Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the rebate.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. Our records...
indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concern about the TV purchase. I apologize for any frustration Ms. [redacted] has experienced. After review, instead of reshipping the item, the order has been refunded in full. We ask that Ms. [redacted] please reference...
invoice [redacted] as her refund confirmation invoice and allow 3-5 business days for the funds to post. We regret that the item was lost and look forward to serving Ms. [redacted]. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
January 30, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the inconvenience and...
frustration this may have caused Mr. [redacted]. For the inconvenience not only was Mr. [redacted] issued an upgraded refrigerator model at no extra cost (delivered Friday), we also issued a $50.00 and $75.00 gift card and compensation of $250.00. The compensation was issued back in the form of a check. Again we do apologize for the inconvenience and delay.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our...
representative contacted the service plan administrator and was informed that the refrigerator was serviced. If the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com, After I filed with you they sent me a check for the full refund, for them to say that they contacted Mr. [redacted] several times, it is a total lie, there is not even a Mr. [redacted] involved in this. They called me once after the check was received. I will never do business with them again, and they are going our of business anyway!
Regards,
[redacted]
October 27, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] customer service issues.We apologize for the inconvenience Mr. [redacted] may have...
experienced. Mr. [redacted] has issued a credit on 10/26/16 and given the opportunity to reselect. Upon speaking with Mr. [redacted] he did confirm that the washer was replacement, and properly working. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]
December 5, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted]...
encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and...
frustration [redacted] may have experienced. [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded first. I apologize unfortunately Mr. [redacted] could not reselect which card the refund would be issued back to.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. We do not charge sales tax on service plans sold in Illinois. We are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card account. If she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
September 14, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]s concern regarding his delivery issue.We apologize for any inconvenience Mr. [redacted]...
encountered. In the interest of good customer relations we provided a $100 refund plus a free table, the total refund would be of $214.07. The funds should be reflected in the account with 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret her continued disappointment. However, we stand by our previous response.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
speaks are not exchange! the business refused store exchange
Regards,
[redacted]
We are appalled at this response. I spoke with the two members of their corporate team 2 days ago (Jessica R[redacted] at 317 5699 7567 as well as Brady O[redacted] at 317 730 5518) that our order is still happening and that delivery would most likely be within the next 2-3 weeks. I am confused why this is now just being told to us, and that if this is being cancelled the reason. Also, if our order is being cancelled, I expect to also be refunded the interest we have paid for the (almost 2 months) of paying for a product we have not received. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
August 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the charge to her card.I apologize for any inconvenience and...
misunderstanding that Ms. [redacted] experienced. Our Accounting department has processed a refund for the charge. It should post to her account within the next 5 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 14, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience and issues Mr....
[redacted] is currently experiencing.
I have tried to reach out to Mr. [redacted] unfortunately all attempts have been unsuccessful. I was able to reach out to warrantech and was informed that separation on the material is covered up to a certain extent. Mr. [redacted] did state that he would like to cancel his warranty; therefore a cancelation form is attached. So Mr. [redacted] is aware once the warranty is canceled he will no longer have any coverage on his furniture.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience Mr. [redacted] may...
have experienced. Based on the purchase date Mr. [redacted] does not qualify for an exchange. He is under a extended warranty and much go through service. For all questions regarding repairs and qualifications for a exchange, we ask that Mr. [redacted] contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Until the company fulfills their promise to pick up mattress and refund charge to card, this matter will remain unresolved. IFurthermore, I have documented the name of the employee and date/time of conversation regarding the offer of a discount after the refrigerator was not delivered when promised. This claim will be escalated to court due to this company's negligence and failure to abide by contracted agreement and fraudulent credit charges.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the rebate.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms. [redacted] experienced. Our records...
indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concern about the TV purchase. I apologize for any frustration Ms. [redacted] has experienced. After review, instead of reshipping the item, the order has been refunded in full. We ask that Ms. [redacted] please reference...
invoice [redacted] as her refund confirmation invoice and allow 3-5 business days for the funds to post. We regret that the item was lost and look forward to serving Ms. [redacted]. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
January 30, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the inconvenience and...
frustration this may have caused Mr. [redacted]. For the inconvenience not only was Mr. [redacted] issued an upgraded refrigerator model at no extra cost (delivered Friday), we also issued a $50.00 and $75.00 gift card and compensation of $250.00. The compensation was issued back in the form of a check. Again we do apologize for the inconvenience and delay.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our...
representative contacted the service plan administrator and was informed that the refrigerator was serviced. If the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com, After I filed with you they sent me a check for the full refund, for them to say that they contacted Mr. [redacted] several times, it is a total lie, there is not even a Mr. [redacted] involved in this. They called me once after the check was received. I will never do business with them again, and they are going our of business anyway!
Regards,
[redacted]
October 27, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] customer service issues.We apologize for the inconvenience Mr. [redacted] may have...
experienced. Mr. [redacted] has issued a credit on 10/26/16 and given the opportunity to reselect. Upon speaking with Mr. [redacted] he did confirm that the washer was replacement, and properly working. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]
December 5, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted]...
encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and...
frustration [redacted] may have experienced. [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded first. I apologize unfortunately Mr. [redacted] could not reselect which card the refund would be issued back to.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. We do not charge sales tax on service plans sold in Illinois. We are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card account. If she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
September 14, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]s concern regarding his delivery issue.We apologize for any inconvenience Mr. [redacted]...
encountered. In the interest of good customer relations we provided a $100 refund plus a free table, the total refund would be of $214.07. The funds should be reflected in the account with 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret her continued disappointment. However, we stand by our previous response.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
speaks are not exchange! the business refused store exchange
Regards,
[redacted]
We are appalled at this response. I spoke with the two members of their corporate team 2 days ago (Jessica R[redacted] at 317 5699 7567 as well as Brady O[redacted] at 317 730 5518) that our order is still happening and that delivery would most likely be within the next 2-3 weeks. I am confused why this is now just being told to us, and that if this is being cancelled the reason. Also, if our order is being cancelled, I expect to also be refunded the interest we have paid for the (almost 2 months) of paying for a product we have not received. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
August 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the charge to her card.I apologize for any inconvenience and...
misunderstanding that Ms. [redacted] experienced. Our Accounting department has processed a refund for the charge. It should post to her account within the next 5 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 14, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience and issues Mr....
[redacted] is currently experiencing.
I have tried to reach out to Mr. [redacted] unfortunately all attempts have been unsuccessful. I was able to reach out to warrantech and was informed that separation on the material is covered up to a certain extent. Mr. [redacted] did state that he would like to cancel his warranty; therefore a cancelation form is attached. So Mr. [redacted] is aware once the warranty is canceled he will no longer have any coverage on his furniture.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience Mr. [redacted] may...
have experienced. Based on the purchase date Mr. [redacted] does not qualify for an exchange. He is under a extended warranty and much go through service. For all questions regarding repairs and qualifications for a exchange, we ask that Mr. [redacted] contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Until the company fulfills their promise to pick up mattress and refund charge to card, this matter will remain unresolved. IFurthermore, I have documented the name of the employee and date/time of conversation regarding the offer of a discount after the refrigerator was not delivered when promised. This claim will be escalated to court due to this company's negligence and failure to abide by contracted agreement and fraudulent credit charges.
Regards,
[redacted]