DoorDash

The Customer has been contacted and the refund process has been clarified to herThis issue has been resolved

Complaint: ***I am rejecting this response because:
DoorDash is avoiding the issueThe issue is that my card clearly showed the discountMy cart showed a total of $The coupon was accepted when I clicked "Place Order"At the time I placed the order my total was $9.72, not $Then, DoorDash decided on their own accord not to validate the couponThis is unacceptableI have provided links to pictures showing that the coupon was acceptedThere are two images - Picture is an image stating that the coupon would be applied to my orderPicture is an image clearly showing that the credit was appliedIt was only after I placed the order that DoorDash did not validate the coupon, and decided to charge me more than what the cart had shownThis is very untrustworthy business practices and highly unacceptable.
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Sincerely,*** ***

Issued refund to customer and provided refund receipt for their records

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer's order arrived at his location at pm for a 3:deliveryThe Dasher waited for minutes before leaving at 3:We ask our Dashers to wait minutes past the delivery time when a Customer is unreachable but our Dasher understood that this was a first-time Customer and waited
longerOur Terms and Conditions state that no refunds will be given in this scenarioOur records indicate that the Dasher attempted to reach the Customer by calling times and texting twiceAs the Customer has now put through a dispute for the charge no refund will be given

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer has created numerous accounts on our platform, which is in violation of our Terms of Service found ** ***Through these accounts orders have been placed, and each order has been reported as not being deliveredNo refund will be granted for this order

Per the terms of the referral (*** Dasher must be in good standing to receive the referral bonusReported earnings are only for delivery earnings and does not include bonuses or reimbursementsDiscrepancies on 1099s with Payable have been corrected and
for an updated 1099, Dasher must fill out this form: ***

Complaint: ***I am rejecting this response because: I still haven't seen the charge refunded to my account, no one still has reached out to me to call me after all the emails that I have
sent. I have even emailed the CEO and still haven't received a response. I will want my money back.Sincerely,*** ***

The Customer has been contacted regarding their request and an appointment set to finalize the resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Provided customer a full refund, based on delivery experience described and internal investigation of what took place with orderConcern was addressed via Case #***

Complaint: ***I am rejecting this response because: they continue to shuffle me from one department to another without actually resolving the issueThe insurance department has had this claim since August 3, Their idea of a response is to email me after I've complained that someone else will get in contact with me which has already gone on since June It is time someone forces them to actually take real action.Sincerely,*** ***

Hello,
Door Dash did contact me but has not properly resolved the issues as the menu is still incorrect and they have not provided any documentation from Jack N Box that Door Dash is allowed to charge more than the actual store menu pricesAdditionally, the Door Dash rep I spoke with said the credit issued covered the incorrect pricing and missing items but she didn't factor in the other previous orders and that a goodwill credit of $for the problems does not count towards the actual credit owed
She was extremely rude and refused to allow me to speak to a manager or director above her
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Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We were able to review the consumer's account and confirm the orders were fully refunded to the card information used to place the orderWe reached out to the consumer displaying the receipts proving the funds were refunded to their accountThe consumer was also notified of the additional DoorDash
credits issued to their account
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
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The Customer has been refunded and contacted regarding the missing orderThis matter is considered resolved

An updated receipt was provided to the Customer via email on 6/20/Her order experienced a glitch in which the order contents didn't update, and therefore the receipt was initially incorrectThe Customer has again been contacted on the topic today and we've discussed her experience with Support
This matter is considered resolved

Complaint: ***I am rejecting this response because:
The company sent me an email claiming that they refunded me the $of my meal (something I did not ask for) and removed my information
from their system and closed my accountAs of today, none of this has been doneMy account is still active, my credit card information is still out there, and no refund has been sent to the credit card used. Sincerely,*** ***