August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns regarding a refund.We apologize for any inconvenience Ms. [redacted] encountered. Our...
records indicate that a refund of $120.17 was processed on 08/29/16. As a customer satisfaction we will issue an additional $50.00 refund. Her account should reflect the funds within 7 to 10 business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues experienced by Ms. [redacted]. Our...
records indicate the order was canceled 12/10/16. I have forwarded Ms. [redacted] complaint over to the store manager in request that a call is made within 24/48 business hrs to discuss the inconvenience and frustration experienced by Ms. [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to honor her request for a replacement. Our representative contacted the service plan administrator and was informed that service is scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...
that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
April 28, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] is...
experiencing. We are currently researching her concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The collection agency advised me to call [redacted] Bank and get some type of detailed letter from them with my final payment. I have already called them twice and they refused to talk to me because they cannot get into my account either as they say. The second time I called the person that answered my call hung up on me and I was not even rude! No one is trying to resolve this and that is not fair to the consumer. I feel like I am being scammed!
Regards,
[redacted]
December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the dishwasher was replaced. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within 30 days.
Regards,
[redacted]
December 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have...
experienced. Unfortunately hhGregg is not authorized to assist in any warranty issues. Any credits, repairs, or reimbursements are issued directly from Warrantech. We ask that Ms. [redacted] contacts Warrantech for all questions and or concerns regarding her warranty, repair, and food loss reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the issues experienced by Mr. [redacted]. Our records indicate Mr....
[redacted] was issued a full refund on 12/08/16. The confirmation for the refund is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
May 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the exchange.I apologize for any inconvenience [redacted] experienced....
We processed a refund of $188.16 to reimburse her for the price difference between the range models. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food. The refrigerator broke 3 times and the food I replaced each time was spoiled and unsafe to eat. They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss. Never did I know upfront that they only replace food once a year. If my refrigerator broke once a year - that would be fine. But, since it broke 3 times and I lost food 3 times; I am due $250.00 for each time, I had to replace my food. Warrantech is not a reputable company and should not be allowed to do business. If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable. But, since the refrigerator broke three times total - I lost food 3 times. I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food. The balance due is $500.00 for the last two times that I lost food. The repair that apparently, fixed the refrigerator was from a different company from the other repair company ([redacted]) who was unable to repair the refrigerator. On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent "[redacted]" to attempt to repair our refrigerator. If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $500.00 worth of food to keep replacing the items loss in my refrigerator. It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food.
Regards,
[redacted]
January 25, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience...
and frustration [redacted] may have experienced. Because the issue was reported within the first 30day of purchase, I am authorizing [redacted] an exchange on the dishwasher. I ask that once Mr. [redacted] comes back into town to please give myself a call at 1-866-974-7344 to schedule a date for delivery of the new dishwasher.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
August 12, 2015RE: [redacted]Dear Ms[redacted]I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Mr. Gutierrez experienced. We regret that we are unable to authorize a return for the television. As indicated in...
our return policy, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our store. We request that Mr. Gutierrez pick up the television within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a 30 day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from HHGregg on 12/31/2016 claims the refund has been processed and I should receive the refund within "5/7 business days". I have not received the refund yet and would like to keep the complaint open until a refund is actually received. In the cancellation email that I received, HHGregg stated that the refund would be credited within 7-14 days (PDF of email attached). HHGregg told me on 12/4/2016 that a refund check was being cut and I would receive it within 10 business days (call [redacted]). They didn't send the refund. After going back and forth with the company, they finally provided a shipping label for me to send the TV sent in error back to them. On 12/23/2016, I was told that the refund was processed via PayPal and I would receive the refund within 2-3 business days (call [redacted]). I called back on 12/31/2016 because I had not received the refund yet. On 12/31/2016, the representative told me that the previous rep told me wrong and that the refund through PayPal may take 30 days (the rep hung up on me before I was able to get a call number). Now, in responding to the Revdex.com complaint, HHGregg claims the refund should get to me within "5/7 business days". Is that from 12/23/2016 when I was told the refund was processed or 12/31/2016 when I called back and they reference in the Revdex.com response. I have still not gotten my refund via PayPal, which is in excess of 5/7 business days from the 12/23/2016 call. With every communication from HHGregg, I get different information and still have not received a refund. How long does a company get to keep my money for an order they cancelled?
Regards,
[redacted]
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned. The refund was processed on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The problem lies with a HHGregg subcontractor. I still hold Gregg responsible until repairs are approved and complete
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance concern.I apologize for any frustration [redacted] may have experienced. After review, on 1/30/17, under invoice S337-023136, an exchange for a new unit was completed. I regret that the original unit was defective. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the computer.I apologize for any inconvenience Mr. [redacted] experienced. We are...
unable to authorize a return or an exchange. Our records indicate that the computer came with a one-year parts and labor manufacturer’s warranty. Our representatives are unable to make decisions regarding coverage. If Mr. [redacted] would like assistance with arranging service, Dell can be reached at (800) 624-9897.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
August 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns regarding a refund.We apologize for any inconvenience Ms. [redacted] encountered. Our...
records indicate that a refund of $120.17 was processed on 08/29/16. As a customer satisfaction we will issue an additional $50.00 refund. Her account should reflect the funds within 7 to 10 business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues experienced by Ms. [redacted]. Our...
records indicate the order was canceled 12/10/16. I have forwarded Ms. [redacted] complaint over to the store manager in request that a call is made within 24/48 business hrs to discuss the inconvenience and frustration experienced by Ms. [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...
experienced. We regret that we are unable to honor her request for a replacement. Our representative contacted the service plan administrator and was informed that service is scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...
that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team
April 28, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] is...
experiencing. We are currently researching her concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The collection agency advised me to call [redacted] Bank and get some type of detailed letter from them with my final payment. I have already called them twice and they refused to talk to me because they cannot get into my account either as they say. The second time I called the person that answered my call hung up on me and I was not even rude! No one is trying to resolve this and that is not fair to the consumer. I feel like I am being scammed!
Regards,
[redacted]
December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. Our...
records indicate that the dishwasher was replaced. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within 30 days.
Regards,
[redacted]
December 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have...
experienced. Unfortunately hhGregg is not authorized to assist in any warranty issues. Any credits, repairs, or reimbursements are issued directly from Warrantech. We ask that Ms. [redacted] contacts Warrantech for all questions and or concerns regarding her warranty, repair, and food loss reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the issues experienced by Mr. [redacted]. Our records indicate Mr....
[redacted] was issued a full refund on 12/08/16. The confirmation for the refund is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
May 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the exchange.I apologize for any inconvenience [redacted] experienced....
We processed a refund of $188.16 to reimburse her for the price difference between the range models. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food. The refrigerator broke 3 times and the food I replaced each time was spoiled and unsafe to eat. They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss. Never did I know upfront that they only replace food once a year. If my refrigerator broke once a year - that would be fine. But, since it broke 3 times and I lost food 3 times; I am due $250.00 for each time, I had to replace my food. Warrantech is not a reputable company and should not be allowed to do business. If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable. But, since the refrigerator broke three times total - I lost food 3 times. I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food. The balance due is $500.00 for the last two times that I lost food. The repair that apparently, fixed the refrigerator was from a different company from the other repair company ([redacted]) who was unable to repair the refrigerator. On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent "[redacted]" to attempt to repair our refrigerator. If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $500.00 worth of food to keep replacing the items loss in my refrigerator. It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food.
Regards,
[redacted]
January 25, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience...
and frustration [redacted] may have experienced. Because the issue was reported within the first 30day of purchase, I am authorizing [redacted] an exchange on the dishwasher. I ask that once Mr. [redacted] comes back into town to please give myself a call at 1-866-974-7344 to schedule a date for delivery of the new dishwasher.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
August 12, 2015RE: [redacted]Dear Ms[redacted]I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Mr. Gutierrez experienced. We regret that we are unable to authorize a return for the television. As indicated in...
our return policy, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our store. We request that Mr. Gutierrez pick up the television within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a 30 day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from HHGregg on 12/31/2016 claims the refund has been processed and I should receive the refund within "5/7 business days". I have not received the refund yet and would like to keep the complaint open until a refund is actually received. In the cancellation email that I received, HHGregg stated that the refund would be credited within 7-14 days (PDF of email attached). HHGregg told me on 12/4/2016 that a refund check was being cut and I would receive it within 10 business days (call [redacted]). They didn't send the refund. After going back and forth with the company, they finally provided a shipping label for me to send the TV sent in error back to them. On 12/23/2016, I was told that the refund was processed via PayPal and I would receive the refund within 2-3 business days (call [redacted]). I called back on 12/31/2016 because I had not received the refund yet. On 12/31/2016, the representative told me that the previous rep told me wrong and that the refund through PayPal may take 30 days (the rep hung up on me before I was able to get a call number). Now, in responding to the Revdex.com complaint, HHGregg claims the refund should get to me within "5/7 business days". Is that from 12/23/2016 when I was told the refund was processed or 12/31/2016 when I called back and they reference in the Revdex.com response. I have still not gotten my refund via PayPal, which is in excess of 5/7 business days from the 12/23/2016 call. With every communication from HHGregg, I get different information and still have not received a refund. How long does a company get to keep my money for an order they cancelled?
Regards,
[redacted]
January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned. The refund was processed on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The problem lies with a HHGregg subcontractor. I still hold Gregg responsible until repairs are approved and complete
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance concern.I apologize for any frustration [redacted] may have experienced. After review, on 1/30/17, under invoice S337-023136, an exchange for a new unit was completed. I regret that the original unit was defective. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]
February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the computer.I apologize for any inconvenience Mr. [redacted] experienced. We are...
unable to authorize a return or an exchange. Our records indicate that the computer came with a one-year parts and labor manufacturer’s warranty. Our representatives are unable to make decisions regarding coverage. If Mr. [redacted] would like assistance with arranging service, Dell can be reached at (800) 624-9897.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team