Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted] experienced. We regret...
that we are unable to authorize a return or an exchange of the television.Our store is not responsible for abandoned property. We request that Mr. [redacted] pick up the television within the next 30 days or our store personnel will dispose of the television. If Mr. [redacted] picks up the television and provides us with the serial number, we can offer to research his concerns about the warranty claim further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration Ms. [redacted] experienced with the...
order. It is our understanding that FedEx has completed their investigation of the claim. A representative from our corporate office contacted Ms. [redacted] to inform her that we are processing a refund. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thanks for working on my behalf with HH gregg The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only. That offer is NOT acceptable I will not accept their offer and void any other actions. I may have to persue this matter in a Court Of Law Thank You,[redacted]
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. It took me cancelling the order before a reply was sent out by HHGREGG.
Regards,
[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current rebuttal.
I apologize if it was not previously explained that credits are issued by the warranty provider, and not hhGregg. Unfortunately we don’t have information as to why the reimbursement was lower, however it have been a number of reasons why. We ask that that Mr. [redacted] reaches out to the warranty provider warrantech for better assistance.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in touch every week with the warranty company. HH Gregg should take responsibility for action of a warranty company representing them.I am a very dissatisfied customer.
Regards,
[redacted]
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her wall oven.I apologize for any inconvenience Ms. Fleming...
experienced. We regret that given the length of time that has passed, we are unable to offer a return or an exchange. As indicated in our return policy, the return period is 30 days. We are also unable to install the handles for a different model on the wall oven.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
March 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced. Since the manufacturer covered the store credit for the washer, the remainder of the service plan coverage should transfer to the new washer. It is my understanding that the manufacturer is covering the cost of delivery.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund issue.
We apologize for any inconvenience Mr. [redacted] may have...
experienced. Our records indicate Mr. [redacted] order was canceled 11/25/16. Mr. [redacted] was also emailed 11/25/16 at 8:25am confirming that the order was canceled and could take 7/10 business days for the refund to be issued
12/05/16 $140.39 was issued back to Mr. [redacted] PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 22, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We regret that we are unable to offer...
the reimbursement she requested. We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Ms. [redacted] experienced. I...
regret that we were unable to delivery the refrigerator was promised. As requested a refund has been processed in the form of a check. We ask that Ms. [redacted] please allow 7/10 business days for the check to be processed and mailed. I reached out to Ms. [redacted] with her confirmation number and provided a call back number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience [redacted]...
[redacted] is experiencing. Based on the purchase date, [redacted] is currently under a manufacture warranty and is required to report all issues outside of 30days to Samsung. The contact number to Samsung is 800-726-7864.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called my Credit card and there was nothing wrong with my account before I filled the complaint with the Revdex.com. As a matter of fact the credit card company is still waiting for HHGregg to finalize the process. HHGregg is lying and they over sold the TV in the original complaint. I am very upset that they are blaming my bank, shame on them! This was deceptive advertising. I have proof that my credit card was fine if needed!
Regards,
[redacted]
March 9, 2016RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize an exchange for her washer. Our...
records indicate that the service plan she purchased is administered through Warrantech. We contacted the administrator and were informed that they located the part needed for the repair. Ms. Anderson should receive a call from the servicer once the part arrives. If she has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]
I have received your letter regarding [redacted] concerns about her financing.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that her order did not qualify for the finance offer because the amount of the purchase did not reach the required minimum. I am sorry for any misunderstanding. If she has any questions, the card administrator can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer additional store credit. Our records indicate that she selected a replacement model. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience Ms. [redacted] experienced and the delay...
on getting her fridge. Our records indicate Ms. [redacted] fridge was delivered 11/29/16 with no issues. For compensation for the delay we ask that Ms. [redacted] contacts the purchase location and request to speak with a manager.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted] experienced. We regret...
that we are unable to authorize a return or an exchange of the television.Our store is not responsible for abandoned property. We request that Mr. [redacted] pick up the television within the next 30 days or our store personnel will dispose of the television. If Mr. [redacted] picks up the television and provides us with the serial number, we can offer to research his concerns about the warranty claim further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration Ms. [redacted] experienced with the...
order. It is our understanding that FedEx has completed their investigation of the claim. A representative from our corporate office contacted Ms. [redacted] to inform her that we are processing a refund. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thanks for working on my behalf with HH gregg The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only. That offer is NOT acceptable I will not accept their offer and void any other actions. I may have to persue this matter in a Court Of Law Thank You,[redacted]
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. It took me cancelling the order before a reply was sent out by HHGREGG.
Regards,
[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current rebuttal.
I apologize if it was not previously explained that credits are issued by the warranty provider, and not hhGregg. Unfortunately we don’t have information as to why the reimbursement was lower, however it have been a number of reasons why. We ask that that Mr. [redacted] reaches out to the warranty provider warrantech for better assistance.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in touch every week with the warranty company. HH Gregg should take responsibility for action of a warranty company representing them.I am a very dissatisfied customer.
Regards,
[redacted]
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her wall oven.I apologize for any inconvenience Ms. Fleming...
experienced. We regret that given the length of time that has passed, we are unable to offer a return or an exchange. As indicated in our return policy, the return period is 30 days. We are also unable to install the handles for a different model on the wall oven.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
March 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced. Since the manufacturer covered the store credit for the washer, the remainder of the service plan coverage should transfer to the new washer. It is my understanding that the manufacturer is covering the cost of delivery.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund issue.
We apologize for any inconvenience Mr. [redacted] may have...
experienced. Our records indicate Mr. [redacted] order was canceled 11/25/16. Mr. [redacted] was also emailed 11/25/16 at 8:25am confirming that the order was canceled and could take 7/10 business days for the refund to be issued
12/05/16 $140.39 was issued back to Mr. [redacted] PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 22, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We regret that we are unable to offer...
the reimbursement she requested. We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Ms. [redacted] experienced. I...
regret that we were unable to delivery the refrigerator was promised. As requested a refund has been processed in the form of a check. We ask that Ms. [redacted] please allow 7/10 business days for the check to be processed and mailed. I reached out to Ms. [redacted] with her confirmation number and provided a call back number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience [redacted]...
[redacted] is experiencing. Based on the purchase date, [redacted] is currently under a manufacture warranty and is required to report all issues outside of 30days to Samsung. The contact number to Samsung is 800-726-7864.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called my Credit card and there was nothing wrong with my account before I filled the complaint with the Revdex.com. As a matter of fact the credit card company is still waiting for HHGregg to finalize the process. HHGregg is lying and they over sold the TV in the original complaint. I am very upset that they are blaming my bank, shame on them! This was deceptive advertising. I have proof that my credit card was fine if needed!
Regards,
[redacted]
March 9, 2016RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize an exchange for her washer. Our...
records indicate that the service plan she purchased is administered through Warrantech. We contacted the administrator and were informed that they located the part needed for the repair. Ms. Anderson should receive a call from the servicer once the part arrives. If she has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]
I have received your letter regarding [redacted] concerns about her financing.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that her order did not qualify for the finance offer because the amount of the purchase did not reach the required minimum. I am sorry for any misunderstanding. If she has any questions, the card administrator can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer additional store credit. Our records indicate that she selected a replacement model. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience Ms. [redacted] experienced and the delay...
on getting her fridge. Our records indicate Ms. [redacted] fridge was delivered 11/29/16 with no issues. For compensation for the delay we ask that Ms. [redacted] contacts the purchase location and request to speak with a manager.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]