January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We regret her continued disappointment. However, since her order was arranged as a rental/purchase agreement, return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept that company is refusing to honor the promise made by their associate. .
Regards,
[redacted]
Normal Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chair. I was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace it. I was told that if my furniture broke for any reason that it would be repaired. If it wasnt repairable they would replace it. This is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a sale. This is absolutely theft by business. That would be like me as a consumer purchasing something on a credit card and not paying for it. HH Gregg should replace or fix all my furniture, based on the orginal agreememt. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for any inconvenience Mr. [redacted] may have experienced. After...
contacting the store and confirming stock, Mr. [redacted] was contacted and informed the television was available for immediate pick up.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 5, 2016Revdex.com151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the...
best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at ([redacted] We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern...
about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced. We have reached out to our local store that is aware of the dishwasher handle not fitting. Our local store will be contacting Mr. [redacted] to schedule a service call as soon as possible. We ask the Mr. [redacted] contact us directly if our local store has not contacted him. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The reason that the product is scheduled to be delivered is that I spent 2.5hours on the phone onDecember 3rd holding to reach someone. I spent another 30+minutes calling stores all over the country trying to get someone to answer. The store has yet to do anything for me as the consumer. It has been my doings only that have enabled us to get this far. I am to have my product by 6:00 pm EST
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No one from the company contacted me to apologize or resolve the matter.
Regards,
[redacted]
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about her appliances.We regret her continued disappointment. However, we are unable to authorize a return for her appliances. It is our understanding that they should still be covered by the manufacturer’s warranty. If her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 18, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern...
about her range repair. I apologize for any frustration Ms. [redacted] has experienced. The warranty administrator Warrentech, issued a credit that was used by hhgregg to give Ms. [redacted] a store credit. The credit was used for delivering a new replacement range that was completed on 11/15/16 under invoice [redacted]. We ask that Ms. [redacted] call us if she has any questions or concerns about her new range. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
January 10, 2017Dear HH Gregg Representative:I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv. Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part. I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA. You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return. I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued. I should not be expected to pay for an item that was damaged and has been returned to you. I will not be picking up the item or a replacement as I wish no further dealings with your organization. The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court. I do not understand how I can be expected to pay for a damaged item I do not have in my possession. I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not sure how to respond. I received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $20.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find this response does not resolve anything and attempts to pass the buck. Here are my issues with this response.1. I purchased merchandise in HHGREGG Location2. I was helped by HHGREGG Staff for sale3. My purchase was through HHGregg Systems4. The sales person who helped me received commission on my sale (He was very happy with it and told me thank you.)5. My return was handled by HHGregg at the front counter through their computers.6. I was told that HHGregg return policy applied to my purchase.7. The local manager contacted me to apologize for "his staffs" rudeness and offered me a discount on a new computer to make up for my money lost. Had I not already purchased through a different company I would have accepted this resolution. It is because of these reasons that I reject this response.The computer was from HHGregg and it did not work. HHGregg refused to accept my return or give me my money back and retained the computer so I do not have money OR merchandise. I feel like a victim of theft.I cannot contact anyone from Acceptance Now. I assume you are talking about the gentleman that refused my return but kept the merchandise. He is irate, rude, and I will not deal with that kind of abuse. As he is your employee and the store manager apologized for his behavior I should not be expected to deal with the abuse.I expect a full refund for this purchase from HHGregg. This is the only resolution acceptable to me at this point. If there is another "issue" that HHGregg has no control of within their store this is not of my concern. It is after all their store so I would hope that they are capable of having control.Kind Regards,[redacted]
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#1185416) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to the original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
November 12, 2015RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about her dishwasher.We regret her continued disappointment. However, we are unable to honor her request. Service plans sold in our stores do not cover the cost of delivery or installation. Our records indicate that the replacement model was sold at a substantial discount.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
March 30, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I am very sorry for any frustration she experienced with the washer. A...
representative from our corporate office contacted her to inform her that Warrantech assigned the repair to a different service provider. It is our understanding that the service call is scheduled for 4/7. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
October 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. Our representative contacted Warrantech and was informed that they are arranging a service call for a technician to evaluate the refrigerator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted] T. [redacted]Director, Service OperationsJTM/rlb
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the refund was processed on 12/23/16. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] send us a refund or pay for my new working washing machine
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current issue.
I do apologize for the issues Ms. [redacted] experienced. The $100.00 credit was offered off the laptop that was back ordered, however Ms. [redacted] returned that laptop therefore the credit was not issued, and instead she received a full refund which went back to the original form of payment 01/03/17. Unfortunately there is nothing else that can be done at this time.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We regret her continued disappointment. However, since her order was arranged as a rental/purchase agreement, return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept that company is refusing to honor the promise made by their associate. .
Regards,
[redacted]
Normal Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chair. I was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace it. I was told that if my furniture broke for any reason that it would be repaired. If it wasnt repairable they would replace it. This is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a sale. This is absolutely theft by business. That would be like me as a consumer purchasing something on a credit card and not paying for it. HH Gregg should replace or fix all my furniture, based on the orginal agreememt. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for any inconvenience Mr. [redacted] may have experienced. After...
contacting the store and confirming stock, Mr. [redacted] was contacted and informed the television was available for immediate pick up.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 5, 2016Revdex.com151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the...
best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at ([redacted] We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern...
about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced. We have reached out to our local store that is aware of the dishwasher handle not fitting. Our local store will be contacting Mr. [redacted] to schedule a service call as soon as possible. We ask the Mr. [redacted] contact us directly if our local store has not contacted him. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The reason that the product is scheduled to be delivered is that I spent 2.5hours on the phone onDecember 3rd holding to reach someone. I spent another 30+minutes calling stores all over the country trying to get someone to answer. The store has yet to do anything for me as the consumer. It has been my doings only that have enabled us to get this far. I am to have my product by 6:00 pm EST
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No one from the company contacted me to apologize or resolve the matter.
Regards,
[redacted]
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about her appliances.We regret her continued disappointment. However, we are unable to authorize a return for her appliances. It is our understanding that they should still be covered by the manufacturer’s warranty. If her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 18, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern...
about her range repair. I apologize for any frustration Ms. [redacted] has experienced. The warranty administrator Warrentech, issued a credit that was used by hhgregg to give Ms. [redacted] a store credit. The credit was used for delivering a new replacement range that was completed on 11/15/16 under invoice [redacted]. We ask that Ms. [redacted] call us if she has any questions or concerns about her new range. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
January 10, 2017Dear HH Gregg Representative:I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv. Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part. I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA. You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return. I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued. I should not be expected to pay for an item that was damaged and has been returned to you. I will not be picking up the item or a replacement as I wish no further dealings with your organization. The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court. I do not understand how I can be expected to pay for a damaged item I do not have in my possession. I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not sure how to respond. I received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $20.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find this response does not resolve anything and attempts to pass the buck. Here are my issues with this response.1. I purchased merchandise in HHGREGG Location2. I was helped by HHGREGG Staff for sale3. My purchase was through HHGregg Systems4. The sales person who helped me received commission on my sale (He was very happy with it and told me thank you.)5. My return was handled by HHGregg at the front counter through their computers.6. I was told that HHGregg return policy applied to my purchase.7. The local manager contacted me to apologize for "his staffs" rudeness and offered me a discount on a new computer to make up for my money lost. Had I not already purchased through a different company I would have accepted this resolution. It is because of these reasons that I reject this response.The computer was from HHGregg and it did not work. HHGregg refused to accept my return or give me my money back and retained the computer so I do not have money OR merchandise. I feel like a victim of theft.I cannot contact anyone from Acceptance Now. I assume you are talking about the gentleman that refused my return but kept the merchandise. He is irate, rude, and I will not deal with that kind of abuse. As he is your employee and the store manager apologized for his behavior I should not be expected to deal with the abuse.I expect a full refund for this purchase from HHGregg. This is the only resolution acceptable to me at this point. If there is another "issue" that HHGregg has no control of within their store this is not of my concern. It is after all their store so I would hope that they are capable of having control.Kind Regards,[redacted]
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#1185416) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to the original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
November 12, 2015RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about her dishwasher.We regret her continued disappointment. However, we are unable to honor her request. Service plans sold in our stores do not cover the cost of delivery or installation. Our records indicate that the replacement model was sold at a substantial discount.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
March 30, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I am very sorry for any frustration she experienced with the washer. A...
representative from our corporate office contacted her to inform her that Warrantech assigned the repair to a different service provider. It is our understanding that the service call is scheduled for 4/7. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
October 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. Our representative contacted Warrantech and was informed that they are arranging a service call for a technician to evaluate the refrigerator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted] T. [redacted]Director, Service OperationsJTM/rlb
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the refund was processed on 12/23/16. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] send us a refund or pay for my new working washing machine
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current issue.
I do apologize for the issues Ms. [redacted] experienced. The $100.00 credit was offered off the laptop that was back ordered, however Ms. [redacted] returned that laptop therefore the credit was not issued, and instead she received a full refund which went back to the original form of payment 01/03/17. Unfortunately there is nothing else that can be done at this time.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]