Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I bought the television, I was told by a sales person, in your store, that the television, in question, was under warranty for one year. At this point, I will think about coming to your establishment so we can discuss the extended warranty on the set. I have read the reviews regarding H &H Gregg customer service and it seems to me that I am not the first person that has been facing an up hill battle when it comes to overall service. All I have to say, is, that is bad business. Your customers are the same people that either recommend or not recommend shopping at your store. I am a person that read reviews regarding a product and whether I will shop at a certain store. After everything I have been through over a $600.00 TV set, needless to say, I will not be recommending a store that not only lies to their customers but does not honor their warranties. I own a home, appliances break down, I just bought a top of the line washer and dryer, where, at [redacted]. Customer service was awesome. That store I will recommend.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I am only doing this because further pursuit of the matter will take time and energy I do not have. The clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attempts. They attempted to fix the same issue three times before finally diagnosing the problem (a broken pump). There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issue. Warrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who will. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s pricing concern. I apologize for any inconvenience Ms. [redacted] may have experienced.
Ms [redacted] was promised a $100.00 off the purchase price of the laptop for the delay, however the item was returned and Ms. [redacted] was issued a full refund instead.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her installation.I apologize for any inconvenience Ms. [redacted] experienced....
We are unable to offer a refund. Our records indicate that an installer visited her home to address the issues with the installation. If she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience...
and frustration she experienced. We have processed a refund. She should receive it within the next 30 days if she has not received it already.We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On 12/23/16,...
under invoice [redacted], the order was refunded. Mr. [redacted]’s financial institution will have posted the funds to the account by today’s date. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted]’ concerns about his refrigerator repair.I apologize for any inconvenience [redacted]...
[redacted] experienced. It is our understanding that the service plan administrator is reviewing another service option and a representative should contact him. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 5, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. We regret that given...
the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his freezer.I apologize for any inconvenience [redacted]...
experienced. According to our records, the service plan he purchased is administered through NEW. Our representative contacted NEW and was informed that the parts needed for the repair are on backorder. It is our understanding that they offered a replacement for the freezer but [redacted] declined. If he has any questions, NEW can be reached at [redacted].We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding Ashley Harris’ concerns about the refrigerator.I am sorry for her continued...
disappointment. We are unable to authorize a return through our store. Ms. Harris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep it. If she has any questions, she can contact RAC Acceptance Now at [redacted] If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We are sorry for any disappointment. However, we stand by our previous response. Return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointment. However, we are unable to authorize a return.In Mr. [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warranty. Any authorization for repair or a possible replacement would need to come from the manufacturer. If he still needs assistance, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...
regret to inform that we are unable to provide a similar model at the same price. However, as customer satisfaction we have issued a $75.00 gift card to use in our store. He should be receiving it within seven to fourteen business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 11, 2015RE: [redacted]
Dear [redacted]
I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase in...
August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expired. If [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I bought the television, I was told by a sales person, in your store, that the television, in question, was under warranty for one year. At this point, I will think about coming to your establishment so we can discuss the extended warranty on the set. I have read the reviews regarding H &H Gregg customer service and it seems to me that I am not the first person that has been facing an up hill battle when it comes to overall service. All I have to say, is, that is bad business. Your customers are the same people that either recommend or not recommend shopping at your store. I am a person that read reviews regarding a product and whether I will shop at a certain store. After everything I have been through over a $600.00 TV set, needless to say, I will not be recommending a store that not only lies to their customers but does not honor their warranties. I own a home, appliances break down, I just bought a top of the line washer and dryer, where, at [redacted]. Customer service was awesome. That store I will recommend.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I am only doing this because further pursuit of the matter will take time and energy I do not have. The clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attempts. They attempted to fix the same issue three times before finally diagnosing the problem (a broken pump). There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issue. Warrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who will. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s pricing concern. I apologize for any inconvenience Ms. [redacted] may have experienced.
Ms [redacted] was promised a $100.00 off the purchase price of the laptop for the delay, however the item was returned and Ms. [redacted] was issued a full refund instead.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her installation.I apologize for any inconvenience Ms. [redacted] experienced....
We are unable to offer a refund. Our records indicate that an installer visited her home to address the issues with the installation. If she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk
November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience...
and frustration she experienced. We have processed a refund. She should receive it within the next 30 days if she has not received it already.We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On 12/23/16,...
under invoice [redacted], the order was refunded. Mr. [redacted]’s financial institution will have posted the funds to the account by today’s date. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted]’ concerns about his refrigerator repair.I apologize for any inconvenience [redacted]...
[redacted] experienced. It is our understanding that the service plan administrator is reviewing another service option and a representative should contact him. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 5, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. We regret that given...
the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
April 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his freezer.I apologize for any inconvenience [redacted]...
experienced. According to our records, the service plan he purchased is administered through NEW. Our representative contacted NEW and was informed that the parts needed for the repair are on backorder. It is our understanding that they offered a replacement for the freezer but [redacted] declined. If he has any questions, NEW can be reached at [redacted].We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding Ashley Harris’ concerns about the refrigerator.I am sorry for her continued...
disappointment. We are unable to authorize a return through our store. Ms. Harris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep it. If she has any questions, she can contact RAC Acceptance Now at [redacted] If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We are sorry for any disappointment. However, we stand by our previous response. Return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointment. However, we are unable to authorize a return.In Mr. [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warranty. Any authorization for repair or a possible replacement would need to come from the manufacturer. If he still needs assistance, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...
regret to inform that we are unable to provide a similar model at the same price. However, as customer satisfaction we have issued a $75.00 gift card to use in our store. He should be receiving it within seven to fourteen business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
December 11, 2015RE: [redacted]
Dear [redacted]
I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase in...
August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expired. If [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department