September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tablet. We request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his service plan.I apologize for any misunderstanding. As indicated in the Limit of...
Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s repair concern.I apologize for any frustration [redacted] may have experienced. After contacting the premium...
service plan administrator Warrantech, the records show that a repair was completed on January 10th, 2017. In order to maintain good customer relations, we are sending Mr. [redacted] a check in the amount of $60.00 for the service fee described. We ask that 1-3 weeks be allowed to receive the check. In regards to refunding the premium service plan, per the service agreement we are unable to send the request in for processing due to the warranty being used to pay for service, parts and the repair. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 13, 2017
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for a replacement. A representative should contact him within the next few business days if they have not contacted him already. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear. I am very angry at this point Ms peps never and I mean never tried to contact me . She is a lier. I have called him Gregg here in mentor all this week feb 17,18, and 20. They said another dishwasher came in damaged and want me to cancel my original order and reorder once again this is abserd. I have never dealt with a bunch of liers as these individuals My next move will be the tv to see if I can get some resokution
Regards,
[redacted]
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short...
of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that the replacement television was shipped. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current issue.
I do apologize for the issues Ms. [redacted] experienced. The $100.00 credit was offered off the laptop that was back ordered, however Ms. [redacted] returned that laptop therefore the credit was not issued, and instead she received a full refund which went back to the original form of payment 01/03/17. Unfortunately there is nothing else that can be done at this time.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s complaint.I apologize for any frustration Mr. [redacted] may have experienced. I regret that at this time we do have any further information regarding the case. Mr. [redacted] has been refunded in full and we look forward to providing great future service. If Mr. [redacted] has any further concerns our customer care team can be reached at 866-974-7344. We appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced with...
her delivery. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $75.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 17, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the order was returned. The refund was processed back onto the hhGregg credit card on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement of the dishwasher. If she still needs assistance, she can contact our Vendor Relations department at (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the...
replacement of the washer. She may have the option to request reimbursement for laundry expenses through Warrantech. If she has any questions, the administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. After review, due to the delay we have price adjusted the order and are sending a check in the amount $53.50. We ask that Mr. and Mrs. [redacted] please reference invoice [redacted] as the refund confirmation invoice and allow 1-3 weeks to receive the check. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
July 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]...
concerns about the tv pick-up and pricing. I apologize for any inconvenience Mr. [redacted] experienced. Due to the delay in order pick-up processing, communication and confusion surrounding Mr. [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $117.00. The gift card will be mailed to Mr. [redacted] via USPS mail and he can expect to receive it within 1-2 weeks. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer coverage. As indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and normal use of the product. It is our understanding that the incident [redacted] described does not qualify as normal use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] send us a refund or pay for my new working washing machine
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tablet. We request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his service plan.I apologize for any misunderstanding. As indicated in the Limit of...
Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s repair concern.I apologize for any frustration [redacted] may have experienced. After contacting the premium...
service plan administrator Warrantech, the records show that a repair was completed on January 10th, 2017. In order to maintain good customer relations, we are sending Mr. [redacted] a check in the amount of $60.00 for the service fee described. We ask that 1-3 weeks be allowed to receive the check. In regards to refunding the premium service plan, per the service agreement we are unable to send the request in for processing due to the warranty being used to pay for service, parts and the repair. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 13, 2017
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for a replacement. A representative should contact him within the next few business days if they have not contacted him already. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear. I am very angry at this point Ms peps never and I mean never tried to contact me . She is a lier. I have called him Gregg here in mentor all this week feb 17,18, and 20. They said another dishwasher came in damaged and want me to cancel my original order and reorder once again this is abserd. I have never dealt with a bunch of liers as these individuals My next move will be the tv to see if I can get some resokution
Regards,
[redacted]
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short...
of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that the replacement television was shipped. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current issue.
I do apologize for the issues Ms. [redacted] experienced. The $100.00 credit was offered off the laptop that was back ordered, however Ms. [redacted] returned that laptop therefore the credit was not issued, and instead she received a full refund which went back to the original form of payment 01/03/17. Unfortunately there is nothing else that can be done at this time.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s complaint.I apologize for any frustration Mr. [redacted] may have experienced. I regret that at this time we do have any further information regarding the case. Mr. [redacted] has been refunded in full and we look forward to providing great future service. If Mr. [redacted] has any further concerns our customer care team can be reached at 866-974-7344. We appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced with...
her delivery. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $75.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 17, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the order was returned. The refund was processed back onto the hhGregg credit card on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement of the dishwasher. If she still needs assistance, she can contact our Vendor Relations department at (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the...
replacement of the washer. She may have the option to request reimbursement for laundry expenses through Warrantech. If she has any questions, the administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. After review, due to the delay we have price adjusted the order and are sending a check in the amount $53.50. We ask that Mr. and Mrs. [redacted] please reference invoice [redacted] as the refund confirmation invoice and allow 1-3 weeks to receive the check. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
July 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]...
concerns about the tv pick-up and pricing. I apologize for any inconvenience Mr. [redacted] experienced. Due to the delay in order pick-up processing, communication and confusion surrounding Mr. [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $117.00. The gift card will be mailed to Mr. [redacted] via USPS mail and he can expect to receive it within 1-2 weeks. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer coverage. As indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and normal use of the product. It is our understanding that the incident [redacted] described does not qualify as normal use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] send us a refund or pay for my new working washing machine
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]