January 28, 2016RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store...
credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October
21, 2015RE: [redacted] (# [redacted]Dear [redacted]:I have received your
letter regarding [redacted] and [redacted]’ concerns about their refrigerator.I apologize for any
inconvenience they experienced. However, we are unable to honor their request
for a...
replacement.Our records indicate
that the service plan they purchased is administered through Warrantech. We
regret that our representatives are not authorized to override decisions
regarding coverage. If Mr. and Mrs. [redacted] have any questions, Warrantech can
be reached at (877) 456-9643.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issue.
I do apologize for the issues Ms. [redacted] is currently experiences. Unfortunately we don’t have any information stating Ms. [redacted] was offered a discount. If she would like to provide us with any information that states so, we can further assist her. Ms. [redacted] may also contact the store or delivery center that initially offered the discount.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
is experiencing. We regret that we are unable to provide a refund for her service plan.It is our understanding that the part needed for the repair has arrived and service has been scheduled. If she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If [redacted] has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her delivery.I apologize for any inconvenience [redacted] experienced....
We are unable to offer reimbursement for wages. However, in the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ complaint response concerning her washer repair. I apologize for any further frustration Ms. [redacted] has experienced. After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/16. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
Revdex.com:I did contact the manufacture, Samsung, on 07-Nov-2016. That determined after their review it is hhgregg's responsibility due to either storage damage or damage the occured during shipment. I am able,to provide email correspondence between myself and Samsung.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration Ms. [redacted] may have experienced. After review, our records show that the order was cancelled by the local store per customer. I regret that regardless of cancel, we are unable to fulfill the order due to discontinuation of product and open box clearance only. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My Husband and I called them multiple time before involving the Revdex.com. Had HHGregg responded to my issue at that time, I would not have had to file a complaint with the Revdex.com. HHGregg had a different excuse each time we called and then refused to resolve the issue in a timely manner. HHGregg repeatedly tried to blame everyone but themselves for overselling the item and then not informing us in a timely manner. I am still without a TV, because the prices are much higher now then on Black Friday. If I was made aware of the fact that we were not getting the TV from HHGregg, I could have gone to any number of retailers (on Black Friday weekend) and bought one for a comparable price. I am not satisfied-HHGregg mislead us and falsely advertised the sale.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Replacement item not received.I never received a replacement item. It was sent via FedEx but not delivered to my address. According to FedEx, the package was considered "lost" from their end and details were forwarded to their claims department awaiting further action by the sender. I contacted Hhgregg on 12/29/16 about the issue and was told by Rose in customer service that a new case was opened with case number [redacted]. As of 01/13/17, I have yet to hear back from Hhgregg about the missing item. Until I have received a replacement or refund, I am unable to accept the merchants response as satisfactory.Regards,
[redacted]
November 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her freezer.I apologize for any inconvenience Ms. [redacted]...
experienced. We contacted the service plan administrator and were informed that they authorized a replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I received a check in the mail on 6/9/2016 for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.Thank you in advance Revdex.com for assisting with this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:I would like to give you the list dates of events that lead up to 12/18/2016. They are as follows:11/26/2016, I purchased a TV from HHgregg, Inc. A Christmas for my mom. After the sale and discounts, I received the TV for $278.49 before taxes (15% discount off of $327.99)12/10/2016, I was notified by HHgregg, Inc. and told that they did not have the TV and to come and get my money back.12/12/2016, I contacted HHgregg, Inc corporate office and spoke to a Bob A[redacted] ( in the morning).12/12/2016, I was contacted (twice) by the store's manager Chante. Ths is what was stated by the manager:First phone the store manager stated " you called the corporate office", I said yes. The manager then stated that she had the TV I purchased on 11/26/2016 (Samsung UN48J5200) in the store and I could pick it up". The manager also stated "I went to another store to get the TV". I stated ok, I will pick it up on 12/13/2016. The manager called back a second time and stated, "I just want to point out the the TV you coming to get is not the TV you purchased on 11/26/2016, that it was a different model LG 49LH5700 model". I stated "That not what you said in the first phone call". She stated "I acknowledge that and that why I called you back so it will not be any confusion". She stated "that this was an upgrade of the TV I purchase". She stated "you could compare the two TVs and let me know". I stated ok. 12/13/2016, I called the corporate back a second time trying to resolve the issue and the fact they tried to offer me a lower brand TV. Bob A[redacted] of corporate office stated "The TV you purchased on 11/26/16 was discontinued and the TV they offered me was an upgrade". I stated "the TV was not discontinue by Samsung". "In fact, you can go on Samsung website and purchase the TV I paid for at $499.99 on Samsung website". I also noted that on their website HHgregg, Inc, you are advertising that you do in fact have this TV in over 30 of your stores". "Bob Alter claimed that wasn't true". I also stated that I called several of the stores and they physically checked and had the TV in their store brand new in the box".12/13/2016, I notified the store telling them I did not want the TV because it was not an upgrade of the TV I purchase. The manager told me "we will contact you when we get the TV in the store". I stated "ok". 12/17/2016, I went to [redacted], and they in fact had the TV I purchased on 11/26/2016, but would not price match because it was a black Friday sale price. [redacted] also stated that the TV was not discontinued and they were getting more of them in.12/18/2016, I went back to HHgregg, Inc, to get an update on my TV and the manager stated "corporate office offered you the LG lh495700 TV and will not give me any other TV and that I had to accept that TV". With only a week left before Christmas, I stated "I do not want that TV because it was not an upgrade". I stated to the manager "that HHgregg put me in a situation to accept a TV I didn't want". I stated I will let the Revdex.com resolve this matter". Facts:HHgregg, Inc, knows this is not an upgrade. In fact, HHgregg, Inc., [redacted] will all tell you that LG TVs are lower brands compared to Samsung and Sony TVs.HHgregg, Inc as of 1/5/2017 is still advertising that they have the Samsung TV I originally purchased on 11/26/16 in over 30 of their stores on their website.In fact this is 1 of those location that physically had the TV in the HHgregg store:HHgregg Inc.10101 E. Washington St.Indianapolis, IN 46229317-899-4070 Samsung is still selling the TV I paid for on 11/26/2016 on their website as of 1/5/2017. [redacted], and [redacted] are still selling the TV I purchased on 11/26/2016 as of 1/5/2017.I believe I am a victim of 'bait and switch' . To get customers in the stores and then state they don't have the product they advertising, but something similar. Not only did they have the product I purchased on 11/26/2016, but refused to give it to me.I felt I was put in a situation to take a product I didn't want, 7 days before Christmas.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his microwave.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated in my complaint, this policy did not exists until 3 months ago and is not reflected in the paperwork I received at the time of purchase. HHGregg, nor any other part, made any effort to contact me to inform me of any changes to the contract I purchased through HHGregg. Additionally, as stated in my complaint, when I went back to the store where I purchased the appliances with the warranty the paperwork they had currently in store was the same as mine which did not reflect their change in policy, this was on on 11/26/16. This means had I purchased an appliance on that day I would still receive paperwork telling me I would receive full replacement value. I had contacted Warrentech multiple times as suggested and was told I need to take this up with HHGregg where I purchased the policy.
Regards,
[redacted]
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] claim of damage.We regret her continued disappointment. Our Incident Tracking department is working with the third-party delivery contractor to research Ms. Annas’ claim. They have recently received pictures of the damage and should contact [redacted] within the next few business days with an update. If [redacted] has any questions, our Incident Tracking department can be reached at (317) 705-8654. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want at least 2 years of warranty for the appliances paid by HHGregg company. I have received all discomfort and still dealing with damage appliances which is not fair. EVERYTHING that I bought to this store was damaged and defective. They want the customer to be guaranteed and make money because they sell you used appliances and warranties as well. I have received so bad feedback from people in general about this company regarding issues with defective products and bad customer services. I can't believe it is happening to me and no one can't do ANYTHING to stop this totally mess. Definitely, I won't recommend it. This company is not offering anything to me. Why they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot still. I want $$$$$recompense to my credit card and 2 years of warranty (I am pretty sure I will needed for the next month, something will break again).
Regards,
[redacted]
November 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted]...
experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
January 28, 2016RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store...
credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
October
21, 2015RE: [redacted] (# [redacted]Dear [redacted]:I have received your
letter regarding [redacted] and [redacted]’ concerns about their refrigerator.I apologize for any
inconvenience they experienced. However, we are unable to honor their request
for a...
replacement.Our records indicate
that the service plan they purchased is administered through Warrantech. We
regret that our representatives are not authorized to override decisions
regarding coverage. If Mr. and Mrs. [redacted] have any questions, Warrantech can
be reached at (877) 456-9643.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations
January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issue.
I do apologize for the issues Ms. [redacted] is currently experiences. Unfortunately we don’t have any information stating Ms. [redacted] was offered a discount. If she would like to provide us with any information that states so, we can further assist her. Ms. [redacted] may also contact the store or delivery center that initially offered the discount.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...
is experiencing. We regret that we are unable to provide a refund for her service plan.It is our understanding that the part needed for the repair has arrived and service has been scheduled. If she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...
experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If [redacted] has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her delivery.I apologize for any inconvenience [redacted] experienced....
We are unable to offer reimbursement for wages. However, in the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (Case ID: [redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ complaint response concerning her washer repair. I apologize for any further frustration Ms. [redacted] has experienced. After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/16. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]Executive Team
Revdex.com:I did contact the manufacture, Samsung, on 07-Nov-2016. That determined after their review it is hhgregg's responsibility due to either storage damage or damage the occured during shipment. I am able,to provide email correspondence between myself and Samsung.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration Ms. [redacted] may have experienced. After review, our records show that the order was cancelled by the local store per customer. I regret that regardless of cancel, we are unable to fulfill the order due to discontinuation of product and open box clearance only. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My Husband and I called them multiple time before involving the Revdex.com. Had HHGregg responded to my issue at that time, I would not have had to file a complaint with the Revdex.com. HHGregg had a different excuse each time we called and then refused to resolve the issue in a timely manner. HHGregg repeatedly tried to blame everyone but themselves for overselling the item and then not informing us in a timely manner. I am still without a TV, because the prices are much higher now then on Black Friday. If I was made aware of the fact that we were not getting the TV from HHGregg, I could have gone to any number of retailers (on Black Friday weekend) and bought one for a comparable price. I am not satisfied-HHGregg mislead us and falsely advertised the sale.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Replacement item not received.I never received a replacement item. It was sent via FedEx but not delivered to my address. According to FedEx, the package was considered "lost" from their end and details were forwarded to their claims department awaiting further action by the sender. I contacted Hhgregg on 12/29/16 about the issue and was told by Rose in customer service that a new case was opened with case number [redacted]. As of 01/13/17, I have yet to hear back from Hhgregg about the missing item. Until I have received a replacement or refund, I am unable to accept the merchants response as satisfactory.Regards,
[redacted]
November 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her freezer.I apologize for any inconvenience Ms. [redacted]...
experienced. We contacted the service plan administrator and were informed that they authorized a replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I received a check in the mail on 6/9/2016 for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.Thank you in advance Revdex.com for assisting with this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern:I would like to give you the list dates of events that lead up to 12/18/2016. They are as follows:11/26/2016, I purchased a TV from HHgregg, Inc. A Christmas for my mom. After the sale and discounts, I received the TV for $278.49 before taxes (15% discount off of $327.99)12/10/2016, I was notified by HHgregg, Inc. and told that they did not have the TV and to come and get my money back.12/12/2016, I contacted HHgregg, Inc corporate office and spoke to a Bob A[redacted] ( in the morning).12/12/2016, I was contacted (twice) by the store's manager Chante. Ths is what was stated by the manager:First phone the store manager stated " you called the corporate office", I said yes. The manager then stated that she had the TV I purchased on 11/26/2016 (Samsung UN48J5200) in the store and I could pick it up". The manager also stated "I went to another store to get the TV". I stated ok, I will pick it up on 12/13/2016. The manager called back a second time and stated, "I just want to point out the the TV you coming to get is not the TV you purchased on 11/26/2016, that it was a different model LG 49LH5700 model". I stated "That not what you said in the first phone call". She stated "I acknowledge that and that why I called you back so it will not be any confusion". She stated "that this was an upgrade of the TV I purchase". She stated "you could compare the two TVs and let me know". I stated ok. 12/13/2016, I called the corporate back a second time trying to resolve the issue and the fact they tried to offer me a lower brand TV. Bob A[redacted] of corporate office stated "The TV you purchased on 11/26/16 was discontinued and the TV they offered me was an upgrade". I stated "the TV was not discontinue by Samsung". "In fact, you can go on Samsung website and purchase the TV I paid for at $499.99 on Samsung website". I also noted that on their website HHgregg, Inc, you are advertising that you do in fact have this TV in over 30 of your stores". "Bob Alter claimed that wasn't true". I also stated that I called several of the stores and they physically checked and had the TV in their store brand new in the box".12/13/2016, I notified the store telling them I did not want the TV because it was not an upgrade of the TV I purchase. The manager told me "we will contact you when we get the TV in the store". I stated "ok". 12/17/2016, I went to [redacted], and they in fact had the TV I purchased on 11/26/2016, but would not price match because it was a black Friday sale price. [redacted] also stated that the TV was not discontinued and they were getting more of them in.12/18/2016, I went back to HHgregg, Inc, to get an update on my TV and the manager stated "corporate office offered you the LG lh495700 TV and will not give me any other TV and that I had to accept that TV". With only a week left before Christmas, I stated "I do not want that TV because it was not an upgrade". I stated to the manager "that HHgregg put me in a situation to accept a TV I didn't want". I stated I will let the Revdex.com resolve this matter". Facts:HHgregg, Inc, knows this is not an upgrade. In fact, HHgregg, Inc., [redacted] will all tell you that LG TVs are lower brands compared to Samsung and Sony TVs.HHgregg, Inc as of 1/5/2017 is still advertising that they have the Samsung TV I originally purchased on 11/26/16 in over 30 of their stores on their website.In fact this is 1 of those location that physically had the TV in the HHgregg store:HHgregg Inc.10101 E. Washington St.Indianapolis, IN 46229317-899-4070 Samsung is still selling the TV I paid for on 11/26/2016 on their website as of 1/5/2017. [redacted], and [redacted] are still selling the TV I purchased on 11/26/2016 as of 1/5/2017.I believe I am a victim of 'bait and switch' . To get customers in the stores and then state they don't have the product they advertising, but something similar. Not only did they have the product I purchased on 11/26/2016, but refused to give it to me.I felt I was put in a situation to take a product I didn't want, 7 days before Christmas.
Regards,
[redacted]
August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his microwave.I apologize for any inconvenience Mr. [redacted] experienced....
Our records indicate that a store credit was issued for the replacement. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated in my complaint, this policy did not exists until 3 months ago and is not reflected in the paperwork I received at the time of purchase. HHGregg, nor any other part, made any effort to contact me to inform me of any changes to the contract I purchased through HHGregg. Additionally, as stated in my complaint, when I went back to the store where I purchased the appliances with the warranty the paperwork they had currently in store was the same as mine which did not reflect their change in policy, this was on on 11/26/16. This means had I purchased an appliance on that day I would still receive paperwork telling me I would receive full replacement value. I had contacted Warrentech multiple times as suggested and was told I need to take this up with HHGregg where I purchased the policy.
Regards,
[redacted]
June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] claim of damage.We regret her continued disappointment. Our Incident Tracking department is working with the third-party delivery contractor to research Ms. Annas’ claim. They have recently received pictures of the damage and should contact [redacted] within the next few business days with an update. If [redacted] has any questions, our Incident Tracking department can be reached at (317) 705-8654. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want at least 2 years of warranty for the appliances paid by HHGregg company. I have received all discomfort and still dealing with damage appliances which is not fair. EVERYTHING that I bought to this store was damaged and defective. They want the customer to be guaranteed and make money because they sell you used appliances and warranties as well. I have received so bad feedback from people in general about this company regarding issues with defective products and bad customer services. I can't believe it is happening to me and no one can't do ANYTHING to stop this totally mess. Definitely, I won't recommend it. This company is not offering anything to me. Why they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot still. I want $$$$$recompense to my credit card and 2 years of warranty (I am pretty sure I will needed for the next month, something will break again).
Regards,
[redacted]
November 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted]...
experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb