January 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be reflected in the account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
October 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the dryer was repaired. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration Ms. [redacted] experienced with the...
order. It is our understanding that FedEx has completed their investigation of the claim. A representative from our corporate office contacted Ms. [redacted] to inform her that we are processing a refund. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. We have...
processed a return. The pick up for the mattress and base are scheduled for 01/28/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding her in store experience. We apologize for any misunderstanding. However, we...
are unable to honor her request. The model desired is a close out model and soon to be discontinued. We do not have them in stock and we will no longer be receiving them. We do have similar models, she can re-select at her local store or at our online website at www.hhgregg.com. We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in touch every week with the warranty company. HH Gregg should take responsibility for action of a warranty company representing them.I am a very dissatisfied customer.
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the refrigerator.Our representative contacted the service plan administrator and was informed that they arranged service with an alternate service provider. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform...
that we are unable to return the funds to the time frame it was purchased in. Mr. [redacted] needs to file a dispute with his credit card company in order to receive the funds.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Below is the message I received. When I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timeline. Under no circumstances will I consider the complaint closed until the job and damages are taken care of. It has been over a month since I filed my complaint and still nothing has been done,Please advise what I should do next.Thanks.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted] we took the washer but the full fillment was not meant we were not supposed to be paid to take the old one we were. we were supposed to have the washer that day but the ware house was in ky. and takes a week. I called Justin has soon has I got home he said in that case because of our time we were supposed to have the store one shipped to our house from the store that day if the manger would have called and the matching dryer at no cost or and a 200 dollar credit because we did not want the warranty. but it did not work that way we had to take the store policy and warrntech does not understand at all weve been with out a washer for a month. because not working right. warrntech did not bother to call to see if it went okay and smotthly. we had to pay for them to take the old one, did not get the maytch dryer like Justin promised. we had to take the warranty or the store would of made us pay extra for the washer even though it was on sale.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website. The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred. I do not feel my complaint will be addressed appropriately or in a timely manner. I have lost all faith and trust in HH Gregg and I do not think I should have to wait 15 more business days (three weeks) to have this issue resolved. I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg. I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened. He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided. I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional. I would prefer to be contacted by a Corporate Representative within the next week.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no resolution provided. The company took no accountability for their failures. Instead, they apologized for "my frustration", but no apologize for the company's actions (or lack of) that engendered the "frustration". Nor did they provide or identify a remediation for the inaccurate and fraudulent information provided on their website. HH Greggs continues to exhibit poor customer service and proves that they do not value the customer.
Regards,
[redacted]
April 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] complaint about his order.I apologize for any inconvenience he experienced. We...
are processing a refund for his order. He should receive it in the next 30 days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]
I have received your letter regarding [redacted] concerns about her financing.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that her order did not qualify for the finance offer because the amount of the purchase did not reach the required minimum. I am sorry for any misunderstanding. If she has any questions, the card administrator can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 11, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concern about the appliance purchase. I apologize for any frustration [redacted] has experienced. We have contacted the warranty provider Warrantech. On 11/11/16 the unit was repaired at approximately 9pm CST. If Ms. [redacted] has any further issues, we ask that she contact Warrantech at 877-456-9643. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company HH Gregg has continued to hire to "fix" the dishwasher literally dropped the part off and has not actually installed the part. The problem continues and due to the extensive time on the calls to wait for someone to talk to in customer service at HH Gregg, I have not been able to tell them it hasn't been fixed. I would either like a refund and they can have the dishwasher back OR they can hire a competent company to fix the dishwasher. I prefer the first as I would much rather never have to deal with HH Gregg again.
Regards,
[redacted]
December 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that an exchange for the recliner was authorized. We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications DepartmentDM/rlb
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer additional store credit. Our records indicate that she selected a replacement model. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order was fulfilled on 12/14/16. We hope the pick up process went smoothly and hope he enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be reflected in the account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
October 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the dryer was repaired. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration Ms. [redacted] experienced with the...
order. It is our understanding that FedEx has completed their investigation of the claim. A representative from our corporate office contacted Ms. [redacted] to inform her that we are processing a refund. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. We have...
processed a return. The pick up for the mattress and base are scheduled for 01/28/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding her in store experience. We apologize for any misunderstanding. However, we...
are unable to honor her request. The model desired is a close out model and soon to be discontinued. We do not have them in stock and we will no longer be receiving them. We do have similar models, she can re-select at her local store or at our online website at www.hhgregg.com. We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in touch every week with the warranty company. HH Gregg should take responsibility for action of a warranty company representing them.I am a very dissatisfied customer.
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the refrigerator.Our representative contacted the service plan administrator and was informed that they arranged service with an alternate service provider. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform...
that we are unable to return the funds to the time frame it was purchased in. Mr. [redacted] needs to file a dispute with his credit card company in order to receive the funds.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Below is the message I received. When I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timeline. Under no circumstances will I consider the complaint closed until the job and damages are taken care of. It has been over a month since I filed my complaint and still nothing has been done,Please advise what I should do next.Thanks.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted] we took the washer but the full fillment was not meant we were not supposed to be paid to take the old one we were. we were supposed to have the washer that day but the ware house was in ky. and takes a week. I called Justin has soon has I got home he said in that case because of our time we were supposed to have the store one shipped to our house from the store that day if the manger would have called and the matching dryer at no cost or and a 200 dollar credit because we did not want the warranty. but it did not work that way we had to take the store policy and warrntech does not understand at all weve been with out a washer for a month. because not working right. warrntech did not bother to call to see if it went okay and smotthly. we had to pay for them to take the old one, did not get the maytch dryer like Justin promised. we had to take the warranty or the store would of made us pay extra for the washer even though it was on sale.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website. The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred. I do not feel my complaint will be addressed appropriately or in a timely manner. I have lost all faith and trust in HH Gregg and I do not think I should have to wait 15 more business days (three weeks) to have this issue resolved. I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg. I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened. He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided. I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional. I would prefer to be contacted by a Corporate Representative within the next week.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no resolution provided. The company took no accountability for their failures. Instead, they apologized for "my frustration", but no apologize for the company's actions (or lack of) that engendered the "frustration". Nor did they provide or identify a remediation for the inaccurate and fraudulent information provided on their website. HH Greggs continues to exhibit poor customer service and proves that they do not value the customer.
Regards,
[redacted]
April 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] complaint about his order.I apologize for any inconvenience he experienced. We...
are processing a refund for his order. He should receive it in the next 30 days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]
I have received your letter regarding [redacted] concerns about her financing.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that her order did not qualify for the finance offer because the amount of the purchase did not reach the required minimum. I am sorry for any misunderstanding. If she has any questions, the card administrator can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 11, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concern about the appliance purchase. I apologize for any frustration [redacted] has experienced. We have contacted the warranty provider Warrantech. On 11/11/16 the unit was repaired at approximately 9pm CST. If Ms. [redacted] has any further issues, we ask that she contact Warrantech at 877-456-9643. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company HH Gregg has continued to hire to "fix" the dishwasher literally dropped the part off and has not actually installed the part. The problem continues and due to the extensive time on the calls to wait for someone to talk to in customer service at HH Gregg, I have not been able to tell them it hasn't been fixed. I would either like a refund and they can have the dishwasher back OR they can hire a competent company to fix the dishwasher. I prefer the first as I would much rather never have to deal with HH Gregg again.
Regards,
[redacted]
December 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that an exchange for the recliner was authorized. We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications DepartmentDM/rlb
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer additional store credit. Our records indicate that she selected a replacement model. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order was fulfilled on 12/14/16. We hope the pick up process went smoothly and hope he enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team