January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any frustration Mr. [redacted] experienced. Our...
records indicate that the headphones were exchanged. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
I have received your letter regarding [redacted]'s concerns about her request.I apologize for any inconvenience she experienced. We regret that we are unable to honor her request. As indicated in our return policy, products must be complete in order to qualify for return.Our store is not...
responsible for abandoned property. The television may still be available for pickup. If she would like further assistance, the store management can be reached at (610) 750-8773.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his furniture and the refund.I apologize for any inconvenience...
Mr. [redacted] experienced. Our records indicate that a refund of $133.49 was processed. He should receive it in the next 30 days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that the service plan he purchased is administered through Warrantech. We regret that our representatives are unable to override decisions regarding coverage. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 19, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience [redacted] experienced. Her purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a...
$100 gift card. In the interest of good customer relations, we are sending a $25 gift card that she indicated she was previously offered. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
August 3, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company did absolutely nothing to resolve my complaint. They said there was a repair scheduled an that was it. Never bothered to see that it still wasn't fixed or anything. We have never been able to actually speak to someone in authority to help us resolve our problem. Customer satisfaction is definitely not a concern of this company.
Regards,
[redacted]
June 30, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. The service plan administrator has informed us that the servicer received parts for the refrigerator and scheduled the repair. If [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...
[redacted] experienced with her request for repair. We are unable to authorize a return or an exchange for the washer.The service plan Ms. [redacted] purchased is administered through Warrantech. As indicated in the Terms and Conditions for the service plan, rust is not covered. We are unable to override the terms of the service plan. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10739055)Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...
is our understanding that the service plan administrator authorized a replacement. A representative should contact Mr. [redacted] in the next few business days to make arrangements. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Yes we finally received the dishwasher but I think some compensation, at least for installation cost, is not unreasonable. He, post surgery, was on the floor for 2+ hours and needed to take pain medicine after just to get it installed. Again trying to avoiding this was the only reason we bought there in the first place. Not even an apology for (1) website being incorrect, (2) being repeated lied to on the phone or told they had no idea when they would have trucks coming in and (2) phone calls not returned. Ridiculously bad customer service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchase. They have tried to force Frigidaire to do something. We have servicemen stating it is not repair able. The 30 days does not allow for three service calls and repairs to deem the refrigerator defective. We were assured each time by HHGregg Managers that we would be taken care of. We are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repaired. If a satisfactory solution is not offered we will have no choice but to take legal action.
Regards,
[redacted]
February 22, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the television.I am very sorry for any frustration Ms. [redacted] experienced. Our web...
order department was unable to locate a record of the photos she sent. A representative contacted her directly to request that she send the photos. Once we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. The the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card. The word "Promotional" was never used.Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation.
Regards,
[redacted]
November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her dryer.We apologize for any inconvenience Ms. [redacted] encountered. Our records...
indicate that a store credit was provided and used on invoice [redacted]. The new dryer was delivered on 11/12/16. We hope the delivery went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. On 1/23/17 the...
delivery of the ordered refrigerator was completed. Due to the delay, Mrs. [redacted] was refunded $233.20 under invoice [redacted] that will have posted to the account by today’s date. Because of the initial reimbursement and its amount, we are unable to provide any further refund. We ask that Mrs. [redacted] please continue to shop our many deals and promotions as we look forward to providing more expedient delivery services. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience and frustration Mr....
[redacted] may have experienced. We ask that Mr. [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about his service plan.
I apologize for any misunderstanding. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etc. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
whitney E[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any frustration Mr. [redacted] experienced. Our...
records indicate that the headphones were exchanged. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
I have received your letter regarding [redacted]'s concerns about her request.I apologize for any inconvenience she experienced. We regret that we are unable to honor her request. As indicated in our return policy, products must be complete in order to qualify for return.Our store is not...
responsible for abandoned property. The television may still be available for pickup. If she would like further assistance, the store management can be reached at (610) 750-8773.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications Manager
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his furniture and the refund.I apologize for any inconvenience...
Mr. [redacted] experienced. Our records indicate that a refund of $133.49 was processed. He should receive it in the next 30 days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that the service plan he purchased is administered through Warrantech. We regret that our representatives are unable to override decisions regarding coverage. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
November 19, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience [redacted] experienced. Her purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a...
$100 gift card. In the interest of good customer relations, we are sending a $25 gift card that she indicated she was previously offered. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
August 3, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company did absolutely nothing to resolve my complaint. They said there was a repair scheduled an that was it. Never bothered to see that it still wasn't fixed or anything. We have never been able to actually speak to someone in authority to help us resolve our problem. Customer satisfaction is definitely not a concern of this company.
Regards,
[redacted]
June 30, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. The service plan administrator has informed us that the servicer received parts for the refrigerator and scheduled the repair. If [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...
[redacted] experienced with her request for repair. We are unable to authorize a return or an exchange for the washer.The service plan Ms. [redacted] purchased is administered through Warrantech. As indicated in the Terms and Conditions for the service plan, rust is not covered. We are unable to override the terms of the service plan. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10739055)Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...
is our understanding that the service plan administrator authorized a replacement. A representative should contact Mr. [redacted] in the next few business days to make arrangements. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Yes we finally received the dishwasher but I think some compensation, at least for installation cost, is not unreasonable. He, post surgery, was on the floor for 2+ hours and needed to take pain medicine after just to get it installed. Again trying to avoiding this was the only reason we bought there in the first place. Not even an apology for (1) website being incorrect, (2) being repeated lied to on the phone or told they had no idea when they would have trucks coming in and (2) phone calls not returned. Ridiculously bad customer service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchase. They have tried to force Frigidaire to do something. We have servicemen stating it is not repair able. The 30 days does not allow for three service calls and repairs to deem the refrigerator defective. We were assured each time by HHGregg Managers that we would be taken care of. We are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repaired. If a satisfactory solution is not offered we will have no choice but to take legal action.
Regards,
[redacted]
February 22, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the television.I am very sorry for any frustration Ms. [redacted] experienced. Our web...
order department was unable to locate a record of the photos she sent. A representative contacted her directly to request that she send the photos. Once we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. The the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card. The word "Promotional" was never used.Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation.
Regards,
[redacted]
November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her dryer.We apologize for any inconvenience Ms. [redacted] encountered. Our records...
indicate that a store credit was provided and used on invoice [redacted]. The new dryer was delivered on 11/12/16. We hope the delivery went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. On 1/23/17 the...
delivery of the ordered refrigerator was completed. Due to the delay, Mrs. [redacted] was refunded $233.20 under invoice [redacted] that will have posted to the account by today’s date. Because of the initial reimbursement and its amount, we are unable to provide any further refund. We ask that Mrs. [redacted] please continue to shop our many deals and promotions as we look forward to providing more expedient delivery services. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience and frustration Mr....
[redacted] may have experienced. We ask that Mr. [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about his service plan.
I apologize for any misunderstanding. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etc. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
whitney E[redacted]Executive Team