DataSphere Technologies

We worked together with this customer previously and made requested agreement adjustmentsThe customer then subsequently filed this complaint so we reached out to them to further discussThe customer was not willing to discuss her concerns or account with us, and is now demanding a full refund
Since we have provided services rendered as per the agreement that she signed on 2/7/18, there are no refunds due on this accountWe are happy to discuss her account with her and provide any additional assistance needed.

Complaint: ***I am rejecting this response because: I specifically asked for the refunds to be on the same card, or if that was not possible, to be sent a checkDatasphere's customer service is awfulCan't even fulfill a customer's simple requestAs mentioned before, I am not happy with this response because Datasphere only gave me back half of my money, even though they cheated me from the very beginning of the contractThis has happened to many businesses other than mineIt is clear Datasphere is running a scam and continues to do so, hurting small businesses. Sincerely,*** ***

We have a made a good faith offer to resolve this dispute, we're sorry that our offer didn't work for youWe provided advertising service, incurred costs on your behalf and delivered on the promised actions, so we cannot refund your whole program other than one month in goodwillWe do not promise leads or customers, no advertising can promise thisAdvertising provides the exposure so that interested consumers have the opportunity to engage with the businessWe build our program on generating that consumer interest in the form of actions, in which we have deliveredThe offer of a one month goodwill refund in resolution of this issue still stands

Complaint: ***
I am rejecting this response because: I was misled into the contract in the first placeWhat I was told would be provided was not in line with what was in the contract, but the contract was worded in such a way that I did not realize the difference between what I was told and what was written(How do you explain that I was told I would not be charged if my actions did not reach 45/month? How do you guarantee an average?) And when my own clicks are among those actions, this service is misleading in the extremeI'm not asking for the money I already spent back, but the honorable thing is to let me out of the contract, since I was lied to in order to get me to sign it(As an aside, you mention that the data you could provide includes ** clicks and coupon downloadsI'm not completely sure why I would need to be told about ** clicks, since I'm able to monitor that myself, but beyond that, the salesperson knew that I can't do coupons because of my industryShe assured me that wouldn't be a problem, but when I spoke to Vikki in my on-boarding call, she mentioned that coupons are the primary way that your clients get customersI didn't mention it in the original complaint because I wanted to stay on task, but that was yet another example of a duplicitous salesperson trying to close a sale no matter if it helps or is even relevant to the person on the other end of the callI was also told that I would "work with a production team" on a professional website and videoThis phrasing indicates that I would actually work with a team, not "upload all my own content" that someone with whom I've never spoken then slaps on a standard website and powerpoint presentation with voiceoverI wasn't even going to bring that up because the poor product wasn't the point.) I was preyed upon because I'm new to this, and I'm frankly disgusted by the product and policies of this company
Sincerely,
*** ***

Revdex.com:
As a consumer I am NOT satisfied with the way DataSphere does businessThey are very misleading in their representationI hope eventually they stopWith that being said it is sad that I had to file a report with the Revdex.com in order to get action from this companyAs a small business owner and a member of the Revdex.com in Washington customer service is #1. Thank you Revdex.com of Washington State
Sincerely,
*** *** *** *** ***

Customer has been already been refunded as promised, $on 5/Two refunds were processed, one on card ending *** in the amount of $and the other card *** for $199.

This customer has requested that we do not call him, and that all communication be through email-- which is a difficult way to resolve account issuesAll of our customer support email communications go through our ticketing system, ZenDesk for tracking purposesThe customer's agreement has been terminated.

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase # ***Based on the correspondence with you via email/phone on October 5th,we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere
Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: ***e: ***@datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We've reached out to the customer multiple times via phone and email, and have not heard back as yetWe will hopefully hear from him soon so that we can discuss and come to a resolution for him.

I have tried calling Ruth, a manager at the companyMy message to them was I'd be gone after 1pm on May
5th, the date I calledShe called at 2:pm and left a message she would be gone until Monday and for me to return a call....sorry but your being paid to work for me so you need to be calling...very convenient to call and then be goneThe next day I receive another call from Kendall and I called the number it's a number that continues to tell you your wait time is under 2minutes and please leave a message..it goes on like this then finally says please leave a message with phone number and business name and account...THEY NEVER EVER ANSWER, it tells me they either screen every call or have so many angry people we are all frustrated and are callingI've never received a return email that Ruth claims she sent Today I called Ruth and she's gone from May 17th until the 25th....how very convenient with no return call and gone AGAINThe message on her recording said to call the same number no one answers, yet says your wait time is less than 2minute and leave a message for them to call backDoes this until almost minute mark and then on my option is leave name, number, and account number ....NO THIS IS TOTALLY UNACCEPTABLE WHEN IM PAYING FOR A SERVICE AT $per month and get NOTHING I do not accept this please continue with complaint and I do not want calls any more, only written information as I want a continuous dialogue, not a she said she said deal
Complaint: ***I am rejecting this response because:*** *** owner of *** *** *** *** ***

Complaint: ***I am rejecting this response because:1) Not once during DataSphere's sales pitches was the fee characterized as a monthly paymentNot until the contract was presented did this come to lightTo me, that constitutes a bait-and-switch - a deceptive sales practice.2) Despite DataSphere's reports of high activity on my account, I didn't get one phone call that was generated through DataSphere.3) When I called Customer Service in an attempt to identify and correct the problem, the representative gave me nothing but jargon and circular reasoningMost of the questions I asked were met with 'That's a very good question'-type answers along with 'Our service works because it's good, and it's good because it works'-type circular reasoningHe seemed to know next to nothing about the product.This phone call was sufficiently discouraging that I couldn't help feeling that DataSphere was an inferior service, and further contact with them would be wasted effort.Sincerely,*** ***

We reached out to this customer today, and the account is now cancelled as per requestThere is however still a past-due on the account for services rendered.

The customer signed a twelve month agreement for advertising with DataSphere on 4/20/The agreement lists all of the components of the marketing package which includes a homepage advertising spot on WTSP.com in the customer’s chosen community of Palm HarborWhen the customer called our customer
support on 7/3, we offered to show him where he could find his advertising but he declinedWe have included a live screenshot of the customer’s ad here, which is to the right of the Palm Harbor events boxThis screenshot was taken from WTSP.com today, 7/5/at 3:24pm PTThe customer has received a total of 32,impressions and actions from his advertising on WTSP.com, *** and the *** Ad NetworkThese results are reported to us directly from our respective media partnersWe will email the customer a refreshed termination proposal today ***Revdex.com redacted attachment***

Greetings,
An email was sent to *** yesterday (attached) in which it was stated that the account would be cancelled effective 11/11/2015, which it has been. The account is no longer active and there is no future billing on the account

We have been in communication with this customer, last conversation was yesterday on 7/7/We have offered to demonstrate how the ads works but the customer wasn't interested and only wants to cancelPer customer request to cancel, we reduced the month advertising agreement to months, and no
further charges to the customer will be incurredThe customer is asking for a $refund but they received a chargeback from their bank they have only paid DataSphere a total of $The agreement signed by the customer was a guarantee of leads per monthWe have delivered on this promise with actions in the last daysIn summary-the customer will not be incurring any additional chargesWe cannot refund more than the customer actual paidSince we have delivered on the action guarantee promise for the month that was paid, we cannot offer a full refundIn good faith, we would like to offer a goodwill 25% discount on the month paid, which would amount to a refund of $in resolution of this dispute.

We have reached out to the customer and will be discussing a resolution this week

We're very sorry to hear of this customer's experienceOffhand, we haven't been able to locate the cancellation request, the last communication in our file was received on 3/8/16, which was a question from the customer asking about ad placementThat said, we have gone ahead and cancelled this
account so the customer will not be charged again We will also reach out to better understand what happened so that we can fix any issues for the future

We're reached out to *** and have an appointment with her on Thursday 3/to discuss her accountWe're looking forward to better understanding her experience and helping to resolve this for her.

We're sorry to hear that our customer is not satisfiedWe have reached out to the customer and left a voicemail and also follemail. We hope to connect soon so that we can better understand the situation and together work towards a resolution