Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone recently regarding this complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]I have received your letter regarding [redacted] concerns about the claim of damage.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that her claim of damage was forwarded to Secura Insurance. If she has any questions about the claim, she can contact Claim Representative Brandon [redacted] at [redacted] extension [redacted]. The claim number is [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do still want the Samsung UN65KS8000FXZA 65 inch Television. I can pick it up at your retail location at 8045 Giacosa Pl, Memphis, TN 38133 and save H.H. Gregg any delivery cost. My price should be $1,348.19 + Tax of $124.71
Regards,
[redacted]
July 12, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concerns. I...
apologize for any frustration Ms. [redacted] experienced. Our records indicate that the $491.59 refund has been credited to a Visa/Mastercard ending in [redacted]. The credit should post to the account within the next 5 to 10 business days if it has not posted already. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
October 5, 2016
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] return and refund.
Our records indicate Ms. [redacted] was issued a refund or the full...
amount back to the original form of payment on 09/19/16. We advice Ms. [redacted] to check her hhGregg card and verify her refund has posted. We apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
Revdex.com: This message does not display my information and does seem to be intended for me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As you can see from the attached claims taken from LG website regarding their easy clean ovens. I bought this thinking that this would be easy to clean. Absolutely, not true. No residue comes off with this process. When I called customer service I was informed to take each particle off with a razor blade. This is not what they claim this oven will do. This is false advertisement. I am under the one year warranty and am not satisfied with this outcome This oven is not even paid for yet. I have disputed the charge on my credit card and if I don't get satisfaction from there I will proceed to small claims court.
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance warranty. I regret any frustration [redacted] may have experienced. After review, the premium...
service plan warranty provider, Warrantech, will not cover what is considered cosmetic wear and tear, per the service agreement. I apologize for any inconvenience this may cause Mr. [redacted]. Alternate resolutions may be able to be reached with the manufacturer Maytag at 1-800-688-9900. If Mr. [redacted] is dissatisfied with his warranty, a cancellation form is enclosed. We can award Mr. [redacted] a full refund of his warranty and ask that he provide a copy of this response with the form if he chooses cancellation. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Enclosure
September 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Good Day,This answer does not answer in any my concern. I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operation.The appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company. I got this direction from the local store, and anyone I corresponded with at the corporate office.The behavior is one that ignores common attributes of good customer care.Best Regards,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:I agreed to resolve this complaint with hh gregg. There is still one problem. On my December statement, hh gregg credited my account $639.98 which is the correct amount for both warranties. They also charged me 9.25% sale taxes which they didn't refund on each item. Also, they didn't adjust my payment accordingly. I am looking for this matter to be resolved thoroughly. If you have any questions, or need to see a copy of the original receipt, please let me know. Thank you kindly, [redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding warranty [redacted] issue
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. I have reached out to Mr. [redacted] in an attempt to gather more information concerning this matter; a message was left to return the call. In order to assist Mr. [redacted] we would need the serial number to the sofa along with pictures.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase. I apologize for any frustration [redacted] may have experienced. After...
review, in order to maintain great customer relations, I have processed a refund of $107.00. We ask that Mr. [redacted] please reference invoice [redacted] and allow 7-10 business days for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
August 12, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his request for repair.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to authorize a refund or a replacement of the range.It is our understanding that he should have the option to request that an alternate service provider be assigned to the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is refusing to do anything about my receiving a broken product from them via an online order. Since my concerns have been dismissed and I am out$400 for a television I received broken (through no fault of my own), I will have to take legal action against HH Gregg for which they will end up being responsible for the costs of as well. I have witnesses that know that I opened a box delivered to my home with a broken television inside and that this company has done nothing to look into possible breakage during shipment or some other way the item could have been damaged. It is ridiculous that a customer should have to go these lengths for something that is so straightforward and easy to solve. If this company cannot refund my money (and pick up this broken television), I will be taking legal action, for which they will be responsible for attorneys fees and court costs as well.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The credit that was issues on my behalf was for 599.00 . My bill that I paid for the new dishwasher when I purchased it was 641.00 plus the price of the warranty plus installation. No one ever contacted me to let me know that there was a credit issued to me. When I called the corporate office of HHGREG , then they told me about the credit. I went to the store, and the replacement dishwasher was priced at 799.00. I did not go with this because why am I paying more money for another dishwasher that was never repaired and I was out of a dishwasher for 3 months? I spoke to the manager at the store and he reduced the price of the dishwasher to the 599 so I did not have to pay the different , however, I found out that I would then have to pay for delivery and installation again. The warranty company does not have this stated anywhere in there terms and conditions that they do not pay for the installation in the event that they replace the dishwasher. Also I found out that the warranty company paid out claims on this dishwasher from this company S&M appliance aka Bill. This guy never set foot in my door or show up anytime to fix anything but yet the warranty company paid out claims on the dishwasher? This is insurance fraud. I have turned it in.As for the installation and delivery and removal of the dishwasher they decided to replaced , I ended up paying $260.00 for all of this even though I already paid that from the previous dishwasher that I purchased a year and a half ago. After I paid this, I went back to the store and said I wanted to cancel everything and I want my money cashed out so I can go somewhere else to get a dishwasher from sears. The store refused to cash out my money , however , they did say that they were going to give me a credit for $321.00 on my credit card. I am currently waiting for this refund. I do have the new dishwasher installed, however, this is terrible that anybody should have to go threw what I had to go threw in order to get something repaired/or replaced. This is a terrible business and I will not buy anything else that has this warranty "warrentech." If I do not get compensated for my 4 days of missed work, and compensation for the 3 + months of not having a dishwasher , I have already spoke to Action News about this and they are willing to put this on TV. I have 6 pages of everything I contacted every company about this dishwasher and that no one had called me back ever. I do not think I should have paid for installation in the first place and if you do 321.00- 261=60.00 . I do not think $60 is enough to compensate me for the terrible mess that I had to go threw.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. Given the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone recently regarding this complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]I have received your letter regarding [redacted] concerns about the claim of damage.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that her claim of damage was forwarded to Secura Insurance. If she has any questions about the claim, she can contact Claim Representative Brandon [redacted] at [redacted] extension [redacted]. The claim number is [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do still want the Samsung UN65KS8000FXZA 65 inch Television. I can pick it up at your retail location at 8045 Giacosa Pl, Memphis, TN 38133 and save H.H. Gregg any delivery cost. My price should be $1,348.19 + Tax of $124.71
Regards,
[redacted]
July 12, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concerns. I...
apologize for any frustration Ms. [redacted] experienced. Our records indicate that the $491.59 refund has been credited to a Visa/Mastercard ending in [redacted]. The credit should post to the account within the next 5 to 10 business days if it has not posted already. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
October 5, 2016
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] return and refund.
Our records indicate Ms. [redacted] was issued a refund or the full...
amount back to the original form of payment on 09/19/16. We advice Ms. [redacted] to check her hhGregg card and verify her refund has posted. We apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
Revdex.com: This message does not display my information and does seem to be intended for me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As you can see from the attached claims taken from LG website regarding their easy clean ovens. I bought this thinking that this would be easy to clean. Absolutely, not true. No residue comes off with this process. When I called customer service I was informed to take each particle off with a razor blade. This is not what they claim this oven will do. This is false advertisement. I am under the one year warranty and am not satisfied with this outcome This oven is not even paid for yet. I have disputed the charge on my credit card and if I don't get satisfaction from there I will proceed to small claims court.
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance warranty. I regret any frustration [redacted] may have experienced. After review, the premium...
service plan warranty provider, Warrantech, will not cover what is considered cosmetic wear and tear, per the service agreement. I apologize for any inconvenience this may cause Mr. [redacted]. Alternate resolutions may be able to be reached with the manufacturer Maytag at 1-800-688-9900. If Mr. [redacted] is dissatisfied with his warranty, a cancellation form is enclosed. We can award Mr. [redacted] a full refund of his warranty and ask that he provide a copy of this response with the form if he chooses cancellation. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Enclosure
September 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....
[redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Good Day,This answer does not answer in any my concern. I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operation.The appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company. I got this direction from the local store, and anyone I corresponded with at the corporate office.The behavior is one that ignores common attributes of good customer care.Best Regards,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:I agreed to resolve this complaint with hh gregg. There is still one problem. On my December statement, hh gregg credited my account $639.98 which is the correct amount for both warranties. They also charged me 9.25% sale taxes which they didn't refund on each item. Also, they didn't adjust my payment accordingly. I am looking for this matter to be resolved thoroughly. If you have any questions, or need to see a copy of the original receipt, please let me know. Thank you kindly, [redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding warranty [redacted] issue
We apologize for the inconvenience and frustration Mr. [redacted]...
experienced. I have reached out to Mr. [redacted] in an attempt to gather more information concerning this matter; a message was left to return the call. In order to assist Mr. [redacted] we would need the serial number to the sofa along with pictures.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase. I apologize for any frustration [redacted] may have experienced. After...
review, in order to maintain great customer relations, I have processed a refund of $107.00. We ask that Mr. [redacted] please reference invoice [redacted] and allow 7-10 business days for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
August 12, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his request for repair.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to authorize a refund or a replacement of the range.It is our understanding that he should have the option to request that an alternate service provider be assigned to the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is refusing to do anything about my receiving a broken product from them via an online order. Since my concerns have been dismissed and I am out$400 for a television I received broken (through no fault of my own), I will have to take legal action against HH Gregg for which they will end up being responsible for the costs of as well. I have witnesses that know that I opened a box delivered to my home with a broken television inside and that this company has done nothing to look into possible breakage during shipment or some other way the item could have been damaged. It is ridiculous that a customer should have to go these lengths for something that is so straightforward and easy to solve. If this company cannot refund my money (and pick up this broken television), I will be taking legal action, for which they will be responsible for attorneys fees and court costs as well.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The credit that was issues on my behalf was for 599.00 . My bill that I paid for the new dishwasher when I purchased it was 641.00 plus the price of the warranty plus installation. No one ever contacted me to let me know that there was a credit issued to me. When I called the corporate office of HHGREG , then they told me about the credit. I went to the store, and the replacement dishwasher was priced at 799.00. I did not go with this because why am I paying more money for another dishwasher that was never repaired and I was out of a dishwasher for 3 months? I spoke to the manager at the store and he reduced the price of the dishwasher to the 599 so I did not have to pay the different , however, I found out that I would then have to pay for delivery and installation again. The warranty company does not have this stated anywhere in there terms and conditions that they do not pay for the installation in the event that they replace the dishwasher. Also I found out that the warranty company paid out claims on this dishwasher from this company S&M appliance aka Bill. This guy never set foot in my door or show up anytime to fix anything but yet the warranty company paid out claims on the dishwasher? This is insurance fraud. I have turned it in.As for the installation and delivery and removal of the dishwasher they decided to replaced , I ended up paying $260.00 for all of this even though I already paid that from the previous dishwasher that I purchased a year and a half ago. After I paid this, I went back to the store and said I wanted to cancel everything and I want my money cashed out so I can go somewhere else to get a dishwasher from sears. The store refused to cash out my money , however , they did say that they were going to give me a credit for $321.00 on my credit card. I am currently waiting for this refund. I do have the new dishwasher installed, however, this is terrible that anybody should have to go threw what I had to go threw in order to get something repaired/or replaced. This is a terrible business and I will not buy anything else that has this warranty "warrentech." If I do not get compensated for my 4 days of missed work, and compensation for the 3 + months of not having a dishwasher , I have already spoke to Action News about this and they are willing to put this on TV. I have 6 pages of everything I contacted every company about this dishwasher and that no one had called me back ever. I do not think I should have paid for installation in the first place and if you do 321.00- 261=60.00 . I do not think $60 is enough to compensate me for the terrible mess that I had to go threw.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. Given the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team