I have received your follow-up letter regarding [redacted] concerns about the order.We regret her continued disappointment. We forwarded her follow-up message about the damage to our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at [redacted].Our records indicate that a refund was processed for the delivery charge, the dryer kit, and the washer fill hoses. She should receive it in the next few business days if she has not received it already.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted]
January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. As previously stated, the order was cancelled and refunded on 12/12/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com: This message does not display my information and does seem to be intended for me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
October 22, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to...
honor her request. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.In the interest of good customer relations, we can offer to sell her a new dryer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As you can see from the attached claims taken from LG website regarding their easy clean ovens. I bought this thinking that this would be easy to clean. Absolutely, not true. No residue comes off with this process. When I called customer service I was informed to take each particle off with a razor blade. This is not what they claim this oven will do. This is false advertisement. I am under the one year warranty and am not satisfied with this outcome This oven is not even paid for yet. I have disputed the charge on my credit card and if I don't get satisfaction from there I will proceed to small claims court.
July 12, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concerns. I...
apologize for any frustration Ms. [redacted] experienced. Our records indicate that the $491.59 refund has been credited to a Visa/Mastercard ending in [redacted]. The credit should post to the account within the next 5 to 10 business days if it has not posted already. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told I would receive my giftcard within 10-30 days, as of Feb. 27, 2017. On MArch 20, 2017 I was told I would be receiving it "in the next few days". It is now April 4, 2017 & it still has not shipped. I continue to track the shipment, and there has been no change in it's status. Regards,[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance warranty. I regret any frustration [redacted] may have experienced. After review, the premium...
service plan warranty provider, Warrantech, will not cover what is considered cosmetic wear and tear, per the service agreement. I apologize for any inconvenience this may cause Mr. [redacted]. Alternate resolutions may be able to be reached with the manufacturer Maytag at 1-800-688-9900. If Mr. [redacted] is dissatisfied with his warranty, a cancellation form is enclosed. We can award Mr. [redacted] a full refund of his warranty and ask that he provide a copy of this response with the form if he chooses cancellation. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Enclosure
February 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. As a customer satisfaction we have processed a $46.54 refund as a check. Please allow 7 to 14 business days for the check to be received. Mr. [redacted] may keep the product.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery. I apologize for any inconvenience [redacted] may have experienced. After reviewing...
photos, I regret we are unable to hook-up Ms. [redacted]s dryer. The vent for the unit has been set-up to hang from the ceiling of the home. Our delivery team’s insurance carrier cannot cover this type of install. In order to maintain great customer relations, I have refunded Ms. [redacted] the cost of the dryer hook-up kit and she will be receiving a check in 1-2 weeks for the amount of $59.99. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone recently regarding this complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase. I apologize for any frustration [redacted] may have experienced. After...
review, in order to maintain great customer relations, I have processed a refund of $107.00. We ask that Mr. [redacted] please reference invoice [redacted] and allow 7-10 business days for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that given the length of time that has passed since the purchase, we are unable to honor her request for a replacement refrigerator or a refund. As indicated in our return policy, the return period is 30 days from the date of purchase.Our representative contacted the service plan administrator and was informed that a technician visited the home and ordered a part. Once the part arrives, a repair will be scheduled. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience [redacted] is...
experiencing. Warrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issue. The part(s) have been ordered through the manufacture, and once available Ms. [redacted] will be notified with a repair date. Our vendor relations department has stepped in as well to assist in getting this repair or exchange expedited.
Warrantech does offer reimbursement for laundry expensive. We urge Ms. [redacted] to contact warrantech in order to receive that credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[to my understanding they are to replace the food I lost due to the fact I did not have my refrigerator ( they took more then one month to repair) when I spoke to a representative one week prior to the repair being done she was under the impression I received a gift card however I did not . I believe after all this time I believe they can do that much.
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the washer. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The credit that was issues on my behalf was for 599.00 . My bill that I paid for the new dishwasher when I purchased it was 641.00 plus the price of the warranty plus installation. No one ever contacted me to let me know that there was a credit issued to me. When I called the corporate office of HHGREG , then they told me about the credit. I went to the store, and the replacement dishwasher was priced at 799.00. I did not go with this because why am I paying more money for another dishwasher that was never repaired and I was out of a dishwasher for 3 months? I spoke to the manager at the store and he reduced the price of the dishwasher to the 599 so I did not have to pay the different , however, I found out that I would then have to pay for delivery and installation again. The warranty company does not have this stated anywhere in there terms and conditions that they do not pay for the installation in the event that they replace the dishwasher. Also I found out that the warranty company paid out claims on this dishwasher from this company S&M appliance aka Bill. This guy never set foot in my door or show up anytime to fix anything but yet the warranty company paid out claims on the dishwasher? This is insurance fraud. I have turned it in.As for the installation and delivery and removal of the dishwasher they decided to replaced , I ended up paying $260.00 for all of this even though I already paid that from the previous dishwasher that I purchased a year and a half ago. After I paid this, I went back to the store and said I wanted to cancel everything and I want my money cashed out so I can go somewhere else to get a dishwasher from sears. The store refused to cash out my money , however , they did say that they were going to give me a credit for $321.00 on my credit card. I am currently waiting for this refund. I do have the new dishwasher installed, however, this is terrible that anybody should have to go threw what I had to go threw in order to get something repaired/or replaced. This is a terrible business and I will not buy anything else that has this warranty "warrentech." If I do not get compensated for my 4 days of missed work, and compensation for the 3 + months of not having a dishwasher , I have already spoke to Action News about this and they are willing to put this on TV. I have 6 pages of everything I contacted every company about this dishwasher and that no one had called me back ever. I do not think I should have paid for installation in the first place and if you do 321.00- 261=60.00 . I do not think $60 is enough to compensate me for the terrible mess that I had to go threw.
Regards,
[redacted]
I have received your follow-up letter regarding [redacted] concerns about the order.We regret her continued disappointment. We forwarded her follow-up message about the damage to our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at [redacted].Our records indicate that a refund was processed for the delivery charge, the dryer kit, and the washer fill hoses. She should receive it in the next few business days if she has not received it already.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted]
January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. As previously stated, the order was cancelled and refunded on 12/12/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com: This message does not display my information and does seem to be intended for me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
October 22, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to...
honor her request. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.In the interest of good customer relations, we can offer to sell her a new dryer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As you can see from the attached claims taken from LG website regarding their easy clean ovens. I bought this thinking that this would be easy to clean. Absolutely, not true. No residue comes off with this process. When I called customer service I was informed to take each particle off with a razor blade. This is not what they claim this oven will do. This is false advertisement. I am under the one year warranty and am not satisfied with this outcome This oven is not even paid for yet. I have disputed the charge on my credit card and if I don't get satisfaction from there I will proceed to small claims court.
July 12, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concerns. I...
apologize for any frustration Ms. [redacted] experienced. Our records indicate that the $491.59 refund has been credited to a Visa/Mastercard ending in [redacted]. The credit should post to the account within the next 5 to 10 business days if it has not posted already. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B[redacted] Executive Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told I would receive my giftcard within 10-30 days, as of Feb. 27, 2017. On MArch 20, 2017 I was told I would be receiving it "in the next few days". It is now April 4, 2017 & it still has not shipped. I continue to track the shipment, and there has been no change in it's status. Regards,[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance warranty. I regret any frustration [redacted] may have experienced. After review, the premium...
service plan warranty provider, Warrantech, will not cover what is considered cosmetic wear and tear, per the service agreement. I apologize for any inconvenience this may cause Mr. [redacted]. Alternate resolutions may be able to be reached with the manufacturer Maytag at 1-800-688-9900. If Mr. [redacted] is dissatisfied with his warranty, a cancellation form is enclosed. We can award Mr. [redacted] a full refund of his warranty and ask that he provide a copy of this response with the form if he chooses cancellation. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Enclosure
February 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. As a customer satisfaction we have processed a $46.54 refund as a check. Please allow 7 to 14 business days for the check to be received. Mr. [redacted] may keep the product.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery. I apologize for any inconvenience [redacted] may have experienced. After reviewing...
photos, I regret we are unable to hook-up Ms. [redacted]s dryer. The vent for the unit has been set-up to hang from the ceiling of the home. Our delivery team’s insurance carrier cannot cover this type of install. In order to maintain great customer relations, I have refunded Ms. [redacted] the cost of the dryer hook-up kit and she will be receiving a check in 1-2 weeks for the amount of $59.99. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone recently regarding this complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase. I apologize for any frustration [redacted] may have experienced. After...
review, in order to maintain great customer relations, I have processed a refund of $107.00. We ask that Mr. [redacted] please reference invoice [redacted] and allow 7-10 business days for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that given the length of time that has passed since the purchase, we are unable to honor her request for a replacement refrigerator or a refund. As indicated in our return policy, the return period is 30 days from the date of purchase.Our representative contacted the service plan administrator and was informed that a technician visited the home and ordered a part. Once the part arrives, a repair will be scheduled. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience [redacted] is...
experiencing. Warrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issue. The part(s) have been ordered through the manufacture, and once available Ms. [redacted] will be notified with a repair date. Our vendor relations department has stepped in as well to assist in getting this repair or exchange expedited.
Warrantech does offer reimbursement for laundry expensive. We urge Ms. [redacted] to contact warrantech in order to receive that credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[to my understanding they are to replace the food I lost due to the fact I did not have my refrigerator ( they took more then one month to repair) when I spoke to a representative one week prior to the repair being done she was under the impression I received a gift card however I did not . I believe after all this time I believe they can do that much.
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the washer. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The credit that was issues on my behalf was for 599.00 . My bill that I paid for the new dishwasher when I purchased it was 641.00 plus the price of the warranty plus installation. No one ever contacted me to let me know that there was a credit issued to me. When I called the corporate office of HHGREG , then they told me about the credit. I went to the store, and the replacement dishwasher was priced at 799.00. I did not go with this because why am I paying more money for another dishwasher that was never repaired and I was out of a dishwasher for 3 months? I spoke to the manager at the store and he reduced the price of the dishwasher to the 599 so I did not have to pay the different , however, I found out that I would then have to pay for delivery and installation again. The warranty company does not have this stated anywhere in there terms and conditions that they do not pay for the installation in the event that they replace the dishwasher. Also I found out that the warranty company paid out claims on this dishwasher from this company S&M appliance aka Bill. This guy never set foot in my door or show up anytime to fix anything but yet the warranty company paid out claims on the dishwasher? This is insurance fraud. I have turned it in.As for the installation and delivery and removal of the dishwasher they decided to replaced , I ended up paying $260.00 for all of this even though I already paid that from the previous dishwasher that I purchased a year and a half ago. After I paid this, I went back to the store and said I wanted to cancel everything and I want my money cashed out so I can go somewhere else to get a dishwasher from sears. The store refused to cash out my money , however , they did say that they were going to give me a credit for $321.00 on my credit card. I am currently waiting for this refund. I do have the new dishwasher installed, however, this is terrible that anybody should have to go threw what I had to go threw in order to get something repaired/or replaced. This is a terrible business and I will not buy anything else that has this warranty "warrentech." If I do not get compensated for my 4 days of missed work, and compensation for the 3 + months of not having a dishwasher , I have already spoke to Action News about this and they are willing to put this on TV. I have 6 pages of everything I contacted every company about this dishwasher and that no one had called me back ever. I do not think I should have paid for installation in the first place and if you do 321.00- 261=60.00 . I do not think $60 is enough to compensate me for the terrible mess that I had to go threw.
Regards,
[redacted]