March 14, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty service.We apologize for any inconvenience Mr. [redacted] encountered. His computer does have a 2-year computer PSP. To schedule service please contact our service plan provider, Warrantech at (877)456-9643 for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. However, we stand by our previous response.Our company is not responsible for abandoned property. If she has not yet retrieved the television from the store, we request that she do so within the next 30 days. If she has not picked up the television in that time, our store personnel will dispose of it. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her repair.We regret her continued disappointment. However, our representatives are unable to authorize returns or exchanges for products that are covered by Warrantech service plans. Due to the continuing issues, Warrantech has arranged a follow-up service call. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] and [redacted] concerns about the order.I apologize for any inconvenience...
they experienced. Our records indicate that a refund was processed. It should appear in their account within the next few business days if it hasn’t already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did not address the employee issue. Additionally, I had to have the tv fixed by a professional I knew because I never heard back from WarranTech and initially the salesperson told me if I bought the 5 year preferred warranty that if anything happened I just bring it in and they replace or credit towards a new one, A COMPLETE LIE TO GET THE PROTECTION PLANI AM COMPLETELY DISSATIFED WITH HHGREGG THEY HAVE SALESPEOPLE SCAMMING THE PUBLIC FOR WARRANTIES TELLING THEM ANYTHING JUST TO MAKE A BONUS THAT IS JUST NOT RIGHT
Regards,
[redacted]
December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty service.We apologize for any inconvenience Ms. [redacted]...
encountered. Warrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolved. Ms. [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-4332 to schedule service. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Sirs, Please note that this is not my complaint. You have cross-referenced me with Ashley Harris. I am Charlotte Harris. The company resolved my monetary complaint, and I previously sent you an email to let you know. Thank you,Charlotte Harris
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...
experienced. Per the warranty service agreement, once an item is deemed un-repairable by the warranty administrator, a credit for replacement is generated. Per the service agreement, the credit is a pro-rated cost. On 4/01/17, under invoice [redacted], an in-store credit was utilized by Ms. [redacted] for a replacement unit. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order was delivered today, 12/06/16 at 3:13pm. We hope the delivery process went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. It is our understanding that a representative from the service plan administrator contacted him. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 1, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...
[redacted] may have experienced. Our records indicate [redacted] refund was issued on 11/21/16 back to the PayPal account. I have forwarded this information over to the appropriated department to verify the funds posted back. Once this information is verified [redacted] will be contacted.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I notice HHgregg response are not answering any of my previous comments on my last rejection. Please have HHgregg to answer the questions/statements from my last reponse. Which included that 1). they had this TV in their Indiana store2) Advertising the Samsung TV on their website which show the TV is in over 30 of their stores.3). Forcing me to take a TV that was less quality then the TV I originally purchase.4). Bait and Switch was done on me. I will contact the Attorney General to get involved in this matter.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s refrigerator concern.I apologize for any inconvenience Ms. [redacted] may have experienced. A...
delivery service call has been scheduled for 12/29/16 to see if this is a correctable issue. If the unit cannot be restored to new condition then an exchange will be processed. We ask that Ms. [redacted] continue to work with her local store and salesman for any further information. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
October 20, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize...
for any inconvenience Mr. [redacted] encountered. We regret to inform that we do not have any access to the credit card information due to security purpose. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
January 5, 2016Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. Leinberger...
experienced. Our records indicate that his order was picked up. If he has any questions, the Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement of the computer. For further assistance, he can visit the store and refer to invoice 0064-004718. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 21, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience Mr. [redacted]...
encountered. We regret to inform that we are unable to fulfill Mr. [redacted]’s request. The rebate was valid from Jan 29, 2017 to Feb 7, 2017. The purchase date was on Feb 9, 2017, therefore it does not qualify.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my fourth call to the delivery department, Tony stated that he would get the order to me the following day and said there was absolutely no reason it should have been delayed as it was, since there were 6 units of what I ordered in Atlanta. He set up the delivery, for the 3rd time, and said the contracted delivery service had really messed up and that I should contact corporate, which I did. I was also offered a partial refund for the horrible delivery service (or lack thereof), which has not been credited to m account. Furthermore, we are STILL waiting on the company to pick up the mattress and credit our account for that screw up. Until I receive the partial refund for the refrigerator AS PROMISED BY YOUR AGENT ON THE PHONE, this matter is not resolved.
Regards,
[redacted]
January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about their television.I apologize for any inconvenience Mr. and Mrs....
[redacted] experienced. Our representative contacted the service plan administrator and was informed that they are issuing a store credit for the replacement of the television. A representative should contact them in the next few business days. If Mr. and Mrs. [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 14, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty service.We apologize for any inconvenience Mr. [redacted] encountered. His computer does have a 2-year computer PSP. To schedule service please contact our service plan provider, Warrantech at (877)456-9643 for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. However, we stand by our previous response.Our company is not responsible for abandoned property. If she has not yet retrieved the television from the store, we request that she do so within the next 30 days. If she has not picked up the television in that time, our store personnel will dispose of it. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her repair.We regret her continued disappointment. However, our representatives are unable to authorize returns or exchanges for products that are covered by Warrantech service plans. Due to the continuing issues, Warrantech has arranged a follow-up service call. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] and [redacted] concerns about the order.I apologize for any inconvenience...
they experienced. Our records indicate that a refund was processed. It should appear in their account within the next few business days if it hasn’t already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did not address the employee issue. Additionally, I had to have the tv fixed by a professional I knew because I never heard back from WarranTech and initially the salesperson told me if I bought the 5 year preferred warranty that if anything happened I just bring it in and they replace or credit towards a new one, A COMPLETE LIE TO GET THE PROTECTION PLANI AM COMPLETELY DISSATIFED WITH HHGREGG THEY HAVE SALESPEOPLE SCAMMING THE PUBLIC FOR WARRANTIES TELLING THEM ANYTHING JUST TO MAKE A BONUS THAT IS JUST NOT RIGHT
Regards,
[redacted]
December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty service.We apologize for any inconvenience Ms. [redacted]...
encountered. Warrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolved. Ms. [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-4332 to schedule service. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Sirs, Please note that this is not my complaint. You have cross-referenced me with Ashley Harris. I am Charlotte Harris. The company resolved my monetary complaint, and I previously sent you an email to let you know. Thank you,Charlotte Harris
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...
experienced. Per the warranty service agreement, once an item is deemed un-repairable by the warranty administrator, a credit for replacement is generated. Per the service agreement, the credit is a pro-rated cost. On 4/01/17, under invoice [redacted], an in-store credit was utilized by Ms. [redacted] for a replacement unit. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...
indicate that the order was delivered today, 12/06/16 at 3:13pm. We hope the delivery process went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. It is our understanding that a representative from the service plan administrator contacted him. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 1, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...
[redacted] may have experienced. Our records indicate [redacted] refund was issued on 11/21/16 back to the PayPal account. I have forwarded this information over to the appropriated department to verify the funds posted back. Once this information is verified [redacted] will be contacted.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I notice HHgregg response are not answering any of my previous comments on my last rejection. Please have HHgregg to answer the questions/statements from my last reponse. Which included that 1). they had this TV in their Indiana store2) Advertising the Samsung TV on their website which show the TV is in over 30 of their stores.3). Forcing me to take a TV that was less quality then the TV I originally purchase.4). Bait and Switch was done on me. I will contact the Attorney General to get involved in this matter.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s refrigerator concern.I apologize for any inconvenience Ms. [redacted] may have experienced. A...
delivery service call has been scheduled for 12/29/16 to see if this is a correctable issue. If the unit cannot be restored to new condition then an exchange will be processed. We ask that Ms. [redacted] continue to work with her local store and salesman for any further information. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
October 20, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize...
for any inconvenience Mr. [redacted] encountered. We regret to inform that we do not have any access to the credit card information due to security purpose. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
January 5, 2016Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. Leinberger...
experienced. Our records indicate that his order was picked up. If he has any questions, the Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager
January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement of the computer. For further assistance, he can visit the store and refer to invoice 0064-004718. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 21, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience Mr. [redacted]...
encountered. We regret to inform that we are unable to fulfill Mr. [redacted]’s request. The rebate was valid from Jan 29, 2017 to Feb 7, 2017. The purchase date was on Feb 9, 2017, therefore it does not qualify.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my fourth call to the delivery department, Tony stated that he would get the order to me the following day and said there was absolutely no reason it should have been delayed as it was, since there were 6 units of what I ordered in Atlanta. He set up the delivery, for the 3rd time, and said the contracted delivery service had really messed up and that I should contact corporate, which I did. I was also offered a partial refund for the horrible delivery service (or lack thereof), which has not been credited to m account. Furthermore, we are STILL waiting on the company to pick up the mattress and credit our account for that screw up. Until I receive the partial refund for the refrigerator AS PROMISED BY YOUR AGENT ON THE PHONE, this matter is not resolved.
Regards,
[redacted]
January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about their television.I apologize for any inconvenience Mr. and Mrs....
[redacted] experienced. Our representative contacted the service plan administrator and was informed that they are issuing a store credit for the replacement of the television. A representative should contact them in the next few business days. If Mr. and Mrs. [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team