December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ refund.We apologize for any inconvenience [redacted] encountered. Our records indicate that the refund...
was processed on 12/10/16. The funds should reflect on the account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I suspected my range is still not working properly. On June 10, 2015 I was preparing dinner for my family and I turned the eye on as I normally would and there was a loud popping noise and flames came out the back of the stove where the electrical components are located for the knob. This caused my breaker to switch and my stove turned off completely. I called HH Gregg at 6:52pm and the customer service line was closed. I called the warranty company 3 times, at 7:01pm, 7:11pm and 7:18pm and was greeted with a recording that stated they were having technical difficulties and to call back at another time. I called the Fayetteville, NC store at 7:13pm and 7:19pm and spoke with a general manager who finally advised me to contact A&E factory, since they are the last repair company to come out to my residence to "fix" the problem. I called and spoke with a gentleman at 7:27pm with A&E and was advised that the earliest someone could come back to my residence would be June 16th. If they come out to my residence again this will be the 8th time I have had to leave work for this one appliance the last time being May 26th for approximately 2 hours. Not only did this interrupt my dinner but this is a major fire hazard which is one of the biggest concerns I had. I expressed this concern to the Customer service supervisor on or about May 27th when I called HH Gregg to inform her of the findings from the second repair job completed by A&E and that wires were missing from my stove. She stated that she would contact the warranty company and that in turn Kinston Refrigeration company would be contacted, they are first company to "fix" the problem and who also left wires off of the appliance. I was informed that someone would call back to follow up with me. This has not occurred yet. At this point I need the appliance replaced because it is pretty obvious that no one knows how to repair it correctly. The wrong part has been ordered twice and there have two faulty repairs. I purchased the item for 699.99 plus tax and spent 129.99 for a 5 year extended warranty that will expire this month. If A&E comes back to my residence to "repair" it for the third time who's to say that I will not run into the same problem in a few weeks or months when my warranty is expired. Then I, the customer, will be stuck with either an expensive repair bill, having to replace the appliance or worse my house being burnt down due to a faulty repair. How is this acceptable to anyone? Who will repair the wiring in my home, or better yet replace my residence, sentimental items lost, and the trauma this will cause my family if my residence catches on fire. At this point I am afraid to even use my range. How is a 50.00 refund going to address all the potential problems that could arise in the future. I need and want answers.
Regards,
Crystal Carter
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your letter regarding [redacted] concerns about her range.I apologize for any inconvenience [redacted] experienced. We...
regret that our representatives are not authorized to override decisions made by the manufacturer regarding repair coverage. It is our understanding that cracks are considered physical damage and not covered. If she has any questions, Samsung can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange issue.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
May 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his account.We regret his continued disappointment. Our representatives do not have access to accounts or the authorization to make changes to RAC accounts. If he has any questions or he still needs assistance, RAC can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. We are unable to honor her request.According to UPS, they closed the investigation because they did not receive a copy of a police report for the theft of the items. She might have the option to request that they reopen the investigation once she files the police report and provides them with a copy.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. I am sorry for any frustration she experienced with the lack of stock. We are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in July. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the information that it is due to an error by HHGregg.The dispute was made through AMEX credit card company. So, in order to resolve the dispute, I understand that AMEX will need the same information that Ms.Whitney sent me on Feb.2 2017. For now, I am not sure if AMEX has also been informed of the investigation result by HHGregg. I will be able to accept the business response when I receive evidence that AMEX is also informed by HHGregg regarding the error by HHGregg.Thank you for the progress.
Regards,
[redacted]
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mrs. [redacted] encountered. Our records indicate that...
the order was fulfilled on 11/29/16. We hope Ms. [redacted] enjoys her purchase. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about the purchase.
We regret for any inconvenience [redacted] has experienced. I apologize that we were able to assist [redacted], however as previously stated there is no further information to add to our original responses. Unfortunately we are unable to return the damaged television after review of the previous pictures submitted as well as our return policy.
We appreciate the opportunity to address the complaint.
Sincerely,
Whitney
Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. So I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryer. I was assisted by Appliance Specialist Shane O'[redacted] and Manager Jerry F[redacted]. I explained to Mr. F[redacted] what had taken place and provided him with the response letter as directed by James M[redacted], Director of Service Operations. Mr. F[redacted] informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at cost. He advised that the best he could do was sell me a dryer and give me an "employee discount". This did not sit well with me but I felt I was at his mercy to take it or leave it. I purchased another dryer under Invoice # H336-011616 and have no idea how much over cost I actually paid. Further more, I had to pay $79.99 to have the dryer delivered and feel that I absolutely should not have had to pay this fee. Mr. F[redacted] informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to me. I feel that I should be refunded the $79.99 delivery charge for the replacement.
Regards,
[redacted]
May 26, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request for a replacement television. Our representative contacted [redacted] and was informed that a part was ordered for the television. If he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
September 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged service. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize for any inconvenience Mr. [redacted] experienced. We...
forwarded his information to the appropriate personnel. If he does not receive a call in a timely manner, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] his offer is being rejected due to the fact the company is not going out of business they are closing the appliance stores. It's obvious the appliance area was not a good fit for HHGreggs. The lack of organization apparently created operating issues. I'M SO TIRED OF BIG BUSINESSES SELLING CONSUMERS DEFECTIVE MERCHANDISE AND NOT BEING RESPONSIBLE FOR THEIR ACTIONS,IT MAKES ME SICK. WHATEVER HAPPENED TO THE CONSUMER RIGHTS. So since the company is still in Business they should be responsible for replacing the remote A SAMSUNG REPRESENTATIVE STATED A REPLACEMENT REMOTE CAN BE ORDERED AND THE STORE CLOSING SHOULD NOT RELEASE THE COMPANY FROM MAKING THIS RIGHT.
November 16, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about his...
giftcard. I apologize for any frustration Mr. [redacted] has experienced. After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $50.00. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
October 11, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted].
While the units were exchanged due to defects, they were never delivered. Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his television.We regret his continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him within the next few business days. If he does not receive a call in a timely manner, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of 4 or how many times he came .Why would I spend $800.00 for a new washing machine if I didn't have to? That company let me down.
December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ refund.We apologize for any inconvenience [redacted] encountered. Our records indicate that the refund...
was processed on 12/10/16. The funds should reflect on the account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I suspected my range is still not working properly. On June 10, 2015 I was preparing dinner for my family and I turned the eye on as I normally would and there was a loud popping noise and flames came out the back of the stove where the electrical components are located for the knob. This caused my breaker to switch and my stove turned off completely. I called HH Gregg at 6:52pm and the customer service line was closed. I called the warranty company 3 times, at 7:01pm, 7:11pm and 7:18pm and was greeted with a recording that stated they were having technical difficulties and to call back at another time. I called the Fayetteville, NC store at 7:13pm and 7:19pm and spoke with a general manager who finally advised me to contact A&E factory, since they are the last repair company to come out to my residence to "fix" the problem. I called and spoke with a gentleman at 7:27pm with A&E and was advised that the earliest someone could come back to my residence would be June 16th. If they come out to my residence again this will be the 8th time I have had to leave work for this one appliance the last time being May 26th for approximately 2 hours. Not only did this interrupt my dinner but this is a major fire hazard which is one of the biggest concerns I had. I expressed this concern to the Customer service supervisor on or about May 27th when I called HH Gregg to inform her of the findings from the second repair job completed by A&E and that wires were missing from my stove. She stated that she would contact the warranty company and that in turn Kinston Refrigeration company would be contacted, they are first company to "fix" the problem and who also left wires off of the appliance. I was informed that someone would call back to follow up with me. This has not occurred yet. At this point I need the appliance replaced because it is pretty obvious that no one knows how to repair it correctly. The wrong part has been ordered twice and there have two faulty repairs. I purchased the item for 699.99 plus tax and spent 129.99 for a 5 year extended warranty that will expire this month. If A&E comes back to my residence to "repair" it for the third time who's to say that I will not run into the same problem in a few weeks or months when my warranty is expired. Then I, the customer, will be stuck with either an expensive repair bill, having to replace the appliance or worse my house being burnt down due to a faulty repair. How is this acceptable to anyone? Who will repair the wiring in my home, or better yet replace my residence, sentimental items lost, and the trauma this will cause my family if my residence catches on fire. At this point I am afraid to even use my range. How is a 50.00 refund going to address all the potential problems that could arise in the future. I need and want answers.
Regards,
Crystal Carter
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your letter regarding [redacted] concerns about her range.I apologize for any inconvenience [redacted] experienced. We...
regret that our representatives are not authorized to override decisions made by the manufacturer regarding repair coverage. It is our understanding that cracks are considered physical damage and not covered. If she has any questions, Samsung can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange issue.
We apologize for the inconvenience Ms. [redacted] may...
have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
May 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his account.We regret his continued disappointment. Our representatives do not have access to accounts or the authorization to make changes to RAC accounts. If he has any questions or he still needs assistance, RAC can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. We are unable to honor her request.According to UPS, they closed the investigation because they did not receive a copy of a police report for the theft of the items. She might have the option to request that they reopen the investigation once she files the police report and provides them with a copy.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. I am sorry for any frustration she experienced with the lack of stock. We are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in July. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the information that it is due to an error by HHGregg.The dispute was made through AMEX credit card company. So, in order to resolve the dispute, I understand that AMEX will need the same information that Ms.Whitney sent me on Feb.2 2017. For now, I am not sure if AMEX has also been informed of the investigation result by HHGregg. I will be able to accept the business response when I receive evidence that AMEX is also informed by HHGregg regarding the error by HHGregg.Thank you for the progress.
Regards,
[redacted]
December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mrs. [redacted] encountered. Our records indicate that...
the order was fulfilled on 11/29/16. We hope Ms. [redacted] enjoys her purchase. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about the purchase.
We regret for any inconvenience [redacted] has experienced. I apologize that we were able to assist [redacted], however as previously stated there is no further information to add to our original responses. Unfortunately we are unable to return the damaged television after review of the previous pictures submitted as well as our return policy.
We appreciate the opportunity to address the complaint.
Sincerely,
Whitney
Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. So I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryer. I was assisted by Appliance Specialist Shane O'[redacted] and Manager Jerry F[redacted]. I explained to Mr. F[redacted] what had taken place and provided him with the response letter as directed by James M[redacted], Director of Service Operations. Mr. F[redacted] informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at cost. He advised that the best he could do was sell me a dryer and give me an "employee discount". This did not sit well with me but I felt I was at his mercy to take it or leave it. I purchased another dryer under Invoice # H336-011616 and have no idea how much over cost I actually paid. Further more, I had to pay $79.99 to have the dryer delivered and feel that I absolutely should not have had to pay this fee. Mr. F[redacted] informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to me. I feel that I should be refunded the $79.99 delivery charge for the replacement.
Regards,
[redacted]
May 26, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We regret that we are unable to honor his request for a replacement television. Our representative contacted [redacted] and was informed that a part was ordered for the television. If he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
September 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged service. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize for any inconvenience Mr. [redacted] experienced. We...
forwarded his information to the appropriate personnel. If he does not receive a call in a timely manner, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] his offer is being rejected due to the fact the company is not going out of business they are closing the appliance stores. It's obvious the appliance area was not a good fit for HHGreggs. The lack of organization apparently created operating issues. I'M SO TIRED OF BIG BUSINESSES SELLING CONSUMERS DEFECTIVE MERCHANDISE AND NOT BEING RESPONSIBLE FOR THEIR ACTIONS,IT MAKES ME SICK. WHATEVER HAPPENED TO THE CONSUMER RIGHTS. So since the company is still in Business they should be responsible for replacing the remote A SAMSUNG REPRESENTATIVE STATED A REPLACEMENT REMOTE CAN BE ORDERED AND THE STORE CLOSING SHOULD NOT RELEASE THE COMPANY FROM MAKING THIS RIGHT.
November 16, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about his...
giftcard. I apologize for any frustration Mr. [redacted] has experienced. After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $50.00. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
October 11, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted].
While the units were exchanged due to defects, they were never delivered. Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his television.We regret his continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him within the next few business days. If he does not receive a call in a timely manner, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of 4 or how many times he came .Why would I spend $800.00 for a new washing machine if I didn't have to? That company let me down.