October
21, 2015RE: [redacted] (# [redacted]Dear [redacted]:I have received your
letter regarding [redacted] and [redacted]’ concerns about their refrigerator.I apologize for any
inconvenience they experienced. However, we are unable to honor their request
for a...
replacement.Our records indicate
that the service plan they purchased is administered through Warrantech. We
regret that our representatives are not authorized to override decisions
regarding coverage. If Mr. and Mrs. [redacted] have any questions, Warrantech can
be reached at (877) 456-9643.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
August 8, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Billing or Collection issues.
I apologize for any inconvenience...
Mr. [redacted] experienced. I have made several attempts to contact Mr. [redacted] in regards to his interest fees. Once I receive a call back from Mr. [redacted] we can take the appropriate step to correcting the issue.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a return was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I bought the television, I was told by a sales person, in your store, that the television, in question, was under warranty for one year. At this point, I will think about coming to your establishment so we can discuss the extended warranty on the set. I have read the reviews regarding H &H Gregg customer service and it seems to me that I am not the first person that has been facing an up hill battle when it comes to overall service. All I have to say, is, that is bad business. Your customers are the same people that either recommend or not recommend shopping at your store. I am a person that read reviews regarding a product and whether I will shop at a certain store. After everything I have been through over a $600.00 TV set, needless to say, I will not be recommending a store that not only lies to their customers but does not honor their warranties. I own a home, appliances break down, I just bought a top of the line washer and dryer, where, at [redacted]. Customer service was awesome. That store I will recommend.
Regards,
[redacted]
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her delivery.I apologize for any inconvenience [redacted] experienced....
We are unable to offer reimbursement for wages. However, in the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ complaint response concerning her washer repair. I apologize for any further frustration Ms. [redacted] has experienced. After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/16. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding Ashley Harris’ concerns about the refrigerator.I am sorry for her continued...
disappointment. We are unable to authorize a return through our store. Ms. Harris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep it. If she has any questions, she can contact RAC Acceptance Now at [redacted] If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I received a check in the mail on 6/9/2016 for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.Thank you in advance Revdex.com for assisting with this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
is experiencing. We regret that we are unable to provide a refund for her service plan.It is our understanding that the part needed for the repair has arrived and service has been scheduled. If she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:I would like to give you the list dates of events that lead up to 12/18/2016. They are as follows:11/26/2016, I purchased a TV from HHgregg, Inc. A Christmas for my mom. After the sale and discounts, I received the TV for $278.49 before taxes (15% discount off of $327.99)12/10/2016, I was notified by HHgregg, Inc. and told that they did not have the TV and to come and get my money back.12/12/2016, I contacted HHgregg, Inc corporate office and spoke to a Bob A[redacted] ( in the morning).12/12/2016, I was contacted (twice) by the store's manager Chante. Ths is what was stated by the manager:First phone the store manager stated " you called the corporate office", I said yes. The manager then stated that she had the TV I purchased on 11/26/2016 (Samsung UN48J5200) in the store and I could pick it up". The manager also stated "I went to another store to get the TV". I stated ok, I will pick it up on 12/13/2016. The manager called back a second time and stated, "I just want to point out the the TV you coming to get is not the TV you purchased on 11/26/2016, that it was a different model LG 49LH5700 model". I stated "That not what you said in the first phone call". She stated "I acknowledge that and that why I called you back so it will not be any confusion". She stated "that this was an upgrade of the TV I purchase". She stated "you could compare the two TVs and let me know". I stated ok. 12/13/2016, I called the corporate back a second time trying to resolve the issue and the fact they tried to offer me a lower brand TV. Bob A[redacted] of corporate office stated "The TV you purchased on 11/26/16 was discontinued and the TV they offered me was an upgrade". I stated "the TV was not discontinue by Samsung". "In fact, you can go on Samsung website and purchase the TV I paid for at $499.99 on Samsung website". I also noted that on their website HHgregg, Inc, you are advertising that you do in fact have this TV in over 30 of your stores". "Bob Alter claimed that wasn't true". I also stated that I called several of the stores and they physically checked and had the TV in their store brand new in the box".12/13/2016, I notified the store telling them I did not want the TV because it was not an upgrade of the TV I purchase. The manager told me "we will contact you when we get the TV in the store". I stated "ok". 12/17/2016, I went to [redacted], and they in fact had the TV I purchased on 11/26/2016, but would not price match because it was a black Friday sale price. [redacted] also stated that the TV was not discontinued and they were getting more of them in.12/18/2016, I went back to HHgregg, Inc, to get an update on my TV and the manager stated "corporate office offered you the LG lh495700 TV and will not give me any other TV and that I had to accept that TV". With only a week left before Christmas, I stated "I do not want that TV because it was not an upgrade". I stated to the manager "that HHgregg put me in a situation to accept a TV I didn't want". I stated I will let the Revdex.com resolve this matter". Facts:HHgregg, Inc, knows this is not an upgrade. In fact, HHgregg, Inc., [redacted] will all tell you that LG TVs are lower brands compared to Samsung and Sony TVs.HHgregg, Inc as of 1/5/2017 is still advertising that they have the Samsung TV I originally purchased on 11/26/16 in over 30 of their stores on their website.In fact this is 1 of those location that physically had the TV in the HHgregg store:HHgregg Inc.10101 E. Washington St.Indianapolis, IN 46229317-899-4070 Samsung is still selling the TV I paid for on 11/26/2016 on their website as of 1/5/2017. [redacted], and [redacted] are still selling the TV I purchased on 11/26/2016 as of 1/5/2017.I believe I am a victim of 'bait and switch' . To get customers in the stores and then state they don't have the product they advertising, but something similar. Not only did they have the product I purchased on 11/26/2016, but refused to give it to me.I felt I was put in a situation to take a product I didn't want, 7 days before Christmas.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted]’ concerns about his refrigerator repair.I apologize for any inconvenience [redacted]...
[redacted] experienced. It is our understanding that the service plan administrator is reviewing another service option and a representative should contact him. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If [redacted] has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 11, 2015RE: [redacted]
Dear [redacted]
I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase in...
August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expired. If [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s pricing concern. I apologize for any inconvenience Ms. [redacted] may have experienced.
Ms [redacted] was promised a $100.00 off the purchase price of the laptop for the delay, however the item was returned and Ms. [redacted] was issued a full refund instead.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointment. However, we are unable to authorize a return.In Mr. [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warranty. Any authorization for repair or a possible replacement would need to come from the manufacturer. If he still needs assistance, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues experienced by Ms. [redacted]. Our...
records indicate the order was canceled 12/10/16. I have forwarded Ms. [redacted] complaint over to the store manager in request that a call is made within 24/48 business hrs to discuss the inconvenience and frustration experienced by Ms. [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] claim of damage.We regret her continued disappointment. Our Incident Tracking department is working with the third-party delivery contractor to research Ms. Annas’ claim. They have recently received pictures of the damage and should contact [redacted] within the next few business days with an update. If [redacted] has any questions, our Incident Tracking department can be reached at (317) 705-8654. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his microwave.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
October
21, 2015RE: [redacted] (# [redacted]Dear [redacted]:I have received your
letter regarding [redacted] and [redacted]’ concerns about their refrigerator.I apologize for any
inconvenience they experienced. However, we are unable to honor their request
for a...
replacement.Our records indicate
that the service plan they purchased is administered through Warrantech. We
regret that our representatives are not authorized to override decisions
regarding coverage. If Mr. and Mrs. [redacted] have any questions, Warrantech can
be reached at (877) 456-9643.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
August 8, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Billing or Collection issues.
I apologize for any inconvenience...
Mr. [redacted] experienced. I have made several attempts to contact Mr. [redacted] in regards to his interest fees. Once I receive a call back from Mr. [redacted] we can take the appropriate step to correcting the issue.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team
December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a return was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I bought the television, I was told by a sales person, in your store, that the television, in question, was under warranty for one year. At this point, I will think about coming to your establishment so we can discuss the extended warranty on the set. I have read the reviews regarding H &H Gregg customer service and it seems to me that I am not the first person that has been facing an up hill battle when it comes to overall service. All I have to say, is, that is bad business. Your customers are the same people that either recommend or not recommend shopping at your store. I am a person that read reviews regarding a product and whether I will shop at a certain store. After everything I have been through over a $600.00 TV set, needless to say, I will not be recommending a store that not only lies to their customers but does not honor their warranties. I own a home, appliances break down, I just bought a top of the line washer and dryer, where, at [redacted]. Customer service was awesome. That store I will recommend.
Regards,
[redacted]
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her delivery.I apologize for any inconvenience [redacted] experienced....
We are unable to offer reimbursement for wages. However, in the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ complaint response concerning her washer repair. I apologize for any further frustration Ms. [redacted] has experienced. After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/16. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding Ashley Harris’ concerns about the refrigerator.I am sorry for her continued...
disappointment. We are unable to authorize a return through our store. Ms. Harris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep it. If she has any questions, she can contact RAC Acceptance Now at [redacted] If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I received a check in the mail on 6/9/2016 for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.Thank you in advance Revdex.com for assisting with this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
is experiencing. We regret that we are unable to provide a refund for her service plan.It is our understanding that the part needed for the repair has arrived and service has been scheduled. If she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:I would like to give you the list dates of events that lead up to 12/18/2016. They are as follows:11/26/2016, I purchased a TV from HHgregg, Inc. A Christmas for my mom. After the sale and discounts, I received the TV for $278.49 before taxes (15% discount off of $327.99)12/10/2016, I was notified by HHgregg, Inc. and told that they did not have the TV and to come and get my money back.12/12/2016, I contacted HHgregg, Inc corporate office and spoke to a Bob A[redacted] ( in the morning).12/12/2016, I was contacted (twice) by the store's manager Chante. Ths is what was stated by the manager:First phone the store manager stated " you called the corporate office", I said yes. The manager then stated that she had the TV I purchased on 11/26/2016 (Samsung UN48J5200) in the store and I could pick it up". The manager also stated "I went to another store to get the TV". I stated ok, I will pick it up on 12/13/2016. The manager called back a second time and stated, "I just want to point out the the TV you coming to get is not the TV you purchased on 11/26/2016, that it was a different model LG 49LH5700 model". I stated "That not what you said in the first phone call". She stated "I acknowledge that and that why I called you back so it will not be any confusion". She stated "that this was an upgrade of the TV I purchase". She stated "you could compare the two TVs and let me know". I stated ok. 12/13/2016, I called the corporate back a second time trying to resolve the issue and the fact they tried to offer me a lower brand TV. Bob A[redacted] of corporate office stated "The TV you purchased on 11/26/16 was discontinued and the TV they offered me was an upgrade". I stated "the TV was not discontinue by Samsung". "In fact, you can go on Samsung website and purchase the TV I paid for at $499.99 on Samsung website". I also noted that on their website HHgregg, Inc, you are advertising that you do in fact have this TV in over 30 of your stores". "Bob Alter claimed that wasn't true". I also stated that I called several of the stores and they physically checked and had the TV in their store brand new in the box".12/13/2016, I notified the store telling them I did not want the TV because it was not an upgrade of the TV I purchase. The manager told me "we will contact you when we get the TV in the store". I stated "ok". 12/17/2016, I went to [redacted], and they in fact had the TV I purchased on 11/26/2016, but would not price match because it was a black Friday sale price. [redacted] also stated that the TV was not discontinued and they were getting more of them in.12/18/2016, I went back to HHgregg, Inc, to get an update on my TV and the manager stated "corporate office offered you the LG lh495700 TV and will not give me any other TV and that I had to accept that TV". With only a week left before Christmas, I stated "I do not want that TV because it was not an upgrade". I stated to the manager "that HHgregg put me in a situation to accept a TV I didn't want". I stated I will let the Revdex.com resolve this matter". Facts:HHgregg, Inc, knows this is not an upgrade. In fact, HHgregg, Inc., [redacted] will all tell you that LG TVs are lower brands compared to Samsung and Sony TVs.HHgregg, Inc as of 1/5/2017 is still advertising that they have the Samsung TV I originally purchased on 11/26/16 in over 30 of their stores on their website.In fact this is 1 of those location that physically had the TV in the HHgregg store:HHgregg Inc.10101 E. Washington St.Indianapolis, IN 46229317-899-4070 Samsung is still selling the TV I paid for on 11/26/2016 on their website as of 1/5/2017. [redacted], and [redacted] are still selling the TV I purchased on 11/26/2016 as of 1/5/2017.I believe I am a victim of 'bait and switch' . To get customers in the stores and then state they don't have the product they advertising, but something similar. Not only did they have the product I purchased on 11/26/2016, but refused to give it to me.I felt I was put in a situation to take a product I didn't want, 7 days before Christmas.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted]’ concerns about his refrigerator repair.I apologize for any inconvenience [redacted]...
[redacted] experienced. It is our understanding that the service plan administrator is reviewing another service option and a representative should contact him. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If [redacted] has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 11, 2015RE: [redacted]
Dear [redacted]
I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase in...
August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expired. If [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s pricing concern. I apologize for any inconvenience Ms. [redacted] may have experienced.
Ms [redacted] was promised a $100.00 off the purchase price of the laptop for the delay, however the item was returned and Ms. [redacted] was issued a full refund instead.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointment. However, we are unable to authorize a return.In Mr. [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warranty. Any authorization for repair or a possible replacement would need to come from the manufacturer. If he still needs assistance, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues experienced by Ms. [redacted]. Our...
records indicate the order was canceled 12/10/16. I have forwarded Ms. [redacted] complaint over to the store manager in request that a call is made within 24/48 business hrs to discuss the inconvenience and frustration experienced by Ms. [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] claim of damage.We regret her continued disappointment. Our Incident Tracking department is working with the third-party delivery contractor to research Ms. Annas’ claim. They have recently received pictures of the damage and should contact [redacted] within the next few business days with an update. If [redacted] has any questions, our Incident Tracking department can be reached at (317) 705-8654. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his microwave.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb