Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH Greg. Yes, the TV was working when my wife purchased it. However, we did not immediately take possession of the TV; it was picked later that afternoon. The TV was still on the wall when it was purchased. Between the time it was purchased and picked up, it had been removed from the wall and wrapped up. The TV was not plugged in to show it was in good condition when I arrived to pick it up. In good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurred. How do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watch. If they cannot verify, why are they putting the sole responsibility on us?
Regards,
[redacted]
March 6, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I am sorry for any frustration Mr. [redacted] experienced with his...
order. We regret that we are unable to authorize a return for the mattress. As indicated in our return policy, bedding is not eligible for return. Our records indicate that an adjustable base was delivered on 3/4.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It is a shame that it had to go this far. This should have been done on 8/29/16. Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office. I am anxious to see how long it will take the refund on my credit card statement to appear.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. It took me cancelling the order before a reply was sent out by HHGREGG.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The salesman at HH GREGG assured me if anything broke, the unit (washer or dryer) would've replaced. It reads that way on the first page of the warranty. It is a false statement. They forget to tell you if there are any repairs, the costs of those repairs will be deducted from what you paid and from what your refund will be. They allow 3 or 4 repairs. That insures that you will not get back your total refund. To blame this on Warrenteck who supplies the warranty, is very appalling. Seems like a fraudulent act. The victims are the American people!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At...
times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
February 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his financing.We apologize for any inconvenience Mr. [redacted] has experienced. We...
regret to inform that we are unable to adjust the financing promotion due to the fact that we did not offer 32 months interest free of financing. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] experienced. We are glad to hear the washer was repaired. If there are any questions or concerns, our call center can be reached at (866)974-7344. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her wall oven.I apologize for any inconvenience Ms. Fleming...
experienced. We regret that given the length of time that has passed, we are unable to offer a return or an exchange. As indicated in our return policy, the return period is 30 days. We are also unable to install the handles for a different model on the wall oven.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted] experienced. We regret...
that we are unable to authorize a return or an exchange of the television.Our store is not responsible for abandoned property. We request that Mr. [redacted] pick up the television within the next 30 days or our store personnel will dispose of the television. If Mr. [redacted] picks up the television and provides us with the serial number, we can offer to research his concerns about the warranty claim further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s rewards card.
The address has been updated and another card in the processing...
charge. The processing time along with mailing can take up to 30 days. The tracking (confirmation) number verifying Ms. [redacted] rewards card is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Customer Relations Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thanks for working on my behalf with HH gregg The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only. That offer is NOT acceptable I will not accept their offer and void any other actions. I may have to persue this matter in a Court Of Law Thank You,[redacted]
*
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current rebuttal.
I apologize if it was not previously explained that credits are issued by the warranty provider, and not hhGregg. Unfortunately we don’t have information as to why the reimbursement was lower, however it have been a number of reasons why. We ask that that Mr. [redacted] reaches out to the warranty provider warrantech for better assistance.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his television.We apologize for any inconvenience Mr. [redacted] encountered. We have concluded that there is no further information to add to our original responses.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This has been dragging on for weeks/several months now. HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls. We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls. We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND. We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame. You called us and told us that you would come pick up the appliances. We took off of work and sat home ALL DAY. Nobody ever showed up, and nobody came to pick up our appliances on October 13, 2016. YOU LIED TO US AGAIN!!This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances. STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything. So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND. We don't want to deal with this anymore, we don't want to deal with the LIES. We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUND. For the past three months since you don't have the appliances in stock, we just want a FULL REFUND. We have told you this for 3 1/2 months now... we just want a FULL REFUND. Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!We don't want anymore LIES. Stop "dragging your feet". We are tired of dealing with this. Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND. That is the ONLY thing that we want. We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND. Stop making EMPTY promises, and LIES. Just come pick up the appliances and issue us a FULL 100% REFUND. That is all that we want. We just want a 100% FULL REFUND.Regards,[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience she may have experienced. We regret...
that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issues.
We apologize for the inconvenience and frustration [redacted] experienced. We...
are unable to authorize use of the hhGregg card at the closing location. Due to the store liquidation all sales are final and the hhGregg card is not an accepted form of payment. [redacted] does have the option of going into another location that is not closing in order to use the card and receive special financing; however the pricing will be different. If [redacted] would like to speak more about this matter I did reach out and provide a contact number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH Greg. Yes, the TV was working when my wife purchased it. However, we did not immediately take possession of the TV; it was picked later that afternoon. The TV was still on the wall when it was purchased. Between the time it was purchased and picked up, it had been removed from the wall and wrapped up. The TV was not plugged in to show it was in good condition when I arrived to pick it up. In good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurred. How do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watch. If they cannot verify, why are they putting the sole responsibility on us?
Regards,
[redacted]
March 6, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I am sorry for any frustration Mr. [redacted] experienced with his...
order. We regret that we are unable to authorize a return for the mattress. As indicated in our return policy, bedding is not eligible for return. Our records indicate that an adjustable base was delivered on 3/4.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It is a shame that it had to go this far. This should have been done on 8/29/16. Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office. I am anxious to see how long it will take the refund on my credit card statement to appear.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. It took me cancelling the order before a reply was sent out by HHGREGG.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The salesman at HH GREGG assured me if anything broke, the unit (washer or dryer) would've replaced. It reads that way on the first page of the warranty. It is a false statement. They forget to tell you if there are any repairs, the costs of those repairs will be deducted from what you paid and from what your refund will be. They allow 3 or 4 repairs. That insures that you will not get back your total refund. To blame this on Warrenteck who supplies the warranty, is very appalling. Seems like a fraudulent act. The victims are the American people!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At...
times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
February 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his financing.We apologize for any inconvenience Mr. [redacted] has experienced. We...
regret to inform that we are unable to adjust the financing promotion due to the fact that we did not offer 32 months interest free of financing. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] experienced. We are glad to hear the washer was repaired. If there are any questions or concerns, our call center can be reached at (866)974-7344. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her wall oven.I apologize for any inconvenience Ms. Fleming...
experienced. We regret that given the length of time that has passed, we are unable to offer a return or an exchange. As indicated in our return policy, the return period is 30 days. We are also unable to install the handles for a different model on the wall oven.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted] experienced. We regret...
that we are unable to authorize a return or an exchange of the television.Our store is not responsible for abandoned property. We request that Mr. [redacted] pick up the television within the next 30 days or our store personnel will dispose of the television. If Mr. [redacted] picks up the television and provides us with the serial number, we can offer to research his concerns about the warranty claim further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s rewards card.
The address has been updated and another card in the processing...
charge. The processing time along with mailing can take up to 30 days. The tracking (confirmation) number verifying Ms. [redacted] rewards card is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Customer Relations Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thanks for working on my behalf with HH gregg The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only. That offer is NOT acceptable I will not accept their offer and void any other actions. I may have to persue this matter in a Court Of Law Thank You,[redacted]
*
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current rebuttal.
I apologize if it was not previously explained that credits are issued by the warranty provider, and not hhGregg. Unfortunately we don’t have information as to why the reimbursement was lower, however it have been a number of reasons why. We ask that that Mr. [redacted] reaches out to the warranty provider warrantech for better assistance.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his television.We apologize for any inconvenience Mr. [redacted] encountered. We have concluded that there is no further information to add to our original responses.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This has been dragging on for weeks/several months now. HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls. We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls. We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND. We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame. You called us and told us that you would come pick up the appliances. We took off of work and sat home ALL DAY. Nobody ever showed up, and nobody came to pick up our appliances on October 13, 2016. YOU LIED TO US AGAIN!!This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances. STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything. So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND. We don't want to deal with this anymore, we don't want to deal with the LIES. We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUND. For the past three months since you don't have the appliances in stock, we just want a FULL REFUND. We have told you this for 3 1/2 months now... we just want a FULL REFUND. Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!We don't want anymore LIES. Stop "dragging your feet". We are tired of dealing with this. Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND. That is the ONLY thing that we want. We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND. Stop making EMPTY promises, and LIES. Just come pick up the appliances and issue us a FULL 100% REFUND. That is all that we want. We just want a 100% FULL REFUND.Regards,[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience she may have experienced. We regret...
that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issues.
We apologize for the inconvenience and frustration [redacted] experienced. We...
are unable to authorize use of the hhGregg card at the closing location. Due to the store liquidation all sales are final and the hhGregg card is not an accepted form of payment. [redacted] does have the option of going into another location that is not closing in order to use the card and receive special financing; however the pricing will be different. If [redacted] would like to speak more about this matter I did reach out and provide a contact number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]