June 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience she experienced. We regret that...
we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand hhgregg's stance and not wanting to assist a customer with their complaints. I also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warranty. When I had asked for assistance as a customer I was repeatedly transferred to another company, I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television. Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC 5 Chicago asked hhgregg if there was anything that could be done. Thanks to NBC 5 hhgregg has arranged for a technician to come out and evaluate my television. Due to my busy schedule the only day I was available was 4/22/2016 in the morning, the technician arrived at 1130am. The response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my television. As a courtesy to NBC 5 for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my television. I can only hope to share my experience with others.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They lie, bottom line. HHGregg is a bad company. Poor customer service
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I'm still waiting for the credit to be issued, which they said it can take up to 10 business days, so hopefully there will be no issues with that.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....
We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. A representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair request.I apologize for any inconvenience Ms....
[redacted] experienced. Our representative contacted the service plan administrator and was informed that the type of pet damage she reported is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request form. We are unable to offer a full refund. However, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. My credit card company indicates that the refund has been processed. Thanks for your assistance in this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]No one has called me to resolve anything, ever! I am NOT happy with the furniture or the way I have been treated through out this whole process.I want them to come get the furniture and refund credit my account
Regards,
[redacted]
October 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] contract dispute.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. The credits amount is not determined or issued by hhGregg. Warrantech based the credit off of service calls, parts, and repairs that took place over a 3year period. If Ms [redacted] has any questions regarding the credit that was issued she is to contact Warrantech 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 17, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 12100869)Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any frustration Ms. [redacted] experienced. We regret...
that we are unable to offer a refund or and exchange. All sales are final at our closing store locations. If she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like a full refund at this point and someone to pick up my washer and dryer and we will purchase elsewhere.
Regards,
[redacted]
April 5, 2016[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustration. We...
have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
January 20, 2016RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. However, we are unable to offer Black Friday pricing. In the interest of good customer relations, we can offer to sell her a television at landed cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
February 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his service plan.We regret his continued disappointment. However, we stand by our previous response. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 20, 2016 [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concerns about his order. I apologize for any...
inconvenience Mr. [redacted] experienced. Our records indicate that he received a Samsung washer and dryer. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely, Ryan M[redacted]Executive Desk
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. Krost experienced. Our...
records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Anapology an this point is to little to late. I woulve expected to hear from the salesman or store manager. Be confident that you have lost me as a customer, period. I consider this matter closed.
Regards,
[redacted]
November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her sofa.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the sofa. As indicated...
in our return policy, the return period for furniture is 3 days from the date of purchase.Furniture sold in our stores comes with a one-year warranty. If [redacted] has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Below is the last communication I had in regard to ID [redacted] wherein I accepted the resolution offerred by HH Gregg. On August 12, 2015, they indicated to the Revdex.com that they would send me a $100 gift card within 30 days. Today is September 12, 2015 and 31 days have not passed and no gift card has been received. Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolution. Dear Ms. [redacted]: I have received your letter regarding [redacted] concerns about the rebate. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely, James T. M[redacted] Director, Service Operations [redacted]
Regards,
[redacted]
June 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience she experienced. We regret that...
we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand hhgregg's stance and not wanting to assist a customer with their complaints. I also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warranty. When I had asked for assistance as a customer I was repeatedly transferred to another company, I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television. Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC 5 Chicago asked hhgregg if there was anything that could be done. Thanks to NBC 5 hhgregg has arranged for a technician to come out and evaluate my television. Due to my busy schedule the only day I was available was 4/22/2016 in the morning, the technician arrived at 1130am. The response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my television. As a courtesy to NBC 5 for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my television. I can only hope to share my experience with others.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They lie, bottom line. HHGregg is a bad company. Poor customer service
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I'm still waiting for the credit to be issued, which they said it can take up to 10 business days, so hopefully there will be no issues with that.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....
We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. A representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair request.I apologize for any inconvenience Ms....
[redacted] experienced. Our representative contacted the service plan administrator and was informed that the type of pet damage she reported is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request form. We are unable to offer a full refund. However, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. My credit card company indicates that the refund has been processed. Thanks for your assistance in this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]No one has called me to resolve anything, ever! I am NOT happy with the furniture or the way I have been treated through out this whole process.I want them to come get the furniture and refund credit my account
Regards,
[redacted]
October 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] contract dispute.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. The credits amount is not determined or issued by hhGregg. Warrantech based the credit off of service calls, parts, and repairs that took place over a 3year period. If Ms [redacted] has any questions regarding the credit that was issued she is to contact Warrantech 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 17, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 12100869)Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any frustration Ms. [redacted] experienced. We regret...
that we are unable to offer a refund or and exchange. All sales are final at our closing store locations. If she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like a full refund at this point and someone to pick up my washer and dryer and we will purchase elsewhere.
Regards,
[redacted]
April 5, 2016[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustration. We...
have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
January 20, 2016RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. However, we are unable to offer Black Friday pricing. In the interest of good customer relations, we can offer to sell her a television at landed cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
February 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his service plan.We regret his continued disappointment. However, we stand by our previous response. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 20, 2016 [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concerns about his order. I apologize for any...
inconvenience Mr. [redacted] experienced. Our records indicate that he received a Samsung washer and dryer. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely, Ryan M[redacted]Executive Desk
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. Krost experienced. Our...
records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Anapology an this point is to little to late. I woulve expected to hear from the salesman or store manager. Be confident that you have lost me as a customer, period. I consider this matter closed.
Regards,
[redacted]
November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her sofa.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the sofa. As indicated...
in our return policy, the return period for furniture is 3 days from the date of purchase.Furniture sold in our stores comes with a one-year warranty. If [redacted] has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Below is the last communication I had in regard to ID [redacted] wherein I accepted the resolution offerred by HH Gregg. On August 12, 2015, they indicated to the Revdex.com that they would send me a $100 gift card within 30 days. Today is September 12, 2015 and 31 days have not passed and no gift card has been received. Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolution. Dear Ms. [redacted]: I have received your letter regarding [redacted] concerns about the rebate. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely, James T. M[redacted] Director, Service Operations [redacted]
Regards,
[redacted]