May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]...
[redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about her refrigerator.We regret her continued disappointment. However, we are unable to provide coverage.According to our records, the service plan she purchased through our store was canceled in October of 2015. As indicated in the Terms and Conditions for the service plan, the repair of issues with the shelves would not have been covered.Ms. Thompson indicated that she currently has a warranty through the manufacturer. If she needs assistance with scheduling service, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. Richardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that we are unable to authorize a return. As indicated in our Return Policy, the return period is 30 days. We hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 15, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that a refund was processed on 02/27/17 in the amount of $773.82. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
March 21, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] repair concerns.
I apologize for any inconvenience and frustrations Ms....
[redacted] may have experienced. I was able to speak with Ms. [redacted] this morning to let her know that a credit has been issued to reselect. I’ve asked Ms. [redacted] to please allow 24rs for the credit to process, and if she has any further questions of concerns to give myself a call.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney
Executive Team
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty issue.
We apologize for the issues Mrs. [redacted] experienced...
with her washer. Warrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs. [redacted] with a credit to reselect.
If the warranty is canceled Mrs. [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked date. Warrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it.
If Mrs. [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Whenever I requested the refund, this merchant said it was refunded to my paypal, but paypal said the refund didn't initiate. So I will reject until my refund will be credited into my paypal account.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and issues you are experiencing with the warranty provider. Unfortunately hhGregg is not authorized to make any decision regarding repairs or exchanges through the warranty company. I would recommend contacting the warranty provider Warrantech to discuss your credit and when it will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....
Our records indicate Ms. [redacted] was issued an exchange on 12/13/16 for the correct base.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not been out to my house to determine what is wrong with my unit. I have requested for a repair tech and they are yet to provide me with a tech. No one has determined what the issue is. For all we know it is the seal given the fact the items in the freezer continue to thaw on their own. It appears HH Gregg is claiming they have made an attempt to respond to me. They have not. I have not had one clear conversation with their company and no repair person has been sent to my house. I personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with them. My complaint is very valid!
Regards,
[redacted]
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...
regret to inform that we are unable to cancel his order due to the fact that it was delivered via FedEx on 12/17/16. If he would like to return, please add RMA Number: [redacted] and return to the address below.Web Returns2529 Old Anvil Block RdEllenwood, GA 30294We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no verbal or written consent that I had agreed to keeping the incorrect tv, Proscan. The written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouse. By no means is this a wrong doing on my part, HH Gregg needs to assume full responsibility. If your inventory of LG was limited, that needed to be both verbally and written in communication. I will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase.I apologize for any frustration [redacted] may have experienced. Due to our current...
liquidation, all sales are final. We ask that MS. [redacted] please pick-up the unit from the local store before it closes. Service will need to be set-up with the manufacturer, who provides a one year warranty. The manufacturer can be contacted at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the mattress.I apologize for any frustration [redacted]...
experienced. Our records indicate that an exchange was authorized for the mattress. We are unable to offer an additional exchange or a refund. If he has any questions, our Call Center can be reached at [redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on order. Once the parts arrive, the technician should contact Ms. [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced....
Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her order was cancelled and the refund has been processed, it may take up to 10 business days to be reflected on her account. As a customer satisfaction we have provided a $25.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November
5, 2015RE: [redacted] Dear
[redacted]:I have received your
letter regarding [redacted] concerns about the television.I apologize for any
inconvenience. We regret that we are unable to authorize a refund. As indicated
on our purchase invoices, damaged products are not eligible for return or
exchange. Given that our personnel did not deliver the television and no damage
was reported before it left the store, there is no way to determine how any
damage may have occurred.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations
February 23, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
[redacted] experienced. Given the length of time that has passed since the purchase, we are unable to authorize a replacement. However, we are working with the manufacturer to resolve the issue with the refrigerator. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the sofa.I apologize for any inconvenience Mr. [redacted]...
experienced. Given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]...
[redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about her refrigerator.We regret her continued disappointment. However, we are unable to provide coverage.According to our records, the service plan she purchased through our store was canceled in October of 2015. As indicated in the Terms and Conditions for the service plan, the repair of issues with the shelves would not have been covered.Ms. Thompson indicated that she currently has a warranty through the manufacturer. If she needs assistance with scheduling service, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. Richardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I apologize for any inconvenience Mr. [redacted] experienced....
We regret that we are unable to authorize a return. As indicated in our Return Policy, the return period is 30 days. We hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 15, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that a refund was processed on 02/27/17 in the amount of $773.82. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
March 21, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] repair concerns.
I apologize for any inconvenience and frustrations Ms....
[redacted] may have experienced. I was able to speak with Ms. [redacted] this morning to let her know that a credit has been issued to reselect. I’ve asked Ms. [redacted] to please allow 24rs for the credit to process, and if she has any further questions of concerns to give myself a call.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney
Executive Team
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty issue.
We apologize for the issues Mrs. [redacted] experienced...
with her washer. Warrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs. [redacted] with a credit to reselect.
If the warranty is canceled Mrs. [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked date. Warrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it.
If Mrs. [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Whenever I requested the refund, this merchant said it was refunded to my paypal, but paypal said the refund didn't initiate. So I will reject until my refund will be credited into my paypal account.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and issues you are experiencing with the warranty provider. Unfortunately hhGregg is not authorized to make any decision regarding repairs or exchanges through the warranty company. I would recommend contacting the warranty provider Warrantech to discuss your credit and when it will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. However, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....
Our records indicate Ms. [redacted] was issued an exchange on 12/13/16 for the correct base.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not been out to my house to determine what is wrong with my unit. I have requested for a repair tech and they are yet to provide me with a tech. No one has determined what the issue is. For all we know it is the seal given the fact the items in the freezer continue to thaw on their own. It appears HH Gregg is claiming they have made an attempt to respond to me. They have not. I have not had one clear conversation with their company and no repair person has been sent to my house. I personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with them. My complaint is very valid!
Regards,
[redacted]
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...
regret to inform that we are unable to cancel his order due to the fact that it was delivered via FedEx on 12/17/16. If he would like to return, please add RMA Number: [redacted] and return to the address below.Web Returns2529 Old Anvil Block RdEllenwood, GA 30294We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no verbal or written consent that I had agreed to keeping the incorrect tv, Proscan. The written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouse. By no means is this a wrong doing on my part, HH Gregg needs to assume full responsibility. If your inventory of LG was limited, that needed to be both verbally and written in communication. I will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase.I apologize for any frustration [redacted] may have experienced. Due to our current...
liquidation, all sales are final. We ask that MS. [redacted] please pick-up the unit from the local store before it closes. Service will need to be set-up with the manufacturer, who provides a one year warranty. The manufacturer can be contacted at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the mattress.I apologize for any frustration [redacted]...
experienced. Our records indicate that an exchange was authorized for the mattress. We are unable to offer an additional exchange or a refund. If he has any questions, our Call Center can be reached at [redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on order. Once the parts arrive, the technician should contact Ms. [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced....
Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her order was cancelled and the refund has been processed, it may take up to 10 business days to be reflected on her account. As a customer satisfaction we have provided a $25.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
November
5, 2015RE: [redacted] Dear
[redacted]:I have received your
letter regarding [redacted] concerns about the television.I apologize for any
inconvenience. We regret that we are unable to authorize a refund. As indicated
on our purchase invoices, damaged products are not eligible for return or
exchange. Given that our personnel did not deliver the television and no damage
was reported before it left the store, there is no way to determine how any
damage may have occurred.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations
February 23, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
[redacted] experienced. Given the length of time that has passed since the purchase, we are unable to authorize a replacement. However, we are working with the manufacturer to resolve the issue with the refrigerator. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the sofa.I apologize for any inconvenience Mr. [redacted]...
experienced. Given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team