Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concern about the TV purchase. I apologize for any frustration Ms. [redacted] has experienced. After review, instead of reshipping the item, the order has been refunded in full. We ask that Ms. [redacted] please reference...
invoice [redacted] as her refund confirmation invoice and allow 3-5 business days for the funds to post. We regret that the item was lost and look forward to serving Ms. [redacted]. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
July 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding David [redacted] concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. We...
regret that we are unable to reimburse him for the manufacturer rebate. The rebate form indicated that it was to be mailed before 3/21/16. If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-7566 within 60 days after the postmark date.In the interest of good customer relations, we are sending Mr. [redacted] a $100 hhgregg gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
October 27, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] customer service issues.We apologize for the inconvenience Mr. [redacted] may have...
experienced. Mr. [redacted] has issued a credit on 10/26/16 and given the opportunity to reselect. Upon speaking with Mr. [redacted] he did confirm that the washer was replacement, and properly working. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
August 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigerator. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 21, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration she experienced with her order and...
the call center representative. We have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processed. She should receive the refund in the next 5-10 business days. If she has any questions about her order or the refund, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
August 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the charge to her card.I apologize for any inconvenience and...
misunderstanding that Ms. [redacted] experienced. Our Accounting department has processed a refund for the charge. It should post to her account within the next 5 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Again I do not understand I brought the tv back within the 30 days I would have brought it back the next day but I didn't have no way to haul there is not one scratch on the outside of the TV it is the inside screen of the tv yet they are claiming damage and do not want It Bottom line I paid in full for the tv. I brought it back within what the 30 days they advertise to replace in the original box it still sets in and there is not a mark on the tv anywhere They would not deliver it to where I live I do not want my money back I just want what I paid for a working tv How can this be? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. We do not charge sales tax on service plans sold in Illinois. We are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card account. If she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
September 14, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]s concern regarding his delivery issue.We apologize for any inconvenience Mr. [redacted]...
encountered. In the interest of good customer relations we provided a $100 refund plus a free table, the total refund would be of $214.07. The funds should be reflected in the account with 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 30, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted] customer service issue. We apologize for...
the inconvenience Mr. [redacted] experienced as well as the delay in getting his purchase. Due to the headset being out of stock and limited availability the order could not be fulfilled. Mr. [redacted] has since been issued a refund back to his PayPal account in the amount of $339.99. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer an exchange for the refrigerator. It is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declined. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I apologize for any frustration Ms. [redacted] is experiencing with...
the refrigerator. We regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model number. It is our understanding they are contacting the service provider for more information. Ms. [redacted] may be eligible for food loss reimbursement under the coverage of her service plan. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer concern.I apologize for any frustration [redacted] may have experienced. On 3/21/17 a return...
order was processed under invoice [redacted]. We ask that Ms. [redacted] please contact her local store at 704-979-0545, referencing the supplied invoice number. A pick-up date can be scheduled for the units to be returned. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a return was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Someone was supposed to come check out the dryer for 2 issues on 8/29. And I cannot believe that you all are willing to waste way more than $36 in coming to get this dryer and giving me a refund in full that was promised by your customer care center rep and have Lowe's match your price and get my $699.99. And no one has still addressed that the verbiage in the price match policy doesn't refer to befor tax purchase price but refers to SELLING PRICE and the selling price the day I bought it was $739.99 and NOT $699.99. I simpky ply cannot believe that HH Gregg is that money hungry over $36 you would lose the $760+ sale.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is absolutely NOT true. No exchange was ever made, HHGregg continues to LIE and give us the "run around" claiming that they don't have any appliances in stock, and No appliances were ever exchanged. We were told it could take another month or two for the appliances to be in stock, and we were told that we should wait another couple of months to see if the appliances are ordered by HHGregg. We have been waiting for several months now, and this is not acceptable.
Regards,
[redacted]
August 8, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Billing or Collection issues.
I apologize for any inconvenience...
Mr. [redacted] experienced. I have made several attempts to contact Mr. [redacted] in regards to his interest fees. Once I receive a call back from Mr. [redacted] we can take the appropriate step to correcting the issue.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concern about the TV purchase. I apologize for any frustration Ms. [redacted] has experienced. After review, instead of reshipping the item, the order has been refunded in full. We ask that Ms. [redacted] please reference...
invoice [redacted] as her refund confirmation invoice and allow 3-5 business days for the funds to post. We regret that the item was lost and look forward to serving Ms. [redacted]. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
July 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding David [redacted] concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. We...
regret that we are unable to reimburse him for the manufacturer rebate. The rebate form indicated that it was to be mailed before 3/21/16. If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-7566 within 60 days after the postmark date.In the interest of good customer relations, we are sending Mr. [redacted] a $100 hhgregg gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
October 27, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] customer service issues.We apologize for the inconvenience Mr. [redacted] may have...
experienced. Mr. [redacted] has issued a credit on 10/26/16 and given the opportunity to reselect. Upon speaking with Mr. [redacted] he did confirm that the washer was replacement, and properly working. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
August 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigerator. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
March 21, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration she experienced with her order and...
the call center representative. We have shared her feedback with the call center management.A representative from our corporate office attempted to contact her and left a message informing her that a refund for the order was processed. She should receive the refund in the next 5-10 business days. If she has any questions about her order or the refund, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk
August 24, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the charge to her card.I apologize for any inconvenience and...
misunderstanding that Ms. [redacted] experienced. Our Accounting department has processed a refund for the charge. It should post to her account within the next 5 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Again I do not understand I brought the tv back within the 30 days I would have brought it back the next day but I didn't have no way to haul there is not one scratch on the outside of the TV it is the inside screen of the tv yet they are claiming damage and do not want It Bottom line I paid in full for the tv. I brought it back within what the 30 days they advertise to replace in the original box it still sets in and there is not a mark on the tv anywhere They would not deliver it to where I live I do not want my money back I just want what I paid for a working tv How can this be? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. We do not charge sales tax on service plans sold in Illinois. We are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card account. If she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
September 14, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]s concern regarding his delivery issue.We apologize for any inconvenience Mr. [redacted]...
encountered. In the interest of good customer relations we provided a $100 refund plus a free table, the total refund would be of $214.07. The funds should be reflected in the account with 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 30, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted] customer service issue. We apologize for...
the inconvenience Mr. [redacted] experienced as well as the delay in getting his purchase. Due to the headset being out of stock and limited availability the order could not be fulfilled. Mr. [redacted] has since been issued a refund back to his PayPal account in the amount of $339.99. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer an exchange for the refrigerator. It is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declined. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I apologize for any frustration Ms. [redacted] is experiencing with...
the refrigerator. We regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model number. It is our understanding they are contacting the service provider for more information. Ms. [redacted] may be eligible for food loss reimbursement under the coverage of her service plan. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer concern.I apologize for any frustration [redacted] may have experienced. On 3/21/17 a return...
order was processed under invoice [redacted]. We ask that Ms. [redacted] please contact her local store at 704-979-0545, referencing the supplied invoice number. A pick-up date can be scheduled for the units to be returned. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a return was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Someone was supposed to come check out the dryer for 2 issues on 8/29. And I cannot believe that you all are willing to waste way more than $36 in coming to get this dryer and giving me a refund in full that was promised by your customer care center rep and have Lowe's match your price and get my $699.99. And no one has still addressed that the verbiage in the price match policy doesn't refer to befor tax purchase price but refers to SELLING PRICE and the selling price the day I bought it was $739.99 and NOT $699.99. I simpky ply cannot believe that HH Gregg is that money hungry over $36 you would lose the $760+ sale.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is absolutely NOT true. No exchange was ever made, HHGregg continues to LIE and give us the "run around" claiming that they don't have any appliances in stock, and No appliances were ever exchanged. We were told it could take another month or two for the appliances to be in stock, and we were told that we should wait another couple of months to see if the appliances are ordered by HHGregg. We have been waiting for several months now, and this is not acceptable.
Regards,
[redacted]
August 8, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Billing or Collection issues.
I apologize for any inconvenience...
Mr. [redacted] experienced. I have made several attempts to contact Mr. [redacted] in regards to his interest fees. Once I receive a call back from Mr. [redacted] we can take the appropriate step to correcting the issue.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team