June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any frustration Ms. [redacted] experienced....
However, we are unable to authorize a return or an exchange. The service plan she purchased is administered through [redacted]. As indicated in the What is Not Covered section of the Terms and Conditions, issues with liners and rust are not covered. We regret any misunderstanding. If she has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I was able to come to an agreement with Mr Hagan to settle the situation. While I preferred to not have the issue in the beginning compensation was given to cover the loss.
Regards,
[redacted]
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the haul-away service charge and the water connection were refunded. We are unable to offer any further price adjustments or refunds. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is correct that I have received the product but I have not yet received the $100.00 credit that the customer service supervisor and also the representative that I spoke with at corporate promised me I would receive for my troubles. Also I find it very interesting that on Saturday, December 17th I was able to walk into the Saint Clairsville, OH store and the manager was able to order me the exact same laptop and have it delivered by Monday, December 19th. Because I had to order it twice and I have not yet received my credit I know have to make a double payment on my credit account. I have returned one of the laptops to the store and would appreciate the promised credit along with my minimum payment being adjusted to show my return so I do not have to make a double payment.
Regards,
[redacted]
August 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We regret her continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. If Mr. [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Due to the fact that the refund was processed over the 30 day return period, we will not be picking up the products. Acceptance Now will be picking up her purchase tomorrow, 04/07/17. For further questions or concerns, Acceptance Now can be reached at (888)672-2411.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbing. We regret that our representatives are unable to override decisions regarding repair or replacement. If [redacted] has any questions, Warrantech can be reached at ([redacted] We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that she received store credit for the price of the original microwave. We regret that we are unable to offer any additional store credit. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer and dryer concern.I apologize for any inconvenience Ms. [redacted] may have experienced. At this time, we have no further information to provide beyond our original response to the complaint. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for the reply, but I am not satisfied with your decision. I was sold this 5-year extended warranty as your "in-house" warranty and was told that if anything happens to our stove, hhgregg would cover it and take care of it. Again, the crack on the glass was not due to any physical damage, but rather while we were cooking dinner on this stove. I feel that hhgregg should take accountability for the product they sold and refund our money for the stove.
Regards,
[redacted]
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $100 gift card for the delivery rebate. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her financing.I apologize for any inconvenience Ms. [redacted]...
experienced. We forwarded a request that her finance period be updated to reflect the No Interest until January 2018 offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Can you please send me the 100 gift card because this is what was promised to me.
Regards,
[redacted]
January 20, 2016RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] and [redacted]oncerns about the purchase.I apologize for any inconvenience they experienced. Our records indicate that the store provided them with a $100 gift...
card. The regular price for the replacement dishwasher is $599.99 and the discount price listed on their invoice is $373.99. We could not verify that the dishwasher was offered at a lower price. If they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
I apologize for the issues experienced by Ms. [redacted]. Unfortunately because...
Ms. [redacted] is under an extended warranty hhGregg is not authorized to make decisions regarding repairs or exchanges. All decisions are made by Warrantech. Ms [redacted] will receive a credit to reselect if Warrantech deems the unit non repairable.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney Epps
June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any frustration Ms. [redacted] experienced....
However, we are unable to authorize a return or an exchange. The service plan she purchased is administered through [redacted]. As indicated in the What is Not Covered section of the Terms and Conditions, issues with liners and rust are not covered. We regret any misunderstanding. If she has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I was able to come to an agreement with Mr Hagan to settle the situation. While I preferred to not have the issue in the beginning compensation was given to cover the loss.
Regards,
[redacted]
August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that the haul-away service charge and the water connection were refunded. We are unable to offer any further price adjustments or refunds. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is correct that I have received the product but I have not yet received the $100.00 credit that the customer service supervisor and also the representative that I spoke with at corporate promised me I would receive for my troubles. Also I find it very interesting that on Saturday, December 17th I was able to walk into the Saint Clairsville, OH store and the manager was able to order me the exact same laptop and have it delivered by Monday, December 19th. Because I had to order it twice and I have not yet received my credit I know have to make a double payment on my credit account. I have returned one of the laptops to the store and would appreciate the promised credit along with my minimum payment being adjusted to show my return so I do not have to make a double payment.
Regards,
[redacted]
August 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We regret her continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. If Mr. [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Due to the fact that the refund was processed over the 30 day return period, we will not be picking up the products. Acceptance Now will be picking up her purchase tomorrow, 04/07/17. For further questions or concerns, Acceptance Now can be reached at (888)672-2411.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbing. We regret that our representatives are unable to override decisions regarding repair or replacement. If [redacted] has any questions, Warrantech can be reached at ([redacted] We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that she received store credit for the price of the original microwave. We regret that we are unable to offer any additional store credit. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer and dryer concern.I apologize for any inconvenience Ms. [redacted] may have experienced. At this time, we have no further information to provide beyond our original response to the complaint. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for the reply, but I am not satisfied with your decision. I was sold this 5-year extended warranty as your "in-house" warranty and was told that if anything happens to our stove, hhgregg would cover it and take care of it. Again, the crack on the glass was not due to any physical damage, but rather while we were cooking dinner on this stove. I feel that hhgregg should take accountability for the product they sold and refund our money for the stove.
Regards,
[redacted]
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $100 gift card for the delivery rebate. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her financing.I apologize for any inconvenience Ms. [redacted]...
experienced. We forwarded a request that her finance period be updated to reflect the No Interest until January 2018 offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Can you please send me the 100 gift card because this is what was promised to me.
Regards,
[redacted]
January 20, 2016RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] and [redacted]oncerns about the purchase.I apologize for any inconvenience they experienced. Our records indicate that the store provided them with a $100 gift...
card. The regular price for the replacement dishwasher is $599.99 and the discount price listed on their invoice is $373.99. We could not verify that the dishwasher was offered at a lower price. If they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
I apologize for the issues experienced by Ms. [redacted]. Unfortunately because...
Ms. [redacted] is under an extended warranty hhGregg is not authorized to make decisions regarding repairs or exchanges. All decisions are made by Warrantech. Ms [redacted] will receive a credit to reselect if Warrantech deems the unit non repairable.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney Epps