Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted the warranty company several times, before they were able to get someone to come and look at the stove. They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/16. This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all. Its already been about 2 weeks without a stove, and now I have to wait 2 more weeks. This is the warranty company that you chose to represent your organization, so they are a reflection of you. I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that. I have to microwave food or buy fast food, this is not acceptable.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced....
We regret that we are unable to offer her a refund. It is our understanding that the manufacturer has determined that there might be an issue with her house vent.In the interest of good customer relations, we can offer to reimburse her up to $100 if she would like to have an alternate service provider evaluate the issue with her dryer. If she would like to take advantage of this offer, we request that she send the paid receipt for the service call to the following address within the next 60 days.Corporate Office, hhgreggAttn. Communications department4151 E. 96th StreetIndianapolis, IN 46240The manufacturer should be able to provide her with contact information for authorized service providers in her area. LG can be reached at (800) 243-0000.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the store credit.I apologize for any inconvenience Ms. [redacted] experienced. As...
indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered product. When the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claim. Our representative contacted Warrantech on behalf of Ms. [redacted] and they authorized an additional store credit of $211. For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices [redacted] and [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear. I am very angry at this point Ms peps never and I mean never tried to contact me . She is a lier. I have called him Gregg here in mentor all this week feb 17,18, and 20. They said another dishwasher came in damaged and want me to cancel my original order and reorder once again this is abserd. I have never dealt with a bunch of liers as these individuals My next move will be the tv to see if I can get some resokution
Regards,
[redacted]
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 30, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the washer.We apologize for any inconvenience [redacted] encountered. We have concluded that there is no further information to add to our original responses. As previously stated, the option of a store credit or a warranty cancellation (prorated amount) has been offered. Mr. [redacted] may contact Warrantech a (877)456-9643 with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue
We apologize for the inconvenience and frustration Mr. [redacted] experienced....
Based on the information from warrantech a claim was opened 02/20/17 due to issues with the HDMI port. The warranty will cover all repairs due to mechanical issues, and a credit to reselect is only issued when the unit is not repairable. Included is the form needed to cancel the psp, however if the service pan is canceled Mr. [redacted] will no longer qualify to get the television repaired or replaced.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short...
of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 17, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the order was returned. The refund was processed back onto the hhGregg credit card on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s repair concern.I apologize for any frustration [redacted] may have experienced. After contacting the premium...
service plan administrator Warrantech, the records show that a repair was completed on January 10th, 2017. In order to maintain good customer relations, we are sending Mr. [redacted] a check in the amount of $60.00 for the service fee described. We ask that 1-3 weeks be allowed to receive the check. In regards to refunding the premium service plan, per the service agreement we are unable to send the request in for processing due to the warranty being used to pay for service, parts and the repair. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. After contacting the warranty administrator Warrantech, parts were installed on 12/21/16. The servicer stated that Ms. [redacted] was to observe the unit, and call back if there were any further issues. The servicer nor the warranty administrator has received any further communication from Ms. [redacted]. As a courtesy, the servicer will be contacting Ms. [redacted] to see if a service call needs set-up. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was told I lived too far for them to deliver This is why it took me a couple weeks to get it back but I was not concerned because of the 30 day return policy I emailed Tim pics 2 weeks ago and still have had no response I will attach pics I sent. The pics with the black lines are what it looked like before I took it back and the last is the one after I took it out in the cold There is no damage to the outside of the screen it is internal th outside of the screen is fine
March 23, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records...
indicate that there was a refund of $869.03 processed back on card ending in [redacted] on 03/16/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
July 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]...
concerns about the tv pick-up and pricing. I apologize for any inconvenience Mr. [redacted] experienced. Due to the delay in order pick-up processing, communication and confusion surrounding Mr. [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $117.00. The gift card will be mailed to Mr. [redacted] via USPS mail and he can expect to receive it within 1-2 weeks. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his service plan.I apologize for any misunderstanding. As indicated in the Limit of...
Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his/her purchase.We apologize for any inconvenience [redacted] has experienced. Our records...
indicate that the order was cancelled and refunded on 12/10/16. The funds may take up to 7 business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again. I"m sure they will be more than elated to never have me as a customer again. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted the warranty company several times, before they were able to get someone to come and look at the stove. They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/16. This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all. Its already been about 2 weeks without a stove, and now I have to wait 2 more weeks. This is the warranty company that you chose to represent your organization, so they are a reflection of you. I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that. I have to microwave food or buy fast food, this is not acceptable.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced....
We regret that we are unable to offer her a refund. It is our understanding that the manufacturer has determined that there might be an issue with her house vent.In the interest of good customer relations, we can offer to reimburse her up to $100 if she would like to have an alternate service provider evaluate the issue with her dryer. If she would like to take advantage of this offer, we request that she send the paid receipt for the service call to the following address within the next 60 days.Corporate Office, hhgreggAttn. Communications department4151 E. 96th StreetIndianapolis, IN 46240The manufacturer should be able to provide her with contact information for authorized service providers in her area. LG can be reached at (800) 243-0000.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the store credit.I apologize for any inconvenience Ms. [redacted] experienced. As...
indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered product. When the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claim. Our representative contacted Warrantech on behalf of Ms. [redacted] and they authorized an additional store credit of $211. For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices [redacted] and [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear. I am very angry at this point Ms peps never and I mean never tried to contact me . She is a lier. I have called him Gregg here in mentor all this week feb 17,18, and 20. They said another dishwasher came in damaged and want me to cancel my original order and reorder once again this is abserd. I have never dealt with a bunch of liers as these individuals My next move will be the tv to see if I can get some resokution
Regards,
[redacted]
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 30, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the washer.We apologize for any inconvenience [redacted] encountered. We have concluded that there is no further information to add to our original responses. As previously stated, the option of a store credit or a warranty cancellation (prorated amount) has been offered. Mr. [redacted] may contact Warrantech a (877)456-9643 with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue
We apologize for the inconvenience and frustration Mr. [redacted] experienced....
Based on the information from warrantech a claim was opened 02/20/17 due to issues with the HDMI port. The warranty will cover all repairs due to mechanical issues, and a credit to reselect is only issued when the unit is not repairable. Included is the form needed to cancel the psp, however if the service pan is canceled Mr. [redacted] will no longer qualify to get the television repaired or replaced.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short...
of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 17, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the order was returned. The refund was processed back onto the hhGregg credit card on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s repair concern.I apologize for any frustration [redacted] may have experienced. After contacting the premium...
service plan administrator Warrantech, the records show that a repair was completed on January 10th, 2017. In order to maintain good customer relations, we are sending Mr. [redacted] a check in the amount of $60.00 for the service fee described. We ask that 1-3 weeks be allowed to receive the check. In regards to refunding the premium service plan, per the service agreement we are unable to send the request in for processing due to the warranty being used to pay for service, parts and the repair. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. After contacting the warranty administrator Warrantech, parts were installed on 12/21/16. The servicer stated that Ms. [redacted] was to observe the unit, and call back if there were any further issues. The servicer nor the warranty administrator has received any further communication from Ms. [redacted]. As a courtesy, the servicer will be contacting Ms. [redacted] to see if a service call needs set-up. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was told I lived too far for them to deliver This is why it took me a couple weeks to get it back but I was not concerned because of the 30 day return policy I emailed Tim pics 2 weeks ago and still have had no response I will attach pics I sent. The pics with the black lines are what it looked like before I took it back and the last is the one after I took it out in the cold There is no damage to the outside of the screen it is internal th outside of the screen is fine
March 23, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records...
indicate that there was a refund of $869.03 processed back on card ending in [redacted] on 03/16/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
July 14, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]...
concerns about the tv pick-up and pricing. I apologize for any inconvenience Mr. [redacted] experienced. Due to the delay in order pick-up processing, communication and confusion surrounding Mr. [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $117.00. The gift card will be mailed to Mr. [redacted] via USPS mail and he can expect to receive it within 1-2 weeks. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his service plan.I apologize for any misunderstanding. As indicated in the Limit of...
Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his/her purchase.We apologize for any inconvenience [redacted] has experienced. Our records...
indicate that the order was cancelled and refunded on 12/10/16. The funds may take up to 7 business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again. I"m sure they will be more than elated to never have me as a customer again. Thank you.
Regards,
[redacted]