November 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s rewards card.
The address has been updated and another card in the processing...
charge. The processing time along with mailing can take up to 30 days. The tracking (confirmation) number verifying Ms. [redacted] rewards card is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Customer Relations Department
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] experienced. We are glad to hear the washer was repaired. If there are any questions or concerns, our call center can be reached at (866)974-7344. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issues.
We apologize for the inconvenience and frustration [redacted] experienced. We...
are unable to authorize use of the hhGregg card at the closing location. Due to the store liquidation all sales are final and the hhGregg card is not an accepted form of payment. [redacted] does have the option of going into another location that is not closing in order to use the card and receive special financing; however the pricing will be different. If [redacted] would like to speak more about this matter I did reach out and provide a contact number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At...
times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
April 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his television.We apologize for any inconvenience Mr. [redacted] encountered. We have concluded that there is no further information to add to our original responses.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH Greg. Yes, the TV was working when my wife purchased it. However, we did not immediately take possession of the TV; it was picked later that afternoon. The TV was still on the wall when it was purchased. Between the time it was purchased and picked up, it had been removed from the wall and wrapped up. The TV was not plugged in to show it was in good condition when I arrived to pick it up. In good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurred. How do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watch. If they cannot verify, why are they putting the sole responsibility on us?
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This has been dragging on for weeks/several months now. HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls. We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls. We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND. We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame. You called us and told us that you would come pick up the appliances. We took off of work and sat home ALL DAY. Nobody ever showed up, and nobody came to pick up our appliances on October 13, 2016. YOU LIED TO US AGAIN!!This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances. STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything. So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND. We don't want to deal with this anymore, we don't want to deal with the LIES. We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUND. For the past three months since you don't have the appliances in stock, we just want a FULL REFUND. We have told you this for 3 1/2 months now... we just want a FULL REFUND. Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!We don't want anymore LIES. Stop "dragging your feet". We are tired of dealing with this. Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND. That is the ONLY thing that we want. We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND. Stop making EMPTY promises, and LIES. Just come pick up the appliances and issue us a FULL 100% REFUND. That is all that we want. We just want a 100% FULL REFUND.Regards,[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience she may have experienced. We regret...
that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform...
that we are unable to return the funds to the time frame it was purchased in. Mr. [redacted] needs to file a dispute with his credit card company in order to receive the funds.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Below is the message I received. When I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timeline. Under no circumstances will I consider the complaint closed until the job and damages are taken care of. It has been over a month since I filed my complaint and still nothing has been done,Please advise what I should do next.Thanks.
Regards,
[redacted]
March 6, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I am sorry for any frustration Mr. [redacted] experienced with his...
order. We regret that we are unable to authorize a return for the mattress. As indicated in our return policy, bedding is not eligible for return. Our records indicate that an adjustable base was delivered on 3/4.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The salesman at HH GREGG assured me if anything broke, the unit (washer or dryer) would've replaced. It reads that way on the first page of the warranty. It is a false statement. They forget to tell you if there are any repairs, the costs of those repairs will be deducted from what you paid and from what your refund will be. They allow 3 or 4 repairs. That insures that you will not get back your total refund. To blame this on Warrenteck who supplies the warranty, is very appalling. Seems like a fraudulent act. The victims are the American people!
Regards,
[redacted]
October 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the dryer was repaired. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the refrigerator.Our representative contacted the service plan administrator and was informed that they arranged service with an alternate service provider. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be reflected in the account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
January 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. We have...
processed a return. The pick up for the mattress and base are scheduled for 01/28/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. - Only because I don't have to call them again I hope. The process of achieving this solution was by no means acceptable. Please see below:Contact was made by Warrantech on April 11th, 2016 and I was advised they had made an appointment for me with [redacted] for the last appointment of the day (I was assured this would be after 5:00 pm) on Tuesday, April 12th, 2016. I verified this with [redacted] as well. On Tuesday the 12th, [redacted] called at 3:00 pm telling me they would be there in 30 minutes. I called [redacted] and they said they absolutely could not make an appointment after 5 and all of a sudden there was no record of the conversation I had with their person or the supervisor from Warrantech. So I called Hhgregg back (which I guess is Warrantech) and had to literally scream to get to someone who could give me an answer. I was transferred then to 'Tier 1' who advise me that all this time I should have been transferred there to find me a different repair service. She advised that she would set me up with Comp Teks (which I had originally and never called me back nor provided a good phone number to reach them... a week went by and I was switched to [redacted]). So she tells me to call them first thing the next morning and schedule an appointment. I did. They had none of my info and said even when they got it, they couldn't schedule anything for over a week. I did my own research (on my own time) and found a repair person who would service a Samsung dishwasher. I called Tier 1 (May I remind you at this point that it takes an act of Congress to be transferred there even with an authorization number - so each phone call I make is roughly an hour or more). I verified exactly what I needed to be reimbursed the costs and they tell me I need to have the repair person call them before doing any repairs. I agree. The repair person came on Saturday, April 16th, 2016 and I explain this to him. He troubleshoots and tells me what is wrong. I call Tier 1. They are closed on Saturday. I get an estimate from the repair person and pay him the diagnostic fee. I call back on Monday and I'm told that they are there on Saturday and they don't know why I was told that they were closed. OMG. I give them the estimate. They never call me back to advise what the next step is. On April 19th I call and I'm told that they need a breakdown of parts, part numbers and labor costs. One part is under the manufacturer warranty so I'd have to go through the manufacturer to order it. Then they look and see that the dishwasher is over the dollar limit for repairs. They tell me I have to contact another department to get the diagnostic fee reimbursed and that in about 24-48 hours they will send a credit for 80% of the purchase price of the dishwasher to the store so I can buy a new one. Uhhh... my plan said it would be replaced with no hidden charges or deductibles etc. Not that I would have a credit for less than I paid and have to foot the $200 difference! So I hang up. I contact HHGregg corporate and ask about the PSP and I'm advised that it should be replaced 100%. I explain my situation and the representative apologizes (a first) and handles the issue sending a credit to the store for 100% of the purchase price as well as sending my info to the claims department for my diagnostic fee reimbursement. One rep from corporate finally handled the situation. I am not completely satisfied because of everything I had to go through to reach this resolution. I will take it so I can be done with all the headache.
Regards,
[redacted]
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding her in store experience. We apologize for any misunderstanding. However, we...
are unable to honor her request. The model desired is a close out model and soon to be discontinued. We do not have them in stock and we will no longer be receiving them. We do have similar models, she can re-select at her local store or at our online website at www.hhgregg.com. We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
November 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s rewards card.
The address has been updated and another card in the processing...
charge. The processing time along with mailing can take up to 30 days. The tracking (confirmation) number verifying Ms. [redacted] rewards card is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Customer Relations Department
December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] experienced. We are glad to hear the washer was repaired. If there are any questions or concerns, our call center can be reached at (866)974-7344. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issues.
We apologize for the inconvenience and frustration [redacted] experienced. We...
are unable to authorize use of the hhGregg card at the closing location. Due to the store liquidation all sales are final and the hhGregg card is not an accepted form of payment. [redacted] does have the option of going into another location that is not closing in order to use the card and receive special financing; however the pricing will be different. If [redacted] would like to speak more about this matter I did reach out and provide a contact number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At...
times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
April 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his television.We apologize for any inconvenience Mr. [redacted] encountered. We have concluded that there is no further information to add to our original responses.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH Greg. Yes, the TV was working when my wife purchased it. However, we did not immediately take possession of the TV; it was picked later that afternoon. The TV was still on the wall when it was purchased. Between the time it was purchased and picked up, it had been removed from the wall and wrapped up. The TV was not plugged in to show it was in good condition when I arrived to pick it up. In good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurred. How do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watch. If they cannot verify, why are they putting the sole responsibility on us?
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This has been dragging on for weeks/several months now. HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls. We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls. We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND. We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame. You called us and told us that you would come pick up the appliances. We took off of work and sat home ALL DAY. Nobody ever showed up, and nobody came to pick up our appliances on October 13, 2016. YOU LIED TO US AGAIN!!This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances. STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything. So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND. We don't want to deal with this anymore, we don't want to deal with the LIES. We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUND. For the past three months since you don't have the appliances in stock, we just want a FULL REFUND. We have told you this for 3 1/2 months now... we just want a FULL REFUND. Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!We don't want anymore LIES. Stop "dragging your feet". We are tired of dealing with this. Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND. That is the ONLY thing that we want. We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND. Stop making EMPTY promises, and LIES. Just come pick up the appliances and issue us a FULL 100% REFUND. That is all that we want. We just want a 100% FULL REFUND.Regards,[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience she may have experienced. We regret...
that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform...
that we are unable to return the funds to the time frame it was purchased in. Mr. [redacted] needs to file a dispute with his credit card company in order to receive the funds.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Below is the message I received. When I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timeline. Under no circumstances will I consider the complaint closed until the job and damages are taken care of. It has been over a month since I filed my complaint and still nothing has been done,Please advise what I should do next.Thanks.
Regards,
[redacted]
March 6, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I am sorry for any frustration Mr. [redacted] experienced with his...
order. We regret that we are unable to authorize a return for the mattress. As indicated in our return policy, bedding is not eligible for return. Our records indicate that an adjustable base was delivered on 3/4.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The salesman at HH GREGG assured me if anything broke, the unit (washer or dryer) would've replaced. It reads that way on the first page of the warranty. It is a false statement. They forget to tell you if there are any repairs, the costs of those repairs will be deducted from what you paid and from what your refund will be. They allow 3 or 4 repairs. That insures that you will not get back your total refund. To blame this on Warrenteck who supplies the warranty, is very appalling. Seems like a fraudulent act. The victims are the American people!
Regards,
[redacted]
October 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the dryer was repaired. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the refrigerator.Our representative contacted the service plan administrator and was informed that they arranged service with an alternate service provider. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be reflected in the account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
January 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. We have...
processed a return. The pick up for the mattress and base are scheduled for 01/28/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. - Only because I don't have to call them again I hope. The process of achieving this solution was by no means acceptable. Please see below:Contact was made by Warrantech on April 11th, 2016 and I was advised they had made an appointment for me with [redacted] for the last appointment of the day (I was assured this would be after 5:00 pm) on Tuesday, April 12th, 2016. I verified this with [redacted] as well. On Tuesday the 12th, [redacted] called at 3:00 pm telling me they would be there in 30 minutes. I called [redacted] and they said they absolutely could not make an appointment after 5 and all of a sudden there was no record of the conversation I had with their person or the supervisor from Warrantech. So I called Hhgregg back (which I guess is Warrantech) and had to literally scream to get to someone who could give me an answer. I was transferred then to 'Tier 1' who advise me that all this time I should have been transferred there to find me a different repair service. She advised that she would set me up with Comp Teks (which I had originally and never called me back nor provided a good phone number to reach them... a week went by and I was switched to [redacted]). So she tells me to call them first thing the next morning and schedule an appointment. I did. They had none of my info and said even when they got it, they couldn't schedule anything for over a week. I did my own research (on my own time) and found a repair person who would service a Samsung dishwasher. I called Tier 1 (May I remind you at this point that it takes an act of Congress to be transferred there even with an authorization number - so each phone call I make is roughly an hour or more). I verified exactly what I needed to be reimbursed the costs and they tell me I need to have the repair person call them before doing any repairs. I agree. The repair person came on Saturday, April 16th, 2016 and I explain this to him. He troubleshoots and tells me what is wrong. I call Tier 1. They are closed on Saturday. I get an estimate from the repair person and pay him the diagnostic fee. I call back on Monday and I'm told that they are there on Saturday and they don't know why I was told that they were closed. OMG. I give them the estimate. They never call me back to advise what the next step is. On April 19th I call and I'm told that they need a breakdown of parts, part numbers and labor costs. One part is under the manufacturer warranty so I'd have to go through the manufacturer to order it. Then they look and see that the dishwasher is over the dollar limit for repairs. They tell me I have to contact another department to get the diagnostic fee reimbursed and that in about 24-48 hours they will send a credit for 80% of the purchase price of the dishwasher to the store so I can buy a new one. Uhhh... my plan said it would be replaced with no hidden charges or deductibles etc. Not that I would have a credit for less than I paid and have to foot the $200 difference! So I hang up. I contact HHGregg corporate and ask about the PSP and I'm advised that it should be replaced 100%. I explain my situation and the representative apologizes (a first) and handles the issue sending a credit to the store for 100% of the purchase price as well as sending my info to the claims department for my diagnostic fee reimbursement. One rep from corporate finally handled the situation. I am not completely satisfied because of everything I had to go through to reach this resolution. I will take it so I can be done with all the headache.
Regards,
[redacted]
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding her in store experience. We apologize for any misunderstanding. However, we...
are unable to honor her request. The model desired is a close out model and soon to be discontinued. We do not have them in stock and we will no longer be receiving them. We do have similar models, she can re-select at her local store or at our online website at www.hhgregg.com. We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team