DoorDash

The Customer received the refund in March, as confirmed on her statementShe has been contacted and provided with a receiptThis issue is considered resolved

Dashers work hard to provide customers with a great delivery experienceWe encourage customers to tip an amount that they believe is fair to thank the DasherStandard tipping ranges are similar to those of the broader service industryWe provide a suggested tip amount, though you're welcome to
adjust the percentage or specify the exact dollar amount the customer would like to leave for the Dasher.Here’s how Dasher pay is calculatedDashers are shown a guaranteed amount that they will earn when they are offered a deliveryIn addition to 100% of the tip, Dashers will always receive at least $from DoorDashWhere the sum of $plus tip is less than the guaranteed amount, DoorDash will provide a pay boost to make sure the Dasher receives the guaranteed amountWhere that sum is more than the guaranteed amount, the Dasher keeps the extra amount
To clarify, dashers are compensated if the customer does not tip with the pay boost to ensure they are receiving the appropriate amount for completing the delivery
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We have been in touch with the Customer and are taking steps to resolve the issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

A refund cannot be processed for a missing free condimentThe Customer has been compensated in credits for the inconvenienceHe has been contacted with confirmationThis matter is considered resolved

Customers can make adjustments to their order, or cancel your order before the restaurant begins preparing the food by visiting the Order Status pageThe customer can change their delivery address up until the Dasher picks up the foodThey can also change delivery instructions at anytime while the
delivery is still in progressThe delivery ordered on Feb20th for Yalla Mediterranean was placed by the cx at 6:pm PSTThe quoted ASAP delivery time for the delivery was 7:pm PSTThe order was delivered to the customer at 6:pm PST which means it was delivered earlier than anticipatedWe have gone ahead and credited the customer's account with $in DoorDash credits as a courtesyThese credits will automatically be applied to the next order.
For more information on ordering, please visit***

Reached out to the customer to apologize for the order, refund the the remaining charge on the order, and credit the customer's account

Dasher has been unsubscribed from Dasher emails in their area

Dear DoorDash,
Your lack of detail and compassion addressing this complaint is exactly what I expected from a company like yoursThank you for the response and this reaffirms my decision to never use your services againI accept this response from the business
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Credits were initially given for the order, but were removed when the customer was given a full credit card refund as she askedThe Customer has been provided with a receipt confirming the refund

The consumer was reached out to and assisted regarding this incidentWe take matters like this very seriously, and have handled this issue internally

Thank you for alerting us on the account statusI appreciate your patience as we looked into this.
Based on our records and the details you shared, it appears your DoorDash profile was deactivated in errorThis email is to confirm I have re-activated your accountIm happy to let you know
it is now possible to resume using it just as you previously did
I sincerely apologize for any inconvenience this deactivation may have caused youWe will bring your experience to the attention of the appropriate team here for further review to ensure this doesn’t occur again.
Thank you!

The Customer has been contacted and his feedback reviewedAction is being taken to resolve the identified problem areas

The Customer has been contacted and the refund process has been clarified to herThis issue has been resolved

Complaint: ***I am rejecting this response because:
DoorDash is avoiding the issueThe issue is that my card clearly showed the discountMy cart showed a total of $The coupon was accepted when I clicked "Place Order"At the time I placed the order my total was $9.72, not $Then, DoorDash decided on their own accord not to validate the couponThis is unacceptableI have provided links to pictures showing that the coupon was acceptedThere are two images - Picture is an image stating that the coupon would be applied to my orderPicture is an image clearly showing that the credit was appliedIt was only after I placed the order that DoorDash did not validate the coupon, and decided to charge me more than what the cart had shownThis is very untrustworthy business practices and highly unacceptable.
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Sincerely,*** ***

Issued refund to customer and provided refund receipt for their records

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer's order arrived at his location at pm for a 3:deliveryThe Dasher waited for minutes before leaving at 3:We ask our Dashers to wait minutes past the delivery time when a Customer is unreachable but our Dasher understood that this was a first-time Customer and waited
longerOur Terms and Conditions state that no refunds will be given in this scenarioOur records indicate that the Dasher attempted to reach the Customer by calling times and texting twiceAs the Customer has now put through a dispute for the charge no refund will be given

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer has created numerous accounts on our platform, which is in violation of our Terms of Service found ** ***Through these accounts orders have been placed, and each order has been reported as not being deliveredNo refund will be granted for this order