[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# 1195731) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website. The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred. I do not feel my complaint will be addressed appropriately or in a timely manner. I have lost all faith and trust in HH Gregg and I do not think I should have to wait 15 more business days (three weeks) to have this issue resolved. I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg. I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened. He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided. I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional. I would prefer to be contacted by a Corporate Representative within the next week.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already responded to this canned, cut and paste answer in my last response. This is exactly the same response HH GREGG sent the last time which clearly means they do not care about this issue and or their customers. My response is exactly as was the last response sent to HH Greg except this time I am including a photo of the box that clearly says Blu-ray 3-D. I am certain that they will continue to contend that they did not know anything about something that is clearly written on the box of the product they sold me not Samsung.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted] we took the washer but the full fillment was not meant we were not supposed to be paid to take the old one we were. we were supposed to have the washer that day but the ware house was in ky. and takes a week. I called Justin has soon has I got home he said in that case because of our time we were supposed to have the store one shipped to our house from the store that day if the manger would have called and the matching dryer at no cost or and a 200 dollar credit because we did not want the warranty. but it did not work that way we had to take the store policy and warrntech does not understand at all weve been with out a washer for a month. because not working right. warrntech did not bother to call to see if it went okay and smotthly. we had to pay for them to take the old one, did not get the maytch dryer like Justin promised. we had to take the warranty or the store would of made us pay extra for the washer even though it was on sale.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company HH Gregg has continued to hire to "fix" the dishwasher literally dropped the part off and has not actually installed the part. The problem continues and due to the extensive time on the calls to wait for someone to talk to in customer service at HH Gregg, I have not been able to tell them it hasn't been fixed. I would either like a refund and they can have the dishwasher back OR they can hire a competent company to fix the dishwasher. I prefer the first as I would much rather never have to deal with HH Gregg again.
Regards,
[redacted]
July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s range.I am sorry for her continued disappointment. However, we are unable to offer further compensation. We hope that the servicer is able to resolve her concerns in an expeditious manner.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no resolution provided. The company took no accountability for their failures. Instead, they apologized for "my frustration", but no apologize for the company's actions (or lack of) that engendered the "frustration". Nor did they provide or identify a remediation for the inaccurate and fraudulent information provided on their website. HH Greggs continues to exhibit poor customer service and proves that they do not value the customer.
Regards,
[redacted]
August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the service plans.I apologize for any frustration Ms. Poore experienced....
Service plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request form. I have enclosed a pdf copy of the form. It can be mailed to the address listed at the bottom of the form. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about her refrigerator repair. I apologize for any frustration Ms. [redacted] has experienced. After contacting the warranty provider Warrantech, the claim was escalated. The delay was due to the service...
center stating that they were unable to get into contact with Ms. [redacted]. Service has now been scheduled for 12/16. I regret any delay or confusion and we look forward to serving Mr. [redacted]. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
December 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that an exchange for the recliner was authorized. We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications DepartmentDM/rlb
December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order was fulfilled on 12/14/16. We hope the pick up process went smoothly and hope he enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted] [redacted]
November 11, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concern about the appliance purchase. I apologize for any frustration [redacted] has experienced. We have contacted the warranty provider Warrantech. On 11/11/16 the unit was repaired at approximately 9pm CST. If Ms. [redacted] has any further issues, we ask that she contact Warrantech at 877-456-9643. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
April 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] complaint about his order.I apologize for any inconvenience he experienced. We...
are processing a refund for his order. He should receive it in the next 30 days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the television and the service plan.I apologize for any misunderstanding....
Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards, what about the inconvenience don't you think that I am entitled to compensation after 3 weeks without the use of my refrigerator which is still broke.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business provided 80% off to for this customer to buy the merchandise item sold. Therefore should go through Bose who has the Items to replace it as the customer, "satisfaction guarantee" prescribes. Bose corporation has agreed.
Regards,
[redacted]
August 7, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience she experienced....
We regret that we are unable to authorize a replacement. It is our understanding that parts on order.In the interest of good customer relations, a representative at our corporate office authorized a price adjustment. She should receive the refund in the next 30 days. If she has any questions about the repair, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted]...
experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $25.00 gift card. He should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# 1195731) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website. The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred. I do not feel my complaint will be addressed appropriately or in a timely manner. I have lost all faith and trust in HH Gregg and I do not think I should have to wait 15 more business days (three weeks) to have this issue resolved. I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg. I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened. He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided. I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional. I would prefer to be contacted by a Corporate Representative within the next week.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already responded to this canned, cut and paste answer in my last response. This is exactly the same response HH GREGG sent the last time which clearly means they do not care about this issue and or their customers. My response is exactly as was the last response sent to HH Greg except this time I am including a photo of the box that clearly says Blu-ray 3-D. I am certain that they will continue to contend that they did not know anything about something that is clearly written on the box of the product they sold me not Samsung.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted] we took the washer but the full fillment was not meant we were not supposed to be paid to take the old one we were. we were supposed to have the washer that day but the ware house was in ky. and takes a week. I called Justin has soon has I got home he said in that case because of our time we were supposed to have the store one shipped to our house from the store that day if the manger would have called and the matching dryer at no cost or and a 200 dollar credit because we did not want the warranty. but it did not work that way we had to take the store policy and warrntech does not understand at all weve been with out a washer for a month. because not working right. warrntech did not bother to call to see if it went okay and smotthly. we had to pay for them to take the old one, did not get the maytch dryer like Justin promised. we had to take the warranty or the store would of made us pay extra for the washer even though it was on sale.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company HH Gregg has continued to hire to "fix" the dishwasher literally dropped the part off and has not actually installed the part. The problem continues and due to the extensive time on the calls to wait for someone to talk to in customer service at HH Gregg, I have not been able to tell them it hasn't been fixed. I would either like a refund and they can have the dishwasher back OR they can hire a competent company to fix the dishwasher. I prefer the first as I would much rather never have to deal with HH Gregg again.
Regards,
[redacted]
July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s range.I am sorry for her continued disappointment. However, we are unable to offer further compensation. We hope that the servicer is able to resolve her concerns in an expeditious manner.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no resolution provided. The company took no accountability for their failures. Instead, they apologized for "my frustration", but no apologize for the company's actions (or lack of) that engendered the "frustration". Nor did they provide or identify a remediation for the inaccurate and fraudulent information provided on their website. HH Greggs continues to exhibit poor customer service and proves that they do not value the customer.
Regards,
[redacted]
August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the service plans.I apologize for any frustration Ms. Poore experienced....
Service plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request form. I have enclosed a pdf copy of the form. It can be mailed to the address listed at the bottom of the form. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about her refrigerator repair. I apologize for any frustration Ms. [redacted] has experienced. After contacting the warranty provider Warrantech, the claim was escalated. The delay was due to the service...
center stating that they were unable to get into contact with Ms. [redacted]. Service has now been scheduled for 12/16. I regret any delay or confusion and we look forward to serving Mr. [redacted]. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
December 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that an exchange for the recliner was authorized. We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications DepartmentDM/rlb
December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order was fulfilled on 12/14/16. We hope the pick up process went smoothly and hope he enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted] [redacted]
November 11, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s concern about the appliance purchase. I apologize for any frustration [redacted] has experienced. We have contacted the warranty provider Warrantech. On 11/11/16 the unit was repaired at approximately 9pm CST. If Ms. [redacted] has any further issues, we ask that she contact Warrantech at 877-456-9643. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
April 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] complaint about his order.I apologize for any inconvenience he experienced. We...
are processing a refund for his order. He should receive it in the next 30 days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the television and the service plan.I apologize for any misunderstanding....
Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards, what about the inconvenience don't you think that I am entitled to compensation after 3 weeks without the use of my refrigerator which is still broke.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business provided 80% off to for this customer to buy the merchandise item sold. Therefore should go through Bose who has the Items to replace it as the customer, "satisfaction guarantee" prescribes. Bose corporation has agreed.
Regards,
[redacted]
August 7, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience she experienced....
We regret that we are unable to authorize a replacement. It is our understanding that parts on order.In the interest of good customer relations, a representative at our corporate office authorized a price adjustment. She should receive the refund in the next 30 days. If she has any questions about the repair, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted]...
experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $25.00 gift card. He should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team