DataSphere Technologies

We are in active communication with this customer, and we're currently investigating the situationWe have another call with him on Wednesday 8/to work together towards a resolution of the account

We worked together with the customer on a resolution that satisfies their concernsWe consider this case now closed, but please let us know if anything else is needed.

Complaint:
***
I am rejecting this response because: We have emailed the company representative at DataSphere and accepted her offer to terminate the contract after months. They sent an offer to me at my email address and DataSphere offered to reduce the term of the contract to months and I have not yet heard back from them. We have stated that we are disputing this contract but want to get this taken care of and have accepted their offer in good faith with no response from them
Sincerely,
*** ***

We're sorry to hear that our service did not meet this customer's expectationsIn our research, we found the following:
Customer signed an agreement with us on 7/5/2016, guaranteeing him actions each month in total from the local media advertising, mobile advertising and FacebookTo date he
has received actions which average at actions each month, over the guarantee. Additionally, people have interacted with his Facebook ad and two leads are available to him.
We spoken with this customer on 9/when he asked to cancel his agreementWe worked with him and offered to cut his agreement in halfHe stated that he would have his legal team read the agreement and get back to us on the proposalWe have been awaiting his call back so that we can work with him to resolve this account
We will reach out on Monday to reestablish the conversationWe are hopeful that an agreement can be reached.

We're sorry to hear that our advertising service didn't meet the customer's expectationsThe customer signed an agreement with us on 1/25/that clearly outlined what was included in the packageWe have rendered services as agreed to per the signed agreementThis account has already been closed
to customer request, and we have also previously applied a goodwill discountWe reached out to the customer today but left a message when we were unable to reach himIf anything else is needed, we would be happy to work with the customer to discuss.

We have a made a good faith offer to resolve this dispute, we're sorry that our offer didn't work for youWe provided advertising service, incurred costs on your behalf and delivered on the promised actions, so we cannot refund your whole program other than one month in goodwillWe do not promise leads or customers, no advertising can promise thisAdvertising provides the exposure so that interested consumers have the opportunity to engage with the businessWe build our program on generating that consumer interest in the form of actions, in which we have deliveredThe offer of a one month goodwill refund in resolution of this issue still stands

Complaint: ***
I agree with this company, I already have a complaint against the Bellvue, WA company and will keep it there as they are not resolving my complaint I have no complaint that is unresolved accept for a roofing company from long ago If this is not associated with the Bellvue, WA company, please resolve my complaint
Sincerely,
Jim M***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We worked together with this customer to resolve his disputeOn 9/20/16, we cancelled his account and he received a refundThe customer acknowledged that he could have gotten better results from his program with greater participation, and so he told us that he would remove the Revdex.com complaintWe consider this dispute resolved at this point but please let us know if something else is needed.

We're very sorry to hear of this customer's experienceOffhand, we haven't been able to locate the cancellation request, the last communication in our file was received on 3/8/16, which was a question from the customer asking about ad placementThat said, we have gone ahead and cancelled this
account so the customer will not be charged again We will also reach out to better understand what happened so that we can fix any issues for the future.

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase #***Based on the correspondence with you via email/phone on (Date of interactionwith customer), we believe we were able to reach an amicable resolution.We respectfully request that this case against
DataSphere Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: ***e: ***@datasphere.comFind tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center

We're sorry that our service did not meet this customer's expectationsWe've researched this account, and have not received any communication from this customer since April, and we have not been able to locate a cancellation requestWe will cancel his account as of today, and he will not receive
any further charges from us.
Regarding results, we show that the customer signed an agreement guaranteeing him actions per monthHe has received a total of actions (based on 252,advertising impressions), which average about actions per monthWe have therefore delivered results for this customer as per the agreement.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund of $and no further charges is satisfactory to meI have saved their e-mail where they stated a full refund of $would be issued and cancellation would be effective as of 5/03/They gave plenty of excuses in a voice mail regarding all of my complaintsThey also explained why they "represented themselves" as a TV Channel in Houston, KHOU.Sincerely, *** ***

Revdex.com:
Other then the fact that I did respond to the company via email I am fine with the outcome
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings,
After speaking with the customer, we were able to reach an amicable solution. We respectfully request that this complaint be closed
Thank you

Complaint: ***I am rejecting this response because it does not address all the issues I brought up in my original complaint. I am expecting a call from Ruth on TuesdaySincerely,*** ***

Complaint: ***
I am rejecting this response because:I responded to the email from the
customer representative by email stating I prefer all communications with them in writing ie via email since the past several phone conversations I'd had with them resulting in their representatives making promises to resolve the issue and then not following through I would like all communication in writing so as to have a clear recordI have not had an email response at this time.
Sincerely,
*** ***

We've reached out to this customer, but have not yet been able to reach them.We are hoping to reach them soon so that we can work together to resolve any account issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and look forward to speaking with the company regarding this matter
Sincerely,
*** ***

We're sorry to hear that our customer is experiencing difficultiesWe've reached out to her and we're looking forward to working together to come up with a solution that will fit her needs.