[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery experience.I apologize for any frustration [redacted] may have experienced...
during the delivery of her purchase with our company. After contacting Mrs. [redacted], we have honored her request for an additional refund. Based on the failed deliveries we have awarded another $80.47 that was accepted and have sent Mrs. [redacted] an additional confirmation of our phone call with this amount. We ask that invoice [redacted] be referenced for the refund. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. The warranty...
administrator, Warrantech, has deemed the washer un-repairable and has sent a replacement credit authorization to our Vendor Relations department. We ask that Ms. [redacted] please visit her local store location and supply invoice [redacted] to the staff to use her credit. Once a product has been deemed un-repairable, per the warranty agreement, the warranty is fulfilled in full. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encountered. Only after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolved. And since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help. So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.How was I to know the TV was cracked I didn't take it out the box in the store and when I did tale it out the box I immediately called and told u all what was going on and what the hell am I suppose to do about my 532 dollars I have three children I could have spent that on u all are full of st!!!
Regards,
[redacted]
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer a refund for the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have been told we would receive the rebate since May 2015. On August 5, 2015, we were told by Jessica (see original complaint) that the rebate had just been expedited that day, August 5, and would be shipping out in the new few days. It is now August 17 and we have not yet received it. HH Gregg has no credibility with what they have told us. They have never followed through with anything they have told us would happen. They state the phone conversations are recorded. Please have them review the phone conversation with Jessica on August 5, 2015. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
June 12, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his range.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the range. He indicated that he has received the parts for the range. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service Operations[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
it is a DIRECT RESULT OF THE IMPROPERLY INSTALLED hose that leaked in between my walls unnoticed for 2 weeks that caused this damage! They just don't want to take responsibility for their employees OR TAKE CARE of their customers which is probably why they are going out of business. We proved the damage and the [redacted] confirmed it and so did their representative!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. Mills has experienced. His feedback...
is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate the refund was processed on 12/10/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I am sorry for any inconvenience Ms. [redacted] experienced. Our...
records indicated that a return was authorized. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted]’ concerns about the microwave and the rebate.I apologize for any...
inconvenience [redacted] experienced. Most appliances come with a one-year parts and labor manufacturer’s warranty. We regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebate. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have called Hhgregg who referred me to Samsung with my complaint in a very short time. I called and wrote to Samsung several times since Hhgregg referred me there to call. Besides that a year has not gone by to this day for my complaint. They never returned me call or gave me a response to my letter. Per Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from Samsung. They said nothing they can do for my claim, This seems fraudulent in my opinion. Samsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I have. They know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problem. They know and sold me the oven anyway!
I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requests. I will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was sold. That is false advertisement! I hope you can provide me with an option that I can get satisfaction. They are lying. I have been in touch and that is why I am doing things in writing as a phone call means nothing apparently. I guess I can contact the federal trade commission about this product and that is should be taken off the market. There has to be a Consumer Protection agency that can help. As I said I take care of my chronically sick daughter who is bedridden 24/7. I do the best I can. They should be ashamed of themselves to sell honest people something that has been falsely ADVERTISED. The oven doe not self clean. It locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchen. Please help.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern.I apologize for any frustration [redacted] may have experienced. On 01/10/17, under...
invoice [redacted], the delivery of the dishwasher was completed. I regret that there was a stock issue that caused the delayed fulfillment of the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. I did try and reach out to Mr. [redacted], and a message was left to return call if need be. Unfortunately Mr. [redacted] does not qualify for a refund, however me does have the option to reselect or receive an in store credit. If Mr. [redacted] decides to reselect at the Buckhead location after 03/03/17 all sales are final, no refund, exchange, or credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They stated the unit was to be installed on Feb. 1 however now they are stating the unit was totally damaged and they had to return. I was supposed to receive a call from the General Manager on Feb 1 and never did once again.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] HHGregg notified me by phone that the TV I purchased is no longer available from Samsung, thus they cannot make it available to me. I went to the store of purchase to attempt to resolve the issue with the store manager. A very nice man looked at what options he had available and I found them to be unfair. I could either settle for another brand of TV ( one that sells at a lower price ), or I could accept a larger samsung and pay a higher price.I purchased a 50"samsung tv, based on a print advertisement distributed in our local newspaper. I view this as a issue of deceptive advertising, the day of purchase I was offered an LG tv instead of a samsung. During phone inquiries with the store I was offered LG tv, or more expensive tv's for more money. Today, 1/3/2017, I was offered a LG tv, or more expensive samsung tv's for significantly more money. At no point has HHGregg offered to do the right thing.
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted]...
experienced. It is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery experience.I apologize for any frustration [redacted] may have experienced...
during the delivery of her purchase with our company. After contacting Mrs. [redacted], we have honored her request for an additional refund. Based on the failed deliveries we have awarded another $80.47 that was accepted and have sent Mrs. [redacted] an additional confirmation of our phone call with this amount. We ask that invoice [redacted] be referenced for the refund. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. The warranty...
administrator, Warrantech, has deemed the washer un-repairable and has sent a replacement credit authorization to our Vendor Relations department. We ask that Ms. [redacted] please visit her local store location and supply invoice [redacted] to the staff to use her credit. Once a product has been deemed un-repairable, per the warranty agreement, the warranty is fulfilled in full. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encountered. Only after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolved. And since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help. So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer?
Regards,
[redacted]
Revdex.com:
t!!!
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.How was I to know the TV was cracked I didn't take it out the box in the store and when I did tale it out the box I immediately called and told u all what was going on and what the hell am I suppose to do about my 532 dollars I have three children I could have spent that on u all are full of s
Regards,
[redacted]
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer a refund for the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have been told we would receive the rebate since May 2015. On August 5, 2015, we were told by Jessica (see original complaint) that the rebate had just been expedited that day, August 5, and would be shipping out in the new few days. It is now August 17 and we have not yet received it. HH Gregg has no credibility with what they have told us. They have never followed through with anything they have told us would happen. They state the phone conversations are recorded. Please have them review the phone conversation with Jessica on August 5, 2015. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
June 12, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his range.I apologize for any inconvenience Mr....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the range. He indicated that he has received the parts for the range. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service Operations[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
it is a DIRECT RESULT OF THE IMPROPERLY INSTALLED hose that leaked in between my walls unnoticed for 2 weeks that caused this damage! They just don't want to take responsibility for their employees OR TAKE CARE of their customers which is probably why they are going out of business. We proved the damage and the [redacted] confirmed it and so did their representative!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. Mills has experienced. His feedback...
is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate the refund was processed on 12/10/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I am sorry for any inconvenience Ms. [redacted] experienced. Our...
records indicated that a return was authorized. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted]’ concerns about the microwave and the rebate.I apologize for any...
inconvenience [redacted] experienced. Most appliances come with a one-year parts and labor manufacturer’s warranty. We regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebate. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have called Hhgregg who referred me to Samsung with my complaint in a very short time. I called and wrote to Samsung several times since Hhgregg referred me there to call. Besides that a year has not gone by to this day for my complaint. They never returned me call or gave me a response to my letter. Per Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from Samsung. They said nothing they can do for my claim, This seems fraudulent in my opinion. Samsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I have. They know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problem. They know and sold me the oven anyway!
I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requests. I will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was sold. That is false advertisement! I hope you can provide me with an option that I can get satisfaction. They are lying. I have been in touch and that is why I am doing things in writing as a phone call means nothing apparently. I guess I can contact the federal trade commission about this product and that is should be taken off the market. There has to be a Consumer Protection agency that can help. As I said I take care of my chronically sick daughter who is bedridden 24/7. I do the best I can. They should be ashamed of themselves to sell honest people something that has been falsely ADVERTISED. The oven doe not self clean. It locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchen. Please help.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern.I apologize for any frustration [redacted] may have experienced. On 01/10/17, under...
invoice [redacted], the delivery of the dishwasher was completed. I regret that there was a stock issue that caused the delayed fulfillment of the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. I did try and reach out to Mr. [redacted], and a message was left to return call if need be. Unfortunately Mr. [redacted] does not qualify for a refund, however me does have the option to reselect or receive an in store credit. If Mr. [redacted] decides to reselect at the Buckhead location after 03/03/17 all sales are final, no refund, exchange, or credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They stated the unit was to be installed on Feb. 1 however now they are stating the unit was totally damaged and they had to return. I was supposed to receive a call from the General Manager on Feb 1 and never did once again.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] HHGregg notified me by phone that the TV I purchased is no longer available from Samsung, thus they cannot make it available to me. I went to the store of purchase to attempt to resolve the issue with the store manager. A very nice man looked at what options he had available and I found them to be unfair. I could either settle for another brand of TV ( one that sells at a lower price ), or I could accept a larger samsung and pay a higher price.I purchased a 50"samsung tv, based on a print advertisement distributed in our local newspaper. I view this as a issue of deceptive advertising, the day of purchase I was offered an LG tv instead of a samsung. During phone inquiries with the store I was offered LG tv, or more expensive tv's for more money. Today, 1/3/2017, I was offered a LG tv, or more expensive samsung tv's for significantly more money. At no point has HHGregg offered to do the right thing.
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted]...
experienced. It is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team