Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV delivery concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On...
12/20/16, a delivery was completed for replacement TV model UN65KS8000. If necessary, we ask that Mr. [redacted] continue to work with his local store representative regarding the order. I appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference,details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
March 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. There is...
a 30 day return policy; after 30 days there are no returns or exchanges. The unit did have a one-year manufacturer warranty however, it expired in 2013. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864 for further assistance. However, she would be responsible for any service fee.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about his previous order. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime....
We ask that Mr. [redacted] please accept our apology for the order being cancelled due to no stock. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to serve Mr. [redacted] better in the future. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
July 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted]...
experienced. However, we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for return or exchange. Given the length of time that passed, there is no way to determine how any damage may have occurred. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read the manual and you can not clean this oven. When you say easy clean that is false advertising. This is not easy clean. I scrape each particle off with a blade. I can't believe a brand new oven and you cannot clean. I notified your company two months after I received my stove. A long time has passed now, but that is because I had to go to next step because I received no satisfaction. I am also going to do a complaint against LG products. I am willing to buy a more expensive stove. I am extremely unhappy with this stove.
Regards,
[redacted]
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television and the service plan.We regret his continued disappointment. However, we are unable to override decisions about repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Haierhas...
been contacted on the customer's behalf. One of the representatives from Haier contacted the customer today to troubleshoot and schedule service.We appreciate the opportunity to address the complaintSincerely,Stephanie de La V[redacted]Executive Team
August 3, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her dryer.We apologize for any inconvenience Ms. [redacted] encountered. Our records...
indicate that a store credit was provided and used on invoice [redacted]. The new dryer was delivered on 11/12/16. We hope the delivery went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10739055)Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...
is our understanding that the service plan administrator authorized a replacement. A representative should contact Mr. [redacted] in the next few business days to make arrangements. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
March 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about his television.I apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we are unable to authorize a return/refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not cancel my order, I never received what I purchased, I still want my table.....it is available online but I have been told I can have it but no one can make that happen........
Regards,
[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that the service plan he purchased is administered through Warrantech. We regret that our representatives are unable to override decisions regarding coverage. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
I have received your letter regarding [redacted]'s concerns about her request.I apologize for any inconvenience she experienced. We regret that we are unable to honor her request. As indicated in our return policy, products must be complete in order to qualify for return.Our store is not...
responsible for abandoned property. The television may still be available for pickup. If she would like further assistance, the store management can be reached at (610) 750-8773.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV delivery concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On...
12/20/16, a delivery was completed for replacement TV model UN65KS8000. If necessary, we ask that Mr. [redacted] continue to work with his local store representative regarding the order. I appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference,details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
March 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. There is...
a 30 day return policy; after 30 days there are no returns or exchanges. The unit did have a one-year manufacturer warranty however, it expired in 2013. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864 for further assistance. However, she would be responsible for any service fee.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about his previous order. I apologize for any frustration Mr. [redacted] has experienced. As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime....
We ask that Mr. [redacted] please accept our apology for the order being cancelled due to no stock. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to serve Mr. [redacted] better in the future. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
July 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted]...
experienced. However, we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for return or exchange. Given the length of time that passed, there is no way to determine how any damage may have occurred. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read the manual and you can not clean this oven. When you say easy clean that is false advertising. This is not easy clean. I scrape each particle off with a blade. I can't believe a brand new oven and you cannot clean. I notified your company two months after I received my stove. A long time has passed now, but that is because I had to go to next step because I received no satisfaction. I am also going to do a complaint against LG products. I am willing to buy a more expensive stove. I am extremely unhappy with this stove.
Regards,
[redacted]
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television and the service plan.We regret his continued disappointment. However, we are unable to override decisions about repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Haierhas...
been contacted on the customer's behalf. One of the representatives from Haier contacted the customer today to troubleshoot and schedule service.We appreciate the opportunity to address the complaintSincerely,Stephanie de La V[redacted]Executive Team
August 3, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her dryer.We apologize for any inconvenience Ms. [redacted] encountered. Our records...
indicate that a store credit was provided and used on invoice [redacted]. The new dryer was delivered on 11/12/16. We hope the delivery went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10739055)Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...
is our understanding that the service plan administrator authorized a replacement. A representative should contact Mr. [redacted] in the next few business days to make arrangements. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
March 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about his television.I apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we are unable to authorize a return/refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not cancel my order, I never received what I purchased, I still want my table.....it is available online but I have been told I can have it but no one can make that happen........
Regards,
[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that the service plan he purchased is administered through Warrantech. We regret that our representatives are unable to override decisions regarding coverage. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
I have received your letter regarding [redacted]'s concerns about her request.I apologize for any inconvenience she experienced. We regret that we are unable to honor her request. As indicated in our return policy, products must be complete in order to qualify for return.Our store is not...
responsible for abandoned property. The television may still be available for pickup. If she would like further assistance, the store management can be reached at (610) 750-8773.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]