DataSphere Technologies

Complaint: ***
I am rejecting this response because: The representative told me when we spoke that I did not owe anything and that I was free and clear. I did not pay those months because I was mislead by DataSphere that I could cancel at any time without penalty. I canceled with them prior to to those months. I should owe nothing, and they should be refunding my funds for a complete ant total lack of achieving what they said they would do. If I tell a customer that I will trim or remove a tree and don't do exactly what I said that I would do I make it right. It is nothing more than honest business practice. DataSphere is simply scamming small business owners and reaping the benefits when we are too busy to fight them for it. Busy trying to make up for the business that we pay for which they never generate
Sincerely,
*** ***

We're reached out to *** and have an appointment with her on Thursday 3/to discuss her accountWe're looking forward to better understanding her experience and helping to resolve this for her

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We're sorry to hear of your experience but thank you for speaking with us yesterdayAs discussed your account has been cancelled and you will not receive another charge from us

Complaint: ***
I am rejecting this response because:The issue is not resolved, I was contacted by the business to
"resolve" the issues like they have been the last monthI gave them week to get my account in order and active, that week ends tomorrow and the account is still nowhere near complete and is still not active

We have reached an amicable resolution with the customer and respectfully request that this complaint be closed

We have sent our final offer to the customer via emailWe are also happy to speak to the customer at any time to help clear up the confusion around this account and provide more accurate information.

Complaint: ***I am rejecting this response because:
If you have me registered as a free account why am I being charged? I am sending you a email to the address listed, with private information
regarding this accountWill you please send me an email back acknowledging that you at least got it?Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:1) Not once during DataSphere's sales pitches was the fee characterized as a monthly paymentNot until the contract was presented did this come to lightTo me, that constitutes a bait-and-switch - a deceptive sales practice.2) Despite DataSphere's reports of high activity on my account, I didn't get one phone call that was generated through DataSphere.3) When I called Customer Service in an attempt to identify and correct the problem, the representative gave me nothing but jargon and circular reasoningMost of the questions I asked were met with 'That's a very good question'-type answers along with 'Our service works because it's good, and it's good because it works'-type circular reasoningHe seemed to know next to nothing about the product.This phone call was sufficiently discouraging that I couldn't help feeling that DataSphere was an inferior service, and further contact with them would be wasted effort.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I want the full because I never received any adverstisment as promised Sincerely,*** ***

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase #***Based on the correspondence with you via email/phone on (Date of interactionwith customer), we believe we were able to reach an amicable resolution.We respectfully request that this case against
DataSphere Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: ***e: ***@datasphere.comFind tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center

We reached out to this customer, and before we could get out a few sentences, he said "good day" and hung up on usWe will need to be able to have a conversation in order to come to an agreement on dispute resolution for this accountWe are open to an email conversation, or we could try by phone
again, it is up to the customerSince we were hung up on before we even had a chance to discuss, we need to know from the customer what he would like next steps to be

Our last phone call to this customer was on 6/5/18, which was in response to their request for cancellationOur last email to this customer was on 6/7/confirming their cancellationWe have not contacted the customer since that time.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing there is no further attempt to collect any further payment, past or present initially agreed to in the contractThis agreement prohibits Data Sphere and/or any of its affiliates from attempting to collect any monetary debt related to the initial contract and prohibits the use of any collection agency seeking to obtain any money as wellData Sphere agrees that any monetary discrepancies are cancelled with the contract and my account is considered paid in full
Sincerely, *** ***

Complaint: ***I am rejecting this response because: Datasphere only offered half a refund for the past months, even though they were not holding their end of the deal from the time of signing the contractFor the meantime, I accepted the half refund of $to be refundedI told the representative I would fight for the other half with someone elseI have only seen $of this money and its been business days! Organization and communication has been awful on Datasphere's partI do not accept this response.
*** ***

We have considered the customer's feedback, and our decision to refund has not changedWe cannot issue a refund for services rendered as we have built the customer's landing page, advertisements, and video scriptTo date, we have shown her ads over timesThe advertisements were displayed on ***, mobile sites, and on the article pages of ***We agreed to cancel the account as a gesture of goodwill but will not refund for the services renderedPlease see the attached screenshot of the customer's ad activity

We worked together with this customer previously and made requested agreement adjustmentsThe customer then subsequently filed this complaint so we reached out to them to further discussThe customer was not willing to discuss her concerns or account with us, and is now demanding a full refund
Since we have provided services rendered as per the agreement that she signed on 2/7/18, there are no refunds due on this accountWe are happy to discuss her account with her and provide any additional assistance needed

We worked together with the customer on a resolution that satisfies their concernsWe consider this case now closed, but please let us know if anything else is needed.