Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchase. They have tried to force Frigidaire to do something. We have servicemen stating it is not repair able. The 30 days does not allow for three service calls and repairs to deem the refrigerator defective. We were assured each time by HHGregg Managers that we would be taken care of. We are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repaired. If a satisfactory solution is not offered we will have no choice but to take legal action.
Regards,
[redacted]
November 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. As previously stated, there is a 30 day return policy; after 30 days there are no returns or exchanges. The unit does have a one-year manufacturer warranty. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our...
records indicate that an exchange was processed. If she has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 24, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
We apologize for the inconvenience Mr....
[redacted] may be experiencing, and based on the purchase date Mr. [redacted] is out of this return/exchange policy through hhGregg.
However Mr. [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges. 800.726.7864
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed they authorized a store credit for the replacement. A representative should contact Mr. [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
I have received your letter regarding [redacted]'s concerns about the service plan. I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted],Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I pro-actively followed up with the company a number of times asking about my refund, asking why it was not processed, and received various answers, none satisfactory, until I finally reached a person at the store who offered to put through the credit if I would give them my credit card number over the phone. I was amazed...I had offered this solution twice before and was told it wasn't necessary!! Once she put through the credit I received the credit to my Cc account in 2 days!! Would that HH Gregg had more capable folk like her! I also received a check from HH Gregg for the damage in the product we did keep. At this time we are through with HH Gregg, will never, ever shop there; and will tell everyone we know about our problems and the failings of HH Gregg. Thanks for your efforts, which certainly added to my own, helped to alleviate this situation.
Regards,
[redacted]
May 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to authorize a replacement. According to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administrator. It is our understanding that they are working with the servicer to resolve the issue. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
[redacted]
July 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced with...
the repair. Our representative contacted the service plan administrator and was informed that the parts needed for the repair arrived. It is our understanding that a representative should contact her to schedule the repair. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated, it has been concluded that there is no further information to add to our original responses. Due to the time frame the unit has been under her possession, we are unable to provide a refund.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any frustration Ms. [redacted] experienced...
with the repair. We regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repair. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 13, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concerns....
I apologize for any frustration Mr. [redacted] experienced. We are unable to honor his request for compensation. Our representative has contacted Warrantech, the administrator of service plan. Service for the issue with the dishwasher was set up on 7/7 and has now been completed. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the...
check was mailed on 01/02/16. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to them. This is not true. I have each email and voicemail they sent me telling me they were working on it. They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it. Of course this much was previously done in august. I won't accept their response until my fridge is actually fixed. I appreciate your assistance as I dont believe hhgregg would've done anything but for your intervention.
Regards,
[redacted]
March 22, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]
I have received your follow-up letter regarding [redacted]’ concerns about her furniture.We regret her continued disappointment. However, we are unable to authorize a return or a refund for the furniture.It is my understanding that the parts needed for the repair were shipped but the repair was never scheduled. If she still needs assistance, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Warrantech refused to fix my stove citing I caused the damage. My stove is 2 years outside of the manufacturer's warranty. I flooded social media outlets with pictures of my stove and a narrative of what happened. A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring. Samsung was good enough to fix my stove. My issue is with the extended warranty that HH Gregg sold me. The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future. I would like a refund or store credit for the purchase amount of the extended warranty for my stove. If HH Gregg agrees to this, then I feel I will have been made whole. If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location.
Regards,
[redacted]
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly...
committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a television was delivered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. The TV was purchased in Florida and the HH Gregg invoice references an Illinois address2. We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request3. The Sales Person was advised of our situation and agreed to accommodate4. The TV was never dropped or damaged while in our possession5. We never removed the TV from the internal foam packaging intended to protect it during shipping6. Even though there was a display of the same tv model on the floor (approx 6 units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer)7. My husband purchased the TV while in the presence of friends, who will support our claim
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We did receive the range hood, however a refund as they stated was not applied to the credit card or to us. No one from HH Greg has contacted either myself or my husband about the microwave or the refund. We would still like the microwave we paid for and also a discount on order, because of having to wait almost 6 months now. I would like someone to contact us from HHGreg, I have tried to reach the store in Illinois, but I never receive a phone call back from a manager, and the person I speak to is not able to resolve anything.Thank you for your time,
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchase. They have tried to force Frigidaire to do something. We have servicemen stating it is not repair able. The 30 days does not allow for three service calls and repairs to deem the refrigerator defective. We were assured each time by HHGregg Managers that we would be taken care of. We are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repaired. If a satisfactory solution is not offered we will have no choice but to take legal action.
Regards,
[redacted]
November 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. As previously stated, there is a 30 day return policy; after 30 days there are no returns or exchanges. The unit does have a one-year manufacturer warranty. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our...
records indicate that an exchange was processed. If she has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 24, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
We apologize for the inconvenience Mr....
[redacted] may be experiencing, and based on the purchase date Mr. [redacted] is out of this return/exchange policy through hhGregg.
However Mr. [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges. 800.726.7864
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed they authorized a store credit for the replacement. A representative should contact Mr. [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
I have received your letter regarding [redacted]'s concerns about the service plan. I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted],Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I pro-actively followed up with the company a number of times asking about my refund, asking why it was not processed, and received various answers, none satisfactory, until I finally reached a person at the store who offered to put through the credit if I would give them my credit card number over the phone. I was amazed...I had offered this solution twice before and was told it wasn't necessary!! Once she put through the credit I received the credit to my Cc account in 2 days!! Would that HH Gregg had more capable folk like her! I also received a check from HH Gregg for the damage in the product we did keep. At this time we are through with HH Gregg, will never, ever shop there; and will tell everyone we know about our problems and the failings of HH Gregg. Thanks for your efforts, which certainly added to my own, helped to alleviate this situation.
Regards,
[redacted]
May 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to authorize a replacement. According to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administrator. It is our understanding that they are working with the servicer to resolve the issue. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
[redacted]
July 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced with...
the repair. Our representative contacted the service plan administrator and was informed that the parts needed for the repair arrived. It is our understanding that a representative should contact her to schedule the repair. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated, it has been concluded that there is no further information to add to our original responses. Due to the time frame the unit has been under her possession, we are unable to provide a refund.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any frustration Ms. [redacted] experienced...
with the repair. We regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repair. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
July 13, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concerns....
I apologize for any frustration Mr. [redacted] experienced. We are unable to honor his request for compensation. Our representative has contacted Warrantech, the administrator of service plan. Service for the issue with the dishwasher was set up on 7/7 and has now been completed. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the...
check was mailed on 01/02/16. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to them. This is not true. I have each email and voicemail they sent me telling me they were working on it. They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it. Of course this much was previously done in august. I won't accept their response until my fridge is actually fixed. I appreciate your assistance as I dont believe hhgregg would've done anything but for your intervention.
Regards,
[redacted]
March 22, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]
I have received your follow-up letter regarding [redacted]’ concerns about her furniture.We regret her continued disappointment. However, we are unable to authorize a return or a refund for the furniture.It is my understanding that the parts needed for the repair were shipped but the repair was never scheduled. If she still needs assistance, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Warrantech refused to fix my stove citing I caused the damage. My stove is 2 years outside of the manufacturer's warranty. I flooded social media outlets with pictures of my stove and a narrative of what happened. A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring. Samsung was good enough to fix my stove. My issue is with the extended warranty that HH Gregg sold me. The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future. I would like a refund or store credit for the purchase amount of the extended warranty for my stove. If HH Gregg agrees to this, then I feel I will have been made whole. If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location.
Regards,
[redacted]
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly...
committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a television was delivered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. The TV was purchased in Florida and the HH Gregg invoice references an Illinois address2. We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request3. The Sales Person was advised of our situation and agreed to accommodate4. The TV was never dropped or damaged while in our possession5. We never removed the TV from the internal foam packaging intended to protect it during shipping6. Even though there was a display of the same tv model on the floor (approx 6 units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer)7. My husband purchased the TV while in the presence of friends, who will support our claim
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We did receive the range hood, however a refund as they stated was not applied to the credit card or to us. No one from HH Greg has contacted either myself or my husband about the microwave or the refund. We would still like the microwave we paid for and also a discount on order, because of having to wait almost 6 months now. I would like someone to contact us from HHGreg, I have tried to reach the store in Illinois, but I never receive a phone call back from a manager, and the person I speak to is not able to resolve anything.Thank you for your time,
Regards,
[redacted]