November 28, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204
[redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate...
that the refund was processed on 11/23/16. The funds should reflect on his account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:HHGREGG has not provided me with a time of repair or the name of the repair service provider. They also have not confirmed whether or not my washer will actually be repairs on 2/10/2017 or just looked at as in previous instances.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
July 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the unit was exchanged on 07/16/16.We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
speaks are not exchange! the business refused store exchange
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Due to the fact that your manager assaulted me, I was called names by him question on being a disabled veteran and sent a repair company who caused more harm. I've asked weeks ago for communication to resolve. I've already bought a new refrigerator and I don't want a store credit it needs applied to my hhgregg credit card. But, that still will not resolve all your company has put me and my family through. I am currently in the hospital. Your person (Cheryl) on FaceBook I need to file a Police Report against your manager Jeff. My dog have run out of food I make for them and had to spend 10xs the amount on a store made product as well as pay someone to bring me food while I've waited on your response. I will either need someone from you Office of the President to talk to me as the person I did talk to refused to assist me or I will contact my VA advocate or a lawyer for other options. As I am not at home I do not have my notes to let you know the many phones calls I made asking for assistance and was pushed away.
Regards,
[redacted]
January 30, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the inconvenience and...
frustration this may have caused Mr. [redacted]. For the inconvenience not only was Mr. [redacted] issued an upgraded refrigerator model at no extra cost (delivered Friday), we also issued a $50.00 and $75.00 gift card and compensation of $250.00. The compensation was issued back in the form of a check. Again we do apologize for the inconvenience and delay.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Until the company fulfills their promise to pick up mattress and refund charge to card, this matter will remain unresolved. IFurthermore, I have documented the name of the employee and date/time of conversation regarding the offer of a discount after the refrigerator was not delivered when promised. This claim will be escalated to court due to this company's negligence and failure to abide by contracted agreement and fraudulent credit charges.
Regards,
[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience Mr. [redacted] may...
have experienced. Based on the purchase date Mr. [redacted] does not qualify for an exchange. He is under a extended warranty and much go through service. For all questions regarding repairs and qualifications for a exchange, we ask that Mr. [redacted] contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,I feel that the business is not reading or understanding what is happening. I called the number provided and once again was told I needed to contact HHGREGG. They took back the merchandise and refused a refund. I am a consumer without product and without the money I paid for it at no fault of my own.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. Our records...
indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the rebate.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience [redacted] experienced. Our records...
indicate that the order was refunded through a credit card chargeback. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We forwarded his information to the service plan administrator. It is our understanding that a representative contacted him to offer assistance with scheduling service. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and...
frustration [redacted] may have experienced. [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded first. I apologize unfortunately Mr. [redacted] could not reselect which card the refund would be issued back to.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience Ms. [redacted] experienced when trying to place an online order. I was able to speak with Ms. [redacted] and inform her that both gift cards are valid, and available to make a purchase, however she did decline.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
We are appalled at this response. I spoke with the two members of their corporate team 2 days ago (Jessica R[redacted] at 317 5699 7567 as well as Brady O[redacted] at 317 730 5518) that our order is still happening and that delivery would most likely be within the next 2-3 weeks. I am confused why this is now just being told to us, and that if this is being cancelled the reason. Also, if our order is being cancelled, I expect to also be refunded the interest we have paid for the (almost 2 months) of paying for a product we have not received. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his purchase.I am very sorry for any inconvenience Mr. [redacted]...
experienced with his delayed order. Our records indicate that the sofa was delivered on 2/3 and the media center was delivered on 2/6. A refund of $298.18 was processed on 1/31. If he has any questions, the store management can be reached at (513) 785-6100.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com, After I filed with you they sent me a check for the full refund, for them to say that they contacted Mr. [redacted] several times, it is a total lie, there is not even a Mr. [redacted] involved in this. They called me once after the check was received. I will never do business with them again, and they are going our of business anyway!
Regards,
[redacted]
September 2, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. If installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work order. Without a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding Mikala Dillard’s concerns about the rebate. I apologize for any misunderstanding. Our...
records indicate that the purchase price of the range was not enough to qualify for the delivery rebate. In the interest of good customer relations, we are sending her a $25 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
November 28, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204
[redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate...
that the refund was processed on 11/23/16. The funds should reflect on his account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
Revdex.com:HHGREGG has not provided me with a time of repair or the name of the repair service provider. They also have not confirmed whether or not my washer will actually be repairs on 2/10/2017 or just looked at as in previous instances.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
July 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the unit was exchanged on 07/16/16.We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
speaks are not exchange! the business refused store exchange
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Due to the fact that your manager assaulted me, I was called names by him question on being a disabled veteran and sent a repair company who caused more harm. I've asked weeks ago for communication to resolve. I've already bought a new refrigerator and I don't want a store credit it needs applied to my hhgregg credit card. But, that still will not resolve all your company has put me and my family through. I am currently in the hospital. Your person (Cheryl) on FaceBook I need to file a Police Report against your manager Jeff. My dog have run out of food I make for them and had to spend 10xs the amount on a store made product as well as pay someone to bring me food while I've waited on your response. I will either need someone from you Office of the President to talk to me as the person I did talk to refused to assist me or I will contact my VA advocate or a lawyer for other options. As I am not at home I do not have my notes to let you know the many phones calls I made asking for assistance and was pushed away.
Regards,
[redacted]
January 30, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the inconvenience and...
frustration this may have caused Mr. [redacted]. For the inconvenience not only was Mr. [redacted] issued an upgraded refrigerator model at no extra cost (delivered Friday), we also issued a $50.00 and $75.00 gift card and compensation of $250.00. The compensation was issued back in the form of a check. Again we do apologize for the inconvenience and delay.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Until the company fulfills their promise to pick up mattress and refund charge to card, this matter will remain unresolved. IFurthermore, I have documented the name of the employee and date/time of conversation regarding the offer of a discount after the refrigerator was not delivered when promised. This claim will be escalated to court due to this company's negligence and failure to abide by contracted agreement and fraudulent credit charges.
Regards,
[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience Mr. [redacted] may...
have experienced. Based on the purchase date Mr. [redacted] does not qualify for an exchange. He is under a extended warranty and much go through service. For all questions regarding repairs and qualifications for a exchange, we ask that Mr. [redacted] contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,I feel that the business is not reading or understanding what is happening. I called the number provided and once again was told I needed to contact HHGREGG. They took back the merchandise and refused a refund. I am a consumer without product and without the money I paid for it at no fault of my own.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. Our records...
indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the rebate.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience [redacted] experienced. Our records...
indicate that the order was refunded through a credit card chargeback. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team
September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We forwarded his information to the service plan administrator. It is our understanding that a representative contacted him to offer assistance with scheduling service. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and...
frustration [redacted] may have experienced. [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded first. I apologize unfortunately Mr. [redacted] could not reselect which card the refund would be issued back to.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
October 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience Ms. [redacted] experienced when trying to place an online order. I was able to speak with Ms. [redacted] and inform her that both gift cards are valid, and available to make a purchase, however she did decline.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
We are appalled at this response. I spoke with the two members of their corporate team 2 days ago (Jessica R[redacted] at 317 5699 7567 as well as Brady O[redacted] at 317 730 5518) that our order is still happening and that delivery would most likely be within the next 2-3 weeks. I am confused why this is now just being told to us, and that if this is being cancelled the reason. Also, if our order is being cancelled, I expect to also be refunded the interest we have paid for the (almost 2 months) of paying for a product we have not received. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his purchase.I am very sorry for any inconvenience Mr. [redacted]...
experienced with his delayed order. Our records indicate that the sofa was delivered on 2/3 and the media center was delivered on 2/6. A refund of $298.18 was processed on 1/31. If he has any questions, the store management can be reached at (513) 785-6100.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com, After I filed with you they sent me a check for the full refund, for them to say that they contacted Mr. [redacted] several times, it is a total lie, there is not even a Mr. [redacted] involved in this. They called me once after the check was received. I will never do business with them again, and they are going our of business anyway!
Regards,
[redacted]
September 2, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. If installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work order. Without a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding Mikala Dillard’s concerns about the rebate. I apologize for any misunderstanding. Our...
records indicate that the purchase price of the range was not enough to qualify for the delivery rebate. In the interest of good customer relations, we are sending her a $25 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team