Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about his previous order. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime....
We ask that Mr. [redacted] please accept our apology for the order being cancelled due to no stock. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to serve Mr. [redacted] better in the future. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
October 30, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Carol Schaeffer (# 10805634) Dear Ms. Richardson:I have received your follow-up letter regarding Carol Schaeffer’s concerns about her order.We regret her continued disappointment. When a television order is placed through our website, there is an option for a customer to indicate whether they need a connection to additional components. However, the option also states that the service requires a professional installation and additional charges may apply.We appreciate having the opportunity to answer Ms. Schaeffer’s complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlb
May 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or a refund. Our representative contacted the service plan administrator and was informed that the part needed for the repair was delivered. If [redacted] has any questions, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]’s concern about her washer.We apologize for any inconvenience Ms. [redacted] encountered. We have contacted Warrantech on the customer’s behalf and it was determined that the claim has been denied due to misuse.For further questions, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...
is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
October 17, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his refrigerator handle.We apologize for any inconvenience Mr. [redacted] has experienced....
The handle is still on back order, once it arrives he will be notified. As a customer satisfaction, we have processed a $100 check for the delay. The check will be received within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference,details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The vendor has clearly stated they will not honor the purchase price, without giving a further explanation.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. I regret that there was confusion regarding delivery of the product. As stated previously the cooktop has now been delivered. We ask that Mr. [redacted] please contact us if he experiences any further issues. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our...
records indicate that an exchange was processed. If she has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read the manual and you can not clean this oven. When you say easy clean that is false advertising. This is not easy clean. I scrape each particle off with a blade. I can't believe a brand new oven and you cannot clean. I notified your company two months after I received my stove. A long time has passed now, but that is because I had to go to next step because I received no satisfaction. I am also going to do a complaint against LG products. I am willing to buy a more expensive stove. I am extremely unhappy with this stove.
Regards,
[redacted]
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television and the service plan.We regret his continued disappointment. However, we are unable to override decisions about repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator. We regret his continued disappointment. However, our representatives are not authorized to override decisions regarding repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appearA service call was scheduled for Oct 17. The repairman, Alberto, called me and said that HHGregg did not give him a new dishwasher handle for my machine so he had to cancel the service call. I still have the same dishwasher with no handle 13 days after the installation. HHGregg is a very disorganized business!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not cancel my order, I never received what I purchased, I still want my table.....it is available online but I have been told I can have it but no one can make that happen........
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. As previously stated, there is a 30 day return policy; after 30 days there are no returns or exchanges. The unit does have a one-year manufacturer warranty. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
June 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Haierhas...
been contacted on the customer's behalf. One of the representatives from Haier contacted the customer today to troubleshoot and schedule service.We appreciate the opportunity to address the complaintSincerely,Stephanie de La V[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about his previous order. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime....
We ask that Mr. [redacted] please accept our apology for the order being cancelled due to no stock. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to serve Mr. [redacted] better in the future. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
October 30, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Carol Schaeffer (# 10805634) Dear Ms. Richardson:I have received your follow-up letter regarding Carol Schaeffer’s concerns about her order.We regret her continued disappointment. When a television order is placed through our website, there is an option for a customer to indicate whether they need a connection to additional components. However, the option also states that the service requires a professional installation and additional charges may apply.We appreciate having the opportunity to answer Ms. Schaeffer’s complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlb
May 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or a refund. Our representative contacted the service plan administrator and was informed that the part needed for the repair was delivered. If [redacted] has any questions, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]’s concern about her washer.We apologize for any inconvenience Ms. [redacted] encountered. We have contacted Warrantech on the customer’s behalf and it was determined that the claim has been denied due to misuse.For further questions, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...
is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
October 17, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his refrigerator handle.We apologize for any inconvenience Mr. [redacted] has experienced....
The handle is still on back order, once it arrives he will be notified. As a customer satisfaction, we have processed a $100 check for the delay. The check will be received within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference,details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The vendor has clearly stated they will not honor the purchase price, without giving a further explanation.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. I regret that there was confusion regarding delivery of the product. As stated previously the cooktop has now been delivered. We ask that Mr. [redacted] please contact us if he experiences any further issues. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our...
records indicate that an exchange was processed. If she has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read the manual and you can not clean this oven. When you say easy clean that is false advertising. This is not easy clean. I scrape each particle off with a blade. I can't believe a brand new oven and you cannot clean. I notified your company two months after I received my stove. A long time has passed now, but that is because I had to go to next step because I received no satisfaction. I am also going to do a complaint against LG products. I am willing to buy a more expensive stove. I am extremely unhappy with this stove.
Regards,
[redacted]
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television and the service plan.We regret his continued disappointment. However, we are unable to override decisions about repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator. We regret his continued disappointment. However, our representatives are not authorized to override decisions regarding repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appearA service call was scheduled for Oct 17. The repairman, Alberto, called me and said that HHGregg did not give him a new dishwasher handle for my machine so he had to cancel the service call. I still have the same dishwasher with no handle 13 days after the installation. HHGregg is a very disorganized business!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not cancel my order, I never received what I purchased, I still want my table.....it is available online but I have been told I can have it but no one can make that happen........
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. As previously stated, there is a 30 day return policy; after 30 days there are no returns or exchanges. The unit does have a one-year manufacturer warranty. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
June 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Haierhas...
been contacted on the customer's behalf. One of the representatives from Haier contacted the customer today to troubleshoot and schedule service.We appreciate the opportunity to address the complaintSincerely,Stephanie de La V[redacted]Executive Team