Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled). I should not have to monitor my accounts to see a strange refund and contact THEM for information. 2) The egregious period of time (3 weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor. The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com. That is not even remotely an appropriate response to the allegations I have made here.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have tried to contact warrantech which is the provider of hh gregg extended warranty contracts, the problem I have is from previous problem that was under warranty. The door is not sealing on the freezer due to the metal guide seems to be bent or something which is not allowing the door to close properly. If you are not going to stand behind a door that isn't properly closing with a warranty that says it covers mechanical defect, then I would like the documentation that shows it is not covered. I believe a door not being able close properly would be a mechanical defect. And if you are not going to stand behind warranty hh gregg sold me then hh gregg should refund my money I paid for that warranty.
Regards,
[redacted]
November
19, 2015RE:
[redacted]
I have received your letter
regarding [redacted] concerns about his range.I apologize for any
inconvenience [redacted] experienced. Our records indicate that he purchased a
major component service plan, which would not cover the issue he...
described.In the interest of
good customer relations, we can offer to refund the service plan in full. If he
would like to take advantage of this offer, we request that he fill out the
enclosed form and mail it to the address listed at the bottom of the form.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter. I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover.
Regards,
[redacted]
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the return and the service plan.I apologize for any frustration Mr. [redacted] experienced....
I have attached a service plan cancellation request form. The original purchaser of the service plan would need to fill out the form and mail it to the address listed at the bottom of the form for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
November 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty.We apologize for any inconvenience Mr. [redacted] encountered. We regret to...
inform that we are unable to provide a service agreement at a prorated charge. If the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreement. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
August 2, 2016Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted]Dear [redacted] :We received your letter regarding [redacted] concern regarding her HP desktop.We apologize for any inconvenience [redacted] encountered. We regret...
any misunderstanding, however we are unable to repair or replace the unit due to the fact that cosmetic damages are not covered under the warranty. [redacted] may cancel the warranty and she will receive a prorated refund. The cancellation form is attached. It can be mailed to the address listed at the bottom of the form. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive TeamEnclosure
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Mr. [redacted]’s finance and TV concern.I apologize for any inconvenience Mr. [redacted] may have experienced. As...
a company hhgregg does not have access to the card administrator’s records. [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel. In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our 30 return/exchange policy. Streaming devices may be able to be used to obtain access to HULU. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her gift card has been processed. Please allow 7 to 10 business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. Our stores do not keep record of inbound calls. Any agreement by our store representatives will need pursued at the store level. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her dishwasher.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the dishwasher qualifies for an exchange.If she needs assistance with arranging a repair, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issues.
I apologize for the customer service Mr. [redacted]...
experienced at our local store. We pride ourselves on convenience and strong customer service at HhGregg and the service you received certainly did not reflect our standards. We hope to have further opportunities to demonstrate that we can serve you better. Our records indicate a refund was issued on 02/04/17 in the amount of $1597.27.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has resolved the issue with the mattress. However, we are still waiting on the discount for the refrigerator. We have provided the name of the employee and the number he can be reached at. We were also informed by the contracted shipping company to deal with HH Gregg corporation about the matter, as they do not handle any financial transactions. HH Gregg corporate is trying to pass the buck to a company that cannot address the issue.
Regards,
[redacted]
January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding the repair on his unit.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, only the sealed refrigeration system is covered under his ten-year major component plan. For any other malfunctions, Whirlpool can be reached at (800)253-1301 to set up service. However, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation form. It has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated we are unable to fulfill her request. The product was not advertised as a 3D BluRay player, she would have to go through Samsung for any reimbursement. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his refrigerator repair.We regret his continued disappointment. Our representative contacted the service plan administrator and was informed that the refrigerator is functioning properly. If Mr. Jones experiences any further issues, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
I have received your follow-up letter regarding [redacted]' concerns about her television.We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Samsung did not sell me this unit HH Gregg sold me the unit . I took the time to call Samsung and spoke to a representative who told me that before any merchandise is sent to a retail store that merchandise is explained and trained to the retail store staff of its functionality and obviously description of the product . HH Greg has no business selling merchandise to a consumer that they do not understand the functionality of especially in this high-tech world we live in. I specifically shop for a TV and a compatible DVD player. During my shopping experience the sales person took me around to each TV that fit my criteria explained it and proceeded to take me to the only DVD theater system they had in the store which was the Samsung 3-D DVD theater system. So how in the world did h.h. gregg not know that this was a 3-D Blu-ray player when it was the only one they had in the store. HHgreg needs to take FULL RESPONSIBILITY and stop blaming Samsung for its shortfalls.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled). I should not have to monitor my accounts to see a strange refund and contact THEM for information. 2) The egregious period of time (3 weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor. The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com. That is not even remotely an appropriate response to the allegations I have made here.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have tried to contact warrantech which is the provider of hh gregg extended warranty contracts, the problem I have is from previous problem that was under warranty. The door is not sealing on the freezer due to the metal guide seems to be bent or something which is not allowing the door to close properly. If you are not going to stand behind a door that isn't properly closing with a warranty that says it covers mechanical defect, then I would like the documentation that shows it is not covered. I believe a door not being able close properly would be a mechanical defect. And if you are not going to stand behind warranty hh gregg sold me then hh gregg should refund my money I paid for that warranty.
Regards,
[redacted]
November
19, 2015RE:
[redacted]
I have received your letter
regarding [redacted] concerns about his range.I apologize for any
inconvenience [redacted] experienced. Our records indicate that he purchased a
major component service plan, which would not cover the issue he...
described.In the interest of
good customer relations, we can offer to refund the service plan in full. If he
would like to take advantage of this offer, we request that he fill out the
enclosed form and mail it to the address listed at the bottom of the form.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter. I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover.
Regards,
[redacted]
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the return and the service plan.I apologize for any frustration Mr. [redacted] experienced....
I have attached a service plan cancellation request form. The original purchaser of the service plan would need to fill out the form and mail it to the address listed at the bottom of the form for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure
November 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty.We apologize for any inconvenience Mr. [redacted] encountered. We regret to...
inform that we are unable to provide a service agreement at a prorated charge. If the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreement. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
August 2, 2016Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted]Dear [redacted] :We received your letter regarding [redacted] concern regarding her HP desktop.We apologize for any inconvenience [redacted] encountered. We regret...
any misunderstanding, however we are unable to repair or replace the unit due to the fact that cosmetic damages are not covered under the warranty. [redacted] may cancel the warranty and she will receive a prorated refund. The cancellation form is attached. It can be mailed to the address listed at the bottom of the form. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive TeamEnclosure
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Mr. [redacted]’s finance and TV concern.I apologize for any inconvenience Mr. [redacted] may have experienced. As...
a company hhgregg does not have access to the card administrator’s records. [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel. In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our 30 return/exchange policy. Streaming devices may be able to be used to obtain access to HULU. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her gift card has been processed. Please allow 7 to 10 business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. Our stores do not keep record of inbound calls. Any agreement by our store representatives will need pursued at the store level. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her dishwasher.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the dishwasher qualifies for an exchange.If she needs assistance with arranging a repair, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issues.
I apologize for the customer service Mr. [redacted]...
experienced at our local store. We pride ourselves on convenience and strong customer service at HhGregg and the service you received certainly did not reflect our standards. We hope to have further opportunities to demonstrate that we can serve you better. Our records indicate a refund was issued on 02/04/17 in the amount of $1597.27.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has resolved the issue with the mattress. However, we are still waiting on the discount for the refrigerator. We have provided the name of the employee and the number he can be reached at. We were also informed by the contracted shipping company to deal with HH Gregg corporation about the matter, as they do not handle any financial transactions. HH Gregg corporate is trying to pass the buck to a company that cannot address the issue.
Regards,
[redacted]
January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding the repair on his unit.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, only the sealed refrigeration system is covered under his ten-year major component plan. For any other malfunctions, Whirlpool can be reached at (800)253-1301 to set up service. However, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation form. It has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated we are unable to fulfill her request. The product was not advertised as a 3D BluRay player, she would have to go through Samsung for any reimbursement. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his refrigerator repair.We regret his continued disappointment. Our representative contacted the service plan administrator and was informed that the refrigerator is functioning properly. If Mr. Jones experiences any further issues, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
I have received your follow-up letter regarding [redacted]' concerns about her television.We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Samsung did not sell me this unit HH Gregg sold me the unit . I took the time to call Samsung and spoke to a representative who told me that before any merchandise is sent to a retail store that merchandise is explained and trained to the retail store staff of its functionality and obviously description of the product . HH Greg has no business selling merchandise to a consumer that they do not understand the functionality of especially in this high-tech world we live in. I specifically shop for a TV and a compatible DVD player. During my shopping experience the sales person took me around to each TV that fit my criteria explained it and proceeded to take me to the only DVD theater system they had in the store which was the Samsung 3-D DVD theater system. So how in the world did h.h. gregg not know that this was a 3-D Blu-ray player when it was the only one they had in the store. HHgreg needs to take FULL RESPONSIBILITY and stop blaming Samsung for its shortfalls.
Regards,
[redacted]