Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolved. We did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging up. She will try again later with the number provided here by HH Gregg. At this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warranty. We were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etc. So far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of course. On top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.At this point, we simply want reimbursed the price of the couch. We even left off the cost of the service plan when we explained our desired settlement. If we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] Rener (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
After speaking with FedEx regarding the claim, we have made the decision to issue Mr. [redacted] a refund. Because the item was shipped out twice and lost, we feel as if issuing a refund would be the best solution at this time. We ask that Mr. [redacted] allows 3/5 business days for the funds to post back to the original form of payment.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of 4 or how many times he came .Why would I spend $800.00 for a new washing machine if I didn't have to? That company let me down.
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]s concerns about her refrigerator.We are sorry for the continued frustration. The service plan administrator has informed us that they issued a check for the replacement of the refrigerator. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
September 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged service. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize for any inconvenience Mr. [redacted] experienced. We...
forwarded his information to the appropriate personnel. If he does not receive a call in a timely manner, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
November 16, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about his...
giftcard. I apologize for any frustration Mr. [redacted] has experienced. After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $50.00. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the service plan.I apologize for any misunderstanding. In the interest...
of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Ms. Humston’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s pricing concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, on...
12/20/16 the laptop model GL552VWDH71 was delivered under FedEx tracking ID [redacted]. We regret that there was a shipping delay and look forward to serving Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There seems to be a lot of communication issues with HHGreg. Regardless of when the purchase was made HHGregg sold me incompatible products. That is negligence. I purchased the products together not separately. I depended on their staff to know what they were talking about. Their staff misrepresented these products in order to make a sale. Not exactly 3 years ago and, my receipts to prove it, today I am out of money I didn't have to spend with incompatible products. It's HHGregg's responsibility to make it right.
[redacted]
June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his television.We regret his continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him within the next few business days. If he does not receive a call in a timely manner, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have submitted the appropriate form to cancel the warranty.
Regards,
[redacted]
February 14, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience and issues Mr....
[redacted] is currently experiencing.
I have tried to reach out to Mr. [redacted] unfortunately all attempts have been unsuccessful. I was able to reach out to warrantech and was informed that separation on the material is covered up to a certain extent. Mr. [redacted] did state that he would like to cancel his warranty; therefore a cancelation form is attached. So Mr. [redacted] is aware once the warranty is canceled he will no longer have any coverage on his furniture.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his request for a price adjustment.I apologize for any frustration Mr....
E[redacted] experienced. Our records indicate that a refund of $214 was processed. He should receive it within the next 5-10 business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing in reference to claim [redacted]. HH Gregg responded to your initial inquiry that they were still processing the claim at that time on January 7, 2017. They said that they would be sending me a prorated refund check. It is now over two months since they received my original request. It is not rocket science to determine the amount of the refund. The warranty that I purchased was for five years and I had the washer that was recalled in less than one year. The sales person at HH Gregg said the refund process should not take more than two weeks. Before I contacted Revdex.com, the warranty company representative told me that I should receive my refund in less than three weeks. The time frame to receive the refund is not acceptable.Thank you in advance for your prompt attention.[redacted]
December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our...
representative contacted the service plan administrator and was informed that the refrigerator was serviced. If the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 5, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted]...
encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret her continued disappointment. However, we stand by our previous response.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolved. We did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging up. She will try again later with the number provided here by HH Gregg. At this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warranty. We were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etc. So far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of course. On top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.At this point, we simply want reimbursed the price of the couch. We even left off the cost of the service plan when we explained our desired settlement. If we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] Rener (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
After speaking with FedEx regarding the claim, we have made the decision to issue Mr. [redacted] a refund. Because the item was shipped out twice and lost, we feel as if issuing a refund would be the best solution at this time. We ask that Mr. [redacted] allows 3/5 business days for the funds to post back to the original form of payment.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of 4 or how many times he came .Why would I spend $800.00 for a new washing machine if I didn't have to? That company let me down.
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]s concerns about her refrigerator.We are sorry for the continued frustration. The service plan administrator has informed us that they issued a check for the replacement of the refrigerator. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
September 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged service. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize for any inconvenience Mr. [redacted] experienced. We...
forwarded his information to the appropriate personnel. If he does not receive a call in a timely manner, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
November 16, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s concern about his...
giftcard. I apologize for any frustration Mr. [redacted] has experienced. After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $50.00. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the service plan.I apologize for any misunderstanding. In the interest...
of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Ms. Humston’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s pricing concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, on...
12/20/16 the laptop model GL552VWDH71 was delivered under FedEx tracking ID [redacted]. We regret that there was a shipping delay and look forward to serving Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There seems to be a lot of communication issues with HHGreg. Regardless of when the purchase was made HHGregg sold me incompatible products. That is negligence. I purchased the products together not separately. I depended on their staff to know what they were talking about. Their staff misrepresented these products in order to make a sale. Not exactly 3 years ago and, my receipts to prove it, today I am out of money I didn't have to spend with incompatible products. It's HHGregg's responsibility to make it right.
[redacted]
June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his television.We regret his continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him within the next few business days. If he does not receive a call in a timely manner, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have submitted the appropriate form to cancel the warranty.
Regards,
[redacted]
February 14, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience and issues Mr....
[redacted] is currently experiencing.
I have tried to reach out to Mr. [redacted] unfortunately all attempts have been unsuccessful. I was able to reach out to warrantech and was informed that separation on the material is covered up to a certain extent. Mr. [redacted] did state that he would like to cancel his warranty; therefore a cancelation form is attached. So Mr. [redacted] is aware once the warranty is canceled he will no longer have any coverage on his furniture.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his request for a price adjustment.I apologize for any frustration Mr....
E[redacted] experienced. Our records indicate that a refund of $214 was processed. He should receive it within the next 5-10 business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing in reference to claim [redacted]. HH Gregg responded to your initial inquiry that they were still processing the claim at that time on January 7, 2017. They said that they would be sending me a prorated refund check. It is now over two months since they received my original request. It is not rocket science to determine the amount of the refund. The warranty that I purchased was for five years and I had the washer that was recalled in less than one year. The sales person at HH Gregg said the refund process should not take more than two weeks. Before I contacted Revdex.com, the warranty company representative told me that I should receive my refund in less than three weeks. The time frame to receive the refund is not acceptable.Thank you in advance for your prompt attention.[redacted]
December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our...
representative contacted the service plan administrator and was informed that the refrigerator was serviced. If the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 5, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted]...
encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret her continued disappointment. However, we stand by our previous response.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team