[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s pricing concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, on...
12/20/16 the laptop model GL552VWDH71 was delivered under FedEx tracking ID [redacted]. We regret that there was a shipping delay and look forward to serving Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolved. We did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging up. She will try again later with the number provided here by HH Gregg. At this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warranty. We were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etc. So far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of course. On top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.At this point, we simply want reimbursed the price of the couch. We even left off the cost of the service plan when we explained our desired settlement. If we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, your employee did not advise me of the difference between easy clean and self clean. I had just bought and LG for my condo in Myrtle Beach and thought this was the same technology. U read the manual and understand easy clean but it does not work, so therefore, I have a defective stove. I have spent over )4909 with your company last two years. I called within 69 days and wanted to upgrade not exchange but was told I could not. This is a defective product and also terrible customer service. I advise not to go to this company.
Regards,
[redacted]
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about her range.We regret her continued disappointment. However, we are unable to override manufacturer decisions regarding repair or exchange. The manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty period. If she has any questions about the coverage, Samsung can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There seems to be a lot of communication issues with HHGreg. Regardless of when the purchase was made HHGregg sold me incompatible products. That is negligence. I purchased the products together not separately. I depended on their staff to know what they were talking about. Their staff misrepresented these products in order to make a sale. Not exactly 3 years ago and, my receipts to prove it, today I am out of money I didn't have to spend with incompatible products. It's HHGregg's responsibility to make it right.
[redacted]
September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a return. A representative from our corporate office contacted her to offer assistance with scheduling service. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that only the sealed system is covered. We regret that we are unable to override the Terms and Conditions of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com: Thank you for your swift response and/or resolution to this matter. I accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" model. I was offered only the store credit, which was the reason for my complaint. I do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewing. I simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!). If HH Gregg is forthright in their offer, I will accept the comparable model.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] Rener (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
After speaking with FedEx regarding the claim, we have made the decision to issue Mr. [redacted] a refund. Because the item was shipped out twice and lost, we feel as if issuing a refund would be the best solution at this time. We ask that Mr. [redacted] allows 3/5 business days for the funds to post back to the original form of payment.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the service plan.I apologize for any misunderstanding. In the interest...
of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Ms. Humston’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]s concerns about her refrigerator.We are sorry for the continued frustration. The service plan administrator has informed us that they issued a check for the replacement of the refrigerator. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience [redacted] experienced. Our records...
indicate that the order was refunded through a credit card chargeback. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
November 28, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204
[redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate...
that the refund was processed on 11/23/16. The funds should reflect on his account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Again I do not understand I brought the tv back within the 30 days I would have brought it back the next day but I didn't have no way to haul there is not one scratch on the outside of the TV it is the inside screen of the tv yet they are claiming damage and do not want It Bottom line I paid in full for the tv. I brought it back within what the 30 days they advertise to replace in the original box it still sets in and there is not a mark on the tv anywhere They would not deliver it to where I live I do not want my money back I just want what I paid for a working tv How can this be? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have submitted the appropriate form to cancel the warranty.
Regards,
[redacted]
July 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the unit was exchanged on 07/16/16.We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team
March 21, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration she experienced with her order and...
the call center representative. We have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processed. She should receive the refund in the next 5-10 business days. If she has any questions about her order or the refund, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Due to the fact that your manager assaulted me, I was called names by him question on being a disabled veteran and sent a repair company who caused more harm. I've asked weeks ago for communication to resolve. I've already bought a new refrigerator and I don't want a store credit it needs applied to my hhgregg credit card. But, that still will not resolve all your company has put me and my family through. I am currently in the hospital. Your person (Cheryl) on FaceBook I need to file a Police Report against your manager Jeff. My dog have run out of food I make for them and had to spend 10xs the amount on a store made product as well as pay someone to bring me food while I've waited on your response. I will either need someone from you Office of the President to talk to me as the person I did talk to refused to assist me or I will contact my VA advocate or a lawyer for other options. As I am not at home I do not have my notes to let you know the many phones calls I made asking for assistance and was pushed away.
Regards,
[redacted]
September 2, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. If installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work order. Without a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s pricing concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, on...
12/20/16 the laptop model GL552VWDH71 was delivered under FedEx tracking ID [redacted]. We regret that there was a shipping delay and look forward to serving Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolved. We did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging up. She will try again later with the number provided here by HH Gregg. At this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warranty. We were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etc. So far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of course. On top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.At this point, we simply want reimbursed the price of the couch. We even left off the cost of the service plan when we explained our desired settlement. If we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, your employee did not advise me of the difference between easy clean and self clean. I had just bought and LG for my condo in Myrtle Beach and thought this was the same technology. U read the manual and understand easy clean but it does not work, so therefore, I have a defective stove. I have spent over )4909 with your company last two years. I called within 69 days and wanted to upgrade not exchange but was told I could not. This is a defective product and also terrible customer service. I advise not to go to this company.
Regards,
[redacted]
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about her range.We regret her continued disappointment. However, we are unable to override manufacturer decisions regarding repair or exchange. The manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty period. If she has any questions about the coverage, Samsung can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There seems to be a lot of communication issues with HHGreg. Regardless of when the purchase was made HHGregg sold me incompatible products. That is negligence. I purchased the products together not separately. I depended on their staff to know what they were talking about. Their staff misrepresented these products in order to make a sale. Not exactly 3 years ago and, my receipts to prove it, today I am out of money I didn't have to spend with incompatible products. It's HHGregg's responsibility to make it right.
[redacted]
September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. We...
regret that we are unable to authorize a return. A representative from our corporate office contacted her to offer assistance with scheduling service. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our representative contacted the service plan administrator and was informed that only the sealed system is covered. We regret that we are unable to override the Terms and Conditions of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com: Thank you for your swift response and/or resolution to this matter. I accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" model. I was offered only the store credit, which was the reason for my complaint. I do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewing. I simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!). If HH Gregg is forthright in their offer, I will accept the comparable model.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] Rener (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
After speaking with FedEx regarding the claim, we have made the decision to issue Mr. [redacted] a refund. Because the item was shipped out twice and lost, we feel as if issuing a refund would be the best solution at this time. We ask that Mr. [redacted] allows 3/5 business days for the funds to post back to the original form of payment.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the service plan.I apologize for any misunderstanding. In the interest...
of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Ms. Humston’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]s concerns about her refrigerator.We are sorry for the continued frustration. The service plan administrator has informed us that they issued a check for the replacement of the refrigerator. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience [redacted] experienced. Our records...
indicate that the order was refunded through a credit card chargeback. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
November 28, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204
[redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate...
that the refund was processed on 11/23/16. The funds should reflect on his account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Again I do not understand I brought the tv back within the 30 days I would have brought it back the next day but I didn't have no way to haul there is not one scratch on the outside of the TV it is the inside screen of the tv yet they are claiming damage and do not want It Bottom line I paid in full for the tv. I brought it back within what the 30 days they advertise to replace in the original box it still sets in and there is not a mark on the tv anywhere They would not deliver it to where I live I do not want my money back I just want what I paid for a working tv How can this be? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have submitted the appropriate form to cancel the warranty.
Regards,
[redacted]
July 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the unit was exchanged on 07/16/16.We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team
March 21, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration she experienced with her order and...
the call center representative. We have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processed. She should receive the refund in the next 5-10 business days. If she has any questions about her order or the refund, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Due to the fact that your manager assaulted me, I was called names by him question on being a disabled veteran and sent a repair company who caused more harm. I've asked weeks ago for communication to resolve. I've already bought a new refrigerator and I don't want a store credit it needs applied to my hhgregg credit card. But, that still will not resolve all your company has put me and my family through. I am currently in the hospital. Your person (Cheryl) on FaceBook I need to file a Police Report against your manager Jeff. My dog have run out of food I make for them and had to spend 10xs the amount on a store made product as well as pay someone to bring me food while I've waited on your response. I will either need someone from you Office of the President to talk to me as the person I did talk to refused to assist me or I will contact my VA advocate or a lawyer for other options. As I am not at home I do not have my notes to let you know the many phones calls I made asking for assistance and was pushed away.
Regards,
[redacted]
September 2, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. If installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work order. Without a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb