November 19, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Beverly Fleming (# 10805813) Dear Ms. Richardson:I have received your follow-up letter regarding Beverly Fleming’s concerns about her damage claim.We regret her continued disappointment. Her claim was forwarded to [redacted] Insurance, the contractor’s insurance carrier. If she does not receive a call in a timely manner, [redacted] Insurance can be reached at (800) 327-3636.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
We apologize for the inconvenience and frustration Mr. [redacted] experienced. Our records indicate a refund in the amount of $901.77 (confirmation # [redacted]) was issued back to the HhGregg card [redacted] on 02/07/17. If Mr. [redacted] has yet to see that refund reflect his [redacted] account I would recommend him reaching out to [redacted] at 800-333-1071.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the...
order was fulfilled. We hope the delivery and installation process went smoothly. We hope Mr. [redacted]’ enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about the purchase.We apologize for any inconvenience Shiloh encountered. The feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the outcome because what Whitney E[redacted] is inaccurate. I refused service due to the contracted person was 3 hours late, and I had plans so I could not allow him to come late because the scheduled time he was not here. As per my phone call to Warrentech, I was instructed by warrentech to call them if he was not there at the scheduled time and that is what I did. When I did call them I explained to them my reasoning why I did not want this contacted person to come out because this company is unreliable and that I want them to get someone else out to fix the issue. They do not answer phone calls , text messages, and do not come out when I have an appointment. Warrentech at that time said that they will find someone else to fix it and will return my call within 1 to 2 business days.Update:12/5/2016 - called warrentech about the issue they said someone would call me 1 or two business days. no phone call now 75 day dishwasher is not fixed12/08/2016 - called warrentech again about the issue and they gave me a service appointment of 12/21/2016. now 78 days no dishwasher12/21/2016- Took off work again..... [redacted] did not show up for the scheduled appointment. Called warrentech and they said they had sent this info to the management and someone will call me back in 1-2 business days. At this time I explained to them that Action News has contacted me about this problem and they want me to discuss this with them. I also explained to them that if they do not fix my dishwasher, I will speak to the Action News about this, also send this to Attorney Generals Office of NJ , and I will be contacting a Lawyer if I have to. This is now 92 days without a dishwasher.I refuse to pay for any repairs out of my own pocket. It is HHGREGS job to stand behind there products and the products that they sell. It is HHGREGS and the warranty company's job to get someone to do the necessary repairs , not mine. I do not work for HHGREG nor do I work for Warrentech. I gave warrentech and [redacted] appliance another chance to repair it, and this is EXACTLY why I told you guys that you need to get someone else out to make the repair. So this is now 3 days I took off work for someone to repair the appliance and still no repaired dishwasher. You guys need to do something else to get this dishwasher repaired.At this point, I still am asking for the same thing: Either repair the dishwasher and give me compensation for the amount of time I spent on the phone for the 40+ phone calls, compensation for the amount of time it has not worked, and compensation for the the 3 days of missed work, or I would like to return this appliance to the store , I want my money back for the dishwasher, I want my money back for the warranty, I want compensation for the amount of time I spent on the phone for the 40 + phone calls that no one has returned, I want compensation for the amount of time the dishwasher did not work, and I want compensation for the 3 days of missed pay that I did not receive waiting for [redacted] to come out and did not.I will be now sending this to the Attorney Generals office of NJ . I will speak to Action News about this issue that I am still having. I will contact a lawyer if HHGREG or Warrentech does not repair or allow me to return the dishwasher. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]The above is what was auto-populated by the system. I agree that the refund was satisfactory to me... the fact that it took an additional 5 days to receive the refund does not. During that time, the business collects interest off of the sale amount... all the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase). Granted, we are talking about a small amount of change. But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly. Go out to the business Facebook page and read through the comments. There are a lot more people that have experienced the same issue. And that's just one media social site. The business does not lose any monies. But the consumer does. That to me is a scam. At the least, very poor business practice. But one that they can make a profit from.
September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the washer.I apologize for any...
inconvenience Ms. and Mr. Hicks experienced. We contacted the service plan administrator and were informed that the washer was repaired. If they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 1, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about [redacted] order.I apologize for any inconvenience they...
experienced. In the interest of good customer relations, we processed a price adjustment of $81.34. [redacted] should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH Gregg intentionally oversold this model, to prevent customers from going to competitors and getting the same or similar deals. In order to get a dishwasher, on the date that HH Gregg promised AND confirmed AND charged me over, I had to spend hundreds more to get a model that was actually in stock. If they want a satisfied client, discount the dishwasher I bought down to the dishwasher I SHOULD have received. That would be the dishwasher I got a confirmation email on, the night prior to the delivery date. As an added bonus, I got the joy and excitement of wasting literally hours of my time, over the course of a few days, just trying to get through to someone. HH Gregg's customer disservice line had a 71 minute hold time..lol. Who hires additional staff during busy times? Not HH Gregg. 71 mins on HOLD, listening to the same 18 second sample of music and being repeatedly told how important your call is, while not actually answering it, it apparently someones idea of a good time. Guess who didn't enjoy it?So, apparently, HH Gregg, intentionally over commits to sales on less inventory than they have and expect people to just wait for an unknown time. This appears to be done intentionally, as the delivery date is always somehow past the dates of the sales. HHGregg continued to lie to me, up until noon on the date scheduled and CONFIRMED for delivery, when I called and was told that HH Gregg never had any intention of delivering that unit, since it was back ordered with no known ETA. In summary, pay me for the trouble HH Gregg solely caused, or deal with yet another unsatisfied customer. I'm assuming this is nothing new to HH Gregg, so the likelihood I'll be treated as a should seems abysmal. The rating is honest and HH Gregg has done zero to recover me as a customer.]
Regards,
[redacted]
November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted] [redacted] concerns about the refrigerator.We apologize for any inconvenience [redacted] [redacted] encountered....
Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduled. In order to provide a resolution, the unit must go through service. Warrantech can be reached at (877)456-9643 to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. No repairs were made to our refrigerator under this contract thus you may not deduct "repairs" from the purchase price of our refrigerator. The company that was sent out by Warrantech, ABM Appliance and Repair, came to our house and said that the refrigerator would need to be repaired by a whirlpool authorized service company which they were not. That service was never scheduled after multiple calls to Warrantech and then the refrigerator was deemed unrepairable and we were told we would be issued a new refrigerator. The only "service" if you would like to call it that by [redacted] was that we were told to "unplug the refrigerator and let it thaw, that should provide us with a working refrigerator for 10 days or so." To call this a repair is ridiculous. If you are going to deduct such things from the cost that we paid for our refrigerator, then we would like itemized details of such deductions from the total cost of our purchase to show how you are coming up with hundreds of dollars in "repairs" to our refrigerator that you have deducted. The "Service" that you all are providing here is called Fraud, and I know for a fact an attorney would agree with us. We will not let this issue rest until you return us the value of our purchase. We will no longer call Warrantech, because every time we have we have been told that we need to call HHGregg and this turns into us chasing our tails calling back and forth. Honor the warranty that we paid for or we will continue to pursue with legal recourse if that is what is needed.
Regards,
[redacted]
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered at our location. Our...
records indicate that there has been an exchanged processed. Her new washer and dryer are scheduled to be delivered on 01/14/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase.I apologize for any frustration [redacted] may have experienced. After...
review, the order is scheduled to be installed on 2/1/17. The original dishwasher ordered was a special order item that is processed directly from the manufacturer. Special order items are subject to delay and I regret any inconvenience this may have caused Mr. [redacted]. The local store has provided a sub model dishwasher for the order to provide a quicker delivery. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted to call Whitney back at the number left. 317-848-1517 ext. 64258. This number does not allow an extension to be entered. I tried to reach a customer service person but was only able to reach automated choices. I then tried to call back on the number Whitney called from and no one answered during regular business hours. Please call me again and leave a number that will work.
Regards,
[redacted]
February 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his delivery.We apologize for any inconvenience Mr. [redacted] has experienced. A refund...
of $225.00 will be processed for the inconvenience he encountered. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed. The fact that this oven was only two months old when I called to upgrade due to misrepresentation is not exceptable. I have bought several items from hhgregg last two years. Since, I bought a dishwasher from [redacted] because of this poor customer service. If this is not resolved I will no longer buy anything there not recommend to any of my friends or family. As far as I am concerned, easy clean to any buying customer would mean that the oven is easy to clean. I would like an upgrade to this unsatisfactory product and would be willing to pay the difference.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I apologize for any frustration [redacted] may have experienced. We ask that Mr. [redacted] please accept our apology for the delivery service he has received. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to better serve Mr. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The situation has almost been completely resolved. The door was in fact replaced on 11/20/2016 but it is missing a gasket that seals the door where the ice maker and door meet. I called Customer Service and they requested that I send an email to [email protected] with the invoice in the title and a picture of the door where the part(s) are missing which I have done and am waiting a response as to when those parts will be replaced. Please see the attached document of the email that was sent on 11/21/2016. When those components are replaced I will be satisfied with the results.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. According to my bank statements I have received a refund of $35.00 on 5/2/16; not the amount you quoted. I am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg. When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact information. I am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
March 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...
[redacted] experienced. The service plan covers the product only. It does not cover delivery or sales tax and cannot be transferred to a replacement product. As indicated in the Terms and Conditions for the service plan, once a store credit for the replacement is authorized, the coverage is deemed fulfilled.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 19, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Beverly Fleming (# 10805813) Dear Ms. Richardson:I have received your follow-up letter regarding Beverly Fleming’s concerns about her damage claim.We regret her continued disappointment. Her claim was forwarded to [redacted] Insurance, the contractor’s insurance carrier. If she does not receive a call in a timely manner, [redacted] Insurance can be reached at (800) 327-3636.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
We apologize for the inconvenience and frustration Mr. [redacted] experienced. Our records indicate a refund in the amount of $901.77 (confirmation # [redacted]) was issued back to the HhGregg card [redacted] on 02/07/17. If Mr. [redacted] has yet to see that refund reflect his [redacted] account I would recommend him reaching out to [redacted] at 800-333-1071.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the...
order was fulfilled. We hope the delivery and installation process went smoothly. We hope Mr. [redacted]’ enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about the purchase.We apologize for any inconvenience Shiloh encountered. The feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the outcome because what Whitney E[redacted] is inaccurate. I refused service due to the contracted person was 3 hours late, and I had plans so I could not allow him to come late because the scheduled time he was not here. As per my phone call to Warrentech, I was instructed by warrentech to call them if he was not there at the scheduled time and that is what I did. When I did call them I explained to them my reasoning why I did not want this contacted person to come out because this company is unreliable and that I want them to get someone else out to fix the issue. They do not answer phone calls , text messages, and do not come out when I have an appointment. Warrentech at that time said that they will find someone else to fix it and will return my call within 1 to 2 business days.Update:12/5/2016 - called warrentech about the issue they said someone would call me 1 or two business days. no phone call now 75 day dishwasher is not fixed12/08/2016 - called warrentech again about the issue and they gave me a service appointment of 12/21/2016. now 78 days no dishwasher12/21/2016- Took off work again..... [redacted] did not show up for the scheduled appointment. Called warrentech and they said they had sent this info to the management and someone will call me back in 1-2 business days. At this time I explained to them that Action News has contacted me about this problem and they want me to discuss this with them. I also explained to them that if they do not fix my dishwasher, I will speak to the Action News about this, also send this to Attorney Generals Office of NJ , and I will be contacting a Lawyer if I have to. This is now 92 days without a dishwasher.I refuse to pay for any repairs out of my own pocket. It is HHGREGS job to stand behind there products and the products that they sell. It is HHGREGS and the warranty company's job to get someone to do the necessary repairs , not mine. I do not work for HHGREG nor do I work for Warrentech. I gave warrentech and [redacted] appliance another chance to repair it, and this is EXACTLY why I told you guys that you need to get someone else out to make the repair. So this is now 3 days I took off work for someone to repair the appliance and still no repaired dishwasher. You guys need to do something else to get this dishwasher repaired.At this point, I still am asking for the same thing: Either repair the dishwasher and give me compensation for the amount of time I spent on the phone for the 40+ phone calls, compensation for the amount of time it has not worked, and compensation for the the 3 days of missed work, or I would like to return this appliance to the store , I want my money back for the dishwasher, I want my money back for the warranty, I want compensation for the amount of time I spent on the phone for the 40 + phone calls that no one has returned, I want compensation for the amount of time the dishwasher did not work, and I want compensation for the 3 days of missed pay that I did not receive waiting for [redacted] to come out and did not.I will be now sending this to the Attorney Generals office of NJ . I will speak to Action News about this issue that I am still having. I will contact a lawyer if HHGREG or Warrentech does not repair or allow me to return the dishwasher. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]The above is what was auto-populated by the system. I agree that the refund was satisfactory to me... the fact that it took an additional 5 days to receive the refund does not. During that time, the business collects interest off of the sale amount... all the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase). Granted, we are talking about a small amount of change. But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly. Go out to the business Facebook page and read through the comments. There are a lot more people that have experienced the same issue. And that's just one media social site. The business does not lose any monies. But the consumer does. That to me is a scam. At the least, very poor business practice. But one that they can make a profit from.
September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the washer.I apologize for any...
inconvenience Ms. and Mr. Hicks experienced. We contacted the service plan administrator and were informed that the washer was repaired. If they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 1, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about [redacted] order.I apologize for any inconvenience they...
experienced. In the interest of good customer relations, we processed a price adjustment of $81.34. [redacted] should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH Gregg intentionally oversold this model, to prevent customers from going to competitors and getting the same or similar deals. In order to get a dishwasher, on the date that HH Gregg promised AND confirmed AND charged me over, I had to spend hundreds more to get a model that was actually in stock. If they want a satisfied client, discount the dishwasher I bought down to the dishwasher I SHOULD have received. That would be the dishwasher I got a confirmation email on, the night prior to the delivery date. As an added bonus, I got the joy and excitement of wasting literally hours of my time, over the course of a few days, just trying to get through to someone. HH Gregg's customer disservice line had a 71 minute hold time..lol. Who hires additional staff during busy times? Not HH Gregg. 71 mins on HOLD, listening to the same 18 second sample of music and being repeatedly told how important your call is, while not actually answering it, it apparently someones idea of a good time. Guess who didn't enjoy it?So, apparently, HH Gregg, intentionally over commits to sales on less inventory than they have and expect people to just wait for an unknown time. This appears to be done intentionally, as the delivery date is always somehow past the dates of the sales. HHGregg continued to lie to me, up until noon on the date scheduled and CONFIRMED for delivery, when I called and was told that HH Gregg never had any intention of delivering that unit, since it was back ordered with no known ETA. In summary, pay me for the trouble HH Gregg solely caused, or deal with yet another unsatisfied customer. I'm assuming this is nothing new to HH Gregg, so the likelihood I'll be treated as a should seems abysmal. The rating is honest and HH Gregg has done zero to recover me as a customer.]
Regards,
[redacted]
November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted] [redacted] concerns about the refrigerator.We apologize for any inconvenience [redacted] [redacted] encountered....
Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduled. In order to provide a resolution, the unit must go through service. Warrantech can be reached at (877)456-9643 to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. No repairs were made to our refrigerator under this contract thus you may not deduct "repairs" from the purchase price of our refrigerator. The company that was sent out by Warrantech, ABM Appliance and Repair, came to our house and said that the refrigerator would need to be repaired by a whirlpool authorized service company which they were not. That service was never scheduled after multiple calls to Warrantech and then the refrigerator was deemed unrepairable and we were told we would be issued a new refrigerator. The only "service" if you would like to call it that by [redacted] was that we were told to "unplug the refrigerator and let it thaw, that should provide us with a working refrigerator for 10 days or so." To call this a repair is ridiculous. If you are going to deduct such things from the cost that we paid for our refrigerator, then we would like itemized details of such deductions from the total cost of our purchase to show how you are coming up with hundreds of dollars in "repairs" to our refrigerator that you have deducted. The "Service" that you all are providing here is called Fraud, and I know for a fact an attorney would agree with us. We will not let this issue rest until you return us the value of our purchase. We will no longer call Warrantech, because every time we have we have been told that we need to call HHGregg and this turns into us chasing our tails calling back and forth. Honor the warranty that we paid for or we will continue to pursue with legal recourse if that is what is needed.
Regards,
[redacted]
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered at our location. Our...
records indicate that there has been an exchanged processed. Her new washer and dryer are scheduled to be delivered on 01/14/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase.I apologize for any frustration [redacted] may have experienced. After...
review, the order is scheduled to be installed on 2/1/17. The original dishwasher ordered was a special order item that is processed directly from the manufacturer. Special order items are subject to delay and I regret any inconvenience this may have caused Mr. [redacted]. The local store has provided a sub model dishwasher for the order to provide a quicker delivery. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted to call Whitney back at the number left. 317-848-1517 ext. 64258. This number does not allow an extension to be entered. I tried to reach a customer service person but was only able to reach automated choices. I then tried to call back on the number Whitney called from and no one answered during regular business hours. Please call me again and leave a number that will work.
Regards,
[redacted]
February 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his delivery.We apologize for any inconvenience Mr. [redacted] has experienced. A refund...
of $225.00 will be processed for the inconvenience he encountered. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed. The fact that this oven was only two months old when I called to upgrade due to misrepresentation is not exceptable. I have bought several items from hhgregg last two years. Since, I bought a dishwasher from [redacted] because of this poor customer service. If this is not resolved I will no longer buy anything there not recommend to any of my friends or family. As far as I am concerned, easy clean to any buying customer would mean that the oven is easy to clean. I would like an upgrade to this unsatisfactory product and would be willing to pay the difference.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I apologize for any frustration [redacted] may have experienced. We ask that Mr. [redacted] please accept our apology for the delivery service he has received. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to better serve Mr. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The situation has almost been completely resolved. The door was in fact replaced on 11/20/2016 but it is missing a gasket that seals the door where the ice maker and door meet. I called Customer Service and they requested that I send an email to [email protected] with the invoice in the title and a picture of the door where the part(s) are missing which I have done and am waiting a response as to when those parts will be replaced. Please see the attached document of the email that was sent on 11/21/2016. When those components are replaced I will be satisfied with the results.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. According to my bank statements I have received a refund of $35.00 on 5/2/16; not the amount you quoted. I am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg. When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact information. I am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
March 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...
[redacted] experienced. The service plan covers the product only. It does not cover delivery or sales tax and cannot be transferred to a replacement product. As indicated in the Terms and Conditions for the service plan, once a store credit for the replacement is authorized, the coverage is deemed fulfilled.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team