September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We forwarded his information to the service plan administrator. It is our understanding that a representative contacted him to offer assistance with scheduling service. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb
June 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his request for a price adjustment.I apologize for any frustration Mr....
E[redacted] experienced. Our records indicate that a refund of $214 was processed. He should receive it within the next 5-10 business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing in reference to claim [redacted]. HH Gregg responded to your initial inquiry that they were still processing the claim at that time on January 7, 2017. They said that they would be sending me a prorated refund check. It is now over two months since they received my original request. It is not rocket science to determine the amount of the refund. The warranty that I purchased was for five years and I had the washer that was recalled in less than one year. The sales person at HH Gregg said the refund process should not take more than two weeks. Before I contacted Revdex.com, the warranty company representative told me that I should receive my refund in less than three weeks. The time frame to receive the refund is not acceptable.Thank you in advance for your prompt attention.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,I feel that the business is not reading or understanding what is happening. I called the number provided and once again was told I needed to contact HHGREGG. They took back the merchandise and refused a refund. I am a consumer without product and without the money I paid for it at no fault of my own.
Regards,
[redacted]
February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his purchase.I am very sorry for any inconvenience Mr. [redacted]...
experienced with his delayed order. Our records indicate that the sofa was delivered on 2/3 and the media center was delivered on 2/6. A refund of $298.18 was processed on 1/31. If he has any questions, the store management can be reached at (513) 785-6100.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding Mikala Dillard’s concerns about the rebate. I apologize for any misunderstanding. Our...
records indicate that the purchase price of the range was not enough to qualify for the delivery rebate. In the interest of good customer relations, we are sending her a $25 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:HHGREGG has not provided me with a time of repair or the name of the repair service provider. They also have not confirmed whether or not my washer will actually be repairs on 2/10/2017 or just looked at as in previous instances.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
October 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience Ms. [redacted] experienced when trying to place an online order. I was able to speak with Ms. [redacted] and inform her that both gift cards are valid, and available to make a purchase, however she did decline.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
July 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding David [redacted] concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. We...
regret that we are unable to reimburse him for the manufacturer rebate. The rebate form indicated that it was to be mailed before 3/21/16. If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-7566 within 60 days after the postmark date.In the interest of good customer relations, we are sending Mr. [redacted] a $100 hhgregg gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigerator. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted]...
experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $75 toward the cost of the replacement parts for the rack. If he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service Operations
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. We regret to...
inform that we are unable to fulfill the refund requested due to our holiday pricing at that time. However, his feedback is very important to us and has been forwarded to the appropriate personnel address. Our records indicate that the delivery was made on 12/10/16. We hope the delivery went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am again enclosing a close-up picture of where the box was damaged during delivery, causing the damage to the television and making it unusable. If this isn't resolved, I have an attorney on retainer to deal with the next step of the process, though it is ridiculous that a customer should be responsible for damage to a product he or she did not cause. Not only is it unfair, but it is very poor business practices for such a large corporation to involve themselves with... if you would like any additional pictures, I will be happy to provide them, though this one seems to show exactly the damage caused in the exact place it was found. Just FYI, the television only had styrofoam protection around the edges, not on the surface. Please respond soon so I can let my attorney know what he needs to do with this. Thank you.
Regards,
[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience and issues Ms. [redacted] is experiencing...
with her washer. I was able to get in contact warrantech and was informed there has not been a service call on the washer since 11/14/16. They were under the impression that the washer had been repaired.
We ask that if Ms. [redacted] is still having issues with the washer to please contact Warrantech at 800-446-9134 to schedule another service tech out.
If warrantech decides that Ms. [redacted] washer can’t be repaired, she will be issued a credit to reselect.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
January 28, 2016RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store...
credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. Gregory...
experienced. Our records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrives. They also authorized a price adjustment for her inconvenience. We are unable to offer any further discounts or refunds. A representative should contact her to schedule delivery once the refrigerator arrives. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is absolutely NOT true. No exchange was ever made, HHGregg continues to LIE and give us the "run around" claiming that they don't have any appliances in stock, and No appliances were ever exchanged. We were told it could take another month or two for the appliances to be in stock, and we were told that we should wait another couple of months to see if the appliances are ordered by HHGregg. We have been waiting for several months now, and this is not acceptable.
Regards,
[redacted]
September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted]...
experienced. We forwarded his information to the service plan administrator. It is our understanding that a representative contacted him to offer assistance with scheduling service. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb
June 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his request for a price adjustment.I apologize for any frustration Mr....
E[redacted] experienced. Our records indicate that a refund of $214 was processed. He should receive it within the next 5-10 business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing in reference to claim [redacted]. HH Gregg responded to your initial inquiry that they were still processing the claim at that time on January 7, 2017. They said that they would be sending me a prorated refund check. It is now over two months since they received my original request. It is not rocket science to determine the amount of the refund. The warranty that I purchased was for five years and I had the washer that was recalled in less than one year. The sales person at HH Gregg said the refund process should not take more than two weeks. Before I contacted Revdex.com, the warranty company representative told me that I should receive my refund in less than three weeks. The time frame to receive the refund is not acceptable.Thank you in advance for your prompt attention.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,I feel that the business is not reading or understanding what is happening. I called the number provided and once again was told I needed to contact HHGREGG. They took back the merchandise and refused a refund. I am a consumer without product and without the money I paid for it at no fault of my own.
Regards,
[redacted]
February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his purchase.I am very sorry for any inconvenience Mr. [redacted]...
experienced with his delayed order. Our records indicate that the sofa was delivered on 2/3 and the media center was delivered on 2/6. A refund of $298.18 was processed on 1/31. If he has any questions, the store management can be reached at (513) 785-6100.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding Mikala Dillard’s concerns about the rebate. I apologize for any misunderstanding. Our...
records indicate that the purchase price of the range was not enough to qualify for the delivery rebate. In the interest of good customer relations, we are sending her a $25 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:HHGREGG has not provided me with a time of repair or the name of the repair service provider. They also have not confirmed whether or not my washer will actually be repairs on 2/10/2017 or just looked at as in previous instances.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
October 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience Ms. [redacted] experienced when trying to place an online order. I was able to speak with Ms. [redacted] and inform her that both gift cards are valid, and available to make a purchase, however she did decline.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
July 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding David [redacted] concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. We...
regret that we are unable to reimburse him for the manufacturer rebate. The rebate form indicated that it was to be mailed before 3/21/16. If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-7566 within 60 days after the postmark date.In the interest of good customer relations, we are sending Mr. [redacted] a $100 hhgregg gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigerator. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted]...
experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $75 toward the cost of the replacement parts for the rack. If he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service Operations
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. We regret to...
inform that we are unable to fulfill the refund requested due to our holiday pricing at that time. However, his feedback is very important to us and has been forwarded to the appropriate personnel address. Our records indicate that the delivery was made on 12/10/16. We hope the delivery went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
March 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am again enclosing a close-up picture of where the box was damaged during delivery, causing the damage to the television and making it unusable. If this isn't resolved, I have an attorney on retainer to deal with the next step of the process, though it is ridiculous that a customer should be responsible for damage to a product he or she did not cause. Not only is it unfair, but it is very poor business practices for such a large corporation to involve themselves with... if you would like any additional pictures, I will be happy to provide them, though this one seems to show exactly the damage caused in the exact place it was found. Just FYI, the television only had styrofoam protection around the edges, not on the surface. Please respond soon so I can let my attorney know what he needs to do with this. Thank you.
Regards,
[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience and issues Ms. [redacted] is experiencing...
with her washer. I was able to get in contact warrantech and was informed there has not been a service call on the washer since 11/14/16. They were under the impression that the washer had been repaired.
We ask that if Ms. [redacted] is still having issues with the washer to please contact Warrantech at 800-446-9134 to schedule another service tech out.
If warrantech decides that Ms. [redacted] washer can’t be repaired, she will be issued a credit to reselect.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
January 28, 2016RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store...
credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. Gregory...
experienced. Our records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrives. They also authorized a price adjustment for her inconvenience. We are unable to offer any further discounts or refunds. A representative should contact her to schedule delivery once the refrigerator arrives. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is absolutely NOT true. No exchange was ever made, HHGregg continues to LIE and give us the "run around" claiming that they don't have any appliances in stock, and No appliances were ever exchanged. We were told it could take another month or two for the appliances to be in stock, and we were told that we should wait another couple of months to see if the appliances are ordered by HHGregg. We have been waiting for several months now, and this is not acceptable.
Regards,
[redacted]