideous ordeal Susan C*** of DataSphere has also offered an month refund to the cardholder, (there are notes made from a conversation he had with her) last week, and until that money is received, all complaints will continue to be made public We are waiting for DataSphere to do the right thing
DO NOT SIGN UP WITH DATASPHERE, YOU WILL REGRET IT!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***