Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We did receive the range hood, however a refund as they stated was not applied to the credit card or to us. No one from HH Greg has contacted either myself or my husband about the microwave or the refund. We would still like the microwave we paid for and also a discount on order, because of having to wait almost 6 months now. I would like someone to contact us from HHGreg, I have tried to reach the store in Illinois, but I never receive a phone call back from a manager, and the person I speak to is not able to resolve anything.Thank you for your time,
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. The TV was purchased in Florida and the HH Gregg invoice references an Illinois address2. We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request3. The Sales Person was advised of our situation and agreed to accommodate4. The TV was never dropped or damaged while in our possession5. We never removed the TV from the internal foam packaging intended to protect it during shipping6. Even though there was a display of the same tv model on the floor (approx 6 units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer)7. My husband purchased the TV while in the presence of friends, who will support our claim
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. It is our understanding that a representative from the service plan administrator contacted him. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to authorize a replacement. According to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administrator. It is our understanding that they are working with the servicer to resolve the issue. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did not address the employee issue. Additionally, I had to have the tv fixed by a professional I knew because I never heard back from WarranTech and initially the salesperson told me if I bought the 5 year preferred warranty that if anything happened I just bring it in and they replace or credit towards a new one, A COMPLETE LIE TO GET THE PROTECTION PLANI AM COMPLETELY DISSATIFED WITH HHGREGG THEY HAVE SALESPEOPLE SCAMMING THE PUBLIC FOR WARRANTIES TELLING THEM ANYTHING JUST TO MAKE A BONUS THAT IS JUST NOT RIGHT
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Sirs, Please note that this is not my complaint. You have cross-referenced me with Ashley Harris. I am Charlotte Harris. The company resolved my monetary complaint, and I previously sent you an email to let you know. Thank you,Charlotte Harris
October 20, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize...
for any inconvenience Mr. [redacted] encountered. We regret to inform that we do not have any access to the credit card information due to security purpose. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
January 1, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...
[redacted] may have experienced. Our records indicate [redacted] refund was issued on 11/21/16 back to the PayPal account. I have forwarded this information over to the appropriated department to verify the funds posted back. Once this information is verified [redacted] will be contacted.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
February 21, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience Mr. [redacted]...
encountered. We regret to inform that we are unable to fulfill Mr. [redacted]’s request. The rebate was valid from Jan 29, 2017 to Feb 7, 2017. The purchase date was on Feb 9, 2017, therefore it does not qualify.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced with...
the repair. Our representative contacted the service plan administrator and was informed that the parts needed for the repair arrived. It is our understanding that a representative should contact her to schedule the repair. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. However, we stand by our previous response.Our company is not responsible for abandoned property. If she has not yet retrieved the television from the store, we request that she do so within the next 30 days. If she has not picked up the television in that time, our store personnel will dispose of it. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] and [redacted] concerns about the order.I apologize for any inconvenience...
they experienced. Our records indicate that a refund was processed. It should appear in their account within the next few business days if it hasn’t already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 5, 2016Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. Leinberger...
experienced. Our records indicate that his order was picked up. If he has any questions, the Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
October 24, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
We apologize for the inconvenience Mr....
[redacted] may be experiencing, and based on the purchase date Mr. [redacted] is out of this return/exchange policy through hhGregg.
However Mr. [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges. 800.726.7864
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
July 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...
experienced. Per the warranty service agreement, once an item is deemed un-repairable by the warranty administrator, a credit for replacement is generated. Per the service agreement, the credit is a pro-rated cost. On 4/01/17, under invoice [redacted], an in-store credit was utilized by Ms. [redacted] for a replacement unit. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
July 13, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concerns....
I apologize for any frustration Mr. [redacted] experienced. We are unable to honor his request for compensation. Our representative has contacted Warrantech, the administrator of service plan. Service for the issue with the dishwasher was set up on 7/7 and has now been completed. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement of the computer. For further assistance, he can visit the store and refer to invoice 0064-004718. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his dishwasher.I apologize for any inconvenience [redacted] experienced....
Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the exchange.I apologize for any inconvenience and frustration Ms....
[redacted] experienced. Our records indicate that the GPS was exchanged. I have shared her feedback about the store manager with the regional management.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We did receive the range hood, however a refund as they stated was not applied to the credit card or to us. No one from HH Greg has contacted either myself or my husband about the microwave or the refund. We would still like the microwave we paid for and also a discount on order, because of having to wait almost 6 months now. I would like someone to contact us from HHGreg, I have tried to reach the store in Illinois, but I never receive a phone call back from a manager, and the person I speak to is not able to resolve anything.Thank you for your time,
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. The TV was purchased in Florida and the HH Gregg invoice references an Illinois address2. We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request3. The Sales Person was advised of our situation and agreed to accommodate4. The TV was never dropped or damaged while in our possession5. We never removed the TV from the internal foam packaging intended to protect it during shipping6. Even though there was a display of the same tv model on the floor (approx 6 units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer)7. My husband purchased the TV while in the presence of friends, who will support our claim
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. It is our understanding that a representative from the service plan administrator contacted him. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to authorize a replacement. According to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administrator. It is our understanding that they are working with the servicer to resolve the issue. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did not address the employee issue. Additionally, I had to have the tv fixed by a professional I knew because I never heard back from WarranTech and initially the salesperson told me if I bought the 5 year preferred warranty that if anything happened I just bring it in and they replace or credit towards a new one, A COMPLETE LIE TO GET THE PROTECTION PLANI AM COMPLETELY DISSATIFED WITH HHGREGG THEY HAVE SALESPEOPLE SCAMMING THE PUBLIC FOR WARRANTIES TELLING THEM ANYTHING JUST TO MAKE A BONUS THAT IS JUST NOT RIGHT
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Sirs, Please note that this is not my complaint. You have cross-referenced me with Ashley Harris. I am Charlotte Harris. The company resolved my monetary complaint, and I previously sent you an email to let you know. Thank you,Charlotte Harris
October 20, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize...
for any inconvenience Mr. [redacted] encountered. We regret to inform that we do not have any access to the credit card information due to security purpose. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
January 1, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...
[redacted] may have experienced. Our records indicate [redacted] refund was issued on 11/21/16 back to the PayPal account. I have forwarded this information over to the appropriated department to verify the funds posted back. Once this information is verified [redacted] will be contacted.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
February 21, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience Mr. [redacted]...
encountered. We regret to inform that we are unable to fulfill Mr. [redacted]’s request. The rebate was valid from Jan 29, 2017 to Feb 7, 2017. The purchase date was on Feb 9, 2017, therefore it does not qualify.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced with...
the repair. Our representative contacted the service plan administrator and was informed that the parts needed for the repair arrived. It is our understanding that a representative should contact her to schedule the repair. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. However, we stand by our previous response.Our company is not responsible for abandoned property. If she has not yet retrieved the television from the store, we request that she do so within the next 30 days. If she has not picked up the television in that time, our store personnel will dispose of it. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] and [redacted] concerns about the order.I apologize for any inconvenience...
they experienced. Our records indicate that a refund was processed. It should appear in their account within the next few business days if it hasn’t already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 5, 2016Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. Leinberger...
experienced. Our records indicate that his order was picked up. If he has any questions, the Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
October 24, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
We apologize for the inconvenience Mr....
[redacted] may be experiencing, and based on the purchase date Mr. [redacted] is out of this return/exchange policy through hhGregg.
However Mr. [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges. 800.726.7864
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
July 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...
experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...
experienced. Per the warranty service agreement, once an item is deemed un-repairable by the warranty administrator, a credit for replacement is generated. Per the service agreement, the credit is a pro-rated cost. On 4/01/17, under invoice [redacted], an in-store credit was utilized by Ms. [redacted] for a replacement unit. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
July 13, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concerns....
I apologize for any frustration Mr. [redacted] experienced. We are unable to honor his request for compensation. Our representative has contacted Warrantech, the administrator of service plan. Service for the issue with the dishwasher was set up on 7/7 and has now been completed. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement of the computer. For further assistance, he can visit the store and refer to invoice 0064-004718. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his dishwasher.I apologize for any inconvenience [redacted] experienced....
Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the exchange.I apologize for any inconvenience and frustration Ms....
[redacted] experienced. Our records indicate that the GPS was exchanged. I have shared her feedback about the store manager with the regional management.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb