DataSphere Technologies

This customer account has already been resolved per the customer's requestWe consider this now completed, but please let us know if there's anything else needed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

We politely request that complaint *** is reopened. This customer had requested that we cancel the account and refund the payment of $169.00. We met the customer’s request and cancelled the account and refunded the customer’s payment of $on 12/21/at 2:PM PST. Since we were out of office during the Holidays, I was not able to successfully reply in time and thus, the complaint was closed as ‘Unresolved’. Since the customer’s requests were met, we ask that we have the opportunity to reopen the complaint so that we may resolve it

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We worked together with this customer to find a resolution that works for himWe now consider this dispute solved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey are to deliver a full refund in the amount of $

We worked together with the customer on a satisfactory resolutionWe consider this matter now resolved but please let us know if anything else is needed.

We're sorry to hear that we didn't meet our customer expectations, and we'd like to work together with the customer to resolve this issueWe've reached out via phone and email multiple times now but have not heard backHopefully he will return our calls and emails soon so that we can come to an
agreement.

Subject: Re: Confirmation of changes to your DataSphere accountThey have told me they cancelled the account**@*** ***? ? ID ***On Tue, Jun 28, at 5:PM, DataSphere wrote:Dear ***,? This email is to confirm that
your account has been cancelled, and you will not be chargedSince your account was cancelled same-day, none of the initial ad services will be hosted.We appreciate your business and if you would like to see other products that would be a better fit, please visit DataSphere.com or call us (866) 912-7090.Thank you for taking the time to speak with us!
Kyle H***DataSphere Customer Success Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessarySincerely,*** ***? We at DataSphere have spent a significant amount of time and staff trying to resolve this account, with little to no participation from Mr ***We have also spent additional time researching and corresponding with Mr ***'s attorneyFor the sake of good customer service, we are willing to make one last good faith effort at resolving this account if it can be done in a timely and efficient manor? ?

Good morning *** ***,
We are sorry you wish to discontinue your service with us.? However, we understand you must make the best decision for your business at this juncture.? I was recently notified of a Revdex.com complaint that was made on 10/26/case # *** which I would love to
resolve amicably.? I’ve read your desired resolution, and I’m willing to agree to these terms
With that said, I have scheduled your account to cancel on 10/27/to alleviate any further billing to your account.I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably
*Please confirm receipt of this email, as I want to make sure it reaches you accordingly
I look forward to hearing from you
Sincerely,
Dean

We have backup and evidence for all that we stateIn another attempt to continue the resolution negotiation, we reached out to the customer's father *** ***Mr *** paid for the advertising services, and we are not able to negotiate with *** *** who has been continually threatening and abusive to our staffWe are actively working with *** *** for a resolution, and feel hopeful that this situation will be resolved shortly.?

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
?
I am rejecting this response because: I informed Datasphere that I wanted all communications to be by e-mail only since it was the only way for me to have documentation regarding my issueThey sent me an e-mail stating that my policy would be terminated on 2/26/I would like to keep this file open until after that dateMy payment to them gave them automatic withdrawel from my company checking accountI just want to be sure that there are no further withdrawls from this account

Datasphere has responded to the refund request and has cancelled the agreementThank you to all involved.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company has fully refunded the amount charged and has confirmed that there is no contract between my business and theirs.?
Sincerely,
*** ***

We’ve tried to reach the customer to discuss his concerns, however we've both missed each other? The SEM/SEO, Social Media Management and Web Development that the customer listed is not part of our agreementOur agreement begins with KREM branding through to performance booster toolsWe do not promise to be top of the search engine listings, no one can promise that as the search engines are a separate company with unpublished algorithmsWe do however publish websites for our customers that are SEO and mobile optimizedIt does take some time for the search engines to crawl brand new sites and rank them higher in their listings, that does not happen instantly ? Before we received the customer’s Revdex.com complaint, we had already offered him a goodwill discount but the customer requested cancellation which he receivedWe sent another cancellation confirmation email this morning in case the first was not received ? This account is closed, and no further billing will occurThe customer’s ads, profile, video and website have been deactivated

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have reached out to the customer and will be discussing a resolution this week