[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience Mr. [redacted] experienced. The...
model he ordered is on backorder through the manufacturer. Our store personnel canceled the order and processed a refund. He should receive it in the next few business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I apologize for any frustration Ms. [redacted] is experiencing with...
the refrigerator. We regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model number. It is our understanding they are contacting the service provider for more information. Ms. [redacted] may be eligible for food loss reimbursement under the coverage of her service plan. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint is regarding the cancellation of my original order, not whether I received a refund or not. The discounted purchase price was not honored, even though several stores had the item in stock. To resolve this matter, I am simply requesting the discounted purchase price be honored.
Regards,
[redacted]
December 11, 2015RE: [redacted]) Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a...
store credit for the replacement of the washer. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications DepartmentDM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although this is the end result that I want, it is the 4th time now that I have been told I would have my rewards card in 4 weeks. At this point I have very little faith that I will EVER receive it. I was told 3-4 weeks on January 2nd, again on February 26th, again on March 10 and now in this email. It has now been almost 3 MONTHS. How many more "4 weeks" do I have to wait? I have worked in the customer service field most of my work life and this is the worst service by any company I have ever experienced.
Regards,
[redacted]
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
We apologize for any inconvenience Ms....
[redacted] may have experienced. On 09/16/16 the delivery center processed an exchange for both the washer and dryer. Sometime later in October Ms. [redacted] (Per notes) decided against the exchange and was issued reimbursement in the amount of $200.00. The reimbursement was issued for “latch on dryer, and scratches on washer”.
At this point and time all issues are to be reported and handled through Samsung. HhGregg is not authorized to make any decisions outside of 30days.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issue.
I do apologize for the issues Ms. [redacted] is currently experiences. Unfortunately we don’t have any information stating Ms. [redacted] was offered a discount. If she would like to provide us with any information that states so, we can further assist her. Ms. [redacted] may also contact the store or delivery center that initially offered the discount.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer an exchange for the refrigerator. It is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declined. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer concern.I apologize for any frustration [redacted] may have experienced. On 3/21/17 a return...
order was processed under invoice [redacted]. We ask that Ms. [redacted] please contact her local store at 704-979-0545, referencing the supplied invoice number. A pick-up date can be scheduled for the units to be returned. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. It is my understanding that the store management contacted her to address her concerns. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] experienced. Her feedback...
is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $50.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team
December 30, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted] customer service issue. We apologize for...
the inconvenience Mr. [redacted] experienced as well as the delay in getting his purchase. Due to the headset being out of stock and limited availability the order could not be fulfilled. Mr. [redacted] has since been issued a refund back to his PayPal account in the amount of $339.99. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]
I have received your letter regarding [redacted] concerns about his refrigerator.I am sorry for any frustration Mr. [redacted] is experiencing. Our representative contacted the service plan administrator and was informed that they offered reimbursement for the parts and labor for a compressor repair. It is my understanding that they attempted to contact him. If he has any questions, Assurant can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely, James [redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Someone was supposed to come check out the dryer for 2 issues on 8/29. And I cannot believe that you all are willing to waste way more than $36 in coming to get this dryer and giving me a refund in full that was promised by your customer care center rep and have Lowe's match your price and get my $699.99. And no one has still addressed that the verbiage in the price match policy doesn't refer to befor tax purchase price but refers to SELLING PRICE and the selling price the day I bought it was $739.99 and NOT $699.99. I simpky ply cannot believe that HH Gregg is that money hungry over $36 you would lose the $760+ sale.
Regards,
[redacted]
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement. If she would like further assistance with selecting a replacement refrigerator, she can speak with the store management and provide invoice number [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please review the attached order and let me know if this validates the purchase. 1.We purchased the item and extended plan from HHGreg2. We followed protocol and opened a claim in September 3. [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven door4. The part was delivered to [redacted] October 1 2016 and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointment.1. Issue: No one is takiownership to resolve this matter and I need my oven for the holidays.2. If the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacement.3. My name has changed to [redacted] (married 1/5/15)]
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience Mr. [redacted] experienced. The...
model he ordered is on backorder through the manufacturer. Our store personnel canceled the order and processed a refund. He should receive it in the next few business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I apologize for any frustration Ms. [redacted] is experiencing with...
the refrigerator. We regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model number. It is our understanding they are contacting the service provider for more information. Ms. [redacted] may be eligible for food loss reimbursement under the coverage of her service plan. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint is regarding the cancellation of my original order, not whether I received a refund or not. The discounted purchase price was not honored, even though several stores had the item in stock. To resolve this matter, I am simply requesting the discounted purchase price be honored.
Regards,
[redacted]
December 11, 2015RE: [redacted]) Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a...
store credit for the replacement of the washer. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications DepartmentDM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although this is the end result that I want, it is the 4th time now that I have been told I would have my rewards card in 4 weeks. At this point I have very little faith that I will EVER receive it. I was told 3-4 weeks on January 2nd, again on February 26th, again on March 10 and now in this email. It has now been almost 3 MONTHS. How many more "4 weeks" do I have to wait? I have worked in the customer service field most of my work life and this is the worst service by any company I have ever experienced.
Regards,
[redacted]
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
We apologize for any inconvenience Ms....
[redacted] may have experienced. On 09/16/16 the delivery center processed an exchange for both the washer and dryer. Sometime later in October Ms. [redacted] (Per notes) decided against the exchange and was issued reimbursement in the amount of $200.00. The reimbursement was issued for “latch on dryer, and scratches on washer”.
At this point and time all issues are to be reported and handled through Samsung. HhGregg is not authorized to make any decisions outside of 30days.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issue.
I do apologize for the issues Ms. [redacted] is currently experiences. Unfortunately we don’t have any information stating Ms. [redacted] was offered a discount. If she would like to provide us with any information that states so, we can further assist her. Ms. [redacted] may also contact the store or delivery center that initially offered the discount.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. We regret that we are unable to offer an exchange for the refrigerator. It is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declined. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer concern.I apologize for any frustration [redacted] may have experienced. On 3/21/17 a return...
order was processed under invoice [redacted]. We ask that Ms. [redacted] please contact her local store at 704-979-0545, referencing the supplied invoice number. A pick-up date can be scheduled for the units to be returned. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. It is my understanding that the store management contacted her to address her concerns. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] experienced. Her feedback...
is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $50.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team
December 30, 2016 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted] customer service issue. We apologize for...
the inconvenience Mr. [redacted] experienced as well as the delay in getting his purchase. Due to the headset being out of stock and limited availability the order could not be fulfilled. Mr. [redacted] has since been issued a refund back to his PayPal account in the amount of $339.99. We appreciate having the opportunity to answer the complaint. Sincerely,Whitney E[redacted]
I have received your letter regarding [redacted] concerns about his refrigerator.I am sorry for any frustration Mr. [redacted] is experiencing. Our representative contacted the service plan administrator and was informed that they offered reimbursement for the parts and labor for a compressor repair. It is my understanding that they attempted to contact him. If he has any questions, Assurant can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely, James [redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Someone was supposed to come check out the dryer for 2 issues on 8/29. And I cannot believe that you all are willing to waste way more than $36 in coming to get this dryer and giving me a refund in full that was promised by your customer care center rep and have Lowe's match your price and get my $699.99. And no one has still addressed that the verbiage in the price match policy doesn't refer to befor tax purchase price but refers to SELLING PRICE and the selling price the day I bought it was $739.99 and NOT $699.99. I simpky ply cannot believe that HH Gregg is that money hungry over $36 you would lose the $760+ sale.
Regards,
[redacted]
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement. If she would like further assistance with selecting a replacement refrigerator, she can speak with the store management and provide invoice number [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please review the attached order and let me know if this validates the purchase. 1.We purchased the item and extended plan from HHGreg2. We followed protocol and opened a claim in September 3. [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven door4. The part was delivered to [redacted] October 1 2016 and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointment.1. Issue: No one is takiownership to resolve this matter and I need my oven for the holidays.2. If the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacement.3. My name has changed to [redacted] (married 1/5/15)]
Regards,
[redacted]