Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The vendor has clearly stated they will not honor the purchase price, without giving a further explanation.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. On 1/23/17 the...
delivery of the ordered refrigerator was completed. Due to the delay, Mrs. [redacted] was refunded $233.20 under invoice [redacted] that will have posted to the account by today’s date. Because of the initial reimbursement and its amount, we are unable to provide any further refund. We ask that Mrs. [redacted] please continue to shop our many deals and promotions as we look forward to providing more expedient delivery services. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
November 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...
[redacted] experienced with her request for repair. We are unable to authorize a return or an exchange for the washer.The service plan Ms. [redacted] purchased is administered through Warrantech. As indicated in the Terms and Conditions for the service plan, rust is not covered. We are unable to override the terms of the service plan. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Yes we finally received the dishwasher but I think some compensation, at least for installation cost, is not unreasonable. He, post surgery, was on the floor for 2+ hours and needed to take pain medicine after just to get it installed. Again trying to avoiding this was the only reason we bought there in the first place. Not even an apology for (1) website being incorrect, (2) being repeated lied to on the phone or told they had no idea when they would have trucks coming in and (2) phone calls not returned. Ridiculously bad customer service.
Regards,
[redacted]
July 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator. We regret his continued disappointment. However, our representatives are not authorized to override decisions regarding repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[It is now December 5, 2016 and we were once again told our washer and dryer will not be delivered on Tuesday, December 6th as promised by salesperson Ashley. We only found this out after calling the delivery center. After speaking with Manager Rachel, she informed me, once again, the dryer is not in stock again. This was confirmed by manager Steve that the dryer was en route to the warehouse. We are seeking immediate delivery of appliances as well as an additional $200 off the price to compensate for our days off, laundry costs, and financing cost as we have already made payment on these appliances. I have never experienced "a business" with such poor communication skills amongst their departments and poor customer service. Perhaps Whitney from HH Gregg Customer Service can provide answers as to why we have had three confirmations of delivery and our appliances have not been installed. Can a person press charges against a business for stolen goods? If so, I would like to pursue that option.
Regards,
[redacted]
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any frustration Mr. [redacted] experienced. Our...
records indicate that the headphones were exchanged. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. The the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card. The word "Promotional" was never used.Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation.
Regards,
[redacted]
December 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about his service plan.
I apologize for any misunderstanding. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etc. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
whitney E[redacted]Executive Team
December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience and frustration Mr....
[redacted] may have experienced. We ask that Mr. [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 30, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. The service plan administrator has informed us that the servicer received parts for the refrigerator and scheduled the repair. If [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 19, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience [redacted] experienced. Her purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a...
$100 gift card. In the interest of good customer relations, we are sending a $25 gift card that she indicated she was previously offered. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appearA service call was scheduled for Oct 17. The repairman, Alberto, called me and said that HHGregg did not give him a new dishwasher handle for my machine so he had to cancel the service call. I still have the same dishwasher with no handle 13 days after the installation. HHGregg is a very disorganized business!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted] The Man came & HOPEFULLY this will be the end of this fiasco!
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his furniture and the refund.I apologize for any inconvenience...
Mr. [redacted] experienced. Our records indicate that a refund of $133.49 was processed. He should receive it in the next 30 days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working.
Regards,
[redacted]
February 22, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the television.I am very sorry for any frustration Ms. [redacted] experienced. Our web...
order department was unable to locate a record of the photos she sent. A representative contacted her directly to request that she send the photos. Once we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. I regret that there was confusion regarding delivery of the product. As stated previously the cooktop has now been delivered. We ask that Mr. [redacted] please contact us if he experiences any further issues. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company did absolutely nothing to resolve my complaint. They said there was a repair scheduled an that was it. Never bothered to see that it still wasn't fixed or anything. We have never been able to actually speak to someone in authority to help us resolve our problem. Customer satisfaction is definitely not a concern of this company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The vendor has clearly stated they will not honor the purchase price, without giving a further explanation.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. On 1/23/17 the...
delivery of the ordered refrigerator was completed. Due to the delay, Mrs. [redacted] was refunded $233.20 under invoice [redacted] that will have posted to the account by today’s date. Because of the initial reimbursement and its amount, we are unable to provide any further refund. We ask that Mrs. [redacted] please continue to shop our many deals and promotions as we look forward to providing more expedient delivery services. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
November 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...
[redacted] experienced with her request for repair. We are unable to authorize a return or an exchange for the washer.The service plan Ms. [redacted] purchased is administered through Warrantech. As indicated in the Terms and Conditions for the service plan, rust is not covered. We are unable to override the terms of the service plan. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Yes we finally received the dishwasher but I think some compensation, at least for installation cost, is not unreasonable. He, post surgery, was on the floor for 2+ hours and needed to take pain medicine after just to get it installed. Again trying to avoiding this was the only reason we bought there in the first place. Not even an apology for (1) website being incorrect, (2) being repeated lied to on the phone or told they had no idea when they would have trucks coming in and (2) phone calls not returned. Ridiculously bad customer service.
Regards,
[redacted]
July 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator. We regret his continued disappointment. However, our representatives are not authorized to override decisions regarding repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[It is now December 5, 2016 and we were once again told our washer and dryer will not be delivered on Tuesday, December 6th as promised by salesperson Ashley. We only found this out after calling the delivery center. After speaking with Manager Rachel, she informed me, once again, the dryer is not in stock again. This was confirmed by manager Steve that the dryer was en route to the warehouse. We are seeking immediate delivery of appliances as well as an additional $200 off the price to compensate for our days off, laundry costs, and financing cost as we have already made payment on these appliances. I have never experienced "a business" with such poor communication skills amongst their departments and poor customer service. Perhaps Whitney from HH Gregg Customer Service can provide answers as to why we have had three confirmations of delivery and our appliances have not been installed. Can a person press charges against a business for stolen goods? If so, I would like to pursue that option.
Regards,
[redacted]
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any frustration Mr. [redacted] experienced. Our...
records indicate that the headphones were exchanged. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. The the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card. The word "Promotional" was never used.Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation.
Regards,
[redacted]
December 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about his service plan.
I apologize for any misunderstanding. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etc. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
whitney E[redacted]Executive Team
December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience and frustration Mr....
[redacted] may have experienced. We ask that Mr. [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 30, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. The service plan administrator has informed us that the servicer received parts for the refrigerator and scheduled the repair. If [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 19, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience [redacted] experienced. Her purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a...
$100 gift card. In the interest of good customer relations, we are sending a $25 gift card that she indicated she was previously offered. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appearA service call was scheduled for Oct 17. The repairman, Alberto, called me and said that HHGregg did not give him a new dishwasher handle for my machine so he had to cancel the service call. I still have the same dishwasher with no handle 13 days after the installation. HHGregg is a very disorganized business!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted] The Man came & HOPEFULLY this will be the end of this fiasco!
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his furniture and the refund.I apologize for any inconvenience...
Mr. [redacted] experienced. Our records indicate that a refund of $133.49 was processed. He should receive it in the next 30 days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working.
Regards,
[redacted]
February 22, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the television.I am very sorry for any frustration Ms. [redacted] experienced. Our web...
order department was unable to locate a record of the photos she sent. A representative contacted her directly to request that she send the photos. Once we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. I regret that there was confusion regarding delivery of the product. As stated previously the cooktop has now been delivered. We ask that Mr. [redacted] please contact us if he experiences any further issues. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company did absolutely nothing to resolve my complaint. They said there was a repair scheduled an that was it. Never bothered to see that it still wasn't fixed or anything. We have never been able to actually speak to someone in authority to help us resolve our problem. Customer satisfaction is definitely not a concern of this company.
Regards,
[redacted]