Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The representative from hhgregg said in the response to the Revdex.com complaint that I exceeded the 30 day hhgregg guarantee which is not true. I did NOT exceed that 30 day hhgregg guarantee period. I purchased the television on 09-Oct-2016 and the day I took the television back to the store at which I purchased the television was 06-Nov-2016. That is 28 days from date of purchase. In fact, I have proof that I was in the store that day to exchange the television because I also have a return invoice that is dated 06-Nov-2016 for a return of a HDMI cable that the salesman told me I was going to need when I bought the television and I did not need the cable. I have proof. I can send pictures of both invoices, pictures of the television, of the box, cables, remote and packaging material that I retained just in case I had a problem.
Regards,
[redacted]
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service Issue.
We apologize for...
the inconvenience and issue that Ms. [redacted] experienced with her dishwasher. Due to no servicer in Ms. [redacted] area Warrantech has issued a credit to reselect. The credit is for the cost of the dishwasher $299.99. At this time the warranty is fulfilled and Ms. [redacted] will have to purchase another extended warranty.
If Ms. [redacted] has any questions regarding he credit we ask that she contacts warrantech at
877-456-96643, If not her credit confirmation number is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not approve of this response. I received a 10% discount due to the inconvenience of them giving my fridge away and not receiving it on the fate it was to arrive. However, the loaner fridge I was given is dorm size and not any where near the same size that I ordered. This size difference caused me to have to throw out all of the food in my old houses' refrigerator which was near $500 worth of frozen food and fresh so I could put in a half gallon of milk carton and two yogurts which only fit into my new dorm loaner fridge. This is unacceptable. Your business would not even give me a loaner fridge the same size as the one I ordered, even though the mistake was on your end. This has caused me a lot of money and anguish as I had to throw out breast milk I had frozen and saved for my baby as well of lots of food. Poor customer service.
Regards,
[redacted]
February 22, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the refrigerator.We regret her continued disappointment. However, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange. If Ms. [redacted] has not yet scheduled a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience she experienced. Our store...
management informed me that they were unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 1, 2015RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit...
for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
I am disputing company's response for the following reasons: first, when I finally reached a operator and explained I would be returning item I asked if I needed a return authorazation number and was told yes. When asked where I should mail it I was told the address on the original shipping box. And two, the attached FedEx receipt proves it was received on company's end. In addition I received a email stating company would reimburse me the shipping back to company. I emailed a attachment but have heard nothing. I have included this email as proof too.[redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the exchange.I apologize for any inconvenience and frustration Ms....
[redacted] experienced. Our records indicate that the GPS was exchanged. I have shared her feedback about the store manager with the regional management.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
February 08, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I apologize that we are not able to assist Ms. [redacted] in figuring out how to easy clean (self clean) the range. LG has listed this particular model as being easy cleaning, therefore at this time we are directing Ms. [redacted] to LG where she may speak with someone in regards to the easy cleaning function.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department
April 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his dishwasher.I apologize for any inconvenience [redacted] experienced....
Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not mention that I purchased 2 of the exact same TVs and warranties. I have another warranty that is worthless. That I would like to include for the exact same reasons. Exact same salesman and I would like to elaborate some of the circumstances. I am a huge Audiophile. I have been my whole life. I worked and bought my first stereo at age 12. I have Trip Lites, APCs and a Furman for may audio on ALL my electronics, all of which are registered and warranty against lightening strikes up to $75,00.00. I would have never purchased these warranties for lightening.The other receipt # is G536-002970
Regards,
[redacted]
October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer.I apologize for any inconvenience Mr. [redacted] is experiencing with the...
repair. It is our understanding that a representative called to inform him that the repair was assigned to a new service provider and a service call is scheduled for 11/1. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s purchase. I apologize for any frustration [redacted] may have...
experienced.Due to our liquidation status, all sales are final. This is communicated orally and in writing to all consumers. I regret that we are unable to provide any further assistance for Mr. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
December 30, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate...
that the order was fulfilled on 12/24/16. We hope the delivery process went smoothly. We hope Mr. [redacted] enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We ask that Mr. [redacted] please follow our claim process and that there has been a delay. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that it is not in your policy, however I did not set the TV up so the damage did not occur during setup as stated in your reply. I simply took the TV out of the box and noticed it was damaged. I did not turn the TV on or remotly plug the TV in. I dont understand how HH Gregg would not be willing to work with a loyal customer such as myself. I have bought TV's, radios, and surround sound systems with HH Gregg. I would think with all of the complaints against your company Revdex.com and on social media you would want to give yourself a better image. I understand there are individuals in this world that try to take advantage of a situation, but this is not the case. I bought this TV as a christmas present for my daughter, she never even got to see the TV because it was damaged from the beginning. While dealing with this fiasco, my credit card was charged for a TV I never recieved. At this point I just want a refund.
Regards,
[redacted]
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. It is my understanding that our delivery management authorized an exchange and contacted him. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The contact for HH Gregg has stated, "As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. " My issue is this exactly what I am looking to receive, the total amount of the purchase price before sales tax. The value I was credited was $508.78, I paid $799 plus tax, delivery and installation. Based on their own words I should be credited an additional $290.22 to reach the the purchase price I paid. What am I missing???
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That was not even delivered to my address or anywhere near me ! I live in York Pa and that was delivered to upper Darby Pa.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The representative from hhgregg said in the response to the Revdex.com complaint that I exceeded the 30 day hhgregg guarantee which is not true. I did NOT exceed that 30 day hhgregg guarantee period. I purchased the television on 09-Oct-2016 and the day I took the television back to the store at which I purchased the television was 06-Nov-2016. That is 28 days from date of purchase. In fact, I have proof that I was in the store that day to exchange the television because I also have a return invoice that is dated 06-Nov-2016 for a return of a HDMI cable that the salesman told me I was going to need when I bought the television and I did not need the cable. I have proof. I can send pictures of both invoices, pictures of the television, of the box, cables, remote and packaging material that I retained just in case I had a problem.
Regards,
[redacted]
September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service Issue.
We apologize for...
the inconvenience and issue that Ms. [redacted] experienced with her dishwasher. Due to no servicer in Ms. [redacted] area Warrantech has issued a credit to reselect. The credit is for the cost of the dishwasher $299.99. At this time the warranty is fulfilled and Ms. [redacted] will have to purchase another extended warranty.
If Ms. [redacted] has any questions regarding he credit we ask that she contacts warrantech at
877-456-96643, If not her credit confirmation number is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not approve of this response. I received a 10% discount due to the inconvenience of them giving my fridge away and not receiving it on the fate it was to arrive. However, the loaner fridge I was given is dorm size and not any where near the same size that I ordered. This size difference caused me to have to throw out all of the food in my old houses' refrigerator which was near $500 worth of frozen food and fresh so I could put in a half gallon of milk carton and two yogurts which only fit into my new dorm loaner fridge. This is unacceptable. Your business would not even give me a loaner fridge the same size as the one I ordered, even though the mistake was on your end. This has caused me a lot of money and anguish as I had to throw out breast milk I had frozen and saved for my baby as well of lots of food. Poor customer service.
Regards,
[redacted]
February 22, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the refrigerator.We regret her continued disappointment. However, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange. If Ms. [redacted] has not yet scheduled a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience she experienced. Our store...
management informed me that they were unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 1, 2015RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit...
for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
I am disputing company's response for the following reasons: first, when I finally reached a operator and explained I would be returning item I asked if I needed a return authorazation number and was told yes. When asked where I should mail it I was told the address on the original shipping box. And two, the attached FedEx receipt proves it was received on company's end. In addition I received a email stating company would reimburse me the shipping back to company. I emailed a attachment but have heard nothing. I have included this email as proof too.[redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the exchange.I apologize for any inconvenience and frustration Ms....
[redacted] experienced. Our records indicate that the GPS was exchanged. I have shared her feedback about the store manager with the regional management.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
February 08, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I apologize that we are not able to assist Ms. [redacted] in figuring out how to easy clean (self clean) the range. LG has listed this particular model as being easy cleaning, therefore at this time we are directing Ms. [redacted] to LG where she may speak with someone in regards to the easy cleaning function.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department
April 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his dishwasher.I apologize for any inconvenience [redacted] experienced....
Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not mention that I purchased 2 of the exact same TVs and warranties. I have another warranty that is worthless. That I would like to include for the exact same reasons. Exact same salesman and I would like to elaborate some of the circumstances. I am a huge Audiophile. I have been my whole life. I worked and bought my first stereo at age 12. I have Trip Lites, APCs and a Furman for may audio on ALL my electronics, all of which are registered and warranty against lightening strikes up to $75,00.00. I would have never purchased these warranties for lightening.The other receipt # is G536-002970
Regards,
[redacted]
October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer.I apologize for any inconvenience Mr. [redacted] is experiencing with the...
repair. It is our understanding that a representative called to inform him that the repair was assigned to a new service provider and a service call is scheduled for 11/1. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]s purchase. I apologize for any frustration [redacted] may have...
experienced.Due to our liquidation status, all sales are final. This is communicated orally and in writing to all consumers. I regret that we are unable to provide any further assistance for Mr. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
December 30, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate...
that the order was fulfilled on 12/24/16. We hope the delivery process went smoothly. We hope Mr. [redacted] enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We ask that Mr. [redacted] please follow our claim process and that there has been a delay. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that it is not in your policy, however I did not set the TV up so the damage did not occur during setup as stated in your reply. I simply took the TV out of the box and noticed it was damaged. I did not turn the TV on or remotly plug the TV in. I dont understand how HH Gregg would not be willing to work with a loyal customer such as myself. I have bought TV's, radios, and surround sound systems with HH Gregg. I would think with all of the complaints against your company Revdex.com and on social media you would want to give yourself a better image. I understand there are individuals in this world that try to take advantage of a situation, but this is not the case. I bought this TV as a christmas present for my daughter, she never even got to see the TV because it was damaged from the beginning. While dealing with this fiasco, my credit card was charged for a TV I never recieved. At this point I just want a refund.
Regards,
[redacted]
November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. It is my understanding that our delivery management authorized an exchange and contacted him. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The contact for HH Gregg has stated, "As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. " My issue is this exactly what I am looking to receive, the total amount of the purchase price before sales tax. The value I was credited was $508.78, I paid $799 plus tax, delivery and installation. Based on their own words I should be credited an additional $290.22 to reach the the purchase price I paid. What am I missing???
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That was not even delivered to my address or anywhere near me ! I live in York Pa and that was delivered to upper Darby Pa.
Regards,
[redacted]