December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her installation.I apologize for any inconvenience Ms. [redacted] experienced....
We are unable to offer a refund. Our records indicate that an installer visited her home to address the issues with the installation. If she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:I did contact the manufacture, Samsung, on 07-Nov-2016. That determined after their review it is hhgregg's responsibility due to either storage damage or damage the occured during shipment. I am able,to provide email correspondence between myself and Samsung.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My Husband and I called them multiple time before involving the Revdex.com. Had HHGregg responded to my issue at that time, I would not have had to file a complaint with the Revdex.com. HHGregg had a different excuse each time we called and then refused to resolve the issue in a timely manner. HHGregg repeatedly tried to blame everyone but themselves for overselling the item and then not informing us in a timely manner. I am still without a TV, because the prices are much higher now then on Black Friday. If I was made aware of the fact that we were not getting the TV from HHGregg, I could have gone to any number of retailers (on Black Friday weekend) and bought one for a comparable price. I am not satisfied-HHGregg mislead us and falsely advertised the sale.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience...
and frustration she experienced. We have processed a refund. She should receive it within the next 30 days if she has not received it already.We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want at least 2 years of warranty for the appliances paid by HHGregg company. I have received all discomfort and still dealing with damage appliances which is not fair. EVERYTHING that I bought to this store was damaged and defective. They want the customer to be guaranteed and make money because they sell you used appliances and warranties as well. I have received so bad feedback from people in general about this company regarding issues with defective products and bad customer services. I can't believe it is happening to me and no one can't do ANYTHING to stop this totally mess. Definitely, I won't recommend it. This company is not offering anything to me. Why they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot still. I want $$$$$recompense to my credit card and 2 years of warranty (I am pretty sure I will needed for the next month, something will break again).
Regards,
[redacted]
November 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her freezer.I apologize for any inconvenience Ms. [redacted]...
experienced. We contacted the service plan administrator and were informed that they authorized a replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...
regret to inform that we are unable to provide a similar model at the same price. However, as customer satisfaction we have issued a $75.00 gift card to use in our store. He should be receiving it within seven to fourteen business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns regarding a refund.We apologize for any inconvenience Ms. [redacted] encountered. Our...
records indicate that a refund of $120.17 was processed on 08/29/16. As a customer satisfaction we will issue an additional $50.00 refund. Her account should reflect the funds within 7 to 10 business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
April 5, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. We regret that given...
the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On 12/23/16,...
under invoice [redacted], the order was refunded. Mr. [redacted]’s financial institution will have posted the funds to the account by today’s date. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration Ms. [redacted] may have experienced. After review, our records show that the order was cancelled by the local store per customer. I regret that regardless of cancel, we are unable to fulfill the order due to discontinuation of product and open box clearance only. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated in my complaint, this policy did not exists until 3 months ago and is not reflected in the paperwork I received at the time of purchase. HHGregg, nor any other part, made any effort to contact me to inform me of any changes to the contract I purchased through HHGregg. Additionally, as stated in my complaint, when I went back to the store where I purchased the appliances with the warranty the paperwork they had currently in store was the same as mine which did not reflect their change in policy, this was on on 11/26/16. This means had I purchased an appliance on that day I would still receive paperwork telling me I would receive full replacement value. I had contacted Warrentech multiple times as suggested and was told I need to take this up with HHGregg where I purchased the policy.
Regards,
[redacted]
April 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his freezer.I apologize for any inconvenience [redacted]...
experienced. According to our records, the service plan he purchased is administered through NEW. Our representative contacted NEW and was informed that the parts needed for the repair are on backorder. It is our understanding that they offered a replacement for the freezer but [redacted] declined. If he has any questions, NEW can be reached at [redacted].We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I am only doing this because further pursuit of the matter will take time and energy I do not have. The clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attempts. They attempted to fix the same issue three times before finally diagnosing the problem (a broken pump). There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issue. Warrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who will. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Replacement item not received.I never received a replacement item. It was sent via FedEx but not delivered to my address. According to FedEx, the package was considered "lost" from their end and details were forwarded to their claims department awaiting further action by the sender. I contacted Hhgregg on 12/29/16 about the issue and was told by Rose in customer service that a new case was opened with case number [redacted]. As of 01/13/17, I have yet to hear back from Hhgregg about the missing item. Until I have received a replacement or refund, I am unable to accept the merchants response as satisfactory.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her installation.I apologize for any inconvenience Ms. [redacted] experienced....
We are unable to offer a refund. Our records indicate that an installer visited her home to address the issues with the installation. If she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:I did contact the manufacture, Samsung, on 07-Nov-2016. That determined after their review it is hhgregg's responsibility due to either storage damage or damage the occured during shipment. I am able,to provide email correspondence between myself and Samsung.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My Husband and I called them multiple time before involving the Revdex.com. Had HHGregg responded to my issue at that time, I would not have had to file a complaint with the Revdex.com. HHGregg had a different excuse each time we called and then refused to resolve the issue in a timely manner. HHGregg repeatedly tried to blame everyone but themselves for overselling the item and then not informing us in a timely manner. I am still without a TV, because the prices are much higher now then on Black Friday. If I was made aware of the fact that we were not getting the TV from HHGregg, I could have gone to any number of retailers (on Black Friday weekend) and bought one for a comparable price. I am not satisfied-HHGregg mislead us and falsely advertised the sale.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience...
and frustration she experienced. We have processed a refund. She should receive it within the next 30 days if she has not received it already.We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want at least 2 years of warranty for the appliances paid by HHGregg company. I have received all discomfort and still dealing with damage appliances which is not fair. EVERYTHING that I bought to this store was damaged and defective. They want the customer to be guaranteed and make money because they sell you used appliances and warranties as well. I have received so bad feedback from people in general about this company regarding issues with defective products and bad customer services. I can't believe it is happening to me and no one can't do ANYTHING to stop this totally mess. Definitely, I won't recommend it. This company is not offering anything to me. Why they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot still. I want $$$$$recompense to my credit card and 2 years of warranty (I am pretty sure I will needed for the next month, something will break again).
Regards,
[redacted]
November 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her freezer.I apologize for any inconvenience Ms. [redacted]...
experienced. We contacted the service plan administrator and were informed that they authorized a replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb
December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...
regret to inform that we are unable to provide a similar model at the same price. However, as customer satisfaction we have issued a $75.00 gift card to use in our store. He should be receiving it within seven to fourteen business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns regarding a refund.We apologize for any inconvenience Ms. [redacted] encountered. Our...
records indicate that a refund of $120.17 was processed on 08/29/16. As a customer satisfaction we will issue an additional $50.00 refund. Her account should reflect the funds within 7 to 10 business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
April 5, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. We regret that given...
the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On 12/23/16,...
under invoice [redacted], the order was refunded. Mr. [redacted]’s financial institution will have posted the funds to the account by today’s date. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration Ms. [redacted] may have experienced. After review, our records show that the order was cancelled by the local store per customer. I regret that regardless of cancel, we are unable to fulfill the order due to discontinuation of product and open box clearance only. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated in my complaint, this policy did not exists until 3 months ago and is not reflected in the paperwork I received at the time of purchase. HHGregg, nor any other part, made any effort to contact me to inform me of any changes to the contract I purchased through HHGregg. Additionally, as stated in my complaint, when I went back to the store where I purchased the appliances with the warranty the paperwork they had currently in store was the same as mine which did not reflect their change in policy, this was on on 11/26/16. This means had I purchased an appliance on that day I would still receive paperwork telling me I would receive full replacement value. I had contacted Warrentech multiple times as suggested and was told I need to take this up with HHGregg where I purchased the policy.
Regards,
[redacted]
April 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his freezer.I apologize for any inconvenience [redacted]...
experienced. According to our records, the service plan he purchased is administered through NEW. Our representative contacted NEW and was informed that the parts needed for the repair are on backorder. It is our understanding that they offered a replacement for the freezer but [redacted] declined. If he has any questions, NEW can be reached at [redacted].We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I am only doing this because further pursuit of the matter will take time and energy I do not have. The clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attempts. They attempted to fix the same issue three times before finally diagnosing the problem (a broken pump). There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issue. Warrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who will. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Replacement item not received.I never received a replacement item. It was sent via FedEx but not delivered to my address. According to FedEx, the package was considered "lost" from their end and details were forwarded to their claims department awaiting further action by the sender. I contacted Hhgregg on 12/29/16 about the issue and was told by Rose in customer service that a new case was opened with case number [redacted]. As of 01/13/17, I have yet to hear back from Hhgregg about the missing item. Until I have received a replacement or refund, I am unable to accept the merchants response as satisfactory.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]