November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the...
replacement of the washer. She may have the option to request reimbursement for laundry expenses through Warrantech. If she has any questions, the administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tablet. We request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s complaint.I apologize for any frustration Mr. [redacted] may have experienced. I regret that at this time we do have any further information regarding the case. Mr. [redacted] has been refunded in full and we look forward to providing great future service. If Mr. [redacted] has any further concerns our customer care team can be reached at 866-974-7344. We appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer coverage. As indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and normal use of the product. It is our understanding that the incident [redacted] described does not qualify as normal use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
December 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced with...
her delivery. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $75.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund of the sales tax was processed on 10/15.We appreciate...
having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
June 3, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience [redacted] experienced. We regret that we...
are unable to honor his request. Our records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I sent the email but it said accepted. I don’t accept the offer, can you see the email sent and provide that to executive person that you dealing with.They are not providing me what I want, no compensation because $50 is nothing for I still own the debt.Thank you for your help.[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience and frustration...
[redacted] may be experienced. Because Ms. [redacted] is currently under an extended warranty hhGregg is not authorize to make any decisions on repairs or exchanges. Based on the information from warrantech a claim has been opened and scheduled for repair. If Mr. [redacted] has any questions in regards to replacement and what qualifies please contact 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigerator. I have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinion. Look at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than 2 years at the time of my complaints. I feel that a different unit would have being more satisfying. I was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...
experienced. After review, once a product is past our 30 day return/exchange policy, service will need to be set-up with the warranty administrator, Warrantech. We ask that Ms. ** please contact Warrantech at 877-456-9643 to schedule a service call. In regards to food loss, a claim can be submitted by contacting Warrantech. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I am very sorry for any frustration Ms. [redacted] is experiencing...
with the repair. A representative from our corporate office contacted her to inform her that service is scheduled for 2/10. If she has any questions or she needs to reschedule, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 13, 2017
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for a replacement. A representative should contact him within the next few business days if they have not contacted him already. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement of the dishwasher. If she still needs assistance, she can contact our Vendor Relations department at (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. After review, due to the delay we have price adjusted the order and are sending a check in the amount $53.50. We ask that Mr. and Mrs. [redacted] please reference invoice [redacted] as the refund confirmation invoice and allow 1-3 weeks to receive the check. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that the replacement television was shipped. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com: Now the HHGregg has went out of business...this is horrible
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a discounted price due to the fact that the order was cancelled and the product is no longer available.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. - Only because I don't have to call them again I hope. The process of achieving this solution was by no means acceptable. Please see below:Contact was made by Warrantech on April 11th, 2016 and I was advised they had made an appointment for me with [redacted] for the last appointment of the day (I was assured this would be after 5:00 pm) on Tuesday, April 12th, 2016. I verified this with [redacted] as well. On Tuesday the 12th, [redacted] called at 3:00 pm telling me they would be there in 30 minutes. I called [redacted] and they said they absolutely could not make an appointment after 5 and all of a sudden there was no record of the conversation I had with their person or the supervisor from Warrantech. So I called Hhgregg back (which I guess is Warrantech) and had to literally scream to get to someone who could give me an answer. I was transferred then to 'Tier 1' who advise me that all this time I should have been transferred there to find me a different repair service. She advised that she would set me up with Comp Teks (which I had originally and never called me back nor provided a good phone number to reach them... a week went by and I was switched to [redacted]). So she tells me to call them first thing the next morning and schedule an appointment. I did. They had none of my info and said even when they got it, they couldn't schedule anything for over a week. I did my own research (on my own time) and found a repair person who would service a Samsung dishwasher. I called Tier 1 (May I remind you at this point that it takes an act of Congress to be transferred there even with an authorization number - so each phone call I make is roughly an hour or more). I verified exactly what I needed to be reimbursed the costs and they tell me I need to have the repair person call them before doing any repairs. I agree. The repair person came on Saturday, April 16th, 2016 and I explain this to him. He troubleshoots and tells me what is wrong. I call Tier 1. They are closed on Saturday. I get an estimate from the repair person and pay him the diagnostic fee. I call back on Monday and I'm told that they are there on Saturday and they don't know why I was told that they were closed. OMG. I give them the estimate. They never call me back to advise what the next step is. On April 19th I call and I'm told that they need a breakdown of parts, part numbers and labor costs. One part is under the manufacturer warranty so I'd have to go through the manufacturer to order it. Then they look and see that the dishwasher is over the dollar limit for repairs. They tell me I have to contact another department to get the diagnostic fee reimbursed and that in about 24-48 hours they will send a credit for 80% of the purchase price of the dishwasher to the store so I can buy a new one. Uhhh... my plan said it would be replaced with no hidden charges or deductibles etc. Not that I would have a credit for less than I paid and have to foot the $200 difference! So I hang up. I contact HHGregg corporate and ask about the PSP and I'm advised that it should be replaced 100%. I explain my situation and the representative apologizes (a first) and handles the issue sending a credit to the store for 100% of the purchase price as well as sending my info to the claims department for my diagnostic fee reimbursement. One rep from corporate finally handled the situation. I am not completely satisfied because of everything I had to go through to reach this resolution. I will take it so I can be done with all the headache.
Regards,
[redacted]
March 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced. Since the manufacturer covered the store credit for the washer, the remainder of the service plan coverage should transfer to the new washer. It is my understanding that the manufacturer is covering the cost of delivery.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the...
replacement of the washer. She may have the option to request reimbursement for laundry expenses through Warrantech. If she has any questions, the administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tablet. We request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s complaint.I apologize for any frustration Mr. [redacted] may have experienced. I regret that at this time we do have any further information regarding the case. Mr. [redacted] has been refunded in full and we look forward to providing great future service. If Mr. [redacted] has any further concerns our customer care team can be reached at 866-974-7344. We appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer coverage. As indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and normal use of the product. It is our understanding that the incident [redacted] described does not qualify as normal use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
December 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced with...
her delivery. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $75.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund of the sales tax was processed on 10/15.We appreciate...
having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
June 3, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience [redacted] experienced. We regret that we...
are unable to honor his request. Our records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I sent the email but it said accepted. I don’t accept the offer, can you see the email sent and provide that to executive person that you dealing with.They are not providing me what I want, no compensation because $50 is nothing for I still own the debt.Thank you for your help.[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience and frustration...
[redacted] may be experienced. Because Ms. [redacted] is currently under an extended warranty hhGregg is not authorize to make any decisions on repairs or exchanges. Based on the information from warrantech a claim has been opened and scheduled for repair. If Mr. [redacted] has any questions in regards to replacement and what qualifies please contact 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigerator. I have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinion. Look at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than 2 years at the time of my complaints. I feel that a different unit would have being more satisfying. I was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...
experienced. After review, once a product is past our 30 day return/exchange policy, service will need to be set-up with the warranty administrator, Warrantech. We ask that Ms. ** please contact Warrantech at 877-456-9643 to schedule a service call. In regards to food loss, a claim can be submitted by contacting Warrantech. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I am very sorry for any frustration Ms. [redacted] is experiencing...
with the repair. A representative from our corporate office contacted her to inform her that service is scheduled for 2/10. If she has any questions or she needs to reschedule, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 13, 2017
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for a replacement. A representative should contact him within the next few business days if they have not contacted him already. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement of the dishwasher. If she still needs assistance, she can contact our Vendor Relations department at (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. After review, due to the delay we have price adjusted the order and are sending a check in the amount $53.50. We ask that Mr. and Mrs. [redacted] please reference invoice [redacted] as the refund confirmation invoice and allow 1-3 weeks to receive the check. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that the replacement television was shipped. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com: Now the HHGregg has went out of business...this is horrible
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a discounted price due to the fact that the order was cancelled and the product is no longer available.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. - Only because I don't have to call them again I hope. The process of achieving this solution was by no means acceptable. Please see below:Contact was made by Warrantech on April 11th, 2016 and I was advised they had made an appointment for me with [redacted] for the last appointment of the day (I was assured this would be after 5:00 pm) on Tuesday, April 12th, 2016. I verified this with [redacted] as well. On Tuesday the 12th, [redacted] called at 3:00 pm telling me they would be there in 30 minutes. I called [redacted] and they said they absolutely could not make an appointment after 5 and all of a sudden there was no record of the conversation I had with their person or the supervisor from Warrantech. So I called Hhgregg back (which I guess is Warrantech) and had to literally scream to get to someone who could give me an answer. I was transferred then to 'Tier 1' who advise me that all this time I should have been transferred there to find me a different repair service. She advised that she would set me up with Comp Teks (which I had originally and never called me back nor provided a good phone number to reach them... a week went by and I was switched to [redacted]). So she tells me to call them first thing the next morning and schedule an appointment. I did. They had none of my info and said even when they got it, they couldn't schedule anything for over a week. I did my own research (on my own time) and found a repair person who would service a Samsung dishwasher. I called Tier 1 (May I remind you at this point that it takes an act of Congress to be transferred there even with an authorization number - so each phone call I make is roughly an hour or more). I verified exactly what I needed to be reimbursed the costs and they tell me I need to have the repair person call them before doing any repairs. I agree. The repair person came on Saturday, April 16th, 2016 and I explain this to him. He troubleshoots and tells me what is wrong. I call Tier 1. They are closed on Saturday. I get an estimate from the repair person and pay him the diagnostic fee. I call back on Monday and I'm told that they are there on Saturday and they don't know why I was told that they were closed. OMG. I give them the estimate. They never call me back to advise what the next step is. On April 19th I call and I'm told that they need a breakdown of parts, part numbers and labor costs. One part is under the manufacturer warranty so I'd have to go through the manufacturer to order it. Then they look and see that the dishwasher is over the dollar limit for repairs. They tell me I have to contact another department to get the diagnostic fee reimbursed and that in about 24-48 hours they will send a credit for 80% of the purchase price of the dishwasher to the store so I can buy a new one. Uhhh... my plan said it would be replaced with no hidden charges or deductibles etc. Not that I would have a credit for less than I paid and have to foot the $200 difference! So I hang up. I contact HHGregg corporate and ask about the PSP and I'm advised that it should be replaced 100%. I explain my situation and the representative apologizes (a first) and handles the issue sending a credit to the store for 100% of the purchase price as well as sending my info to the claims department for my diagnostic fee reimbursement. One rep from corporate finally handled the situation. I am not completely satisfied because of everything I had to go through to reach this resolution. I will take it so I can be done with all the headache.
Regards,
[redacted]
March 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced. Since the manufacturer covered the store credit for the washer, the remainder of the service plan coverage should transfer to the new washer. It is my understanding that the manufacturer is covering the cost of delivery.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team