Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have been told we would receive the rebate since May 2015. On August 5, 2015, we were told by Jessica (see original complaint) that the rebate had just been expedited that day, August 5, and would be shipping out in the new few days. It is now August 17 and we have not yet received it. HH Gregg has no credibility with what they have told us. They have never followed through with anything they have told us would happen. They state the phone conversations are recorded. Please have them review the phone conversation with Jessica on August 5, 2015. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on order. Once the parts arrive, the technician should contact Ms. [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. The warranty...
administrator, Warrantech, has deemed the washer un-repairable and has sent a replacement credit authorization to our Vendor Relations department. We ask that Ms. [redacted] please visit her local store location and supply invoice [redacted] to the staff to use her credit. Once a product has been deemed un-repairable, per the warranty agreement, the warranty is fulfilled in full. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase.I apologize for any frustration [redacted] may have experienced. Due to our current...
liquidation, all sales are final. We ask that MS. [redacted] please pick-up the unit from the local store before it closes. Service will need to be set-up with the manufacturer, who provides a one year warranty. The manufacturer can be contacted at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...
regret to inform that we are unable to cancel his order due to the fact that it was delivered via FedEx on 12/17/16. If he would like to return, please add RMA Number: [redacted] and return to the address below.Web Returns2529 Old Anvil Block RdEllenwood, GA 30294We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encountered. Only after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolved. And since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help. So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her purchase.I apologize for any inconvenience Ms. [redacted]...
experienced. Our Warranties department has received her request for the service plans to be canceled. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the sofa.I apologize for any inconvenience Mr. [redacted]...
experienced. Given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced....
Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her order was cancelled and the refund has been processed, it may take up to 10 business days to be reflected on her account. As a customer satisfaction we have provided a $25.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Regardless of what is being said here my business with HHGregg was handled with my credit card company. Since HHGREGG has been attempting to blame another company for some reason I contacted my credit card company who found in my favor and refunded my money from HHGreggThis matter is now closed but not with a good resolution from the business Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. I did try and reach out to Mr. [redacted], and a message was left to return call if need be. Unfortunately Mr. [redacted] does not qualify for a refund, however me does have the option to reselect or receive an in store credit. If Mr. [redacted] decides to reselect at the Buckhead location after 03/03/17 all sales are final, no refund, exchange, or credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted to call Whitney back at the number left. 317-848-1517 ext. 64258. This number does not allow an extension to be entered. I tried to reach a customer service person but was only able to reach automated choices. I then tried to call back on the number Whitney called from and no one answered during regular business hours. Please call me again and leave a number that will work.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. No repairs were made to our refrigerator under this contract thus you may not deduct "repairs" from the purchase price of our refrigerator. The company that was sent out by Warrantech, ABM Appliance and Repair, came to our house and said that the refrigerator would need to be repaired by a whirlpool authorized service company which they were not. That service was never scheduled after multiple calls to Warrantech and then the refrigerator was deemed unrepairable and we were told we would be issued a new refrigerator. The only "service" if you would like to call it that by [redacted] was that we were told to "unplug the refrigerator and let it thaw, that should provide us with a working refrigerator for 10 days or so." To call this a repair is ridiculous. If you are going to deduct such things from the cost that we paid for our refrigerator, then we would like itemized details of such deductions from the total cost of our purchase to show how you are coming up with hundreds of dollars in "repairs" to our refrigerator that you have deducted. The "Service" that you all are providing here is called Fraud, and I know for a fact an attorney would agree with us. We will not let this issue rest until you return us the value of our purchase. We will no longer call Warrantech, because every time we have we have been told that we need to call HHGregg and this turns into us chasing our tails calling back and forth. Honor the warranty that we paid for or we will continue to pursue with legal recourse if that is what is needed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. According to my bank statements I have received a refund of $35.00 on 5/2/16; not the amount you quoted. I am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg. When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact information. I am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase.I apologize for any frustration [redacted] may have experienced. After...
review, the order is scheduled to be installed on 2/1/17. The original dishwasher ordered was a special order item that is processed directly from the manufacturer. Special order items are subject to delay and I regret any inconvenience this may have caused Mr. [redacted]. The local store has provided a sub model dishwasher for the order to provide a quicker delivery. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
February 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted] experienced. We regret...
that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the washer.I apologize for any...
inconvenience Ms. and Mr. Hicks experienced. We contacted the service plan administrator and were informed that the washer was repaired. If they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have been told we would receive the rebate since May 2015. On August 5, 2015, we were told by Jessica (see original complaint) that the rebate had just been expedited that day, August 5, and would be shipping out in the new few days. It is now August 17 and we have not yet received it. HH Gregg has no credibility with what they have told us. They have never followed through with anything they have told us would happen. They state the phone conversations are recorded. Please have them review the phone conversation with Jessica on August 5, 2015. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience Ms. [redacted] experienced....
We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on order. Once the parts arrive, the technician should contact Ms. [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. The warranty...
administrator, Warrantech, has deemed the washer un-repairable and has sent a replacement credit authorization to our Vendor Relations department. We ask that Ms. [redacted] please visit her local store location and supply invoice [redacted] to the staff to use her credit. Once a product has been deemed un-repairable, per the warranty agreement, the warranty is fulfilled in full. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase.I apologize for any frustration [redacted] may have experienced. Due to our current...
liquidation, all sales are final. We ask that MS. [redacted] please pick-up the unit from the local store before it closes. Service will need to be set-up with the manufacturer, who provides a one year warranty. The manufacturer can be contacted at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...
regret to inform that we are unable to cancel his order due to the fact that it was delivered via FedEx on 12/17/16. If he would like to return, please add RMA Number: [redacted] and return to the address below.Web Returns2529 Old Anvil Block RdEllenwood, GA 30294We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encountered. Only after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolved. And since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help. So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her purchase.I apologize for any inconvenience Ms. [redacted]...
experienced. Our Warranties department has received her request for the service plans to be canceled. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the sofa.I apologize for any inconvenience Mr. [redacted]...
experienced. Given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced....
Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her order was cancelled and the refund has been processed, it may take up to 10 business days to be reflected on her account. As a customer satisfaction we have provided a $25.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Regardless of what is being said here my business with HHGregg was handled with my credit card company. Since HHGREGG has been attempting to blame another company for some reason I contacted my credit card company who found in my favor and refunded my money from HHGreggThis matter is now closed but not with a good resolution from the business Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. I did try and reach out to Mr. [redacted], and a message was left to return call if need be. Unfortunately Mr. [redacted] does not qualify for a refund, however me does have the option to reselect or receive an in store credit. If Mr. [redacted] decides to reselect at the Buckhead location after 03/03/17 all sales are final, no refund, exchange, or credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted to call Whitney back at the number left. 317-848-1517 ext. 64258. This number does not allow an extension to be entered. I tried to reach a customer service person but was only able to reach automated choices. I then tried to call back on the number Whitney called from and no one answered during regular business hours. Please call me again and leave a number that will work.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. No repairs were made to our refrigerator under this contract thus you may not deduct "repairs" from the purchase price of our refrigerator. The company that was sent out by Warrantech, ABM Appliance and Repair, came to our house and said that the refrigerator would need to be repaired by a whirlpool authorized service company which they were not. That service was never scheduled after multiple calls to Warrantech and then the refrigerator was deemed unrepairable and we were told we would be issued a new refrigerator. The only "service" if you would like to call it that by [redacted] was that we were told to "unplug the refrigerator and let it thaw, that should provide us with a working refrigerator for 10 days or so." To call this a repair is ridiculous. If you are going to deduct such things from the cost that we paid for our refrigerator, then we would like itemized details of such deductions from the total cost of our purchase to show how you are coming up with hundreds of dollars in "repairs" to our refrigerator that you have deducted. The "Service" that you all are providing here is called Fraud, and I know for a fact an attorney would agree with us. We will not let this issue rest until you return us the value of our purchase. We will no longer call Warrantech, because every time we have we have been told that we need to call HHGregg and this turns into us chasing our tails calling back and forth. Honor the warranty that we paid for or we will continue to pursue with legal recourse if that is what is needed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. According to my bank statements I have received a refund of $35.00 on 5/2/16; not the amount you quoted. I am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg. When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact information. I am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase.I apologize for any frustration [redacted] may have experienced. After...
review, the order is scheduled to be installed on 2/1/17. The original dishwasher ordered was a special order item that is processed directly from the manufacturer. Special order items are subject to delay and I regret any inconvenience this may have caused Mr. [redacted]. The local store has provided a sub model dishwasher for the order to provide a quicker delivery. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
February 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted] experienced. We regret...
that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the washer.I apologize for any...
inconvenience Ms. and Mr. Hicks experienced. We contacted the service plan administrator and were informed that the washer was repaired. If they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb