October 20, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience Ms. [redacted] experienced. I...
contacted the delivery center and was informed that Ms. [redacted] was recently contacted regarding her claim, however they will do another follow up with her within the next 24hrs.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issues with TV.
We apologize for any inconvenience Mr. [redacted] experienced....
The Samsung model “UN48J5200” is out of stock is a discontinued model. Mr. [redacted] did purchase a different model on 12/18/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms [redacted] may have experienced....
Ms. [redacted] order was flagged and canceled by the bank which is why she didn’t receive the television. The order was never processed and therefore the television was sold to next buyer. Unfortunately I don’t have details as to why the order was canceled. Ms. [redacted] would have to contact her bank for a more detailed explanation.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
July 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her range. We regret her continued disappointment. However, our representatives are not authorized to override manufacturer decisions regarding repair or replacement.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 1, 2015RE: [redacted]Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.It is my understanding that once UPS completes their...
investigation, the Online Order department management will determine if her order qualifies for a refund. If she has any questions, the Online Orders department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...
[redacted] may have experienced. Our records indicate on 12/27/16 [redacted] was provided with an update in regards to when the microwave would be in. If [redacted] is requesting to return all the appliances we ask that she contacts the store to schedule a pick up date.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. The store manager informed me that he attempted to contact her and Mr. [redacted] on 7/7 and 7/11. If they still need assistance, Sales Manager Maxo R[redacted] can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that the cooling issue was resolved. It is our understanding that they are arranging service for an issue with the water dispenser. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Good Day,This answer does not answer in any my concern. I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operation.The appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company. I got this direction from the local store, and anyone I corresponded with at the corporate office.The behavior is one that ignores common attributes of good customer care.Best Regards,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:I agreed to resolve this complaint with hh gregg. There is still one problem. On my December statement, hh gregg credited my account $639.98 which is the correct amount for both warranties. They also charged me 9.25% sale taxes which they didn't refund on each item. Also, they didn't adjust my payment accordingly. I am looking for this matter to be resolved thoroughly. If you have any questions, or need to see a copy of the original receipt, please let me know. Thank you kindly, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do still want the Samsung UN65KS8000FXZA 65 inch Television. I can pick it up at your retail location at 8045 Giacosa Pl, Memphis, TN 38133 and save H.H. Gregg any delivery cost. My price should be $1,348.19 + Tax of $124.71
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was accused of picking up the cook top from the store although I never did,the supervisor told me they will look into that and get back to me I had to call 4 times and didn't get an answer.[nobody called me back until today[finally I called the store that they accused me going to and the manager[Joshua] told me over the phone that they made a mistake and that he fixed it already, I asked him if can schedule me a new delivery and I had to wait 4 days after my delivery was scheduled to receive my order.If this manager could not find what happened and I wouldn't call him myself I would probably still be waiting for my order, and I wouldn't get the cook top.I have attached some of my conversations with the supervisors. Regards,[redacted]
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding warranty [redacted] issue
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. I have reached out to Mr. [redacted] in an attempt to gather more information concerning this matter; a message was left to return the call. In order to assist Mr. [redacted] we would need the serial number to the sofa along with pictures.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
February 2, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted]...
experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal. Our records indicate that the order was canceled and a refund was processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]I have received your letter regarding [redacted] concerns about the claim of damage.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that her claim of damage was forwarded to Secura Insurance. If she has any questions about the claim, she can contact Claim Representative Brandon [redacted] at [redacted] extension [redacted]. The claim number is [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
September 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Stephen [redacted] (# [redacted]) Dear Ms. Richardson:I have received your recent letter regarding Stephen [redacted]’s concerns about his rebate.I apologize for any inconvenience Mr. [redacted]...
experienced. In the interest of good customer relations, we have authorized a store credit for $100 to reimburse him for the rebate. For further assistance with using the store credit, he should visit the store location nearest him and refer to invoice [redacted]. The store credit expires in 6 months.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
May 4, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your follow-up letter regarding [redacted] concerns about his mattress.It is our understanding that the manufacturer is handling the exchange directly. If [redacted] still needs assistance, he can contact Serta at ([redacted] and refer to WayBill# [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 5, 2016
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] return and refund.
Our records indicate Ms. [redacted] was issued a refund or the full...
amount back to the original form of payment on 09/19/16. We advice Ms. [redacted] to check her hhGregg card and verify her refund has posted. We apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
October 20, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience Ms. [redacted] experienced. I...
contacted the delivery center and was informed that Ms. [redacted] was recently contacted regarding her claim, however they will do another follow up with her within the next 24hrs.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issues with TV.
We apologize for any inconvenience Mr. [redacted] experienced....
The Samsung model “UN48J5200” is out of stock is a discontinued model. Mr. [redacted] did purchase a different model on 12/18/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms [redacted] may have experienced....
Ms. [redacted] order was flagged and canceled by the bank which is why she didn’t receive the television. The order was never processed and therefore the television was sold to next buyer. Unfortunately I don’t have details as to why the order was canceled. Ms. [redacted] would have to contact her bank for a more detailed explanation.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
July 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her range. We regret her continued disappointment. However, our representatives are not authorized to override manufacturer decisions regarding repair or replacement.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October 1, 2015RE: [redacted]Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.It is my understanding that once UPS completes their...
investigation, the Online Order department management will determine if her order qualifies for a refund. If she has any questions, the Online Orders department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...
[redacted] may have experienced. Our records indicate on 12/27/16 [redacted] was provided with an update in regards to when the microwave would be in. If [redacted] is requesting to return all the appliances we ask that she contacts the store to schedule a pick up date.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. The store manager informed me that he attempted to contact her and Mr. [redacted] on 7/7 and 7/11. If they still need assistance, Sales Manager Maxo R[redacted] can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that the cooling issue was resolved. It is our understanding that they are arranging service for an issue with the water dispenser. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Good Day,This answer does not answer in any my concern. I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operation.The appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company. I got this direction from the local store, and anyone I corresponded with at the corporate office.The behavior is one that ignores common attributes of good customer care.Best Regards,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:I agreed to resolve this complaint with hh gregg. There is still one problem. On my December statement, hh gregg credited my account $639.98 which is the correct amount for both warranties. They also charged me 9.25% sale taxes which they didn't refund on each item. Also, they didn't adjust my payment accordingly. I am looking for this matter to be resolved thoroughly. If you have any questions, or need to see a copy of the original receipt, please let me know. Thank you kindly, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do still want the Samsung UN65KS8000FXZA 65 inch Television. I can pick it up at your retail location at 8045 Giacosa Pl, Memphis, TN 38133 and save H.H. Gregg any delivery cost. My price should be $1,348.19 + Tax of $124.71
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was accused of picking up the cook top from the store although I never did,the supervisor told me they will look into that and get back to me I had to call 4 times and didn't get an answer.[nobody called me back until today[finally I called the store that they accused me going to and the manager[Joshua] told me over the phone that they made a mistake and that he fixed it already, I asked him if can schedule me a new delivery and I had to wait 4 days after my delivery was scheduled to receive my order.If this manager could not find what happened and I wouldn't call him myself I would probably still be waiting for my order, and I wouldn't get the cook top.I have attached some of my conversations with the supervisors. Regards,[redacted]
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding warranty [redacted] issue
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. I have reached out to Mr. [redacted] in an attempt to gather more information concerning this matter; a message was left to return the call. In order to assist Mr. [redacted] we would need the serial number to the sofa along with pictures.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
February 2, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted]...
experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal. Our records indicate that the order was canceled and a refund was processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]I have received your letter regarding [redacted] concerns about the claim of damage.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that her claim of damage was forwarded to Secura Insurance. If she has any questions about the claim, she can contact Claim Representative Brandon [redacted] at [redacted] extension [redacted]. The claim number is [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
September 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Stephen [redacted] (# [redacted]) Dear Ms. Richardson:I have received your recent letter regarding Stephen [redacted]’s concerns about his rebate.I apologize for any inconvenience Mr. [redacted]...
experienced. In the interest of good customer relations, we have authorized a store credit for $100 to reimburse him for the rebate. For further assistance with using the store credit, he should visit the store location nearest him and refer to invoice [redacted]. The store credit expires in 6 months.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
May 4, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your follow-up letter regarding [redacted] concerns about his mattress.It is our understanding that the manufacturer is handling the exchange directly. If [redacted] still needs assistance, he can contact Serta at ([redacted] and refer to WayBill# [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 5, 2016
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] return and refund.
Our records indicate Ms. [redacted] was issued a refund or the full...
amount back to the original form of payment on 09/19/16. We advice Ms. [redacted] to check her hhGregg card and verify her refund has posted. We apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team