Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the outcome because what Whitney E[redacted] is inaccurate. I refused service due to the contracted person was 3 hours late, and I had plans so I could not allow him to come late because the scheduled time he was not here. As per my phone call to Warrentech, I was instructed by warrentech to call them if he was not there at the scheduled time and that is what I did. When I did call them I explained to them my reasoning why I did not want this contacted person to come out because this company is unreliable and that I want them to get someone else out to fix the issue. They do not answer phone calls , text messages, and do not come out when I have an appointment. Warrentech at that time said that they will find someone else to fix it and will return my call within 1 to 2 business days.Update:12/5/2016 - called warrentech about the issue they said someone would call me 1 or two business days. no phone call now 75 day dishwasher is not fixed12/08/2016 - called warrentech again about the issue and they gave me a service appointment of 12/21/2016. now 78 days no dishwasher12/21/2016- Took off work again..... [redacted] did not show up for the scheduled appointment. Called warrentech and they said they had sent this info to the management and someone will call me back in 1-2 business days. At this time I explained to them that Action News has contacted me about this problem and they want me to discuss this with them. I also explained to them that if they do not fix my dishwasher, I will speak to the Action News about this, also send this to Attorney Generals Office of NJ , and I will be contacting a Lawyer if I have to. This is now 92 days without a dishwasher.I refuse to pay for any repairs out of my own pocket. It is HHGREGS job to stand behind there products and the products that they sell. It is HHGREGS and the warranty company's job to get someone to do the necessary repairs , not mine. I do not work for HHGREG nor do I work for Warrentech. I gave warrentech and [redacted] appliance another chance to repair it, and this is EXACTLY why I told you guys that you need to get someone else out to make the repair. So this is now 3 days I took off work for someone to repair the appliance and still no repaired dishwasher. You guys need to do something else to get this dishwasher repaired.At this point, I still am asking for the same thing: Either repair the dishwasher and give me compensation for the amount of time I spent on the phone for the 40+ phone calls, compensation for the amount of time it has not worked, and compensation for the the 3 days of missed work, or I would like to return this appliance to the store , I want my money back for the dishwasher, I want my money back for the warranty, I want compensation for the amount of time I spent on the phone for the 40 + phone calls that no one has returned, I want compensation for the amount of time the dishwasher did not work, and I want compensation for the 3 days of missed pay that I did not receive waiting for [redacted] to come out and did not.I will be now sending this to the Attorney Generals office of NJ . I will speak to Action News about this issue that I am still having. I will contact a lawyer if HHGREG or Warrentech does not repair or allow me to return the dishwasher. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
to say we are sorry is not enough.I will share my experience in all social media channels.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH Gregg intentionally oversold this model, to prevent customers from going to competitors and getting the same or similar deals. In order to get a dishwasher, on the date that HH Gregg promised AND confirmed AND charged me over, I had to spend hundreds more to get a model that was actually in stock. If they want a satisfied client, discount the dishwasher I bought down to the dishwasher I SHOULD have received. That would be the dishwasher I got a confirmation email on, the night prior to the delivery date. As an added bonus, I got the joy and excitement of wasting literally hours of my time, over the course of a few days, just trying to get through to someone. HH Gregg's customer disservice line had a 71 minute hold time..lol. Who hires additional staff during busy times? Not HH Gregg. 71 mins on HOLD, listening to the same 18 second sample of music and being repeatedly told how important your call is, while not actually answering it, it apparently someones idea of a good time. Guess who didn't enjoy it?So, apparently, HH Gregg, intentionally over commits to sales on less inventory than they have and expect people to just wait for an unknown time. This appears to be done intentionally, as the delivery date is always somehow past the dates of the sales. HHGregg continued to lie to me, up until noon on the date scheduled and CONFIRMED for delivery, when I called and was told that HH Gregg never had any intention of delivering that unit, since it was back ordered with no known ETA. In summary, pay me for the trouble HH Gregg solely caused, or deal with yet another unsatisfied customer. I'm assuming this is nothing new to HH Gregg, so the likelihood I'll be treated as a should seems abysmal. The rating is honest and HH Gregg has done zero to recover me as a customer.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter. I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five.
Regards,
[redacted] [redacted]
November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted] [redacted] concerns about the refrigerator.We apologize for any inconvenience [redacted] [redacted] encountered....
Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduled. In order to provide a resolution, the unit must go through service. Warrantech can be reached at (877)456-9643 to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate that a store credit was issued for a replacement and the store credit was used. If she has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed. The fact that this oven was only two months old when I called to upgrade due to misrepresentation is not exceptable. I have bought several items from hhgregg last two years. Since, I bought a dishwasher from [redacted] because of this poor customer service. If this is not resolved I will no longer buy anything there not recommend to any of my friends or family. As far as I am concerned, easy clean to any buying customer would mean that the oven is easy to clean. I would like an upgrade to this unsatisfactory product and would be willing to pay the difference.
Regards,
[redacted]
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered at our location. Our...
records indicate that there has been an exchanged processed. Her new washer and dryer are scheduled to be delivered on 01/14/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his delivery.We apologize for any inconvenience Mr. [redacted] has experienced. A refund...
of $225.00 will be processed for the inconvenience he encountered. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is not an acceptable excuse! When HH Greg sent me the coupon the advertisement pictured the TV I wanted to buy with the coupon. There were no disclaimers on the coupon emailed to me. UPP is a price fixing scam retailers use to get out of False, misleading, and dishonest advertising.
Regards,
[redacted]
October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a refund as he requested. Our representative contacted the...
service plan administrator and was informed that service was scheduled. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
March 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. There is...
a 30 day return policy; after 30 days there are no returns or exchanges. The unit did have a one-year manufacturer warranty however, it expired in 2013. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864 for further assistance. However, she would be responsible for any service fee.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
December 20, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Brian [redacted]’s concerns about the delivery.We hope that Mr. H[redacted] is able to resolve the issue. If Mr. [redacted] has any questions about his claim, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me if I actually receive the promised gift card this time.
Regards,
[redacted]
July 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted]...
experienced. However, we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for return or exchange. Given the length of time that passed, there is no way to determine how any damage may have occurred. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the posted response they stated that someone directly contacted me regarding photos of the damaged television. This never happened. In fact, I have contacted them 3 times via email and several times via telephone. I received no response through emails and was told that they could not help me when I called. I will email them again, but am not satisfied with the response thus far.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV delivery concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On...
12/20/16, a delivery was completed for replacement TV model UN65KS8000. If necessary, we ask that Mr. [redacted] continue to work with his local store representative regarding the order. I appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any frustration Mr. [redacted] experienced. As...
indicated in the Terms and Conditions for the service plan, physical damage is not covered. Our representatives are not authorized to override the terms of the service plan.Our company is not responsible for any damage that may have occurred. He might have the option to file a claim with the service center that evaluated the television or the shipping company that handled the shipment. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the outcome because what Whitney E[redacted] is inaccurate. I refused service due to the contracted person was 3 hours late, and I had plans so I could not allow him to come late because the scheduled time he was not here. As per my phone call to Warrentech, I was instructed by warrentech to call them if he was not there at the scheduled time and that is what I did. When I did call them I explained to them my reasoning why I did not want this contacted person to come out because this company is unreliable and that I want them to get someone else out to fix the issue. They do not answer phone calls , text messages, and do not come out when I have an appointment. Warrentech at that time said that they will find someone else to fix it and will return my call within 1 to 2 business days.Update:12/5/2016 - called warrentech about the issue they said someone would call me 1 or two business days. no phone call now 75 day dishwasher is not fixed12/08/2016 - called warrentech again about the issue and they gave me a service appointment of 12/21/2016. now 78 days no dishwasher12/21/2016- Took off work again..... [redacted] did not show up for the scheduled appointment. Called warrentech and they said they had sent this info to the management and someone will call me back in 1-2 business days. At this time I explained to them that Action News has contacted me about this problem and they want me to discuss this with them. I also explained to them that if they do not fix my dishwasher, I will speak to the Action News about this, also send this to Attorney Generals Office of NJ , and I will be contacting a Lawyer if I have to. This is now 92 days without a dishwasher.I refuse to pay for any repairs out of my own pocket. It is HHGREGS job to stand behind there products and the products that they sell. It is HHGREGS and the warranty company's job to get someone to do the necessary repairs , not mine. I do not work for HHGREG nor do I work for Warrentech. I gave warrentech and [redacted] appliance another chance to repair it, and this is EXACTLY why I told you guys that you need to get someone else out to make the repair. So this is now 3 days I took off work for someone to repair the appliance and still no repaired dishwasher. You guys need to do something else to get this dishwasher repaired.At this point, I still am asking for the same thing: Either repair the dishwasher and give me compensation for the amount of time I spent on the phone for the 40+ phone calls, compensation for the amount of time it has not worked, and compensation for the the 3 days of missed work, or I would like to return this appliance to the store , I want my money back for the dishwasher, I want my money back for the warranty, I want compensation for the amount of time I spent on the phone for the 40 + phone calls that no one has returned, I want compensation for the amount of time the dishwasher did not work, and I want compensation for the 3 days of missed pay that I did not receive waiting for [redacted] to come out and did not.I will be now sending this to the Attorney Generals office of NJ . I will speak to Action News about this issue that I am still having. I will contact a lawyer if HHGREG or Warrentech does not repair or allow me to return the dishwasher. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
to say we are sorry is not enough.I will share my experience in all social media channels.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH Gregg intentionally oversold this model, to prevent customers from going to competitors and getting the same or similar deals. In order to get a dishwasher, on the date that HH Gregg promised AND confirmed AND charged me over, I had to spend hundreds more to get a model that was actually in stock. If they want a satisfied client, discount the dishwasher I bought down to the dishwasher I SHOULD have received. That would be the dishwasher I got a confirmation email on, the night prior to the delivery date. As an added bonus, I got the joy and excitement of wasting literally hours of my time, over the course of a few days, just trying to get through to someone. HH Gregg's customer disservice line had a 71 minute hold time..lol. Who hires additional staff during busy times? Not HH Gregg. 71 mins on HOLD, listening to the same 18 second sample of music and being repeatedly told how important your call is, while not actually answering it, it apparently someones idea of a good time. Guess who didn't enjoy it?So, apparently, HH Gregg, intentionally over commits to sales on less inventory than they have and expect people to just wait for an unknown time. This appears to be done intentionally, as the delivery date is always somehow past the dates of the sales. HHGregg continued to lie to me, up until noon on the date scheduled and CONFIRMED for delivery, when I called and was told that HH Gregg never had any intention of delivering that unit, since it was back ordered with no known ETA. In summary, pay me for the trouble HH Gregg solely caused, or deal with yet another unsatisfied customer. I'm assuming this is nothing new to HH Gregg, so the likelihood I'll be treated as a should seems abysmal. The rating is honest and HH Gregg has done zero to recover me as a customer.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter. I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five.
Regards,
[redacted] [redacted]
November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted] [redacted] concerns about the refrigerator.We apologize for any inconvenience [redacted] [redacted] encountered....
Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduled. In order to provide a resolution, the unit must go through service. Warrantech can be reached at (877)456-9643 to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms....
[redacted] experienced. Our records indicate that a store credit was issued for a replacement and the store credit was used. If she has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed. The fact that this oven was only two months old when I called to upgrade due to misrepresentation is not exceptable. I have bought several items from hhgregg last two years. Since, I bought a dishwasher from [redacted] because of this poor customer service. If this is not resolved I will no longer buy anything there not recommend to any of my friends or family. As far as I am concerned, easy clean to any buying customer would mean that the oven is easy to clean. I would like an upgrade to this unsatisfactory product and would be willing to pay the difference.
Regards,
[redacted]
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered at our location. Our...
records indicate that there has been an exchanged processed. Her new washer and dryer are scheduled to be delivered on 01/14/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
February 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his delivery.We apologize for any inconvenience Mr. [redacted] has experienced. A refund...
of $225.00 will be processed for the inconvenience he encountered. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is not an acceptable excuse! When HH Greg sent me the coupon the advertisement pictured the TV I wanted to buy with the coupon. There were no disclaimers on the coupon emailed to me. UPP is a price fixing scam retailers use to get out of False, misleading, and dishonest advertising.
Regards,
[redacted]
October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a refund as he requested. Our representative contacted the...
service plan administrator and was informed that service was scheduled. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations
March 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. There is...
a 30 day return policy; after 30 days there are no returns or exchanges. The unit did have a one-year manufacturer warranty however, it expired in 2013. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864 for further assistance. However, she would be responsible for any service fee.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
December 20, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Brian [redacted]’s concerns about the delivery.We hope that Mr. H[redacted] is able to resolve the issue. If Mr. [redacted] has any questions about his claim, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me if I actually receive the promised gift card this time.
Regards,
[redacted]
July 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted]...
experienced. However, we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for return or exchange. Given the length of time that passed, there is no way to determine how any damage may have occurred. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the posted response they stated that someone directly contacted me regarding photos of the damaged television. This never happened. In fact, I have contacted them 3 times via email and several times via telephone. I received no response through emails and was told that they could not help me when I called. I will email them again, but am not satisfied with the response thus far.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV delivery concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On...
12/20/16, a delivery was completed for replacement TV model UN65KS8000. If necessary, we ask that Mr. [redacted] continue to work with his local store representative regarding the order. I appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any frustration Mr. [redacted] experienced. As...
indicated in the Terms and Conditions for the service plan, physical damage is not covered. Our representatives are not authorized to override the terms of the service plan.Our company is not responsible for any damage that may have occurred. He might have the option to file a claim with the service center that evaluated the television or the shipping company that handled the shipment. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk