Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint is regarding the cancellation of my original order, not whether I received a refund or not. The discounted purchase price was not honored, even though several stores had the item in stock. To resolve this matter, I am simply requesting the discounted purchase price be honored.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement. If she would like further assistance with selecting a replacement refrigerator, she can speak with the store management and provide invoice number [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although this is the end result that I want, it is the 4th time now that I have been told I would have my rewards card in 4 weeks. At this point I have very little faith that I will EVER receive it. I was told 3-4 weeks on January 2nd, again on February 26th, again on March 10 and now in this email. It has now been almost 3 MONTHS. How many more "4 weeks" do I have to wait? I have worked in the customer service field most of my work life and this is the worst service by any company I have ever experienced.
Regards,
[redacted]
March 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. Gregory...
experienced. Our records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrives. They also authorized a price adjustment for her inconvenience. We are unable to offer any further discounts or refunds. A representative should contact her to schedule delivery once the refrigerator arrives. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am again enclosing a close-up picture of where the box was damaged during delivery, causing the damage to the television and making it unusable. If this isn't resolved, I have an attorney on retainer to deal with the next step of the process, though it is ridiculous that a customer should be responsible for damage to a product he or she did not cause. Not only is it unfair, but it is very poor business practices for such a large corporation to involve themselves with... if you would like any additional pictures, I will be happy to provide them, though this one seems to show exactly the damage caused in the exact place it was found. Just FYI, the television only had styrofoam protection around the edges, not on the surface. Please respond soon so I can let my attorney know what he needs to do with this. Thank you.
Regards,
[redacted]
December 11, 2015RE: [redacted]) Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a...
store credit for the replacement of the washer. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications DepartmentDM/rlb
August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience Mr. [redacted] experienced. The...
model he ordered is on backorder through the manufacturer. Our store personnel canceled the order and processed a refund. He should receive it in the next few business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience and issues Ms. [redacted] is experiencing...
with her washer. I was able to get in contact warrantech and was informed there has not been a service call on the washer since 11/14/16. They were under the impression that the washer had been repaired.
We ask that if Ms. [redacted] is still having issues with the washer to please contact Warrantech at 800-446-9134 to schedule another service tech out.
If warrantech decides that Ms. [redacted] washer can’t be repaired, she will be issued a credit to reselect.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. It is my understanding that the store management contacted her to address her concerns. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
We apologize for any inconvenience Ms....
[redacted] may have experienced. On 09/16/16 the delivery center processed an exchange for both the washer and dryer. Sometime later in October Ms. [redacted] (Per notes) decided against the exchange and was issued reimbursement in the amount of $200.00. The reimbursement was issued for “latch on dryer, and scratches on washer”.
At this point and time all issues are to be reported and handled through Samsung. HhGregg is not authorized to make any decisions outside of 30days.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please review the attached order and let me know if this validates the purchase. 1.We purchased the item and extended plan from HHGreg2. We followed protocol and opened a claim in September 3. [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven door4. The part was delivered to [redacted] October 1 2016 and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointment.1. Issue: No one is takiownership to resolve this matter and I need my oven for the holidays.2. If the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacement.3. My name has changed to [redacted] (married 1/5/15)]
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] experienced. Her feedback...
is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $50.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. We regret to...
inform that we are unable to fulfill the refund requested due to our holiday pricing at that time. However, his feedback is very important to us and has been forwarded to the appropriate personnel address. Our records indicate that the delivery was made on 12/10/16. We hope the delivery went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted]...
experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $75 toward the cost of the replacement parts for the rack. If he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service Operations
I have received your letter regarding [redacted] concerns about his refrigerator.I am sorry for any frustration Mr. [redacted] is experiencing. Our representative contacted the service plan administrator and was informed that they offered reimbursement for the parts and labor for a compressor repair. It is my understanding that they attempted to contact him. If he has any questions, Assurant can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely, James [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint is regarding the cancellation of my original order, not whether I received a refund or not. The discounted purchase price was not honored, even though several stores had the item in stock. To resolve this matter, I am simply requesting the discounted purchase price be honored.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement. If she would like further assistance with selecting a replacement refrigerator, she can speak with the store management and provide invoice number [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although this is the end result that I want, it is the 4th time now that I have been told I would have my rewards card in 4 weeks. At this point I have very little faith that I will EVER receive it. I was told 3-4 weeks on January 2nd, again on February 26th, again on March 10 and now in this email. It has now been almost 3 MONTHS. How many more "4 weeks" do I have to wait? I have worked in the customer service field most of my work life and this is the worst service by any company I have ever experienced.
Regards,
[redacted]
March 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. Gregory...
experienced. Our records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrives. They also authorized a price adjustment for her inconvenience. We are unable to offer any further discounts or refunds. A representative should contact her to schedule delivery once the refrigerator arrives. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am again enclosing a close-up picture of where the box was damaged during delivery, causing the damage to the television and making it unusable. If this isn't resolved, I have an attorney on retainer to deal with the next step of the process, though it is ridiculous that a customer should be responsible for damage to a product he or she did not cause. Not only is it unfair, but it is very poor business practices for such a large corporation to involve themselves with... if you would like any additional pictures, I will be happy to provide them, though this one seems to show exactly the damage caused in the exact place it was found. Just FYI, the television only had styrofoam protection around the edges, not on the surface. Please respond soon so I can let my attorney know what he needs to do with this. Thank you.
Regards,
[redacted]
December 11, 2015RE: [redacted]) Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a...
store credit for the replacement of the washer. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications DepartmentDM/rlb
August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience Mr. [redacted] experienced. The...
model he ordered is on backorder through the manufacturer. Our store personnel canceled the order and processed a refund. He should receive it in the next few business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience and issues Ms. [redacted] is experiencing...
with her washer. I was able to get in contact warrantech and was informed there has not been a service call on the washer since 11/14/16. They were under the impression that the washer had been repaired.
We ask that if Ms. [redacted] is still having issues with the washer to please contact Warrantech at 800-446-9134 to schedule another service tech out.
If warrantech decides that Ms. [redacted] washer can’t be repaired, she will be issued a credit to reselect.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...
experienced. It is my understanding that the store management contacted her to address her concerns. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
We apologize for any inconvenience Ms....
[redacted] may have experienced. On 09/16/16 the delivery center processed an exchange for both the washer and dryer. Sometime later in October Ms. [redacted] (Per notes) decided against the exchange and was issued reimbursement in the amount of $200.00. The reimbursement was issued for “latch on dryer, and scratches on washer”.
At this point and time all issues are to be reported and handled through Samsung. HhGregg is not authorized to make any decisions outside of 30days.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please review the attached order and let me know if this validates the purchase. 1.We purchased the item and extended plan from HHGreg2. We followed protocol and opened a claim in September 3. [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven door4. The part was delivered to [redacted] October 1 2016 and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointment.1. Issue: No one is takiownership to resolve this matter and I need my oven for the holidays.2. If the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacement.3. My name has changed to [redacted] (married 1/5/15)]
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] experienced. Her feedback...
is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $50.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team
December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. We regret to...
inform that we are unable to fulfill the refund requested due to our holiday pricing at that time. However, his feedback is very important to us and has been forwarded to the appropriate personnel address. Our records indicate that the delivery was made on 12/10/16. We hope the delivery went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted]...
experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $75 toward the cost of the replacement parts for the rack. If he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service Operations
I have received your letter regarding [redacted] concerns about his refrigerator.I am sorry for any frustration Mr. [redacted] is experiencing. Our representative contacted the service plan administrator and was informed that they offered reimbursement for the parts and labor for a compressor repair. It is my understanding that they attempted to contact him. If he has any questions, Assurant can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely, James [redacted]