DoorDash

Provided customer, via email, with pertinent confirmation numbers that can be used to track the status of their refunds with their personal banking institutionConfirmation numbers provided today, 05/11/

We sincerely apologize for the inconvenience! After reviewing the order, I can confirm the customer was refunded for the total order amount of $as well as the total amount charged of $back to their bank account used to purchase the orderRefunds usually take 5-business days
for the refund to appear on your statement. In some cases, the original charge amount may be adjusted rather than be shown as a refund on your statement.You can confirm the adjustment changes by logging into your DoorDash account (under Orders) for more details.
In addition to the full refunds, the customer also received $worth of DoorDash credits which were issued to their DoorDash account.
Thank you again for getting in touch!

Complaint: ***I am rejecting this response because:
I see other local restaurants in DoorDash that have not approved their listing The company should confirm and also show their policy that they will only add venues with the permission of the business owner

Initial Business Response /* (1000, 22, 2016/01/23) */
A full refund for this order has been issued

Customer reached out to Support Agent on the afternoon of April 29th, requesting cancellationAgent attempted to intercept order with restaurant while addressing concern with customer via Chat associated with Reference Case #***"( 10m 37s ) *** ***: Please cancel it and refund me( 10m
44s ) *** ***: I never hit submit!( 11m 42s ) *** *** *: One moment please( 13m 10s ) *** *** *: because I am contacting the restaurant and they mentioned the food was already made"Agent attempted to locate solution after finding that restaurant already made order."( 18m 47s ) *** *** *: I do really Apologize this situacion what happen was the order was already made( 18m 49s ) *** ***: I am going to freeze my credit card and remove this from DoordashThis is absolutely crazy.( 19m 32s ) *** ***: I'm freezing my credit card right now and filing a complaint with DoordashI reached out immediately and it takes 20m( 19m 37s ) *** *** *: let me see what I can do one moment please( 20m 59s ) *** ***: I shouldnt be stuck paying for something I did not orer because of a glitch on the website.( 21m 10s ) *** ***: I"m filing a complaint.( 21m 23s ) *** *** *: Is It ok that I can call you in this number ?
Agent and customer did not connect on phone callAgent offered customer credits, despite customer's initial request for refund."( 42m 59s ) *** *** *: I already have the solution for you( 43m 9s ) *** *** *: In this situacion since you have been a loyal customer \( 46m 45s ) *** ***: I already froze my credit card and listed Doordash as suspicious/fraudulent activity because you told me I could not be helpedAll I wanted was to have that order that I never made cancelledIt shouldn't be an hour later and still trying to find a solutionYour delivery person has since come and gone and no solution was provided during that whole time.( 46m 52s ) *** *** *: We can do an exception in this actuation( 48m 2s ) *** *** *: situation( 49m 52s ) *** *** *: I already processed a credit on your account for this inconvenience \( 49m 58s ) *** *** *: for this order"Refund has been processed for order as of today, 5/2/Receipt of refund: ***In regards to tip adjustments -- DoorDash's system defaults to either 15% or $tip, depending on the monetary value of an orderTip can be adjusted before an order is submittedTip can also be adjusted after an order is delivered by contacting support team -- customer requested this in the past via reference Case #***

We have reached out to customer and provided refunded for the cost of the food and tip

As stated in our Referral Terms and Conditions: "Referral links must strictly be used for personal purposes and shared only with personal connectionsPersonal links should not be distributed via commercial websites (such as coupon websites or Reddit)."
You can find this information here: ***

Complaint:***I am rejecting this response because: That is a unacceptable responseSlightly higher costs is one thing but those were exhorbant cost increases and a complete rip off.Sincerely,Michael Savarese

Reached out to the customer, and assisted her in redeeming the remaining credits from her gift codes

Thank you so much for reporting this duplicate chargeCustomer delight is our goal with every delivery, and we’re so sorry this wasn’t your experience.This email is to confirm we successfully identified the charge on our end and refunded it back to the credit card used to place the orderYou can
find the receipt for this refund here: ***Please allow 5-business days for the refund to appear on your statement
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Hi , They still did not give my money back, I can not even talk to themIt has been month , if they wanted to give it back they would,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever there was no notification of a refundI did notice the refund via my bank account.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
The the business is refusing to provide any customer service or a refund for my disgusting food order. That is totally unacceptable. They need to provide me a full and complete refund for my purchase, as they have in the past. Any resolution to this matter will include a full refund or I will escalate this matter
Sincerely,*** ***

Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***. I will need to call the bank to make sure a refund was sent to them in order for it to be processed. If this has been done then I feel the complaint will have been resolved. Sincerely, *** ***

We've refunded the customer in full, though the refund may take 5-business days to fully process At this time we consider this complaint resolved

This Customer was refunded on 11/10/and has been contacted via email on the matterWe consider this complaint resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Refund was issued to daughter's account with email (*** for Jan 16th order for $from Wendy'sRefund Receipt: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***