February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We are sorry for any disappointment. However, we stand by our previous response. Return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted]...
experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
May 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the exchange.I apologize for any inconvenience [redacted] experienced....
We processed a refund of $188.16 to reimburse her for the price difference between the range models. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the issues experienced by Mr. [redacted]. Our records indicate Mr....
[redacted] was issued a full refund on 12/08/16. The confirmation for the refund is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 21, 2016
[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any inconvenience Mr. [redacted] experienced....
The service plan he purchased is administered through Warrantech. It is our understanding that the denied the claim because they determined the issue with the range was caused by physical damage. As indicated in the Terms and Conditions for the service plan, physical damage is not covered. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The problem lies with a HHGregg subcontractor. I still hold Gregg responsible until repairs are approved and complete
Regards,
[redacted]
January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to honor her request for a replacement. Our representative contacted the service plan administrator and was informed that service is scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the computer.I apologize for any inconvenience Mr. [redacted] experienced. We are...
unable to authorize a return or an exchange. Our records indicate that the computer came with a one-year parts and labor manufacturer’s warranty. Our representatives are unable to make decisions regarding coverage. If Mr. [redacted] would like assistance with arranging service, Dell can be reached at (800) 624-9897.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...
that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.We regret her continued disappointment. Her information was forwarded to a representative in our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced....
However, we are unable to offer a refund as she requested. According to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilled. Additionally, the service plan covers the product only and does not cover the delivery or installation of a replacement. If she has any questions, the service plan administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within 30 days.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food. The refrigerator broke 3 times and the food I replaced each time was spoiled and unsafe to eat. They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss. Never did I know upfront that they only replace food once a year. If my refrigerator broke once a year - that would be fine. But, since it broke 3 times and I lost food 3 times; I am due $250.00 for each time, I had to replace my food. Warrantech is not a reputable company and should not be allowed to do business. If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable. But, since the refrigerator broke three times total - I lost food 3 times. I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food. The balance due is $500.00 for the last two times that I lost food. The repair that apparently, fixed the refrigerator was from a different company from the other repair company ([redacted]) who was unable to repair the refrigerator. On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent "[redacted]" to attempt to repair our refrigerator. If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $500.00 worth of food to keep replacing the items loss in my refrigerator. It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food.
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the dishwasher. It is our understanding that the servicer ordered parts and has scheduled service. If Ms. [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from HHGregg on 12/31/2016 claims the refund has been processed and I should receive the refund within "5/7 business days". I have not received the refund yet and would like to keep the complaint open until a refund is actually received. In the cancellation email that I received, HHGregg stated that the refund would be credited within 7-14 days (PDF of email attached). HHGregg told me on 12/4/2016 that a refund check was being cut and I would receive it within 10 business days (call [redacted]). They didn't send the refund. After going back and forth with the company, they finally provided a shipping label for me to send the TV sent in error back to them. On 12/23/2016, I was told that the refund was processed via PayPal and I would receive the refund within 2-3 business days (call [redacted]). I called back on 12/31/2016 because I had not received the refund yet. On 12/31/2016, the representative told me that the previous rep told me wrong and that the refund through PayPal may take 30 days (the rep hung up on me before I was able to get a call number). Now, in responding to the Revdex.com complaint, HHGregg claims the refund should get to me within "5/7 business days". Is that from 12/23/2016 when I was told the refund was processed or 12/31/2016 when I called back and they reference in the Revdex.com response. I have still not gotten my refund via PayPal, which is in excess of 5/7 business days from the 12/23/2016 call. With every communication from HHGregg, I get different information and still have not received a refund. How long does a company get to keep my money for an order they cancelled?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The collection agency advised me to call [redacted] Bank and get some type of detailed letter from them with my final payment. I have already called them twice and they refused to talk to me because they cannot get into my account either as they say. The second time I called the person that answered my call hung up on me and I was not even rude! No one is trying to resolve this and that is not fair to the consumer. I feel like I am being scammed!
Regards,
[redacted]
April 28, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] is...
experiencing. We are currently researching her concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have...
experienced. Unfortunately hhGregg is not authorized to assist in any warranty issues. Any credits, repairs, or reimbursements are issued directly from Warrantech. We ask that Ms. [redacted] contacts Warrantech for all questions and or concerns regarding her warranty, repair, and food loss reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointment. However, we are unable to offer a return or an exchange. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We are sorry for any disappointment. However, we stand by our previous response. Return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted]...
experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb
May 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the exchange.I apologize for any inconvenience [redacted] experienced....
We processed a refund of $188.16 to reimburse her for the price difference between the range models. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the issues experienced by Mr. [redacted]. Our records indicate Mr....
[redacted] was issued a full refund on 12/08/16. The confirmation for the refund is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
September 21, 2016
[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any inconvenience Mr. [redacted] experienced....
The service plan he purchased is administered through Warrantech. It is our understanding that the denied the claim because they determined the issue with the range was caused by physical damage. As indicated in the Terms and Conditions for the service plan, physical damage is not covered. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The problem lies with a HHGregg subcontractor. I still hold Gregg responsible until repairs are approved and complete
Regards,
[redacted]
January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to honor her request for a replacement. Our representative contacted the service plan administrator and was informed that service is scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the computer.I apologize for any inconvenience Mr. [redacted] experienced. We are...
unable to authorize a return or an exchange. Our records indicate that the computer came with a one-year parts and labor manufacturer’s warranty. Our representatives are unable to make decisions regarding coverage. If Mr. [redacted] would like assistance with arranging service, Dell can be reached at (800) 624-9897.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...
that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.We regret her continued disappointment. Her information was forwarded to a representative in our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced....
However, we are unable to offer a refund as she requested. According to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilled. Additionally, the service plan covers the product only and does not cover the delivery or installation of a replacement. If she has any questions, the service plan administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within 30 days.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food. The refrigerator broke 3 times and the food I replaced each time was spoiled and unsafe to eat. They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss. Never did I know upfront that they only replace food once a year. If my refrigerator broke once a year - that would be fine. But, since it broke 3 times and I lost food 3 times; I am due $250.00 for each time, I had to replace my food. Warrantech is not a reputable company and should not be allowed to do business. If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable. But, since the refrigerator broke three times total - I lost food 3 times. I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food. The balance due is $500.00 for the last two times that I lost food. The repair that apparently, fixed the refrigerator was from a different company from the other repair company ([redacted]) who was unable to repair the refrigerator. On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent "[redacted]" to attempt to repair our refrigerator. If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $500.00 worth of food to keep replacing the items loss in my refrigerator. It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food.
Regards,
[redacted]
August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms....
[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the dishwasher. It is our understanding that the servicer ordered parts and has scheduled service. If Ms. [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from HHGregg on 12/31/2016 claims the refund has been processed and I should receive the refund within "5/7 business days". I have not received the refund yet and would like to keep the complaint open until a refund is actually received. In the cancellation email that I received, HHGregg stated that the refund would be credited within 7-14 days (PDF of email attached). HHGregg told me on 12/4/2016 that a refund check was being cut and I would receive it within 10 business days (call [redacted]). They didn't send the refund. After going back and forth with the company, they finally provided a shipping label for me to send the TV sent in error back to them. On 12/23/2016, I was told that the refund was processed via PayPal and I would receive the refund within 2-3 business days (call [redacted]). I called back on 12/31/2016 because I had not received the refund yet. On 12/31/2016, the representative told me that the previous rep told me wrong and that the refund through PayPal may take 30 days (the rep hung up on me before I was able to get a call number). Now, in responding to the Revdex.com complaint, HHGregg claims the refund should get to me within "5/7 business days". Is that from 12/23/2016 when I was told the refund was processed or 12/31/2016 when I called back and they reference in the Revdex.com response. I have still not gotten my refund via PayPal, which is in excess of 5/7 business days from the 12/23/2016 call. With every communication from HHGregg, I get different information and still have not received a refund. How long does a company get to keep my money for an order they cancelled?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The collection agency advised me to call [redacted] Bank and get some type of detailed letter from them with my final payment. I have already called them twice and they refused to talk to me because they cannot get into my account either as they say. The second time I called the person that answered my call hung up on me and I was not even rude! No one is trying to resolve this and that is not fair to the consumer. I feel like I am being scammed!
Regards,
[redacted]
April 28, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] is...
experiencing. We are currently researching her concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
December 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have...
experienced. Unfortunately hhGregg is not authorized to assist in any warranty issues. Any credits, repairs, or reimbursements are issued directly from Warrantech. We ask that Ms. [redacted] contacts Warrantech for all questions and or concerns regarding her warranty, repair, and food loss reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointment. However, we are unable to offer a return or an exchange. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team