[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Ms. [redacted] experienced. I...
regret that we were unable to delivery the refrigerator was promised. As requested a refund has been processed in the form of a check. We ask that Ms. [redacted] please allow 7/10 business days for the check to be processed and mailed. I reached out to Ms. [redacted] with her confirmation number and provided a call back number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the service plans.I apologize for any frustration Ms. Poore experienced....
Service plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request form. I have enclosed a pdf copy of the form. It can be mailed to the address listed at the bottom of the form. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about her refrigerator repair. I apologize for any frustration Ms. [redacted] has experienced. After contacting the warranty provider Warrantech, the claim was escalated. The delay was due to the service...
center stating that they were unable to get into contact with Ms. [redacted]. Service has now been scheduled for 12/16. I regret any delay or confusion and we look forward to serving Mr. [redacted]. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# 1195731) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already responded to this canned, cut and paste answer in my last response. This is exactly the same response HH GREGG sent the last time which clearly means they do not care about this issue and or their customers. My response is exactly as was the last response sent to HH Greg except this time I am including a photo of the box that clearly says Blu-ray 3-D. I am certain that they will continue to contend that they did not know anything about something that is clearly written on the box of the product they sold me not Samsung.
[redacted]
November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience [redacted]...
[redacted] is experiencing. Based on the purchase date, [redacted] is currently under a manufacture warranty and is required to report all issues outside of 30days to Samsung. The contact number to Samsung is 800-726-7864.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience Ms. [redacted] experienced and the delay...
on getting her fridge. Our records indicate Ms. [redacted] fridge was delivered 11/29/16 with no issues. For compensation for the delay we ask that Ms. [redacted] contacts the purchase location and request to speak with a manager.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted] [redacted]
October 22, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We regret that we are unable to offer...
the reimbursement she requested. We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called my Credit card and there was nothing wrong with my account before I filled the complaint with the Revdex.com. As a matter of fact the credit card company is still waiting for HHGregg to finalize the process. HHGregg is lying and they over sold the TV in the original complaint. I am very upset that they are blaming my bank, shame on them! This was deceptive advertising. I have proof that my credit card was fine if needed!
Regards,
[redacted]
July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s range.I am sorry for her continued disappointment. However, we are unable to offer further compensation. We hope that the servicer is able to resolve her concerns in an expeditious manner.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund issue.
We apologize for any inconvenience Mr. [redacted] may have...
experienced. Our records indicate Mr. [redacted] order was canceled 11/25/16. Mr. [redacted] was also emailed 11/25/16 at 8:25am confirming that the order was canceled and could take 7/10 business days for the refund to be issued
12/05/16 $140.39 was issued back to Mr. [redacted] PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 9, 2016RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize an exchange for her washer. Our...
records indicate that the service plan she purchased is administered through Warrantech. We contacted the administrator and were informed that they located the part needed for the repair. Ms. Anderson should receive a call from the servicer once the part arrives. If she has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the return and the service plan.I apologize for any frustration Mr. [redacted] experienced....
I have attached a service plan cancellation request form. The original purchaser of the service plan would need to fill out the form and mail it to the address listed at the bottom of the form for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter. I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five.
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted]...
experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $25.00 gift card. He should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 15, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that a refund was processed on 02/27/17 in the amount of $773.82. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty issue.
We apologize for the issues Mrs. [redacted] experienced...
with her washer. Warrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs. [redacted] with a credit to reselect.
If the warranty is canceled Mrs. [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked date. Warrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it.
If Mrs. [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....
Our records indicate Ms. [redacted] was issued an exchange on 12/13/16 for the correct base.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Ms. [redacted] experienced. I...
regret that we were unable to delivery the refrigerator was promised. As requested a refund has been processed in the form of a check. We ask that Ms. [redacted] please allow 7/10 business days for the check to be processed and mailed. I reached out to Ms. [redacted] with her confirmation number and provided a call back number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the service plans.I apologize for any frustration Ms. Poore experienced....
Service plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request form. I have enclosed a pdf copy of the form. It can be mailed to the address listed at the bottom of the form. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about her refrigerator repair. I apologize for any frustration Ms. [redacted] has experienced. After contacting the warranty provider Warrantech, the claim was escalated. The delay was due to the service...
center stating that they were unable to get into contact with Ms. [redacted]. Service has now been scheduled for 12/16. I regret any delay or confusion and we look forward to serving Mr. [redacted]. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# 1195731) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already responded to this canned, cut and paste answer in my last response. This is exactly the same response HH GREGG sent the last time which clearly means they do not care about this issue and or their customers. My response is exactly as was the last response sent to HH Greg except this time I am including a photo of the box that clearly says Blu-ray 3-D. I am certain that they will continue to contend that they did not know anything about something that is clearly written on the box of the product they sold me not Samsung.
[redacted]
November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience [redacted]...
[redacted] is experiencing. Based on the purchase date, [redacted] is currently under a manufacture warranty and is required to report all issues outside of 30days to Samsung. The contact number to Samsung is 800-726-7864.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience Ms. [redacted] experienced and the delay...
on getting her fridge. Our records indicate Ms. [redacted] fridge was delivered 11/29/16 with no issues. For compensation for the delay we ask that Ms. [redacted] contacts the purchase location and request to speak with a manager.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted] [redacted]
October 22, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We regret that we are unable to offer...
the reimbursement she requested. We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called my Credit card and there was nothing wrong with my account before I filled the complaint with the Revdex.com. As a matter of fact the credit card company is still waiting for HHGregg to finalize the process. HHGregg is lying and they over sold the TV in the original complaint. I am very upset that they are blaming my bank, shame on them! This was deceptive advertising. I have proof that my credit card was fine if needed!
Regards,
[redacted]
July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s range.I am sorry for her continued disappointment. However, we are unable to offer further compensation. We hope that the servicer is able to resolve her concerns in an expeditious manner.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund issue.
We apologize for any inconvenience Mr. [redacted] may have...
experienced. Our records indicate Mr. [redacted] order was canceled 11/25/16. Mr. [redacted] was also emailed 11/25/16 at 8:25am confirming that the order was canceled and could take 7/10 business days for the refund to be issued
12/05/16 $140.39 was issued back to Mr. [redacted] PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 9, 2016RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize an exchange for her washer. Our...
records indicate that the service plan she purchased is administered through Warrantech. We contacted the administrator and were informed that they located the part needed for the repair. Ms. Anderson should receive a call from the servicer once the part arrives. If she has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the return and the service plan.I apologize for any frustration Mr. [redacted] experienced....
I have attached a service plan cancellation request form. The original purchaser of the service plan would need to fill out the form and mail it to the address listed at the bottom of the form for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter. I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five.
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted]...
experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $25.00 gift card. He should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 15, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that a refund was processed on 02/27/17 in the amount of $773.82. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty issue.
We apologize for the issues Mrs. [redacted] experienced...
with her washer. Warrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs. [redacted] with a credit to reselect.
If the warranty is canceled Mrs. [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked date. Warrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it.
If Mrs. [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....
Our records indicate Ms. [redacted] was issued an exchange on 12/13/16 for the correct base.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]