June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding Roberto [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that a store credit was issued for a replacement. If he still needs assistance, he can visit the store location nearest him and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is obvious that they did not deliver on the date as promised and if I had not spent time and effort I would not have received it when I did. I was also promised a $50 gift card for my trouble and did not get that. I was inconvenienced not having a stove, microwave or dishwasher and there is nothing that this company will do, not even follow through with a gift card promise. I think this is just horrible customer service but I see that this attitude and failure to follow through appears to be from the corporate office down. I guess my only satisfaction will be steering business away from HH Greg as I have already done with 2 friends. I understand issues happen but the company should take on some accountability and try to satisfy the customer for the frustration and failure to meet their obligations. My complaint will stand until they take action and at least follow through with promises.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
August 12, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his request for repair.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to authorize a refund or a replacement of the range.It is our understanding that he should have the option to request that an alternate service provider be assigned to the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Due to the fact that the refund was processed over the 30 day return period, we will not be picking up the products. Acceptance Now will be picking up her purchase tomorrow, 04/07/17. For further questions or concerns, Acceptance Now can be reached at (888)672-2411.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I was able to come to an agreement with Mr Hagan to settle the situation. While I preferred to not have the issue in the beginning compensation was given to cover the loss.
Regards,
[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. Rose experienced. Our records...
indicate that a refund was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the haul-away service charge and the water connection were refunded. We are unable to offer any further price adjustments or refunds. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company knowingly sold defective and broken merchandise to us. We did not ask for a full refund only a replacement of the broken item. We have since purchased another television for my mother from [redacted] and I will continue to warn ALL consumers via any media outlet that I am able to excess...to read ALL of the negative complaints lodged against this company before purchasing. Very unprofessional staff all the way through the Executive level. I only wish I had read reviews before purchasing from them and getting scammed. I guess this is their company solution for leveraging low Christmas sales. No worries they'll go belly up before long! Happy job hunting.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response may or may not resolve my complaint. While I have been contacted by the Executive Team and the Incident Team representatives the attitude is let's see if Ameren UE will accept responsibility.There is absolutely no regard to the fact that I the customer who bought a refrigerator has had to suffer and incur property and vehicle damage due to the purchase. And that indeed responsibility for this matter may actually be shared between the involved parties (not myself).The fact of the matter is that the driver of the vehicle left the accident scene and HH Gregg, their dispatch team, [redacted] LS (HH Gregg transportation provider) and their sub contracted party [redacted] Delivery and Moving Service did not feel it necessary to step in on 3.20.17 and have their liability carrier representative contact me to collect information and initiate record; never mind apologize. To think that this catastrophic event was lightly regarded and that the Dispatch Team did not think it was necessary to act with a sense of urgency, thinking that filing an incident report on 3.21.17 through the routine channels was the correct action to take.Whatever happens with Ameren UE, the fact remains that other large trucks have gone up and down this street passing my home for the 10 years I have resided at [redacted] without incident and the the responsibility of a CDL driver is to always analyze his surroundings in relation to the dimensions of the vehicle he or she is driving.The cost of the refrigerator was $510 including delivery. I feel that at this time HH Gregg needs to at least refund the pro-rated delivery portion or the full amount of $510 due to the ongoing effort needed on my part to bring this matter to some sort of conclusion. Needles to say I will need to take time of off work to get the car and home fixed due to buying a new refrigerator.
Regards,
[redacted]
December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. If Mr. [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is correct that I have received the product but I have not yet received the $100.00 credit that the customer service supervisor and also the representative that I spoke with at corporate promised me I would receive for my troubles. Also I find it very interesting that on Saturday, December 17th I was able to walk into the Saint Clairsville, OH store and the manager was able to order me the exact same laptop and have it delivered by Monday, December 19th. Because I had to order it twice and I have not yet received my credit I know have to make a double payment on my credit account. I have returned one of the laptops to the store and would appreciate the promised credit along with my minimum payment being adjusted to show my return so I do not have to make a double payment.
Regards,
[redacted]
June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any frustration Ms. [redacted] experienced....
However, we are unable to authorize a return or an exchange. The service plan she purchased is administered through [redacted]. As indicated in the What is Not Covered section of the Terms and Conditions, issues with liners and rust are not covered. We regret any misunderstanding. If she has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is refusing to do anything about my receiving a broken product from them via an online order. Since my concerns have been dismissed and I am out$400 for a television I received broken (through no fault of my own), I will have to take legal action against HH Gregg for which they will end up being responsible for the costs of as well. I have witnesses that know that I opened a box delivered to my home with a broken television inside and that this company has done nothing to look into possible breakage during shipment or some other way the item could have been damaged. It is ridiculous that a customer should have to go these lengths for something that is so straightforward and easy to solve. If this company cannot refund my money (and pick up this broken television), I will be taking legal action, for which they will be responsible for attorneys fees and court costs as well.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've just spoken to Carla from Samsung, she stated I had to go through steps to trouble shoot. I told Carla, these are the same steps we've been through and they aren't working. I requesting now that the refrigerator be replaced....AGAIN. This is getting ridiculous and NO customer, after spending thousands of dollars should go through this headache. We've been dealing with the crappy product since July and this is UNEXCEPTABLE..
Regards,
[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her refrigerator.I apologize for any inconvenience...
Ms. Hunter-Butler experienced. Our records indicated that a store credit was issued for the replacement. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
September 10, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that the service plan she purchased is administered through Warantech. It is our understanding that a representative from the administrator attempted to contact her. If she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. Mc[redacted]Director, Service OperationsJTM/rlb
February 17, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your compliant from Mr. [redacted].
We apologize for the inconvenience and issues Mr. [redacted] is...
experiencing with his fridge.
I have made several attempts to get in contact with Mr. [redacted] unfortunately they were all unsuccessful. I am asking that Mr. [redacted] reaches out to me at 800-284-7344 ext 64258 for more assistance.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding Roberto [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...
experienced. Our records indicate that a store credit was issued for a replacement. If he still needs assistance, he can visit the store location nearest him and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is obvious that they did not deliver on the date as promised and if I had not spent time and effort I would not have received it when I did. I was also promised a $50 gift card for my trouble and did not get that. I was inconvenienced not having a stove, microwave or dishwasher and there is nothing that this company will do, not even follow through with a gift card promise. I think this is just horrible customer service but I see that this attitude and failure to follow through appears to be from the corporate office down. I guess my only satisfaction will be steering business away from HH Greg as I have already done with 2 friends. I understand issues happen but the company should take on some accountability and try to satisfy the customer for the frustration and failure to meet their obligations. My complaint will stand until they take action and at least follow through with promises.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
August 12, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his request for repair.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to authorize a refund or a replacement of the range.It is our understanding that he should have the option to request that an alternate service provider be assigned to the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Due to the fact that the refund was processed over the 30 day return period, we will not be picking up the products. Acceptance Now will be picking up her purchase tomorrow, 04/07/17. For further questions or concerns, Acceptance Now can be reached at (888)672-2411.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I was able to come to an agreement with Mr Hagan to settle the situation. While I preferred to not have the issue in the beginning compensation was given to cover the loss.
Regards,
[redacted]
December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. Rose experienced. Our records...
indicate that a refund was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the haul-away service charge and the water connection were refunded. We are unable to offer any further price adjustments or refunds. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company knowingly sold defective and broken merchandise to us. We did not ask for a full refund only a replacement of the broken item. We have since purchased another television for my mother from [redacted] and I will continue to warn ALL consumers via any media outlet that I am able to excess...to read ALL of the negative complaints lodged against this company before purchasing. Very unprofessional staff all the way through the Executive level. I only wish I had read reviews before purchasing from them and getting scammed. I guess this is their company solution for leveraging low Christmas sales. No worries they'll go belly up before long! Happy job hunting.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response may or may not resolve my complaint. While I have been contacted by the Executive Team and the Incident Team representatives the attitude is let's see if Ameren UE will accept responsibility.There is absolutely no regard to the fact that I the customer who bought a refrigerator has had to suffer and incur property and vehicle damage due to the purchase. And that indeed responsibility for this matter may actually be shared between the involved parties (not myself).The fact of the matter is that the driver of the vehicle left the accident scene and HH Gregg, their dispatch team, [redacted] LS (HH Gregg transportation provider) and their sub contracted party [redacted] Delivery and Moving Service did not feel it necessary to step in on 3.20.17 and have their liability carrier representative contact me to collect information and initiate record; never mind apologize. To think that this catastrophic event was lightly regarded and that the Dispatch Team did not think it was necessary to act with a sense of urgency, thinking that filing an incident report on 3.21.17 through the routine channels was the correct action to take.Whatever happens with Ameren UE, the fact remains that other large trucks have gone up and down this street passing my home for the 10 years I have resided at [redacted] without incident and the the responsibility of a CDL driver is to always analyze his surroundings in relation to the dimensions of the vehicle he or she is driving.The cost of the refrigerator was $510 including delivery. I feel that at this time HH Gregg needs to at least refund the pro-rated delivery portion or the full amount of $510 due to the ongoing effort needed on my part to bring this matter to some sort of conclusion. Needles to say I will need to take time of off work to get the car and home fixed due to buying a new refrigerator.
Regards,
[redacted]
December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. If Mr. [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is correct that I have received the product but I have not yet received the $100.00 credit that the customer service supervisor and also the representative that I spoke with at corporate promised me I would receive for my troubles. Also I find it very interesting that on Saturday, December 17th I was able to walk into the Saint Clairsville, OH store and the manager was able to order me the exact same laptop and have it delivered by Monday, December 19th. Because I had to order it twice and I have not yet received my credit I know have to make a double payment on my credit account. I have returned one of the laptops to the store and would appreciate the promised credit along with my minimum payment being adjusted to show my return so I do not have to make a double payment.
Regards,
[redacted]
June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any frustration Ms. [redacted] experienced....
However, we are unable to authorize a return or an exchange. The service plan she purchased is administered through [redacted]. As indicated in the What is Not Covered section of the Terms and Conditions, issues with liners and rust are not covered. We regret any misunderstanding. If she has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is refusing to do anything about my receiving a broken product from them via an online order. Since my concerns have been dismissed and I am out$400 for a television I received broken (through no fault of my own), I will have to take legal action against HH Gregg for which they will end up being responsible for the costs of as well. I have witnesses that know that I opened a box delivered to my home with a broken television inside and that this company has done nothing to look into possible breakage during shipment or some other way the item could have been damaged. It is ridiculous that a customer should have to go these lengths for something that is so straightforward and easy to solve. If this company cannot refund my money (and pick up this broken television), I will be taking legal action, for which they will be responsible for attorneys fees and court costs as well.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've just spoken to Carla from Samsung, she stated I had to go through steps to trouble shoot. I told Carla, these are the same steps we've been through and they aren't working. I requesting now that the refrigerator be replaced....AGAIN. This is getting ridiculous and NO customer, after spending thousands of dollars should go through this headache. We've been dealing with the crappy product since July and this is UNEXCEPTABLE..
Regards,
[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her refrigerator.I apologize for any inconvenience...
Ms. Hunter-Butler experienced. Our records indicated that a store credit was issued for the replacement. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
September 10, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that the service plan she purchased is administered through Warantech. It is our understanding that a representative from the administrator attempted to contact her. If she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. Mc[redacted]Director, Service OperationsJTM/rlb
February 17, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your compliant from Mr. [redacted].
We apologize for the inconvenience and issues Mr. [redacted] is...
experiencing with his fridge.
I have made several attempts to get in contact with Mr. [redacted] unfortunately they were all unsuccessful. I am asking that Mr. [redacted] reaches out to me at 800-284-7344 ext 64258 for more assistance.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]