October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his furniture.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request.It is my understanding that parts were ordered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 13, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding the store credit [redacted] was offered for the replacement of the television.I apologize for...
any inconvenience Ms. [redacted] experienced. A representative from the store is calling her to address her concerns. If she has any questions, the store can be reached at (770) 432-9494. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. and Mrs. [redacted]’s concern about their refrigerator.We apologize for any inconvenience Mr. and Mrs. [redacted] encountered. Frigidaire has been contacted on the customer’s behalf and they have advised that they needed assistance from the factory technician to provide a resolution. The factory Technician will review the case within 2 business days and after a decision has been made, they will be contacted. For further details, Frigidaire can be reached at (800)444-4944 and reference case number [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and issues experienced by Ms....
[redacted]. Our records indicate Ms. [redacted] was issued a full refund on 12/12/16 back to her PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...
[redacted] experienced. The service plan covers the product only. It does not cover delivery or sales tax and cannot be transferred to a replacement product. As indicated in the Terms and Conditions for the service plan, once a store credit for the replacement is authorized, the coverage is deemed fulfilled.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The situation has almost been completely resolved. The door was in fact replaced on 11/20/2016 but it is missing a gasket that seals the door where the ice maker and door meet. I called Customer Service and they requested that I send an email to [email protected] with the invoice in the title and a picture of the door where the part(s) are missing which I have done and am waiting a response as to when those parts will be replaced. Please see the attached document of the email that was sent on 11/21/2016. When those components are replaced I will be satisfied with the results.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
We apologize for the inconvenience and frustration Mr. [redacted] experienced. Our records indicate a refund in the amount of $901.77 (confirmation # [redacted]) was issued back to the HhGregg card [redacted] on 02/07/17. If Mr. [redacted] has yet to see that refund reflect his [redacted] account I would recommend him reaching out to [redacted] at 800-333-1071.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I apologize for any frustration [redacted] may have experienced. We ask that Mr. [redacted] please accept our apology for the delivery service he has received. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to better serve Mr. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]The above is what was auto-populated by the system. I agree that the refund was satisfactory to me... the fact that it took an additional 5 days to receive the refund does not. During that time, the business collects interest off of the sale amount... all the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase). Granted, we are talking about a small amount of change. But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly. Go out to the business Facebook page and read through the comments. There are a lot more people that have experienced the same issue. And that's just one media social site. The business does not lose any monies. But the consumer does. That to me is a scam. At the least, very poor business practice. But one that they can make a profit from.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
October 1, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about [redacted] order.I apologize for any inconvenience they...
experienced. In the interest of good customer relations, we processed a price adjustment of $81.34. [redacted] should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about the purchase.We apologize for any inconvenience Shiloh encountered. The feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the...
order was fulfilled. We hope the delivery and installation process went smoothly. We hope Mr. [redacted]’ enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
July 13, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear Ms. Richardson:I have received your follow-up letter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointment. However, our representatives are unable to override decisions made by the service plan administrator. If [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] PS. I do NOT accept what they say due to false advertising. I was told it would be in stock and was not and refused to honor their price. I will forward this and all info to the FTC. DP.
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television and the stand.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer a refund or replacements for the products he purchased in 2013. He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for it. If he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the form. The service plan does not cover physical damage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamAttachment
January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience Ms. [redacted]...
may have experienced. I have reached out to the delivery manager Devin M[redacted] and he has issued Ms. [redacted] an exchange. The confirmation for the exchange is [redacted]. Mr. M[redacted] will reach out to Ms. [redacted] to provide more information regarding the exchange and delivery.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the order was canceled and a refund was processed. If he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
Thanks a lot for taking my concern to HHGregg office.At first, I didn't get any kind of help/ support from the 2501 Wabash Store Manager or from the Customer care support. They were really unprofessional to me.Later I had sent a mail to "[email protected]" explaining about the incident happened to me. The Jessica, Executive Assistant HHgregg replied me and apologized on behalf of hhgregg and addressed my issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Regards,
[redacted]
November 19, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Beverly Fleming (# 10805813) Dear Ms. Richardson:I have received your follow-up letter regarding Beverly Fleming’s concerns about her damage claim.We regret her continued disappointment. Her claim was forwarded to [redacted] Insurance, the contractor’s insurance carrier. If she does not receive a call in a timely manner, [redacted] Insurance can be reached at (800) 327-3636.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb
October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his furniture.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request.It is my understanding that parts were ordered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 13, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding the store credit [redacted] was offered for the replacement of the television.I apologize for...
any inconvenience Ms. [redacted] experienced. A representative from the store is calling her to address her concerns. If she has any questions, the store can be reached at (770) 432-9494. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. and Mrs. [redacted]’s concern about their refrigerator.We apologize for any inconvenience Mr. and Mrs. [redacted] encountered. Frigidaire has been contacted on the customer’s behalf and they have advised that they needed assistance from the factory technician to provide a resolution. The factory Technician will review the case within 2 business days and after a decision has been made, they will be contacted. For further details, Frigidaire can be reached at (800)444-4944 and reference case number [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and issues experienced by Ms....
[redacted]. Our records indicate Ms. [redacted] was issued a full refund on 12/12/16 back to her PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
March 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...
[redacted] experienced. The service plan covers the product only. It does not cover delivery or sales tax and cannot be transferred to a replacement product. As indicated in the Terms and Conditions for the service plan, once a store credit for the replacement is authorized, the coverage is deemed fulfilled.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The situation has almost been completely resolved. The door was in fact replaced on 11/20/2016 but it is missing a gasket that seals the door where the ice maker and door meet. I called Customer Service and they requested that I send an email to [email protected] with the invoice in the title and a picture of the door where the part(s) are missing which I have done and am waiting a response as to when those parts will be replaced. Please see the attached document of the email that was sent on 11/21/2016. When those components are replaced I will be satisfied with the results.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
We apologize for the inconvenience and frustration Mr. [redacted] experienced. Our records indicate a refund in the amount of $901.77 (confirmation # [redacted]) was issued back to the HhGregg card [redacted] on 02/07/17. If Mr. [redacted] has yet to see that refund reflect his [redacted] account I would recommend him reaching out to [redacted] at 800-333-1071.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I apologize for any frustration [redacted] may have experienced. We ask that Mr. [redacted] please accept our apology for the delivery service he has received. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to better serve Mr. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]The above is what was auto-populated by the system. I agree that the refund was satisfactory to me... the fact that it took an additional 5 days to receive the refund does not. During that time, the business collects interest off of the sale amount... all the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase). Granted, we are talking about a small amount of change. But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly. Go out to the business Facebook page and read through the comments. There are a lot more people that have experienced the same issue. And that's just one media social site. The business does not lose any monies. But the consumer does. That to me is a scam. At the least, very poor business practice. But one that they can make a profit from.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
October 1, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about [redacted] order.I apologize for any inconvenience they...
experienced. In the interest of good customer relations, we processed a price adjustment of $81.34. [redacted] should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about the purchase.We apologize for any inconvenience Shiloh encountered. The feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the...
order was fulfilled. We hope the delivery and installation process went smoothly. We hope Mr. [redacted]’ enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
July 13, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear Ms. Richardson:I have received your follow-up letter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointment. However, our representatives are unable to override decisions made by the service plan administrator. If [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] PS. I do NOT accept what they say due to false advertising. I was told it would be in stock and was not and refused to honor their price. I will forward this and all info to the FTC. DP.
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television and the stand.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer a refund or replacements for the products he purchased in 2013. He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for it. If he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the form. The service plan does not cover physical damage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamAttachment
January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience Ms. [redacted]...
may have experienced. I have reached out to the delivery manager Devin M[redacted] and he has issued Ms. [redacted] an exchange. The confirmation for the exchange is [redacted]. Mr. M[redacted] will reach out to Ms. [redacted] to provide more information regarding the exchange and delivery.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records...
indicate that the order was canceled and a refund was processed. If he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
Thanks a lot for taking my concern to HHGregg office.At first, I didn't get any kind of help/ support from the 2501 Wabash Store Manager or from the Customer care support. They were really unprofessional to me.Later I had sent a mail to "[email protected]" explaining about the incident happened to me. The Jessica, Executive Assistant HHgregg replied me and apologized on behalf of hhgregg and addressed my issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Regards,
[redacted]
November 19, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Beverly Fleming (# 10805813) Dear Ms. Richardson:I have received your follow-up letter regarding Beverly Fleming’s concerns about her damage claim.We regret her continued disappointment. Her claim was forwarded to [redacted] Insurance, the contractor’s insurance carrier. If she does not receive a call in a timely manner, [redacted] Insurance can be reached at (800) 327-3636.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb