July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that she received store credit for the price of the original microwave. We regret that we are unable to offer any additional store credit. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Last week on Thursday, [redacted] the company contracted by HHGREGG to perform the stove repairs told me my part was in. I asked the lady at that time when I would be scheduled for repair, and she told me that it would be done this week. She stated that some would call me and tell me my appointment time for this week. [redacted] is closed on Monday so I called yesterday without successful contact, and today I they told me that they will not be out to perform the repair. I informed Ginger that I was told that this would be done this week, and that it is unacceptable tell me that the repair will be done this week and that is not accurate. I asked for a date and time it will be repaired next week, and was told that they would call me with a date and time. This is the same thing that they did last week. Bottom line is that my stove needs to be fixed or they need to give me the money for my stove towards a new one.
Regards,
[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Mr. [redacted] may have...
experienced. Our records indicate Mr. [redacted] unit was delivered 12/20/16 however there was some issues with trying to hookup the fridge. As a result Mr. [redacted] was issued a refund for the refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbing. We regret that our representatives are unable to override decisions regarding repair or replacement. If [redacted] has any questions, Warrantech can be reached at ([redacted] We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about the other service plan.We regret his continued disappointment. We can offer to cancel the other service plan for a full refund of the purchase price of the service plan as long as the coverage has not been used and a refund was not already processed. I have enclosed the cancellation request form. We request that he submit it to the address listed at the bottom of the form in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. Given the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 1, 2015RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.We contacted the rebate processing...
company and informed them of the error in the original rebate submission. They are issuing a replacement rebate card and sending it to Mr. [redacted]. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
February 17, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his washer.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that an exchange was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We regret her continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her sofa.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the sofa. As indicated...
in our return policy, the return period for furniture is 3 days from the date of purchase.Furniture sold in our stores comes with a one-year warranty. If [redacted] has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like a full refund at this point and someone to pick up my washer and dryer and we will purchase elsewhere.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I suspected my range is still not working properly. On June 10, 2015 I was preparing dinner for my family and I turned the eye on as I normally would and there was a loud popping noise and flames came out the back of the stove where the electrical components are located for the knob. This caused my breaker to switch and my stove turned off completely. I called HH Gregg at 6:52pm and the customer service line was closed. I called the warranty company 3 times, at 7:01pm, 7:11pm and 7:18pm and was greeted with a recording that stated they were having technical difficulties and to call back at another time. I called the Fayetteville, NC store at 7:13pm and 7:19pm and spoke with a general manager who finally advised me to contact A&E factory, since they are the last repair company to come out to my residence to "fix" the problem. I called and spoke with a gentleman at 7:27pm with A&E and was advised that the earliest someone could come back to my residence would be June 16th. If they come out to my residence again this will be the 8th time I have had to leave work for this one appliance the last time being May 26th for approximately 2 hours. Not only did this interrupt my dinner but this is a major fire hazard which is one of the biggest concerns I had. I expressed this concern to the Customer service supervisor on or about May 27th when I called HH Gregg to inform her of the findings from the second repair job completed by A&E and that wires were missing from my stove. She stated that she would contact the warranty company and that in turn Kinston Refrigeration company would be contacted, they are first company to "fix" the problem and who also left wires off of the appliance. I was informed that someone would call back to follow up with me. This has not occurred yet. At this point I need the appliance replaced because it is pretty obvious that no one knows how to repair it correctly. The wrong part has been ordered twice and there have two faulty repairs. I purchased the item for 699.99 plus tax and spent 129.99 for a 5 year extended warranty that will expire this month. If A&E comes back to my residence to "repair" it for the third time who's to say that I will not run into the same problem in a few weeks or months when my warranty is expired. Then I, the customer, will be stuck with either an expensive repair bill, having to replace the appliance or worse my house being burnt down due to a faulty repair. How is this acceptable to anyone? Who will repair the wiring in my home, or better yet replace my residence, sentimental items lost, and the trauma this will cause my family if my residence catches on fire. At this point I am afraid to even use my range. How is a 50.00 refund going to address all the potential problems that could arise in the future. I need and want answers.
Regards,
Crystal Carter
June 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience she experienced. We regret that...
we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Anapology an this point is to little to late. I woulve expected to hear from the salesman or store manager. Be confident that you have lost me as a customer, period. I consider this matter closed.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your letter regarding [redacted] concerns about her range.I apologize for any inconvenience [redacted] experienced. We...
regret that our representatives are not authorized to override decisions made by the manufacturer regarding repair coverage. It is our understanding that cracks are considered physical damage and not covered. If she has any questions, Samsung can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that she received store credit for the price of the original microwave. We regret that we are unable to offer any additional store credit. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Last week on Thursday, [redacted] the company contracted by HHGREGG to perform the stove repairs told me my part was in. I asked the lady at that time when I would be scheduled for repair, and she told me that it would be done this week. She stated that some would call me and tell me my appointment time for this week. [redacted] is closed on Monday so I called yesterday without successful contact, and today I they told me that they will not be out to perform the repair. I informed Ginger that I was told that this would be done this week, and that it is unacceptable tell me that the repair will be done this week and that is not accurate. I asked for a date and time it will be repaired next week, and was told that they would call me with a date and time. This is the same thing that they did last week. Bottom line is that my stove needs to be fixed or they need to give me the money for my stove towards a new one.
Regards,
[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Mr. [redacted] may have...
experienced. Our records indicate Mr. [redacted] unit was delivered 12/20/16 however there was some issues with trying to hookup the fridge. As a result Mr. [redacted] was issued a refund for the refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbing. We regret that our representatives are unable to override decisions regarding repair or replacement. If [redacted] has any questions, Warrantech can be reached at ([redacted] We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about the other service plan.We regret his continued disappointment. We can offer to cancel the other service plan for a full refund of the purchase price of the service plan as long as the coverage has not been used and a refund was not already processed. I have enclosed the cancellation request form. We request that he submit it to the address listed at the bottom of the form in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. Given the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 1, 2015RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.We contacted the rebate processing...
company and informed them of the error in the original rebate submission. They are issuing a replacement rebate card and sending it to Mr. [redacted]. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
February 17, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his washer.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that an exchange was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We regret her continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her sofa.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the sofa. As indicated...
in our return policy, the return period for furniture is 3 days from the date of purchase.Furniture sold in our stores comes with a one-year warranty. If [redacted] has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like a full refund at this point and someone to pick up my washer and dryer and we will purchase elsewhere.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I suspected my range is still not working properly. On June 10, 2015 I was preparing dinner for my family and I turned the eye on as I normally would and there was a loud popping noise and flames came out the back of the stove where the electrical components are located for the knob. This caused my breaker to switch and my stove turned off completely. I called HH Gregg at 6:52pm and the customer service line was closed. I called the warranty company 3 times, at 7:01pm, 7:11pm and 7:18pm and was greeted with a recording that stated they were having technical difficulties and to call back at another time. I called the Fayetteville, NC store at 7:13pm and 7:19pm and spoke with a general manager who finally advised me to contact A&E factory, since they are the last repair company to come out to my residence to "fix" the problem. I called and spoke with a gentleman at 7:27pm with A&E and was advised that the earliest someone could come back to my residence would be June 16th. If they come out to my residence again this will be the 8th time I have had to leave work for this one appliance the last time being May 26th for approximately 2 hours. Not only did this interrupt my dinner but this is a major fire hazard which is one of the biggest concerns I had. I expressed this concern to the Customer service supervisor on or about May 27th when I called HH Gregg to inform her of the findings from the second repair job completed by A&E and that wires were missing from my stove. She stated that she would contact the warranty company and that in turn Kinston Refrigeration company would be contacted, they are first company to "fix" the problem and who also left wires off of the appliance. I was informed that someone would call back to follow up with me. This has not occurred yet. At this point I need the appliance replaced because it is pretty obvious that no one knows how to repair it correctly. The wrong part has been ordered twice and there have two faulty repairs. I purchased the item for 699.99 plus tax and spent 129.99 for a 5 year extended warranty that will expire this month. If A&E comes back to my residence to "repair" it for the third time who's to say that I will not run into the same problem in a few weeks or months when my warranty is expired. Then I, the customer, will be stuck with either an expensive repair bill, having to replace the appliance or worse my house being burnt down due to a faulty repair. How is this acceptable to anyone? Who will repair the wiring in my home, or better yet replace my residence, sentimental items lost, and the trauma this will cause my family if my residence catches on fire. At this point I am afraid to even use my range. How is a 50.00 refund going to address all the potential problems that could arise in the future. I need and want answers.
Regards,
Crystal Carter
June 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience she experienced. We regret that...
we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Anapology an this point is to little to late. I woulve expected to hear from the salesman or store manager. Be confident that you have lost me as a customer, period. I consider this matter closed.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your letter regarding [redacted] concerns about her range.I apologize for any inconvenience [redacted] experienced. We...
regret that our representatives are not authorized to override decisions made by the manufacturer regarding repair coverage. It is our understanding that cracks are considered physical damage and not covered. If she has any questions, Samsung can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team