Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled). I should not have to monitor my accounts to see a strange refund and contact THEM for information. 2) The egregious period of time (3 weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor. The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com. That is not even remotely an appropriate response to the allegations I have made here.
Regards,
[redacted]
May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]...
[redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about her refrigerator.We regret her continued disappointment. However, we are unable to provide coverage.According to our records, the service plan she purchased through our store was canceled in October of 2015. As indicated in the Terms and Conditions for the service plan, the repair of issues with the shelves would not have been covered.Ms. Thompson indicated that she currently has a warranty through the manufacturer. If she needs assistance with scheduling service, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 2, 2016Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted]Dear [redacted] :We received your letter regarding [redacted] concern regarding her HP desktop.We apologize for any inconvenience [redacted] encountered. We regret...
any misunderstanding, however we are unable to repair or replace the unit due to the fact that cosmetic damages are not covered under the warranty. [redacted] may cancel the warranty and she will receive a prorated refund. The cancellation form is attached. It can be mailed to the address listed at the bottom of the form. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Samsung did not sell me this unit HH Gregg sold me the unit . I took the time to call Samsung and spoke to a representative who told me that before any merchandise is sent to a retail store that merchandise is explained and trained to the retail store staff of its functionality and obviously description of the product . HH Greg has no business selling merchandise to a consumer that they do not understand the functionality of especially in this high-tech world we live in. I specifically shop for a TV and a compatible DVD player. During my shopping experience the sales person took me around to each TV that fit my criteria explained it and proceeded to take me to the only DVD theater system they had in the store which was the Samsung 3-D DVD theater system. So how in the world did h.h. gregg not know that this was a 3-D Blu-ray player when it was the only one they had in the store. HHgreg needs to take FULL RESPONSIBILITY and stop blaming Samsung for its shortfalls.
Regards,
[redacted]
November
19, 2015RE:
[redacted]
I have received your letter
regarding [redacted] concerns about his range.I apologize for any
inconvenience [redacted] experienced. Our records indicate that he purchased a
major component service plan, which would not cover the issue he...
described.In the interest of
good customer relations, we can offer to refund the service plan in full. If he
would like to take advantage of this offer, we request that he fill out the
enclosed form and mail it to the address listed at the bottom of the form.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operation
January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding the repair on his unit.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, only the sealed refrigeration system is covered under his ten-year major component plan. For any other malfunctions, Whirlpool can be reached at (800)253-1301 to set up service. However, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation form. It has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his refrigerator repair.We regret his continued disappointment. Our representative contacted the service plan administrator and was informed that the refrigerator is functioning properly. If Mr. Jones experiences any further issues, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated we are unable to fulfill her request. The product was not advertised as a 3D BluRay player, she would have to go through Samsung for any reimbursement. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
I have received your follow-up letter regarding [redacted]' concerns about her television.We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have tried to contact warrantech which is the provider of hh gregg extended warranty contracts, the problem I have is from previous problem that was under warranty. The door is not sealing on the freezer due to the metal guide seems to be bent or something which is not allowing the door to close properly. If you are not going to stand behind a door that isn't properly closing with a warranty that says it covers mechanical defect, then I would like the documentation that shows it is not covered. I believe a door not being able close properly would be a mechanical defect. And if you are not going to stand behind warranty hh gregg sold me then hh gregg should refund my money I paid for that warranty.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. However, I did not get any cancellation email at all. I did get the refund though.
Regards,
[redacted]
April 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the mattress.I apologize for any frustration [redacted]...
experienced. Our records indicate that an exchange was authorized for the mattress. We are unable to offer an additional exchange or a refund. If he has any questions, our Call Center can be reached at [redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. Mills has experienced. His feedback...
is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate the refund was processed on 12/10/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet. We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation. We have spoken to Warrantech on 23 February and 1 March. They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact with us nor have they made that decision. I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest. I would expect this issue to be resolved with the next few days.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted]’ concerns about the microwave and the rebate.I apologize for any...
inconvenience [redacted] experienced. Most appliances come with a one-year parts and labor manufacturer’s warranty. We regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebate. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have called Hhgregg who referred me to Samsung with my complaint in a very short time. I called and wrote to Samsung several times since Hhgregg referred me there to call. Besides that a year has not gone by to this day for my complaint. They never returned me call or gave me a response to my letter. Per Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from Samsung. They said nothing they can do for my claim, This seems fraudulent in my opinion. Samsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I have. They know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problem. They know and sold me the oven anyway!
I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requests. I will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was sold. That is false advertisement! I hope you can provide me with an option that I can get satisfaction. They are lying. I have been in touch and that is why I am doing things in writing as a phone call means nothing apparently. I guess I can contact the federal trade commission about this product and that is should be taken off the market. There has to be a Consumer Protection agency that can help. As I said I take care of my chronically sick daughter who is bedridden 24/7. I do the best I can. They should be ashamed of themselves to sell honest people something that has been falsely ADVERTISED. The oven doe not self clean. It locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchen. Please help.
Regards,
[redacted]
December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I apologize for any frustration Mr. [redacted] experienced. We...
forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] HHGregg notified me by phone that the TV I purchased is no longer available from Samsung, thus they cannot make it available to me. I went to the store of purchase to attempt to resolve the issue with the store manager. A very nice man looked at what options he had available and I found them to be unfair. I could either settle for another brand of TV ( one that sells at a lower price ), or I could accept a larger samsung and pay a higher price.I purchased a 50"samsung tv, based on a print advertisement distributed in our local newspaper. I view this as a issue of deceptive advertising, the day of purchase I was offered an LG tv instead of a samsung. During phone inquiries with the store I was offered LG tv, or more expensive tv's for more money. Today, 1/3/2017, I was offered a LG tv, or more expensive samsung tv's for significantly more money. At no point has HHGregg offered to do the right thing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled). I should not have to monitor my accounts to see a strange refund and contact THEM for information. 2) The egregious period of time (3 weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor. The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com. That is not even remotely an appropriate response to the allegations I have made here.
Regards,
[redacted]
May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]...
[redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about her refrigerator.We regret her continued disappointment. However, we are unable to provide coverage.According to our records, the service plan she purchased through our store was canceled in October of 2015. As indicated in the Terms and Conditions for the service plan, the repair of issues with the shelves would not have been covered.Ms. Thompson indicated that she currently has a warranty through the manufacturer. If she needs assistance with scheduling service, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 2, 2016Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted]Dear [redacted] :We received your letter regarding [redacted] concern regarding her HP desktop.We apologize for any inconvenience [redacted] encountered. We regret...
any misunderstanding, however we are unable to repair or replace the unit due to the fact that cosmetic damages are not covered under the warranty. [redacted] may cancel the warranty and she will receive a prorated refund. The cancellation form is attached. It can be mailed to the address listed at the bottom of the form. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Samsung did not sell me this unit HH Gregg sold me the unit . I took the time to call Samsung and spoke to a representative who told me that before any merchandise is sent to a retail store that merchandise is explained and trained to the retail store staff of its functionality and obviously description of the product . HH Greg has no business selling merchandise to a consumer that they do not understand the functionality of especially in this high-tech world we live in. I specifically shop for a TV and a compatible DVD player. During my shopping experience the sales person took me around to each TV that fit my criteria explained it and proceeded to take me to the only DVD theater system they had in the store which was the Samsung 3-D DVD theater system. So how in the world did h.h. gregg not know that this was a 3-D Blu-ray player when it was the only one they had in the store. HHgreg needs to take FULL RESPONSIBILITY and stop blaming Samsung for its shortfalls.
Regards,
[redacted]
November
19, 2015RE:
[redacted]
I have received your letter
regarding [redacted] concerns about his range.I apologize for any
inconvenience [redacted] experienced. Our records indicate that he purchased a
major component service plan, which would not cover the issue he...
described.In the interest of
good customer relations, we can offer to refund the service plan in full. If he
would like to take advantage of this offer, we request that he fill out the
enclosed form and mail it to the address listed at the bottom of the form.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operation
January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding the repair on his unit.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, only the sealed refrigeration system is covered under his ten-year major component plan. For any other malfunctions, Whirlpool can be reached at (800)253-1301 to set up service. However, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation form. It has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his refrigerator repair.We regret his continued disappointment. Our representative contacted the service plan administrator and was informed that the refrigerator is functioning properly. If Mr. Jones experiences any further issues, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated we are unable to fulfill her request. The product was not advertised as a 3D BluRay player, she would have to go through Samsung for any reimbursement. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
I have received your follow-up letter regarding [redacted]' concerns about her television.We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have tried to contact warrantech which is the provider of hh gregg extended warranty contracts, the problem I have is from previous problem that was under warranty. The door is not sealing on the freezer due to the metal guide seems to be bent or something which is not allowing the door to close properly. If you are not going to stand behind a door that isn't properly closing with a warranty that says it covers mechanical defect, then I would like the documentation that shows it is not covered. I believe a door not being able close properly would be a mechanical defect. And if you are not going to stand behind warranty hh gregg sold me then hh gregg should refund my money I paid for that warranty.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. However, I did not get any cancellation email at all. I did get the refund though.
Regards,
[redacted]
April 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the mattress.I apologize for any frustration [redacted]...
experienced. Our records indicate that an exchange was authorized for the mattress. We are unable to offer an additional exchange or a refund. If he has any questions, our Call Center can be reached at [redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. Mills has experienced. His feedback...
is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate the refund was processed on 12/10/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet. We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation. We have spoken to Warrantech on 23 February and 1 March. They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact with us nor have they made that decision. I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest. I would expect this issue to be resolved with the next few days.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted]’ concerns about the microwave and the rebate.I apologize for any...
inconvenience [redacted] experienced. Most appliances come with a one-year parts and labor manufacturer’s warranty. We regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebate. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have called Hhgregg who referred me to Samsung with my complaint in a very short time. I called and wrote to Samsung several times since Hhgregg referred me there to call. Besides that a year has not gone by to this day for my complaint. They never returned me call or gave me a response to my letter. Per Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from Samsung. They said nothing they can do for my claim, This seems fraudulent in my opinion. Samsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I have. They know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problem. They know and sold me the oven anyway!
I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requests. I will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was sold. That is false advertisement! I hope you can provide me with an option that I can get satisfaction. They are lying. I have been in touch and that is why I am doing things in writing as a phone call means nothing apparently. I guess I can contact the federal trade commission about this product and that is should be taken off the market. There has to be a Consumer Protection agency that can help. As I said I take care of my chronically sick daughter who is bedridden 24/7. I do the best I can. They should be ashamed of themselves to sell honest people something that has been falsely ADVERTISED. The oven doe not self clean. It locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchen. Please help.
Regards,
[redacted]
December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I apologize for any frustration Mr. [redacted] experienced. We...
forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] HHGregg notified me by phone that the TV I purchased is no longer available from Samsung, thus they cannot make it available to me. I went to the store of purchase to attempt to resolve the issue with the store manager. A very nice man looked at what options he had available and I found them to be unfair. I could either settle for another brand of TV ( one that sells at a lower price ), or I could accept a larger samsung and pay a higher price.I purchased a 50"samsung tv, based on a print advertisement distributed in our local newspaper. I view this as a issue of deceptive advertising, the day of purchase I was offered an LG tv instead of a samsung. During phone inquiries with the store I was offered LG tv, or more expensive tv's for more money. Today, 1/3/2017, I was offered a LG tv, or more expensive samsung tv's for significantly more money. At no point has HHGregg offered to do the right thing.