December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I apologize for any frustration Mr. [redacted] experienced. We...
forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You can refer me back to warrantech as many times as you want, it does not change the fact that HHGreg sold me the warranty and is not standing by the agreement they sold me. If there's an issue with your 3rd party supplier you should be handling the issue, not the customer that paid in good faith. Shame on you for not backing what you sell. All that needed to be done was for my dishwasher to be repaired under the agreement. Since that was refused it has since been replaced by a reputable company as dealing with your company has been a completely ridiculous situation and waset of my time. I am still not satisfied and will not be until I receive the remaining refund owed to me. You have permanently lost the business of a once very loyal customer and his family. I fond your practices deceptive and deplorable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Regardless of what is being said here my business with HHGregg was handled with my credit card company. Since HHGREGG has been attempting to blame another company for some reason I contacted my credit card company who found in my favor and refunded my money from HHGreggThis matter is now closed but not with a good resolution from the business Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
January 20, 2016RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the installation.I apologize for any inconvenience [redacted] experienced. Our records indicate that a delivery team was scheduled to hook up a...
blu-ray player on 1/9.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet. We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation. We have spoken to Warrantech on 23 February and 1 March. They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact with us nor have they made that decision. I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest. I would expect this issue to be resolved with the next few days.
Regards,
[redacted]
Revdex.com:I contacted Sharp and they told me that it was up to hh greg to fix the television. I called hh gregg and told them what Sharp had said.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience and the delay Mr....
[redacted] encountered. He will be receiving his gift card within 15 to 30 days. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
April 6, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his recliner repair.I am sorry for any frustration Mr. [redacted] experienced. Our...
records indicate that the service plan he purchased is administered through Warrantech. We forwarded his information to the service plan administrator. If he has any questions, they can be reached at (877) 456-9643. We hope that they are able to resolve his concerns in an expeditious manner.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. However, I did not get any cancellation email at all. I did get the refund though.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stove. The issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer service. Talking to the sales manager he told me that even though my prodcut was in the store they have the right to sell it. The product was paid for and I recieved a bill before the whole issue of me not getting the product all the together. I told the sales manager that I made a complaint with you all and asked for the regional managers contact info. The sales manager refused and said that I should make a complaint because that helps him. Redirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it off. Then pass the buck by blaming the customer service department and then the delivery department. The point is that no one is taking responsibility for what they have done. Treating a paying customer like this is a real shame and this why they loose my bussiness. I will take my money else where and now I only hope that the next customer does not get treated like I did.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. [redacted], the response by the executive has been the fundamental problem with this whole process. Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues. We have not been able to get any call backs from anyone at Warrantech to complete a transaction. The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response. If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution. I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service. This has not been done and I am extremely disappointed that after almost a month, nothing has been done. Proof of purchase was sent to Warrantech on 10/1/16. That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased. If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company. It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement. I am not satisfied with the response. If I can not get my refrigerator repaired or replaced in the next 24 hours, please let me know who and where I need to escalate further.
Regards,
[redacted]
November 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her purchase.I apologize for any inconvenience Ms. [redacted]...
experienced. Our Warranties department has received her request for the service plans to be canceled. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate that a store credit was issued for a replacement and the store credit was used. If she has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 13, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear Ms. Richardson:I have received your follow-up letter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointment. However, our representatives are unable to override decisions made by the service plan administrator. If [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and issues experienced by Ms....
[redacted]. Our records indicate Ms. [redacted] was issued a full refund on 12/12/16 back to her PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 13, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding the store credit [redacted] was offered for the replacement of the television.I apologize for...
any inconvenience Ms. [redacted] experienced. A representative from the store is calling her to address her concerns. If she has any questions, the store can be reached at (770) 432-9494. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his furniture.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request.It is my understanding that parts were ordered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] PS. I do NOT accept what they say due to false advertising. I was told it would be in stock and was not and refused to honor their price. I will forward this and all info to the FTC. DP.
December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I apologize for any frustration Mr. [redacted] experienced. We...
forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You can refer me back to warrantech as many times as you want, it does not change the fact that HHGreg sold me the warranty and is not standing by the agreement they sold me. If there's an issue with your 3rd party supplier you should be handling the issue, not the customer that paid in good faith. Shame on you for not backing what you sell. All that needed to be done was for my dishwasher to be repaired under the agreement. Since that was refused it has since been replaced by a reputable company as dealing with your company has been a completely ridiculous situation and waset of my time. I am still not satisfied and will not be until I receive the remaining refund owed to me. You have permanently lost the business of a once very loyal customer and his family. I fond your practices deceptive and deplorable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Regardless of what is being said here my business with HHGregg was handled with my credit card company. Since HHGREGG has been attempting to blame another company for some reason I contacted my credit card company who found in my favor and refunded my money from HHGreggThis matter is now closed but not with a good resolution from the business Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
January 20, 2016RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the installation.I apologize for any inconvenience [redacted] experienced. Our records indicate that a delivery team was scheduled to hook up a...
blu-ray player on 1/9.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet. We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation. We have spoken to Warrantech on 23 February and 1 March. They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact with us nor have they made that decision. I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest. I would expect this issue to be resolved with the next few days.
Regards,
[redacted]
Revdex.com:I contacted Sharp and they told me that it was up to hh greg to fix the television. I called hh gregg and told them what Sharp had said.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience and the delay Mr....
[redacted] encountered. He will be receiving his gift card within 15 to 30 days. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
April 6, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his recliner repair.I am sorry for any frustration Mr. [redacted] experienced. Our...
records indicate that the service plan he purchased is administered through Warrantech. We forwarded his information to the service plan administrator. If he has any questions, they can be reached at (877) 456-9643. We hope that they are able to resolve his concerns in an expeditious manner.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. However, I did not get any cancellation email at all. I did get the refund though.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stove. The issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer service. Talking to the sales manager he told me that even though my prodcut was in the store they have the right to sell it. The product was paid for and I recieved a bill before the whole issue of me not getting the product all the together. I told the sales manager that I made a complaint with you all and asked for the regional managers contact info. The sales manager refused and said that I should make a complaint because that helps him. Redirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it off. Then pass the buck by blaming the customer service department and then the delivery department. The point is that no one is taking responsibility for what they have done. Treating a paying customer like this is a real shame and this why they loose my bussiness. I will take my money else where and now I only hope that the next customer does not get treated like I did.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. [redacted], the response by the executive has been the fundamental problem with this whole process. Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues. We have not been able to get any call backs from anyone at Warrantech to complete a transaction. The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response. If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution. I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service. This has not been done and I am extremely disappointed that after almost a month, nothing has been done. Proof of purchase was sent to Warrantech on 10/1/16. That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased. If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company. It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement. I am not satisfied with the response. If I can not get my refrigerator repaired or replaced in the next 24 hours, please let me know who and where I need to escalate further.
Regards,
[redacted]
November 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her purchase.I apologize for any inconvenience Ms. [redacted]...
experienced. Our Warranties department has received her request for the service plans to be canceled. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate that a store credit was issued for a replacement and the store credit was used. If she has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 13, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear Ms. Richardson:I have received your follow-up letter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointment. However, our representatives are unable to override decisions made by the service plan administrator. If [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and issues experienced by Ms....
[redacted]. Our records indicate Ms. [redacted] was issued a full refund on 12/12/16 back to her PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 13, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding the store credit [redacted] was offered for the replacement of the television.I apologize for...
any inconvenience Ms. [redacted] experienced. A representative from the store is calling her to address her concerns. If she has any questions, the store can be reached at (770) 432-9494. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his furniture.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request.It is my understanding that parts were ordered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] PS. I do NOT accept what they say due to false advertising. I was told it would be in stock and was not and refused to honor their price. I will forward this and all info to the FTC. DP.