June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dishwasher.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that given the length of time that has passed since the purchase in April of 2014, we are unable to authorize a return or an exchange. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. If he would like assistance with locating an authorized service provider in his area, he can call us at (800) 284-7344 or the manufacturer.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
February 14, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her order.We regret her continued disappointment. Our return period is 30 days. A representative attempted to contact her to offer a $30 price adjustment for her to keep the television model she received. If she still needs assistance, I can be reached at (866) 327-4830. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize a replacement. The service plan she purchased is administered through Warrantech. Our representative contacted the administrator and was informed that they are waiting for information from the service provider so that they can determine whether to proceed with repair. If she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. After speaking with Mr. [redacted] he stated that LG did come out to repair the television and it has been working up to standards since. For the inconvenience I did inform Mr. [redacted] that I will be processing and mailing him when out a gift card.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
January 10, 2017Dear HH Gregg Representative:I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv. Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part. I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA. You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return. I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued. I should not be expected to pay for an item that was damaged and has been returned to you. I will not be picking up the item or a replacement as I wish no further dealings with your organization. The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court. I do not understand how I can be expected to pay for a damaged item I do not have in my possession. I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Service has installed the new parts. Unfortunately, the freezer portion is still not working correctly. Service tech stated that they have to call hhgreg to see what the next step will be. Waiting to hear back from the service tech.
Regards,
[redacted]
January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that service is scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#1185416) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to the original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept that company is refusing to honor the promise made by their associate. .
Regards,
[redacted]
October 22, 2015RE: [redacted]
Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the couch.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We appreciate having the...
opportunity to answer [redacted]’ complaint. Sincerely,James [redacted]Director, Service Operations
January 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that...
the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be received. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our...
records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We regret her continued disappointment. However, since her order was arranged as a rental/purchase agreement, return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, we...
have refunded the account in full under invoice [redacted]. We ask that 3-5 business be allowed for the funds to post. I apologize that there was a shipping error and refund delay. We look forward to providing better future service to Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Normal Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chair. I was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace it. I was told that if my furniture broke for any reason that it would be repaired. If it wasnt repairable they would replace it. This is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a sale. This is absolutely theft by business. That would be like me as a consumer purchasing something on a credit card and not paying for it. HH Gregg should replace or fix all my furniture, based on the orginal agreememt. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not sure how to respond. I received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $20.
Regards,
[redacted]
October 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern...
about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced. We have reached out to our local store that is aware of the dishwasher handle not fitting. Our local store will be contacting Mr. [redacted] to schedule a service call as soon as possible. We ask the Mr. [redacted] contact us directly if our local store has not contacted him. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I sent the email but it said accepted. I don’t accept the offer, can you see the email sent and provide that to executive person that you dealing with.They are not providing me what I want, no compensation because $50 is nothing for I still own the debt.Thank you for your help.[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience and frustration...
[redacted] may be experienced. Because Ms. [redacted] is currently under an extended warranty hhGregg is not authorize to make any decisions on repairs or exchanges. Based on the information from warrantech a claim has been opened and scheduled for repair. If Mr. [redacted] has any questions in regards to replacement and what qualifies please contact 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was told I lived too far for them to deliver This is why it took me a couple weeks to get it back but I was not concerned because of the 30 day return policy I emailed Tim pics 2 weeks ago and still have had no response I will attach pics I sent. The pics with the black lines are what it looked like before I took it back and the last is the one after I took it out in the cold There is no damage to the outside of the screen it is internal th outside of the screen is fine
June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dishwasher.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that given the length of time that has passed since the purchase in April of 2014, we are unable to authorize a return or an exchange. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. If he would like assistance with locating an authorized service provider in his area, he can call us at (800) 284-7344 or the manufacturer.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
February 14, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her order.We regret her continued disappointment. Our return period is 30 days. A representative attempted to contact her to offer a $30 price adjustment for her to keep the television model she received. If she still needs assistance, I can be reached at (866) 327-4830. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize a replacement. The service plan she purchased is administered through Warrantech. Our representative contacted the administrator and was informed that they are waiting for information from the service provider so that they can determine whether to proceed with repair. If she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. After speaking with Mr. [redacted] he stated that LG did come out to repair the television and it has been working up to standards since. For the inconvenience I did inform Mr. [redacted] that I will be processing and mailing him when out a gift card.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
January 10, 2017Dear HH Gregg Representative:I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv. Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part. I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA. You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return. I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued. I should not be expected to pay for an item that was damaged and has been returned to you. I will not be picking up the item or a replacement as I wish no further dealings with your organization. The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court. I do not understand how I can be expected to pay for a damaged item I do not have in my possession. I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Service has installed the new parts. Unfortunately, the freezer portion is still not working correctly. Service tech stated that they have to call hhgreg to see what the next step will be. Waiting to hear back from the service tech.
Regards,
[redacted]
January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that service is scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#1185416) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to the original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept that company is refusing to honor the promise made by their associate. .
Regards,
[redacted]
October 22, 2015RE: [redacted]
Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the couch.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We appreciate having the...
opportunity to answer [redacted]’ complaint. Sincerely,James [redacted]Director, Service Operations
January 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that...
the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be received. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our...
records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We regret her continued disappointment. However, since her order was arranged as a rental/purchase agreement, return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, we...
have refunded the account in full under invoice [redacted]. We ask that 3-5 business be allowed for the funds to post. I apologize that there was a shipping error and refund delay. We look forward to providing better future service to Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Normal Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chair. I was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace it. I was told that if my furniture broke for any reason that it would be repaired. If it wasnt repairable they would replace it. This is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a sale. This is absolutely theft by business. That would be like me as a consumer purchasing something on a credit card and not paying for it. HH Gregg should replace or fix all my furniture, based on the orginal agreememt. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not sure how to respond. I received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $20.
Regards,
[redacted]
October 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern...
about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced. We have reached out to our local store that is aware of the dishwasher handle not fitting. Our local store will be contacting Mr. [redacted] to schedule a service call as soon as possible. We ask the Mr. [redacted] contact us directly if our local store has not contacted him. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I sent the email but it said accepted. I don’t accept the offer, can you see the email sent and provide that to executive person that you dealing with.They are not providing me what I want, no compensation because $50 is nothing for I still own the debt.Thank you for your help.[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience and frustration...
[redacted] may be experienced. Because Ms. [redacted] is currently under an extended warranty hhGregg is not authorize to make any decisions on repairs or exchanges. Based on the information from warrantech a claim has been opened and scheduled for repair. If Mr. [redacted] has any questions in regards to replacement and what qualifies please contact 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was told I lived too far for them to deliver This is why it took me a couple weeks to get it back but I was not concerned because of the 30 day return policy I emailed Tim pics 2 weeks ago and still have had no response I will attach pics I sent. The pics with the black lines are what it looked like before I took it back and the last is the one after I took it out in the cold There is no damage to the outside of the screen it is internal th outside of the screen is fine