March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted]...
experienced. It is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 6, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his recliner repair.I am sorry for any frustration Mr. [redacted] experienced. Our...
records indicate that the service plan he purchased is administered through Warrantech. We forwarded his information to the service plan administrator. If he has any questions, they can be reached at (877) 456-9643. We hope that they are able to resolve his concerns in an expeditious manner.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 20, 2016RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the installation.I apologize for any inconvenience [redacted] experienced. Our records indicate that a delivery team was scheduled to hook up a...
blu-ray player on 1/9.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. [redacted], the response by the executive has been the fundamental problem with this whole process. Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues. We have not been able to get any call backs from anyone at Warrantech to complete a transaction. The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response. If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution. I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service. This has not been done and I am extremely disappointed that after almost a month, nothing has been done. Proof of purchase was sent to Warrantech on 10/1/16. That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased. If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company. It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement. I am not satisfied with the response. If I can not get my refrigerator repaired or replaced in the next 24 hours, please let me know who and where I need to escalate further.
Regards,
[redacted]
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer a refund for the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.How was I to know the TV was cracked I didn't take it out the box in the store and when I did tale it out the box I immediately called and told u all what was going on and what the hell am I suppose to do about my 532 dollars I have three children I could have spent that on u all are full of st!!!
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery experience.I apologize for any frustration [redacted] may have experienced...
during the delivery of her purchase with our company. After contacting Mrs. [redacted], we have honored her request for an additional refund. Based on the failed deliveries we have awarded another $80.47 that was accepted and have sent Mrs. [redacted] an additional confirmation of our phone call with this amount. We ask that invoice [redacted] be referenced for the refund. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern.I apologize for any frustration [redacted] may have experienced. On 01/10/17, under...
invoice [redacted], the delivery of the dishwasher was completed. I regret that there was a stock issue that caused the delayed fulfillment of the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
it is a DIRECT RESULT OF THE IMPROPERLY INSTALLED hose that leaked in between my walls unnoticed for 2 weeks that caused this damage! They just don't want to take responsibility for their employees OR TAKE CARE of their customers which is probably why they are going out of business. We proved the damage and the [redacted] confirmed it and so did their representative!
Regards,
[redacted]
Revdex.com:I contacted Sharp and they told me that it was up to hh greg to fix the television. I called hh gregg and told them what Sharp had said.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience and the delay Mr....
[redacted] encountered. He will be receiving his gift card within 15 to 30 days. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
February 23, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
[redacted] experienced. Given the length of time that has passed since the purchase, we are unable to authorize a replacement. However, we are working with the manufacturer to resolve the issue with the refrigerator. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They stated the unit was to be installed on Feb. 1 however now they are stating the unit was totally damaged and they had to return. I was supposed to receive a call from the General Manager on Feb 1 and never did once again.
Regards,
[redacted]
June 12, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his range.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the range. He indicated that he has received the parts for the range. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service Operations[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stove. The issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer service. Talking to the sales manager he told me that even though my prodcut was in the store they have the right to sell it. The product was paid for and I recieved a bill before the whole issue of me not getting the product all the together. I told the sales manager that I made a complaint with you all and asked for the regional managers contact info. The sales manager refused and said that I should make a complaint because that helps him. Redirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it off. Then pass the buck by blaming the customer service department and then the delivery department. The point is that no one is taking responsibility for what they have done. Treating a paying customer like this is a real shame and this why they loose my bussiness. I will take my money else where and now I only hope that the next customer does not get treated like I did.
December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I am sorry for any inconvenience Ms. [redacted] experienced. Our...
records indicated that a return was authorized. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no verbal or written consent that I had agreed to keeping the incorrect tv, Proscan. The written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouse. By no means is this a wrong doing on my part, HH Gregg needs to assume full responsibility. If your inventory of LG was limited, that needed to be both verbally and written in communication. I will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You can refer me back to warrantech as many times as you want, it does not change the fact that HHGreg sold me the warranty and is not standing by the agreement they sold me. If there's an issue with your 3rd party supplier you should be handling the issue, not the customer that paid in good faith. Shame on you for not backing what you sell. All that needed to be done was for my dishwasher to be repaired under the agreement. Since that was refused it has since been replaced by a reputable company as dealing with your company has been a completely ridiculous situation and waset of my time. I am still not satisfied and will not be until I receive the remaining refund owed to me. You have permanently lost the business of a once very loyal customer and his family. I fond your practices deceptive and deplorable.
Regards,
[redacted]
November
5, 2015RE: [redacted] Dear
[redacted]:I have received your
letter regarding [redacted] concerns about the television.I apologize for any
inconvenience. We regret that we are unable to authorize a refund. As indicated
on our purchase invoices, damaged products are not eligible for return or
exchange. Given that our personnel did not deliver the television and no damage
was reported before it left the store, there is no way to determine how any
damage may have occurred.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted]...
experienced. It is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 6, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his recliner repair.I am sorry for any frustration Mr. [redacted] experienced. Our...
records indicate that the service plan he purchased is administered through Warrantech. We forwarded his information to the service plan administrator. If he has any questions, they can be reached at (877) 456-9643. We hope that they are able to resolve his concerns in an expeditious manner.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 20, 2016RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the installation.I apologize for any inconvenience [redacted] experienced. Our records indicate that a delivery team was scheduled to hook up a...
blu-ray player on 1/9.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. [redacted], the response by the executive has been the fundamental problem with this whole process. Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues. We have not been able to get any call backs from anyone at Warrantech to complete a transaction. The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response. If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution. I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service. This has not been done and I am extremely disappointed that after almost a month, nothing has been done. Proof of purchase was sent to Warrantech on 10/1/16. That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased. If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company. It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement. I am not satisfied with the response. If I can not get my refrigerator repaired or replaced in the next 24 hours, please let me know who and where I need to escalate further.
Regards,
[redacted]
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer a refund for the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
t!!!
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.How was I to know the TV was cracked I didn't take it out the box in the store and when I did tale it out the box I immediately called and told u all what was going on and what the hell am I suppose to do about my 532 dollars I have three children I could have spent that on u all are full of s
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery experience.I apologize for any frustration [redacted] may have experienced...
during the delivery of her purchase with our company. After contacting Mrs. [redacted], we have honored her request for an additional refund. Based on the failed deliveries we have awarded another $80.47 that was accepted and have sent Mrs. [redacted] an additional confirmation of our phone call with this amount. We ask that invoice [redacted] be referenced for the refund. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern.I apologize for any frustration [redacted] may have experienced. On 01/10/17, under...
invoice [redacted], the delivery of the dishwasher was completed. I regret that there was a stock issue that caused the delayed fulfillment of the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
it is a DIRECT RESULT OF THE IMPROPERLY INSTALLED hose that leaked in between my walls unnoticed for 2 weeks that caused this damage! They just don't want to take responsibility for their employees OR TAKE CARE of their customers which is probably why they are going out of business. We proved the damage and the [redacted] confirmed it and so did their representative!
Regards,
[redacted]
Revdex.com:I contacted Sharp and they told me that it was up to hh greg to fix the television. I called hh gregg and told them what Sharp had said.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience and the delay Mr....
[redacted] encountered. He will be receiving his gift card within 15 to 30 days. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
February 23, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
[redacted] experienced. Given the length of time that has passed since the purchase, we are unable to authorize a replacement. However, we are working with the manufacturer to resolve the issue with the refrigerator. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They stated the unit was to be installed on Feb. 1 however now they are stating the unit was totally damaged and they had to return. I was supposed to receive a call from the General Manager on Feb 1 and never did once again.
Regards,
[redacted]
June 12, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his range.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the range. He indicated that he has received the parts for the range. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service Operations[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stove. The issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer service. Talking to the sales manager he told me that even though my prodcut was in the store they have the right to sell it. The product was paid for and I recieved a bill before the whole issue of me not getting the product all the together. I told the sales manager that I made a complaint with you all and asked for the regional managers contact info. The sales manager refused and said that I should make a complaint because that helps him. Redirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it off. Then pass the buck by blaming the customer service department and then the delivery department. The point is that no one is taking responsibility for what they have done. Treating a paying customer like this is a real shame and this why they loose my bussiness. I will take my money else where and now I only hope that the next customer does not get treated like I did.
December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I am sorry for any inconvenience Ms. [redacted] experienced. Our...
records indicated that a return was authorized. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no verbal or written consent that I had agreed to keeping the incorrect tv, Proscan. The written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouse. By no means is this a wrong doing on my part, HH Gregg needs to assume full responsibility. If your inventory of LG was limited, that needed to be both verbally and written in communication. I will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You can refer me back to warrantech as many times as you want, it does not change the fact that HHGreg sold me the warranty and is not standing by the agreement they sold me. If there's an issue with your 3rd party supplier you should be handling the issue, not the customer that paid in good faith. Shame on you for not backing what you sell. All that needed to be done was for my dishwasher to be repaired under the agreement. Since that was refused it has since been replaced by a reputable company as dealing with your company has been a completely ridiculous situation and waset of my time. I am still not satisfied and will not be until I receive the remaining refund owed to me. You have permanently lost the business of a once very loyal customer and his family. I fond your practices deceptive and deplorable.
Regards,
[redacted]
November
5, 2015RE: [redacted] Dear
[redacted]:I have received your
letter regarding [redacted] concerns about the television.I apologize for any
inconvenience. We regret that we are unable to authorize a refund. As indicated
on our purchase invoices, damaged products are not eligible for return or
exchange. Given that our personnel did not deliver the television and no damage
was reported before it left the store, there is no way to determine how any
damage may have occurred.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations