February 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his service plan.We regret his continued disappointment. However, we stand by our previous response. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. My credit card company indicates that the refund has been processed. Thanks for your assistance in this matter.
Regards,
[redacted]
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ refund.We apologize for any inconvenience [redacted] encountered. Our records indicate that the refund...
was processed on 12/10/16. The funds should reflect on the account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
September 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her financing.I apologize for any inconvenience Ms. [redacted]...
experienced. We forwarded a request that her finance period be updated to reflect the No Interest until January 2018 offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
I apologize for the issues experienced by Ms. [redacted]. Unfortunately because...
Ms. [redacted] is under an extended warranty hhGregg is not authorized to make decisions regarding repairs or exchanges. All decisions are made by Warrantech. Ms [redacted] will receive a credit to reselect if Warrantech deems the unit non repairable.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney Epps
May 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his account.We regret his continued disappointment. Our representatives do not have access to accounts or the authorization to make changes to RAC accounts. If he has any questions or he still needs assistance, RAC can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....
We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. A representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
January 20, 2016RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. However, we are unable to offer Black Friday pricing. In the interest of good customer relations, we can offer to sell her a television at landed cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
October 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] contract dispute.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. The credits amount is not determined or issued by hhGregg. Warrantech based the credit off of service calls, parts, and repairs that took place over a 3year period. If Ms [redacted] has any questions regarding the credit that was issued she is to contact Warrantech 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Can you please send me the 100 gift card because this is what was promised to me.
Regards,
[redacted]
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $100 gift card for the delivery rebate. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 20, 2016RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] and [redacted]oncerns about the purchase.I apologize for any inconvenience they experienced. Our records indicate that the store provided them with a $100 gift...
card. The regular price for the replacement dishwasher is $599.99 and the discount price listed on their invoice is $373.99. We could not verify that the dishwasher was offered at a lower price. If they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They lie, bottom line. HHGregg is a bad company. Poor customer service
Regards,
[redacted]
December 20, 2016 [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concerns about his order. I apologize for any...
inconvenience Mr. [redacted] experienced. Our records indicate that he received a Samsung washer and dryer. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely, Ryan M[redacted]Executive Desk
April 17, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 12100869)Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any frustration Ms. [redacted] experienced. We regret...
that we are unable to offer a refund or and exchange. All sales are final at our closing store locations. If she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair request.I apologize for any inconvenience Ms....
[redacted] experienced. Our representative contacted the service plan administrator and was informed that the type of pet damage she reported is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request form. We are unable to offer a full refund. However, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team Enclosure
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. Krost experienced. Our...
records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I'm still waiting for the credit to be issued, which they said it can take up to 10 business days, so hopefully there will be no issues with that.
Regards,
[redacted]
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange issue.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Below is the last communication I had in regard to ID [redacted] wherein I accepted the resolution offerred by HH Gregg. On August 12, 2015, they indicated to the Revdex.com that they would send me a $100 gift card within 30 days. Today is September 12, 2015 and 31 days have not passed and no gift card has been received. Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolution. Dear Ms. [redacted]: I have received your letter regarding [redacted] concerns about the rebate. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely, James T. M[redacted] Director, Service Operations [redacted]
Regards,
[redacted]
February 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his service plan.We regret his continued disappointment. However, we stand by our previous response. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. My credit card company indicates that the refund has been processed. Thanks for your assistance in this matter.
Regards,
[redacted]
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ refund.We apologize for any inconvenience [redacted] encountered. Our records indicate that the refund...
was processed on 12/10/16. The funds should reflect on the account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
September 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her financing.I apologize for any inconvenience Ms. [redacted]...
experienced. We forwarded a request that her finance period be updated to reflect the No Interest until January 2018 offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
I apologize for the issues experienced by Ms. [redacted]. Unfortunately because...
Ms. [redacted] is under an extended warranty hhGregg is not authorized to make decisions regarding repairs or exchanges. All decisions are made by Warrantech. Ms [redacted] will receive a credit to reselect if Warrantech deems the unit non repairable.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney Epps
May 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his account.We regret his continued disappointment. Our representatives do not have access to accounts or the authorization to make changes to RAC accounts. If he has any questions or he still needs assistance, RAC can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....
We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. A representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
January 20, 2016RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. However, we are unable to offer Black Friday pricing. In the interest of good customer relations, we can offer to sell her a television at landed cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
October 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] contract dispute.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. The credits amount is not determined or issued by hhGregg. Warrantech based the credit off of service calls, parts, and repairs that took place over a 3year period. If Ms [redacted] has any questions regarding the credit that was issued she is to contact Warrantech 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Can you please send me the 100 gift card because this is what was promised to me.
Regards,
[redacted]
March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $100 gift card for the delivery rebate. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
January 20, 2016RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] and [redacted]oncerns about the purchase.I apologize for any inconvenience they experienced. Our records indicate that the store provided them with a $100 gift...
card. The regular price for the replacement dishwasher is $599.99 and the discount price listed on their invoice is $373.99. We could not verify that the dishwasher was offered at a lower price. If they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They lie, bottom line. HHGregg is a bad company. Poor customer service
Regards,
[redacted]
December 20, 2016 [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concerns about his order. I apologize for any...
inconvenience Mr. [redacted] experienced. Our records indicate that he received a Samsung washer and dryer. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely, Ryan M[redacted]Executive Desk
April 17, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 12100869)Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any frustration Ms. [redacted] experienced. We regret...
that we are unable to offer a refund or and exchange. All sales are final at our closing store locations. If she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair request.I apologize for any inconvenience Ms....
[redacted] experienced. Our representative contacted the service plan administrator and was informed that the type of pet damage she reported is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request form. We are unable to offer a full refund. However, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team Enclosure
June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dryer.I apologize for any inconvenience Ms. Krost experienced. Our...
records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I'm still waiting for the credit to be issued, which they said it can take up to 10 business days, so hopefully there will be no issues with that.
Regards,
[redacted]
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange issue.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Below is the last communication I had in regard to ID [redacted] wherein I accepted the resolution offerred by HH Gregg. On August 12, 2015, they indicated to the Revdex.com that they would send me a $100 gift card within 30 days. Today is September 12, 2015 and 31 days have not passed and no gift card has been received. Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolution. Dear Ms. [redacted]: I have received your letter regarding [redacted] concerns about the rebate. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely, James T. M[redacted] Director, Service Operations [redacted]
Regards,
[redacted]