[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer and dryer concern.I apologize for any inconvenience Ms. [redacted] may have experienced. At this time, we have no further information to provide beyond our original response to the complaint. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand hhgregg's stance and not wanting to assist a customer with their complaints. I also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warranty. When I had asked for assistance as a customer I was repeatedly transferred to another company, I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television. Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC 5 Chicago asked hhgregg if there was anything that could be done. Thanks to NBC 5 hhgregg has arranged for a technician to come out and evaluate my television. Due to my busy schedule the only day I was available was 4/22/2016 in the morning, the technician arrived at 1130am. The response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my television. As a courtesy to NBC 5 for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my television. I can only hope to share my experience with others.
[redacted]
April 5, 2016[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustration. We...
have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for the reply, but I am not satisfied with your decision. I was sold this 5-year extended warranty as your "in-house" warranty and was told that if anything happens to our stove, hhgregg would cover it and take care of it. Again, the crack on the glass was not due to any physical damage, but rather while we were cooking dinner on this stove. I feel that hhgregg should take accountability for the product they sold and refund our money for the stove.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]No one has called me to resolve anything, ever! I am NOT happy with the furniture or the way I have been treated through out this whole process.I want them to come get the furniture and refund credit my account
Regards,
[redacted]
September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a return. A representative from our corporate office contacted her to offer assistance with scheduling service. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about the purchase.
We regret for any inconvenience [redacted] has experienced. I apologize that we were able to assist [redacted], however as previously stated there is no further information to add to our original responses. Unfortunately we are unable to return the damaged television after review of the previous pictures submitted as well as our return policy.
We appreciate the opportunity to address the complaint.
Sincerely,
Whitney
Executive Team
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. I am sorry for any frustration she experienced with the lack of stock. We are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in July. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that only the sealed system is covered. We regret that we are unable to override the Terms and Conditions of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. So I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryer. I was assisted by Appliance Specialist Shane O'[redacted] and Manager Jerry F[redacted]. I explained to Mr. F[redacted] what had taken place and provided him with the response letter as directed by James M[redacted], Director of Service Operations. Mr. F[redacted] informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at cost. He advised that the best he could do was sell me a dryer and give me an "employee discount". This did not sit well with me but I felt I was at his mercy to take it or leave it. I purchased another dryer under Invoice # H336-011616 and have no idea how much over cost I actually paid. Further more, I had to pay $79.99 to have the dryer delivered and feel that I absolutely should not have had to pay this fee. Mr. F[redacted] informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to me. I feel that I should be refunded the $79.99 delivery charge for the replacement.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, your employee did not advise me of the difference between easy clean and self clean. I had just bought and LG for my condo in Myrtle Beach and thought this was the same technology. U read the manual and understand easy clean but it does not work, so therefore, I have a defective stove. I have spent over )4909 with your company last two years. I called within 69 days and wanted to upgrade not exchange but was told I could not. This is a defective product and also terrible customer service. I advise not to go to this company.
Regards,
[redacted]
October 11, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted].
While the units were exchanged due to defects, they were never delivered. Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mrs. [redacted] encountered. Our records indicate that...
the order was fulfilled on 11/29/16. We hope Ms. [redacted] enjoys her purchase. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com: Thank you for your swift response and/or resolution to this matter. I accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" model. I was offered only the store credit, which was the reason for my complaint. I do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewing. I simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!). If HH Gregg is forthright in their offer, I will accept the comparable model.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. We are unable to honor her request.According to UPS, they closed the investigation because they did not receive a copy of a police report for the theft of the items. She might have the option to request that they reopen the investigation once she files the police report and provides them with a copy.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the information that it is due to an error by HHGregg.The dispute was made through AMEX credit card company. So, in order to resolve the dispute, I understand that AMEX will need the same information that Ms.Whitney sent me on Feb.2 2017. For now, I am not sure if AMEX has also been informed of the investigation result by HHGregg. I will be able to accept the business response when I receive evidence that AMEX is also informed by HHGregg regarding the error by HHGregg.Thank you for the progress.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] his offer is being rejected due to the fact the company is not going out of business they are closing the appliance stores. It's obvious the appliance area was not a good fit for HHGreggs. The lack of organization apparently created operating issues. I'M SO TIRED OF BIG BUSINESSES SELLING CONSUMERS DEFECTIVE MERCHANDISE AND NOT BEING RESPONSIBLE FOR THEIR ACTIONS,IT MAKES ME SICK. WHATEVER HAPPENED TO THE CONSUMER RIGHTS. So since the company is still in Business they should be responsible for replacing the remote A SAMSUNG REPRESENTATIVE STATED A REPLACEMENT REMOTE CAN BE ORDERED AND THE STORE CLOSING SHOULD NOT RELEASE THE COMPANY FROM MAKING THIS RIGHT.
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about her range.We regret her continued disappointment. However, we are unable to override manufacturer decisions regarding repair or exchange. The manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty period. If she has any questions about the coverage, Samsung can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
May 26, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request for a replacement television. Our representative contacted [redacted] and was informed that a part was ordered for the television. If he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer and dryer concern.I apologize for any inconvenience Ms. [redacted] may have experienced. At this time, we have no further information to provide beyond our original response to the complaint. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand hhgregg's stance and not wanting to assist a customer with their complaints. I also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warranty. When I had asked for assistance as a customer I was repeatedly transferred to another company, I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television. Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC 5 Chicago asked hhgregg if there was anything that could be done. Thanks to NBC 5 hhgregg has arranged for a technician to come out and evaluate my television. Due to my busy schedule the only day I was available was 4/22/2016 in the morning, the technician arrived at 1130am. The response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my television. As a courtesy to NBC 5 for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my television. I can only hope to share my experience with others.
[redacted]
April 5, 2016[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustration. We...
have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for the reply, but I am not satisfied with your decision. I was sold this 5-year extended warranty as your "in-house" warranty and was told that if anything happens to our stove, hhgregg would cover it and take care of it. Again, the crack on the glass was not due to any physical damage, but rather while we were cooking dinner on this stove. I feel that hhgregg should take accountability for the product they sold and refund our money for the stove.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]No one has called me to resolve anything, ever! I am NOT happy with the furniture or the way I have been treated through out this whole process.I want them to come get the furniture and refund credit my account
Regards,
[redacted]
September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a return. A representative from our corporate office contacted her to offer assistance with scheduling service. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about the purchase.
We regret for any inconvenience [redacted] has experienced. I apologize that we were able to assist [redacted], however as previously stated there is no further information to add to our original responses. Unfortunately we are unable to return the damaged television after review of the previous pictures submitted as well as our return policy.
We appreciate the opportunity to address the complaint.
Sincerely,
Whitney
Executive Team
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. I am sorry for any frustration she experienced with the lack of stock. We are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in July. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that only the sealed system is covered. We regret that we are unable to override the Terms and Conditions of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. So I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryer. I was assisted by Appliance Specialist Shane O'[redacted] and Manager Jerry F[redacted]. I explained to Mr. F[redacted] what had taken place and provided him with the response letter as directed by James M[redacted], Director of Service Operations. Mr. F[redacted] informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at cost. He advised that the best he could do was sell me a dryer and give me an "employee discount". This did not sit well with me but I felt I was at his mercy to take it or leave it. I purchased another dryer under Invoice # H336-011616 and have no idea how much over cost I actually paid. Further more, I had to pay $79.99 to have the dryer delivered and feel that I absolutely should not have had to pay this fee. Mr. F[redacted] informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to me. I feel that I should be refunded the $79.99 delivery charge for the replacement.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, your employee did not advise me of the difference between easy clean and self clean. I had just bought and LG for my condo in Myrtle Beach and thought this was the same technology. U read the manual and understand easy clean but it does not work, so therefore, I have a defective stove. I have spent over )4909 with your company last two years. I called within 69 days and wanted to upgrade not exchange but was told I could not. This is a defective product and also terrible customer service. I advise not to go to this company.
Regards,
[redacted]
October 11, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted].
While the units were exchanged due to defects, they were never delivered. Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mrs. [redacted] encountered. Our records indicate that...
the order was fulfilled on 11/29/16. We hope Ms. [redacted] enjoys her purchase. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com: Thank you for your swift response and/or resolution to this matter. I accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" model. I was offered only the store credit, which was the reason for my complaint. I do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewing. I simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!). If HH Gregg is forthright in their offer, I will accept the comparable model.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. We are unable to honor her request.According to UPS, they closed the investigation because they did not receive a copy of a police report for the theft of the items. She might have the option to request that they reopen the investigation once she files the police report and provides them with a copy.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the information that it is due to an error by HHGregg.The dispute was made through AMEX credit card company. So, in order to resolve the dispute, I understand that AMEX will need the same information that Ms.Whitney sent me on Feb.2 2017. For now, I am not sure if AMEX has also been informed of the investigation result by HHGregg. I will be able to accept the business response when I receive evidence that AMEX is also informed by HHGregg regarding the error by HHGregg.Thank you for the progress.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] his offer is being rejected due to the fact the company is not going out of business they are closing the appliance stores. It's obvious the appliance area was not a good fit for HHGreggs. The lack of organization apparently created operating issues. I'M SO TIRED OF BIG BUSINESSES SELLING CONSUMERS DEFECTIVE MERCHANDISE AND NOT BEING RESPONSIBLE FOR THEIR ACTIONS,IT MAKES ME SICK. WHATEVER HAPPENED TO THE CONSUMER RIGHTS. So since the company is still in Business they should be responsible for replacing the remote A SAMSUNG REPRESENTATIVE STATED A REPLACEMENT REMOTE CAN BE ORDERED AND THE STORE CLOSING SHOULD NOT RELEASE THE COMPANY FROM MAKING THIS RIGHT.
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about her range.We regret her continued disappointment. However, we are unable to override manufacturer decisions regarding repair or exchange. The manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty period. If she has any questions about the coverage, Samsung can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
May 26, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request for a replacement television. Our representative contacted [redacted] and was informed that a part was ordered for the television. If he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team