March 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about his television.I apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we are unable to authorize a return/refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted] The Man came & HOPEFULLY this will be the end of this fiasco!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[It is now December 5, 2016 and we were once again told our washer and dryer will not be delivered on Tuesday, December 6th as promised by salesperson Ashley. We only found this out after calling the delivery center. After speaking with Manager Rachel, she informed me, once again, the dryer is not in stock again. This was confirmed by manager Steve that the dryer was en route to the warehouse. We are seeking immediate delivery of appliances as well as an additional $200 off the price to compensate for our days off, laundry costs, and financing cost as we have already made payment on these appliances. I have never experienced "a business" with such poor communication skills amongst their departments and poor customer service. Perhaps Whitney from HH Gregg Customer Service can provide answers as to why we have had three confirmations of delivery and our appliances have not been installed. Can a person press charges against a business for stolen goods? If so, I would like to pursue that option.
Regards,
[redacted]
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the...
check was mailed on 01/02/16. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Warrantech refused to fix my stove citing I caused the damage. My stove is 2 years outside of the manufacturer's warranty. I flooded social media outlets with pictures of my stove and a narrative of what happened. A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring. Samsung was good enough to fix my stove. My issue is with the extended warranty that HH Gregg sold me. The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future. I would like a refund or store credit for the purchase amount of the extended warranty for my stove. If HH Gregg agrees to this, then I feel I will have been made whole. If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location.
Regards,
[redacted]
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly...
committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a television was delivered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I pro-actively followed up with the company a number of times asking about my refund, asking why it was not processed, and received various answers, none satisfactory, until I finally reached a person at the store who offered to put through the credit if I would give them my credit card number over the phone. I was amazed...I had offered this solution twice before and was told it wasn't necessary!! Once she put through the credit I received the credit to my Cc account in 2 days!! Would that HH Gregg had more capable folk like her! I also received a check from HH Gregg for the damage in the product we did keep. At this time we are through with HH Gregg, will never, ever shop there; and will tell everyone we know about our problems and the failings of HH Gregg. Thanks for your efforts, which certainly added to my own, helped to alleviate this situation.
Regards,
[redacted]
November 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her repair.We regret her continued disappointment. However, our representatives are unable to authorize returns or exchanges for products that are covered by Warrantech service plans. Due to the continuing issues, Warrantech has arranged a follow-up service call. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order was delivered today, 12/06/16 at 3:13pm. We hope the delivery process went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to them. This is not true. I have each email and voicemail they sent me telling me they were working on it. They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it. Of course this much was previously done in august. I won't accept their response until my fridge is actually fixed. I appreciate your assistance as I dont believe hhgregg would've done anything but for your intervention.
Regards,
[redacted]
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed they authorized a store credit for the replacement. A representative should contact Mr. [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 14, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty service.We apologize for any inconvenience Mr. [redacted] encountered. His computer does have a 2-year computer PSP. To schedule service please contact our service plan provider, Warrantech at (877)456-9643 for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated, it has been concluded that there is no further information to add to our original responses. Due to the time frame the unit has been under her possession, we are unable to provide a refund.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s refrigerator concern.I apologize for any inconvenience Ms. [redacted] may have experienced. A...
delivery service call has been scheduled for 12/29/16 to see if this is a correctable issue. If the unit cannot be restored to new condition then an exchange will be processed. We ask that Ms. [redacted] continue to work with her local store and salesman for any further information. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any frustration Ms. [redacted] experienced...
with the repair. We regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repair. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I notice HHgregg response are not answering any of my previous comments on my last rejection. Please have HHgregg to answer the questions/statements from my last reponse. Which included that 1). they had this TV in their Indiana store2) Advertising the Samsung TV on their website which show the TV is in over 30 of their stores.3). Forcing me to take a TV that was less quality then the TV I originally purchase.4). Bait and Switch was done on me. I will contact the Attorney General to get involved in this matter.
Regards,
[redacted]
December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty service.We apologize for any inconvenience Ms. [redacted]...
encountered. Warrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolved. Ms. [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-4332 to schedule service. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 22, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]
I have received your follow-up letter regarding [redacted]’ concerns about her furniture.We regret her continued disappointment. However, we are unable to authorize a return or a refund for the furniture.It is my understanding that the parts needed for the repair were shipped but the repair was never scheduled. If she still needs assistance, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
I have received your letter regarding [redacted]'s concerns about the service plan. I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted],Director, Service Operations
March 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about his television.I apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we are unable to authorize a return/refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted] The Man came & HOPEFULLY this will be the end of this fiasco!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[It is now December 5, 2016 and we were once again told our washer and dryer will not be delivered on Tuesday, December 6th as promised by salesperson Ashley. We only found this out after calling the delivery center. After speaking with Manager Rachel, she informed me, once again, the dryer is not in stock again. This was confirmed by manager Steve that the dryer was en route to the warehouse. We are seeking immediate delivery of appliances as well as an additional $200 off the price to compensate for our days off, laundry costs, and financing cost as we have already made payment on these appliances. I have never experienced "a business" with such poor communication skills amongst their departments and poor customer service. Perhaps Whitney from HH Gregg Customer Service can provide answers as to why we have had three confirmations of delivery and our appliances have not been installed. Can a person press charges against a business for stolen goods? If so, I would like to pursue that option.
Regards,
[redacted]
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the...
check was mailed on 01/02/16. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Warrantech refused to fix my stove citing I caused the damage. My stove is 2 years outside of the manufacturer's warranty. I flooded social media outlets with pictures of my stove and a narrative of what happened. A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring. Samsung was good enough to fix my stove. My issue is with the extended warranty that HH Gregg sold me. The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future. I would like a refund or store credit for the purchase amount of the extended warranty for my stove. If HH Gregg agrees to this, then I feel I will have been made whole. If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location.
Regards,
[redacted]
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly...
committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a television was delivered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I pro-actively followed up with the company a number of times asking about my refund, asking why it was not processed, and received various answers, none satisfactory, until I finally reached a person at the store who offered to put through the credit if I would give them my credit card number over the phone. I was amazed...I had offered this solution twice before and was told it wasn't necessary!! Once she put through the credit I received the credit to my Cc account in 2 days!! Would that HH Gregg had more capable folk like her! I also received a check from HH Gregg for the damage in the product we did keep. At this time we are through with HH Gregg, will never, ever shop there; and will tell everyone we know about our problems and the failings of HH Gregg. Thanks for your efforts, which certainly added to my own, helped to alleviate this situation.
Regards,
[redacted]
November 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her repair.We regret her continued disappointment. However, our representatives are unable to authorize returns or exchanges for products that are covered by Warrantech service plans. Due to the continuing issues, Warrantech has arranged a follow-up service call. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order was delivered today, 12/06/16 at 3:13pm. We hope the delivery process went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to them. This is not true. I have each email and voicemail they sent me telling me they were working on it. They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it. Of course this much was previously done in august. I won't accept their response until my fridge is actually fixed. I appreciate your assistance as I dont believe hhgregg would've done anything but for your intervention.
Regards,
[redacted]
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed they authorized a store credit for the replacement. A representative should contact Mr. [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 14, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty service.We apologize for any inconvenience Mr. [redacted] encountered. His computer does have a 2-year computer PSP. To schedule service please contact our service plan provider, Warrantech at (877)456-9643 for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
February 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated, it has been concluded that there is no further information to add to our original responses. Due to the time frame the unit has been under her possession, we are unable to provide a refund.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s refrigerator concern.I apologize for any inconvenience Ms. [redacted] may have experienced. A...
delivery service call has been scheduled for 12/29/16 to see if this is a correctable issue. If the unit cannot be restored to new condition then an exchange will be processed. We ask that Ms. [redacted] continue to work with her local store and salesman for any further information. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any frustration Ms. [redacted] experienced...
with the repair. We regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repair. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I notice HHgregg response are not answering any of my previous comments on my last rejection. Please have HHgregg to answer the questions/statements from my last reponse. Which included that 1). they had this TV in their Indiana store2) Advertising the Samsung TV on their website which show the TV is in over 30 of their stores.3). Forcing me to take a TV that was less quality then the TV I originally purchase.4). Bait and Switch was done on me. I will contact the Attorney General to get involved in this matter.
Regards,
[redacted]
December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty service.We apologize for any inconvenience Ms. [redacted]...
encountered. Warrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolved. Ms. [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-4332 to schedule service. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 22, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]
I have received your follow-up letter regarding [redacted]’ concerns about her furniture.We regret her continued disappointment. However, we are unable to authorize a return or a refund for the furniture.It is my understanding that the parts needed for the repair were shipped but the repair was never scheduled. If she still needs assistance, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
I have received your letter regarding [redacted]'s concerns about the service plan. I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted],Director, Service Operations