Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. Richardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that we are unable to authorize a return. As indicated in our Return Policy, the return period is 30 days. We hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her gift card has been processed. Please allow 7 to 10 business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 7, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience she experienced....
We regret that we are unable to authorize a replacement. It is our understanding that parts on order.In the interest of good customer relations, a representative at our corporate office authorized a price adjustment. She should receive the refund in the next 30 days. If she has any questions about the repair, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issues.
I apologize for the customer service Mr. [redacted]...
experienced at our local store. We pride ourselves on convenience and strong customer service at HhGregg and the service you received certainly did not reflect our standards. We hope to have further opportunities to demonstrate that we can serve you better. Our records indicate a refund was issued on 02/04/17 in the amount of $1597.27.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her dishwasher.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the dishwasher qualifies for an exchange.If she needs assistance with arranging a repair, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and issues you are experiencing with the warranty provider. Unfortunately hhGregg is not authorized to make any decision regarding repairs or exchanges through the warranty company. I would recommend contacting the warranty provider Warrantech to discuss your credit and when it will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 21, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] repair concerns.
I apologize for any inconvenience and frustrations Ms....
[redacted] may have experienced. I was able to speak with Ms. [redacted] this morning to let her know that a credit has been issued to reselect. I’ve asked Ms. [redacted] to please allow 24rs for the credit to process, and if she has any further questions of concerns to give myself a call.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney
Executive Team
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. Our stores do not keep record of inbound calls. Any agreement by our store representatives will need pursued at the store level. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards, what about the inconvenience don't you think that I am entitled to compensation after 3 weeks without the use of my refrigerator which is still broke.
[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the television and the service plan.I apologize for any misunderstanding....
Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not been out to my house to determine what is wrong with my unit. I have requested for a repair tech and they are yet to provide me with a tech. No one has determined what the issue is. For all we know it is the seal given the fact the items in the freezer continue to thaw on their own. It appears HH Gregg is claiming they have made an attempt to respond to me. They have not. I have not had one clear conversation with their company and no repair person has been sent to my house. I personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with them. My complaint is very valid!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Whenever I requested the refund, this merchant said it was refunded to my paypal, but paypal said the refund didn't initiate. So I will reject until my refund will be credited into my paypal account.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Mr. [redacted]’s finance and TV concern.I apologize for any inconvenience Mr. [redacted] may have experienced. As...
a company hhgregg does not have access to the card administrator’s records. [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel. In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our 30 return/exchange policy. Streaming devices may be able to be used to obtain access to HULU. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has resolved the issue with the mattress. However, we are still waiting on the discount for the refrigerator. We have provided the name of the employee and the number he can be reached at. We were also informed by the contracted shipping company to deal with HH Gregg corporation about the matter, as they do not handle any financial transactions. HH Gregg corporate is trying to pass the buck to a company that cannot address the issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business provided 80% off to for this customer to buy the merchandise item sold. Therefore should go through Bose who has the Items to replace it as the customer, "satisfaction guarantee" prescribes. Bose corporation has agreed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty.We apologize for any inconvenience Mr. [redacted] encountered. We regret to...
inform that we are unable to provide a service agreement at a prorated charge. If the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreement. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. Richardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that we are unable to authorize a return. As indicated in our Return Policy, the return period is 30 days. We hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her gift card has been processed. Please allow 7 to 10 business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 7, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience she experienced....
We regret that we are unable to authorize a replacement. It is our understanding that parts on order.In the interest of good customer relations, a representative at our corporate office authorized a price adjustment. She should receive the refund in the next 30 days. If she has any questions about the repair, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issues.
I apologize for the customer service Mr. [redacted]...
experienced at our local store. We pride ourselves on convenience and strong customer service at HhGregg and the service you received certainly did not reflect our standards. We hope to have further opportunities to demonstrate that we can serve you better. Our records indicate a refund was issued on 02/04/17 in the amount of $1597.27.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her dishwasher.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the dishwasher qualifies for an exchange.If she needs assistance with arranging a repair, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and issues you are experiencing with the warranty provider. Unfortunately hhGregg is not authorized to make any decision regarding repairs or exchanges through the warranty company. I would recommend contacting the warranty provider Warrantech to discuss your credit and when it will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 21, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] repair concerns.
I apologize for any inconvenience and frustrations Ms....
[redacted] may have experienced. I was able to speak with Ms. [redacted] this morning to let her know that a credit has been issued to reselect. I’ve asked Ms. [redacted] to please allow 24rs for the credit to process, and if she has any further questions of concerns to give myself a call.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney
Executive Team
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. Our stores do not keep record of inbound calls. Any agreement by our store representatives will need pursued at the store level. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards, what about the inconvenience don't you think that I am entitled to compensation after 3 weeks without the use of my refrigerator which is still broke.
[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the television and the service plan.I apologize for any misunderstanding....
Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not been out to my house to determine what is wrong with my unit. I have requested for a repair tech and they are yet to provide me with a tech. No one has determined what the issue is. For all we know it is the seal given the fact the items in the freezer continue to thaw on their own. It appears HH Gregg is claiming they have made an attempt to respond to me. They have not. I have not had one clear conversation with their company and no repair person has been sent to my house. I personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with them. My complaint is very valid!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Whenever I requested the refund, this merchant said it was refunded to my paypal, but paypal said the refund didn't initiate. So I will reject until my refund will be credited into my paypal account.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Mr. [redacted]’s finance and TV concern.I apologize for any inconvenience Mr. [redacted] may have experienced. As...
a company hhgregg does not have access to the card administrator’s records. [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel. In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our 30 return/exchange policy. Streaming devices may be able to be used to obtain access to HULU. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has resolved the issue with the mattress. However, we are still waiting on the discount for the refrigerator. We have provided the name of the employee and the number he can be reached at. We were also informed by the contracted shipping company to deal with HH Gregg corporation about the matter, as they do not handle any financial transactions. HH Gregg corporate is trying to pass the buck to a company that cannot address the issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business provided 80% off to for this customer to buy the merchandise item sold. Therefore should go through Bose who has the Items to replace it as the customer, "satisfaction guarantee" prescribes. Bose corporation has agreed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty.We apologize for any inconvenience Mr. [redacted] encountered. We regret to...
inform that we are unable to provide a service agreement at a prorated charge. If the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreement. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team